They were very happy to provide coffe maker upon request. We enjoyed our club floor upgrade.
We had previously stayed here and there was parking on site and free shuttle to the airport. The site states there is a free shuttle to the airport and a fee for the parking - the Parking is at QWIK park next door for $40 - this is a good deal but it was not clear or transparent in the marketing - when asked about the free shuttle ( That you do not need because QWIK Park has its own shuttle) the staff said it was for Pilots and flight attendants - if that is the case airlines tell the flight crew where they should stay so they should not market free airport shuttle to the general public it is misleading. The beds were very comfortable though.
I liked the overall look of the property, they should update the carpet in the rooms though. It would give it a ore modern feel. The rooms were great and very comfortable.
The bath tub drain overflowed when the person in the next room took a shower. had to wait for the next rrom to finish showering and the bath tub to drain until I could take a shower. Got in and found out that there are not shampoos in the bathroom. Came out and tried to call room service and the buttons on the room telephone would not connect properly. Had to call the front desk on my cell phone and ask for shampoos. Very bad experience.;...
The check in process was very slow. The rooms and property needs renovation.
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I love the Sheridan staff is excellent. Britney at lobby desk is amazing. Restaurant and bar staff are all friendly. Rooms are nice modern and beds are very comfortable. Overall great hotel. Would recommend to anyone flying in and out of Detroit or anyone just staying in the Detroit area. Only 25 min from downtown. Great amenities and overall experience
A big plus to have restaurant inside hotel. Beds very comfortable.
The Sheraton @ the Detroit Metropolitan Airport was excellent, beautiful room overlooking the atrium, and the room was well appointed. Will definitely come back.
Having to return to my car to place a note on my dash board
My stay here was wonderful! Everything was amazing. 10 stars across the board
Sheraton Detroit Metro Airport places you within a 15-minute drive of popular attractions such as Greenfield Village and Ford Rouge Factory Tour. This 359-room, 3.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi.
Enjoy dining at Cultivate, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6 AM to 11 AM.
Sheraton Detroit Metro Airport's 359 rooms provide sofa beds, coffee makers, and free local calls. Guests can expect to find free WiFi and 52-inch LED TVs with cable channels and Netflix. Beds are dressed in Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Safes, ironing boards, and desks are also standard.
Guests staying at Sheraton Detroit Metro Airport enjoy an indoor pool, a 24-hour fitness center, and a spa tub. If you drive, self parking is USD 7.00 per day, or you can take advantage of the free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
They were very happy to provide coffe maker upon request. We enjoyed our club floor upgrade.
We had previously stayed here and there was parking on site and free shuttle to the airport. The site states there is a free shuttle to the airport and a fee for the parking - the Parking is at QWIK park next door for $40 - this is a good deal but it was not clear or transparent in the marketing - when asked about the free shuttle ( That you do not need because QWIK Park has its own shuttle) the staff said it was for Pilots and flight attendants - if that is the case airlines tell the flight crew where they should stay so they should not market free airport shuttle to the general public it is misleading. The beds were very comfortable though.
Dear Guest, first of all, we thank you for choosing our hotel once again for your stay, and we are happy you liked the comforts of our bed. We also appreciate you sharing your observations and regret if you were disappointed with anything. Thank you once more for your evaluation, and we would love another opportunity to provide you with a more seamless and enriching visit. Eric Grimm, General Manager
I liked the overall look of the property, they should update the carpet in the rooms though. It would give it a ore modern feel. The rooms were great and very comfortable.
Dear Guest, thank you for choosing Sheraton Detroit Metro Airport. We are dedicated to providing stylish comfort, and we appreciate you mentioning our comfortable accommodations. Your feedback is valuable to us. It was our pleasure serving you, and we look forward to our next opportunity to make your trip a great one. Eric Grimm, General Manager
The bath tub drain overflowed when the person in the next room took a shower. had to wait for the next rrom to finish showering and the bath tub to drain until I could take a shower. Got in and found out that there are not shampoos in the bathroom. Came out and tried to call room service and the buttons on the room telephone would not connect properly. Had to call the front desk on my cell phone and ask for shampoos. Very bad experience.;...
Good afternoon and thank you for sharing your concerns with us. If we had the room number, we would be better able to get these concerns addressed. Thank you for staying with us.
Dear Guest, thank you for sharing the wonderful rating about your experience at the Sheraton Detroit Metro Airport. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Eric Grimm, General Manager
The check in process was very slow. The rooms and property needs renovation.
Dear Guest, thank you for your review. We apologize for the delay you experienced upon check-in. Our front desk team is reviewing this situation, and we are taking extra care to avoid this in the future. We also value your observations regarding our property. We will be starting our room remodel later this year, and we believe these improvements will demonstrate our commitment to providing our guests with the best experience possible. We appreciate your patience, and we would love to make it up to you on your next visit to the area. Eric Grimm, General Manager
Dear Guest, thank you for your excellent rating of Sheraton Detroit Metro Airport. We are glad you enjoyed your experience with us and hope to see you again soon. Eric Grimm, General Manager
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Dear Guest, thank you for rating your stay at Sheraton Detroit Metro Airport. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Eric Grimm, General Manager
Dear Guest, we are pleased your stay was a fantastic one and we want to thank you for your nice rating. All of us at Sheraton Detroit Metro Airport look forward to your next visit. Eric Grimm, General Manager
I love the Sheridan staff is excellent. Britney at lobby desk is amazing. Restaurant and bar staff are all friendly. Rooms are nice modern and beds are very comfortable. Overall great hotel. Would recommend to anyone flying in and out of Detroit or anyone just staying in the Detroit area. Only 25 min from downtown. Great amenities and overall experience
Dear Guest, thank you for sharing about your stay at Sheraton Detroit Metro Airport. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our seamless service, comfortable rooms, and thoughtful amenities enhanced your visit with us. It was a pleasure hosting you, and we look forward to welcoming you back soon. Eric Grimm, General Manager
Dear Guest, we are delighted you chose Sheraton Detroit Metro Airport for your visit, and we are pleased to know our associates made your stay memorable. We appreciate the acknowledgment of their attentive service, and we are also pleased you loved your upgrade. We hope you will make us your home whenever you are in the area. Eric Grimm, General Manager