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Four Points by Sheraton Detroit Metro Airport

3.0 out of 5.0

Recent guest reviews

Friendly staff, with comfortable and clean rooms. Had a very late night check-in which they happily accommodated. Facilities were perfect for my needs. Free WiFi in room worked well, too.

My wife and I stayed here on a return trip from Detroit and found the room to be nice. The bed and pillows was great. Friendly staff and pretty good lounge.

Came in late after several cancellations at DTW. Very accessible to airport and were able to fit in a large room bloc. My only suggestion is a more frequent shuttle (every 15 min rather than 30min)

The cost was a little high, but it was not on the bed bug report and we did not experience any bites. I noticed that many of the other hotels around the area have bug problems.

Clean and close to airport. Staff was friendly and helpful.

I enjoyed my stay. Nice rooms, and wonderful service.

OK, not a full scale hotel but not bad for the cost. I would stay there again given value.

While the hotel's trappings were pleasant enough, with its' location near and free shuttle to the airport being a plus, the Four Points did have a couple of glitches that made our stay less than perfect; the bed in our room being worn and uncomfortable, with the desk staff providing less than adequate instructions regarding when we needed to be in the lobby to grab the shuttle; my wife and I arriving in the lobby 5 minutes before the suggested time, only to learn that the shuttle was already full and leaving.

Clean hotel... close to airport... very nice staff ...

convenient location, great for an early morning flight!!

Quick, efficient airport shuttle. Informed, pleasant check-in. Pleasant accomodations. Good food.

We were visiting family in Grosse Isle and for the money, Four Points was the best deal. Upon arrival, the hotel was decorated beautifully and it's great marketing to have the lobby opening up into the restaurant/bar. The evening hotel clerk was not overally friendly and neglected to even tell us to have a nice stay. Our floor was clearly under renovation as there was exposed drywall along the far end wall (along with the construction smell). Our room was pretty nice, we loved having a fridge and large TV. It was also a nice touch to have a bottle of complimentary water to greet us. Also have to commend the nice instructions to get our wireless computer going. The only real complaints would be that the doors have so many scratches and marks near the locks, it makes you wonder if someone tried to break in, the wardrobe closet needs some WD40, and the slamming of doors all night long doesn't allow for much sleep. The bathroom was so small- I've never seen just a corner vanity in a hotel with such a little countertop. Just enough towels for 1 shower each, with no additional towels for swimming (so we didn't), the shower curtain was about 6 inches too short in height and width(and torn) so their was water getting out of the shower. Also the hot/cold were reversed so that seemed a little dangerous if someone wasn't paying attention. Overall, I'm not sure it was worth it to drive the extra 20 minutes.

This is a nice hotel that is not very nice. Seems like they need to do a little maintainence. Nothing major and nothing that did not make the room comfortable. But little things-crack in the toliet seat, handle on sink falls off, etc. Also asked to get a cab, front desk didn't call when I asked so it took 45 min for a cab to come. Bar and grill was nice, but way too expensive for bar quality food. Seven bucs for a well drink??? Come on?

Almost no communication with staff except to complain about neighbors yelling in the hallway and slamming doors until well after midnight. Complaining didn't seem to make any difference.

good

We have stayed here several times before but this time we were given a room next to noisy elevator. Hotel had other vacant rooms available.

The Four Points by Sheraton Detroit Metro Airport, Romulus, Michigan was just ok. The location was right near airport so it was easy to get there but that was another reason to have noisier room. I woke up 5 a.m. because of the airplane landing sound. I had breakfast at the hotel restaurant. compare to price the quility of food is low and there were only one weitress so at first we couldn't even figure it out that place is open or not. Room was very neat and clean. I like the decoration of the room.

The room was incredibly comfortable and convenient. The bed was very comfortable the room was laid out well for working and resting. Free wifi was excellent.

After landing at 8:05 AM, calling for a shuttle 6 times, I finally took a cab at 10:10AM. My flight from NYC was faster. It's as simple as telling me, please take a cab as we are unable to send a driver, that would have made all the difference in the world. No room service available at 10:10 PM in a business hotel is unacceptable. The bar should have an attractive or intelligent bartender in stead of a caddy boy that would rather hang at the kitchen end of the bar than earn a tip and tend to the guests. The theme that I have seen in Four Points hotel prior as well is, hotel policy are inconsistent with the market you are seeking.

I got this room because they offer a 24 hour shuttle to the Metro Airport, and I needed to be there at 4am. Honestly other than that I wasn't expecting much, just a place to sleep and shower. When I arrived however, I was pleasantly surprised! It was one of the cleanest, nicest rooms I have ever stayed in! I'm talking hospital clean, which I never expect from a hotel. The bed was also extremely comfortable, not old with a saggy mattress like I've come to expect. Overall the experience here was excellent!! My only disappointment was that I had to leave so early in the morning. I will absolutely look for the same chain of hotels in the future.

8800 Wickham Rd Romulus MI

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located 2.5 mi (4 km) from Gateway Golf Club, Four Points by Sheraton Detroit Metro Airport is within a 15-minute drive of Ford World Headquarters. This 3-star hotel welcomes guests with 173 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. It's near the airport and also within a 20-minute drive of Henry Ford Museum.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6 AM to 1:00 PM.


Rooms

Four Points by Sheraton Detroit Metro Airport's 173 air-conditioned rooms provide refrigerators, coffee makers, and free local calls. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Video-game consoles, ironing boards, and desks are also available.


Property features

Guests of Four Points by Sheraton Detroit Metro Airport have access to an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 3 meeting rooms, and conference space.

Room options

Traditional Room, 1 Double Bed

Full 1 | Sleeps 2

Room, 2 Double Beds, Accessible

Full 2 | Sleeps 4

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Double Room

Full 2 | Sleeps 4

Guest reviews for Four Points by Sheraton Detroit Metro Airport

Everyone (1) Couples (8) Business (8) Family (4) Other (1) Friends (2)
5

comfortable and clean

Everyone

Friendly staff, with comfortable and clean rooms. Had a very late night check-in which they happily accommodated. Facilities were perfect for my needs. Free WiFi in room worked well, too.

By on Dec 27, 2016

4

return trip

Couples

My wife and I stayed here on a return trip from Detroit and found the room to be nice. The bed and pillows was great. Friendly staff and pretty good lounge.

By on Jun 15, 2015

4

great airport hotel

BusinessTravelers

Came in late after several cancellations at DTW. Very accessible to airport and were able to fit in a large room bloc. My only suggestion is a more frequent shuttle (every 15 min rather than 30min)

By on Jul 29, 2014

3

no bed bugs

Couples

The cost was a little high, but it was not on the bed bug report and we did not experience any bites. I noticed that many of the other hotels around the area have bug problems.

By on May 22, 2014

3

conveniently located to airport

Singles

Clean and close to airport. Staff was friendly and helpful.

By on Apr 22, 2014

3

mhm

GetawayWithFriends

I enjoyed my stay. Nice rooms, and wonderful service.

By on Feb 11, 2014

4

ok

BusinessTravelers

OK, not a full scale hotel but not bad for the cost. I would stay there again given value.

By on Dec 7, 2013

2

adequate, with glitches

Couples

While the hotel's trappings were pleasant enough, with its' location near and free shuttle to the airport being a plus, the Four Points did have a couple of glitches that made our stay less than perfect; the bed in our room being worn and uncomfortable, with the desk staff providing less than adequate instructions regarding when we needed to be in the lobby to grab the shuttle; my wife and I arriving in the lobby 5 minutes before the suggested time, only to learn that the shuttle was already full and leaving.

By on Mar 7, 2013

4

clean and close to airport

BusinessTravelers

Clean hotel... close to airport... very nice staff ...

By on Sep 12, 2012

4

convenient

Families

convenient location, great for an early morning flight!!

By on Apr 6, 2012