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Hilton Garden Inn Detroit Metro Airport

3.0 out of 5.0

Recent guest reviews

It was very nice and close to the airport. The food at the motel was very good.

Rooms are clean, staff is pleasant, professional and helpful. Very close to the airport.

Me and my wife arrived on thanksgiving day 2014 around 5pm. When we checked in it was like 6 hotel staff standing around the desk ( which was little uncomfortable when giving my credit card and having the clerk announce our room number loud for everyone to hear). We went to our room and it was okay ( even though we did not know it was an adjoining door to the other room) so we went to visit family and came back to out room around 10pm. Now mind you we were traveling most of thanksgiving and visiting so we were tired and we went to sleep around midnight. We were woke up by housekeeping at 815am( I have never known housekeeping to come this early in any hotel we have stayed in) we told her that we just got in the day before and nothing was dirty and she gave us extra towels. Day 2 we were woke put the do not disturb sign on the door the night before but we heard housekeeping knocking on other doors at 830am again so we just got up and got dressed and left by 11am. When we came back our room had not been cleaned (we returned at 10pm) we had to go to the front desk to get towels and let the clerk know our room had not been cleaned and she said "Oh no" and handed us the towels and that was it. Day 3 we heard housekeeping again at 830am so we tried to go back to sleep but they were going room to room knocking saying housekeeping..Who is up this early on vacation. SO we could not fall back to sleep so we sat up and around 12 we were getting dressed and by this day we had piles of overflowing trash and piles of towels and we were running out of toilet paper and Kleenex and the hand soap was gone. So a knock came to the door and the housekeeping staff said what time are you checking out and we said we are not checking out for another day and he said ok, can we clean the room and we said yes give us 45 minutes to finish getting dressed and he said that fine we will clean the room when you leave. So we left in like 35 min and we came back at 8pm (7hrs later) and our room still was not cleaned. We went to the front desk and told them everything we needed and stated we have not had our room cleaned since we been there and the clerk just stood there. The maintenance man went to get us towels, and some other guy was given money by the clerk to go get us toilet tissue, and Kleenex and the clerk never said sorry and she did not say anything. The guy she paid to get the Kleenex was like you all should have said something earlier, and this made us angry, and we said we came down yesterday and told you our room had not been cleaned and we needed towels and we just told you the same thing today. He was like what about the soap and I said we have our own soap and we went out and bought knew hand soap. The clerk never said anything. The next day we were awaken by housekeeping again at 9am and we said give us a minute and we got dressed and left, came back at 7pm and the room still was not cleaned..Piles of towels and trash was still there. WE NEVER HAD OUR ROOM CLEANED and WE WERE NEVER HAD THE CHANCE TO SLEEP IN. The day of check out we checked out early because we had and early flight and the clerk said oh our systems are down because its to early and we was like well we are checking out and he said ok and just took the key cards and my wife said how do you know to check us out just by the key card and then he was like oh what is your room number and then he pulled the card they keep the info on (he should have done this in the beginning) ..When we returned home that same day we called and the clerk said we were checked out. This hotel is horrible in customer service and cleanliness and they are not considerate of guest time because who is getting up between 815-830am for housekeeping during a vacation. The staff never offered to have someone clean our room at all. We will never stay here again and will tell all of our friends, co workers and family to not stay here.

Just spent one night, everything with the hotel was fine...

There was a lot of road construction in front of the hotel and we had a hard time trying to find the entrance but the hotel itself was a great place to stay in a good location for what we needed.

Clean and spacious hotel with a great staff. You should expect to pay for it above average, though.

Very nice. Worked great to fly out next day the airport is only few blocks away

Great and functional hotel option if you need to be close to the airport. Not many activities or food options around but again a very sure value if the main purpose is to have a very clean, very functional, and very comfortable room while travelling, including free WiFi and spacious in-room working area.

Nice but very ordinary. No Wow factor. Rm 201 Hotel, there was poor water pressure in the shower. The handle was tough to set the water temp in the shower. The steam vent system did not work for the bathroom. The right window curtain had torn pieces that where noticeable for general appearance of the room. I had a fax sent from home to the desk and it took a while to retrieve as it seems the fax machine must have been out of paper. The staff was very courteous and did a great job overall. RJ Condrick

-No coffee in the lobby set up at &:15am just when you would expect it. Resturant staff said it "was not their job....tell the front desk staff". - Signed up for the airport shuttle and spent 5 minutes in the very slow elevators, to arrive 90 seconds late, to be informed that the shuttle left because a guest from the Hampton Inn next door had complianed about stopping at the Hilton Garden Inn.

Staff work extra hard to give you a good experience.

It was a place to relax before early marriage counseling class. VERY comfortable beds!

I was only looking for a quiet place to rest. I had a hard time finding it from the car rental area; it's down a "side street." The first night was OK; the second night was a disaster because some drunken 20-somethings were having a party on my floor. I put up with it for a while, but at 11:48 pm I called to complain to the front desk; it took about an hour for the slamming doors and loud voices to quit. They obviously did not take kindly to being told to quieten down. The loud protests continued into the front parking area, which my room faced. They finally left but then returned and slammed doors some more about 2:30 am. The desk clerk on duty had no idea what all had transpired when I checked out the next morning. It may not have been that important to them, but it was very upsetting to me. I was glad to leave.

We only stayed for the night as we had an early morning flight home after a wonderful vacation with family. The staff was wonderful and the room was very nice.

We were greeted with a smile. The receptionist was very courteous, efficient and professional. Our room was upgraded without requesting. The room itself was clean, perfectly stocked and comfortable.

The hotel was very clean and seemed very new. The staff was friendly, but the shuttle service driver, [...], was absolutely terrific. He went above and beyond what anyone could have expected. I'd stay back there just to have him drive us around!!

Spent the night at the hotel to be closer to the airport. Clean room and friendly staff. There were no problems.

excellant service, very helpful staff, CLEAN, quiet, comfortable. lots of room in room, Homey!

Desk staff very friendly and helpful. Tried to steer us away from a sports bar for dinner--we should have taken their advice. We wound up ordering pizza delivered, which worked out fine.

From the moment I walked into the doors at the Hilton Garden Inn, I was treated with such welcoming faces and a great room! I was surprised the gym was so stocked with all the equipment I needed, the pool was a great retreat at the end of the day, and the breakfast buffet was cheap, good and perfect to start the day. Only thing I recommend is papers on the weekends. Thanks, I will be back again!

31800 Smith Rd Romulus MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located 2.3 mi (3.7 km) from Gateway Golf Club, Hilton Garden Inn Detroit Metro Airport is within a 15-minute drive of Yankee Air Museum. This 3-star hotel has 165 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour fitness center. It's near the airport and also within a 20-minute drive of Henry Ford Museum.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

All 165 air-conditioned rooms feature MP3 docks, microwaves, and refrigerators. Guests can expect 36-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.


Property features

At Hilton Garden Inn Detroit Metro Airport, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, 3 meeting rooms, and conference space.

Room options

Two Doubles Non-Smoking

Full 2 | Sleeps 4

One Bedroom Suite, One King Bed

King 1 | Sleeps 3

One King Bed, Accessible

King 1 | Sleeps 2

Two Double Beds, Accessible

Full 2 | Sleeps 4

Guest reviews for Hilton Garden Inn Detroit Metro Airport

Couples (10) Business (6) Family (2) Friends (1) Other (2)
4

trip

Couples

It was very nice and close to the airport. The food at the motel was very good.

By on Mar 3, 2015

4

nice!

Families

Rooms are clean, staff is pleasant, professional and helpful. Very close to the airport.

By on Jan 9, 2015

2

thanksgiving holiday, never was allowed to rest

Couples

Me and my wife arrived on thanksgiving day 2014 around 5pm. When we checked in it was like 6 hotel staff standing around the desk ( which was little uncomfortable when giving my credit card and having the clerk announce our room number loud for everyone to hear). We went to our room and it was okay ( even though we did not know it was an adjoining door to the other room) so we went to visit family and came back to out room around 10pm. Now mind you we were traveling most of thanksgiving and visiting so we were tired and we went to sleep around midnight. We were woke up by housekeeping at 815am( I have never known housekeeping to come this early in any hotel we have stayed in) we told her that we just got in the day before and nothing was dirty and she gave us extra towels. Day 2 we were woke put the do not disturb sign on the door the night before but we heard housekeeping knocking on other doors at 830am again so we just got up and got dressed and left by 11am. When we came back our room had not been cleaned (we returned at 10pm) we had to go to the front desk to get towels and let the clerk know our room had not been cleaned and she said "Oh no" and handed us the towels and that was it. Day 3 we heard housekeeping again at 830am so we tried to go back to sleep but they were going room to room knocking saying housekeeping..Who is up this early on vacation. SO we could not fall back to sleep so we sat up and around 12 we were getting dressed and by this day we had piles of overflowing trash and piles of towels and we were running out of toilet paper and Kleenex and the hand soap was gone. So a knock came to the door and the housekeeping staff said what time are you checking out and we said we are not checking out for another day and he said ok, can we clean the room and we said yes give us 45 minutes to finish getting dressed and he said that fine we will clean the room when you leave. So we left in like 35 min and we came back at 8pm (7hrs later) and our room still was not cleaned. We went to the front desk and told them everything we needed and stated we have not had our room cleaned since we been there and the clerk just stood there. The maintenance man went to get us towels, and some other guy was given money by the clerk to go get us toilet tissue, and Kleenex and the clerk never said sorry and she did not say anything. The guy she paid to get the Kleenex was like you all should have said something earlier, and this made us angry, and we said we came down yesterday and told you our room had not been cleaned and we needed towels and we just told you the same thing today. He was like what about the soap and I said we have our own soap and we went out and bought knew hand soap. The clerk never said anything. The next day we were awaken by housekeeping again at 9am and we said give us a minute and we got dressed and left, came back at 7pm and the room still was not cleaned..Piles of towels and trash was still there. WE NEVER HAD OUR ROOM CLEANED and WE WERE NEVER HAD THE CHANCE TO SLEEP IN. The day of check out we checked out early because we had and early flight and the clerk said oh our systems are down because its to early and we was like well we are checking out and he said ok and just took the key cards and my wife said how do you know to check us out just by the key card and then he was like oh what is your room number and then he pulled the card they keep the info on (he should have done this in the beginning) ..When we returned home that same day we called and the clerk said we were checked out. This hotel is horrible in customer service and cleanliness and they are not considerate of guest time because who is getting up between 815-830am for housekeeping during a vacation. The staff never offered to have someone clean our room at all. We will never stay here again and will tell all of our friends, co workers and family to not stay here.

By on Dec 7, 2014

4

50 year reunion

GetawayWithFriends

Just spent one night, everything with the hotel was fine...

By on Oct 7, 2014

3

good place to stay

BusinessTravelers

There was a lot of road construction in front of the hotel and we had a hard time trying to find the entrance but the hotel itself was a great place to stay in a good location for what we needed.

By on Sep 8, 2014

3

good place to stay near airport

Couples

Clean and spacious hotel with a great staff. You should expect to pay for it above average, though.

By on Aug 18, 2014

4

great place to stay if flying out

BusinessTravelers

Very nice. Worked great to fly out next day the airport is only few blocks away

By on Sep 5, 2013

3

hilton garden: no frills but very good value!

Couples

Great and functional hotel option if you need to be close to the airport. Not many activities or food options around but again a very sure value if the main purpose is to have a very clean, very functional, and very comfortable room while travelling, including free WiFi and spacious in-room working area.

By on Feb 29, 2012

3

detriot trip

Families

Nice but very ordinary. No Wow factor. Rm 201 Hotel, there was poor water pressure in the shower. The handle was tough to set the water temp in the shower. The steam vent system did not work for the bathroom. The right window curtain had torn pieces that where noticeable for general appearance of the room. I had a fax sent from home to the desk and it took a while to retrieve as it seems the fax machine must have been out of paper. The staff was very courteous and did a great job overall. RJ Condrick

By on Nov 27, 2011

3

nice but distracted

BusinessTravelers

-No coffee in the lobby set up at &:15am just when you would expect it. Resturant staff said it "was not their job....tell the front desk staff". - Signed up for the airport shuttle and spent 5 minutes in the very slow elevators, to arrive 90 seconds late, to be informed that the shuttle left because a guest from the Hampton Inn next door had complianed about stopping at the Hilton Garden Inn.

By on Oct 14, 2011