Standard Room, 1 Queen Bed, Non Smoking
from $55
Clarion Hotel Detroit Metro Airport
3.0 out of 5.0
3.3
out of 5
Average Guest Review
See all 98 reviews
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Recent guest reviews
Didn't get housekeeping services on the third day. Wi-fi signal was to weak for service (I was in 227) shower head was filthy. The hotel laundry was under the room two places over from me and they ran it late at night. I called down and the turned it off. Their washers running made the pipes rattle on my area. Towels were nice and clean. Bed was clean but not comfortable. Front desk Chloe was very nice. Raymond acted inconvienced because he had to find a temp control knob for my fridge that did not have one.
The hotel delivered at lot more than I expected for the price I paid and the location. Great staff, breakfast, and room condition.
This is a very nice hotel I would come back here again for the price
In our first day, in the early morning around 5am. The power was out. I don't know if this hotel has a back up generator. But no power in the entire hotel. There seem to be a power outage in the area because the next gas station has no power, too. Then there is no water in the shower!!! The staff can't provide answers when it will be fixed..maybe later in the am they said. When we came back from the tour, there was already power but still no water in the shower. This hotel has no power from 0500-12 noon. The sink has a water but cold. We didn't take a shower the next day. Due to the fact I booked thru Orbitz,the staff can't help me with the situation because it is third party booking..like transferring us to other hotel or giving us refund. My vacation was ruined with this hotel. I'll never book to any Clarion hotel anymore. Find some other hotel. It's not worth it!
Comfortable room with microwave and refrigerator. Centrally located to the airport, gas station and store. Love the morning breakfast buffet!
Friendly and helpful staff. Very enjoyable experience.
Don't rely on their "wake-up" calls! Lucky for my internal alarm or I would have missed my flight.
Free shuttle pickup arrive 4 minutes after call. Hotel lobby had very nice decor. Front desk service friendly and helpful directing me to nearby cafe store only steps from entrance because I arrived after midnight. The room itself was clean, cozy with an outdated bathroom. Free breakfast had eggs, hash browns, meats, as well as continental offerings of danish, etc. Overall good overnight experience.
On the morning of Nov.15, 2016, I arrived B4 9:30 for hot breakfast & was told it ended 9 a m.At check in I was told when I asked about the full breakfast time, it was until 10 a m by the TWO persons at the desk that night. I voiced a complaint to the female @ front desk, & the man there walked back with me showing the sign with the time stated & said, "It is what it is, the one who checked you in is new; but the waffles are still available."He walked away to the kitchen stating he would review what was said on the tape that's recorded at check in & never came back. I don't eat waffles so I ate cold pastry.My request for a concession be made since my deluxe room included full breakfast was denied.For my full day ahead,I would require a more satisfying breakfast. At check out the person said,"you're all set" & she walked away.This may be my last visit to this hotel, since some of your staff don't seem to recognize the importance of customer satisfaction and appreciation.
Stayed here many times. Recently refurbished and quite clean and comfortable. Great value for the price.
Great location.the morning front desk employees were very friendly and polite.
Close, clean, great service, timely shuttle service, in-house restaurant.
Every time i go to Detroit, I stay at this hotel. The hotel staff is alway pleasant and courteous.
Very convenient to the airport. Convenient shuttles.
We stayed 3 nights and experience was great. Use of computer to find car rentals, staff asking if we needed anything, breakfast staff asking if everything was OK, and taking out plates for us.
The hotel looks a little worn out on the outside - but the inside is very nice and pretty. The room was comfortable and clean - overall a great deal for the price.
Good place to stay, clean rooms, nice area, affordable
Liked being able to leave our car at the hotel and take the shuttle to the Detroit Airport (return shuttle as well).
The place was a construction mess, and filled with partying college students in town for a tournament. I left very clear instructions that my husband was joining me very late, that I would be sleeping, and that he would pick up his own key. They called me anyway--after 1:00am, in the room phone at maximum volume, which left me awake most of the rest of the night, especially with the noise from other rooms and the hallway. The person who checked me in was trying to do multiple things at once, oblivious to the fact that she was giving no one her complete attention. Still, she assured me she would take care of noting my husband's late arrival so I wouldn't be woken up.
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
- Free airport shuttle
Located 2.4 mi (3.8 km) from Gateway Golf Club, Clarion Hotel Detroit Metro Airport is within a 15-minute drive of Yankee Air Museum. This 153-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle. It's near the airport and also within a 20-minute drive of Henry Ford Museum.
Dining
Free buffet breakfast is served each morning from 5:30 AM to 10 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.
Rooms
All 153 air-conditioned rooms provide fireplaces, microwaves, and refrigerators. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.
Property features
At Clarion Hotel Detroit Metro Airport, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of extended parking for a fee, along with a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include 4 meeting rooms, a conference center, and a 24-hour business center.
Guest reviews for Clarion Hotel Detroit Metro Airport
Everyone
Didn't get housekeeping services on the third day. Wi-fi signal was to weak for service (I was in 227) shower head was filthy. The hotel laundry was under the room two places over from me and they ran it late at night. I called down and the turned it off. Their washers running made the pipes rattle on my area. Towels were nice and clean. Bed was clean but not comfortable. Front desk Chloe was very nice. Raymond acted inconvienced because he had to find a temp control knob for my fridge that did not have one.
Everyone
The hotel delivered at lot more than I expected for the price I paid and the location. Great staff, breakfast, and room condition.
close to the airport
Everyone
This is a very nice hotel I would come back here again for the price
worst hotel ever!
Everyone
In our first day, in the early morning around 5am. The power was out. I don't know if this hotel has a back up generator. But no power in the entire hotel. There seem to be a power outage in the area because the next gas station has no power, too. Then there is no water in the shower!!! The staff can't provide answers when it will be fixed..maybe later in the am they said. When we came back from the tour, there was already power but still no water in the shower. This hotel has no power from 0500-12 noon. The sink has a water but cold. We didn't take a shower the next day. Due to the fact I booked thru Orbitz,the staff can't help me with the situation because it is third party booking..like transferring us to other hotel or giving us refund. My vacation was ruined with this hotel. I'll never book to any Clarion hotel anymore. Find some other hotel. It's not worth it!
so comfortable and convenience
Everyone
Comfortable room with microwave and refrigerator. Centrally located to the airport, gas station and store. Love the morning breakfast buffet!
nice hotel close to airport
Everyone
Friendly and helpful staff. Very enjoyable experience.
set your alarm!!
Everyone
Don't rely on their "wake-up" calls! Lucky for my internal alarm or I would have missed my flight.
close to airport
Everyone
Free shuttle pickup arrive 4 minutes after call. Hotel lobby had very nice decor. Front desk service friendly and helpful directing me to nearby cafe store only steps from entrance because I arrived after midnight. The room itself was clean, cozy with an outdated bathroom. Free breakfast had eggs, hash browns, meats, as well as continental offerings of danish, etc. Overall good overnight experience.
nice hotel; disappointing morning front desk staff
BusinessTravelers
On the morning of Nov.15, 2016, I arrived B4 9:30 for hot breakfast & was told it ended 9 a m.At check in I was told when I asked about the full breakfast time, it was until 10 a m by the TWO persons at the desk that night. I voiced a complaint to the female @ front desk, & the man there walked back with me showing the sign with the time stated & said, "It is what it is, the one who checked you in is new; but the waffles are still available."He walked away to the kitchen stating he would review what was said on the tape that's recorded at check in & never came back. I don't eat waffles so I ate cold pastry.My request for a concession be made since my deluxe room included full breakfast was denied.For my full day ahead,I would require a more satisfying breakfast. At check out the person said,"you're all set" & she walked away.This may be my last visit to this hotel, since some of your staff don't seem to recognize the importance of customer satisfaction and appreciation.
convenient and comfortable
Everyone
