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Clarion Hotel Detroit Metro Airport

3.0 out of 5.0

Recent guest reviews

We stay here often not just when we fly out. We really enjoy the overall atmosphere and service. The breakfast buffet is also a big plus! Great job!

Won't stay here again. The bathroom and the carpeting in the room were filthy..

Nice Park and Ride at the Detroit airport, very convenient

This hotel stay was a way to get a couple extra hours' sleep before an early flight, and I had always had good experiences with Clarion. Until now. They offer an airport shuttle and extended parking, so parking spots are very hard to find. Also, their lot was poorly maintained and a mess of snow and ice. The interior is dated and filthy. Hall carpets look like they haven't been vacuumed in some time, and there was a sofa in the hall outside our room that was so dirty and ripped that it looked like it was found on a curb. There was mold on the bathroom ceiling, and the water was barely tepid. The room was dusty, dated and worn. I'm very surprised this is still a Clarion.

Always a very cheerful front desk staff, so helpful.

Excellent services...shuttle service was very reliable and all courteous staff.

This was a good hotel, but the service at the restaurant for dinner was awful. I waited for 15 minutes to have my order taken & nobody showed up, so I just left. People around me had their drinks & food, but I got no service. Breakfast was awesome, though. Also, front desk staff was nice. As for the room, only complaint I had was the hot water, or lack thereof.

I stayed here in October and had a very nice room and staff was accommodating. Then I stayed again last night and it wasn’t anything like the first time Room was old had mildew and cracks On a good note No Bedbugs

Nice hotel near the airport. Pleasant staff. Easy check in and out.

No cable, that’s part of what I paid for. A partial refund should be required

Stated prior to the early morning flight - all went well. Good place.

Water running in toilet all night; phone didn't work, wand on drapes fell off when I tried to close drapes

Hotel lobby and staff were nice. Room was okay, bed wasn’t very comfy. Saw dirty tissue behind my night stand, shower looked like it needed some super scrubbing. Had some grout issues. Recommended for a cheap place to stay for one night.

The pictures are deceiving, the rooms seem clean but the building is older and kind of run down.

Recently remodeled and clean, staff was friendly and efficient. Room was clean and comfortable. Few minor maintenance issues prevented me from giving the property 5 stars across the board BUT this is one of the best properties around DTW and it's safe. I would recommend it to my own family including my mother. Don't let the price fool you, it's a very good property and a great value.

The room was OK, clean, but not a lot of amenities. There was only one agent at the desk to check in and it took almost 20 minutes. I was tired and it was way too long

While not a fancy place, the price was very reasonable. Room was clean and quiet. Breakfast was ready at the time they said it would be and plenty to choose from. Check in and check out went smoothly.

Hot breakfast starts at 5:30 a.m. Coffee in Lobby. Restaurant/Bar on property with reasonable prices.

If I had an extended stay this would not be the place but for one night it was ok.

The shuttle driver and receptionist were very friendly when the flight was very late. The room was comfortable and free breakfast was also nice.

8600 Merriman Road Romulus MI

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle

Located 2.4 mi (3.8 km) from Gateway Golf Club, Clarion Hotel Detroit Metro Airport is within a 15-minute drive of Yankee Air Museum. This 153-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle. It's near the airport and also within a 20-minute drive of Henry Ford Museum.


Dining

Free buffet breakfast is served each morning from 5:30 AM to 10 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

All 153 air-conditioned rooms provide fireplaces, microwaves, and refrigerators. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Coffee makers, free newspapers, and free local calls are other standard amenities.


Property features

At Clarion Hotel Detroit Metro Airport, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of extended parking for a fee, along with a free airport shuttle (available 24 hours). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include 4 meeting rooms, a conference center, and a 24-hour business center.

Guest reviews for Clarion Hotel Detroit Metro Airport

Everyone (39) Business (23) Couples (19) Family (18) Friends (3) Other (16)
4
Everyone

We stay here often not just when we fly out. We really enjoy the overall atmosphere and service. The breakfast buffet is also a big plus! Great job!

By , from Romulus on Apr 4, 2018

Review comment responded on Apr 12, 2018

Thank you for taking the time to give us your review. We value our guest and their opinions. Please continue to stay with us as you are always welcome here at the Clarion.

1

the room was dirty. the bathroom was dirty.

Everyone

Won't stay here again. The bathroom and the carpeting in the room were filthy..

By on Apr 3, 2018

Review comment responded on Apr 12, 2018

We take our guest opinions serious. Although we thank you for your review we are saddened to hear that you felt as if the room was not clean. We would love for you to give us the opportunity to show you how we have improved and improving.

4
Everyone

Nice Park and Ride at the Detroit airport, very convenient

By on Mar 22, 2018

Review comment responded on Apr 12, 2018

We are pleased to hear that we were able to meet your expectations. We look forward to having you stay with us again in the near future.

2

disappointing

Everyone

This hotel stay was a way to get a couple extra hours' sleep before an early flight, and I had always had good experiences with Clarion. Until now. They offer an airport shuttle and extended parking, so parking spots are very hard to find. Also, their lot was poorly maintained and a mess of snow and ice. The interior is dated and filthy. Hall carpets look like they haven't been vacuumed in some time, and there was a sofa in the hall outside our room that was so dirty and ripped that it looked like it was found on a curb. There was mold on the bathroom ceiling, and the water was barely tepid. The room was dusty, dated and worn. I'm very surprised this is still a Clarion.

By , from Lansing MI on Feb 25, 2018

Review comment responded on Apr 14, 2018

Thank you for staying with us again on your recent visit. If a guest is every unhappy with their room, we hope they will speak to our front desk team so that can try to make your stay more enjoyable. We aim to make every guest’s stay the best that it can be and apologize you were disappointed this time around. We appreciate your patronage and hope you will choose to stay with us again on a future visit.

4

excellent staff

Everyone

Always a very cheerful front desk staff, so helpful.

By on Feb 21, 2018

Review comment responded on Apr 14, 2018

Thank you for your feedback. We work consistently to improve our customers satisfaction and are very pleased to hear that we were able to meet your expectations. We hope that you will visit us again in the future.

5

very comfortable stay...excellent staff.

Everyone

Excellent services...shuttle service was very reliable and all courteous staff.

By , from phoenix arizona on Dec 31, 2017

Review comment responded on Apr 14, 2018

Thank you for your feedback. We value our guest and their opinions. We are pleased to hear that we were able to meet your expectations and hope that you will continue to choose Clarion.

2

great for the price

Everyone

This was a good hotel, but the service at the restaurant for dinner was awful. I waited for 15 minutes to have my order taken & nobody showed up, so I just left. People around me had their drinks & food, but I got no service. Breakfast was awesome, though. Also, front desk staff was nice. As for the room, only complaint I had was the hot water, or lack thereof.

By , from MI on Dec 31, 2017

Review comment responded on Apr 14, 2018

Thank you for your feedback. We truly apologize that we were not able to make your stay enjoyable. We are constantly striving to improve our guest experience and would love if you would be willing to consider giving us another try in the future.

2

shuttle to dtw

Everyone

I stayed here in October and had a very nice room and staff was accommodating. Then I stayed again last night and it wasn’t anything like the first time Room was old had mildew and cracks On a good note No Bedbugs

By , from florida on Dec 5, 2017

Review comment responded on Apr 14, 2018

Thank you for your review. We are sorry that you did not enjoy your last stay with us. We are constantly working to improve our guest experience and hope you will consider giving us another try in the future

4

nice hotel

Everyone

Nice hotel near the airport. Pleasant staff. Easy check in and out.

By on Nov 16, 2017

Review comment responded on Apr 14, 2018

Thank you for your feedback. We are pleased to hear that we were able to meet your expectations. We welcome you to stay with us again in the future.

2

no cable

Everyone

No cable, that’s part of what I paid for. A partial refund should be required

By , from Warren, MI on Nov 14, 2017

Review comment responded on Apr 14, 2018

We’re sorry to hear you experienced some issues while staying with us and apologize that we could not meet your expectations. That is not a typical experience with us and we apologize. We appreciate your staying with us and hope you will consider giving us another try in the future.