Standard Room, 2 Queen Beds, Non Smoking
from $72
Comfort Inn Metro Airport
3.5 out of 5.0Enter your dates to see prices
Comfort Inn Metro Airport
3.5 out of 5.0
3.8
out of 5
Average Guest Review
See all 28 reviews
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Recent guest reviews
The front desk staff were verbprofessional and helpful!
VERY convenient... breakfast opens at 4 am!! Shuttles every half our... really nice facility.
Rooms are clean and hotel staff were great. I feel hotel looks like it had older carpeting. I think hotel needs a renovation. Nice thing is they provided free transportation to and from the airport. Breakfast was included. It served my purpose when my flight got canceled. I chose this as the airport Westin hotel was outrageously priced. Don't stay here if you are looking for posh hotel.
Staff was great and having a reastarant attached to the Comfort Inn was great. Shuttle was 24 hours and easy to use/
Pleasant surprise for such an economical stay.. all staff super pleasant & totally Professional! Facility great as well!!👍
Had a great stay! Great for staying the night before an early flight.
Hotel rooms were old and worn. I was mislead that my room rate included parking, it did not.
Easy pick up from airport. Good for a quick overnight stay. Breakfast starts and ends unusually early.
The hotel was clean and comfortable. It was convenient that the hotel served food at night and the food tasted good. Overall, we enjoyed our stay at the Comfort Inn.
This hotel is perfectly fine. The room was nice. A bit small, but clean and perfectly suitable. The sheets were polyester, so I was sweating, then kicking off the covers, then freezing and pulling them back on until I was sweating again. The breakfast was great, especially for a free hotel buffet. Here's my "but." The staff was overly, uncomfortably nice. They called the room ten minutes after we got in (at about 8:30pm) to see if it was nice and if we needed anything. If it's not nice, we'll let you know. If we need anything, we'll let you know. I realize I'm complaining about niceness, but it was unnecessary and it woke up my baby who then cried and refused to sleep until after midnight.
The staff are very accommodating, will defiantly make sure your stay here is comfortable. They have the best cooks ever, we stayed for 2 days and everything we ordered from the menu, lunch & dinner was excellent! The free breakfast is great also...!
I have stayed here several times both before and after flights out from Metro Airport. Hotel staff are courteous and helpful, as are the hotel bar and grill employees. The hotel's shuttle to the airport, or to the various car park lots, is timely and efficient. The rooms are good-sized, clean, and comfortable. I have recommended this hotel to others, and will continue to do so.
Hotel, Lobby, breakfast facilities and food, all excellent. Shuttle service - horrible! Multiple phone calls, multiple promises and waited over 50 minutes for the shuttle to arrive and it was about a 5 minute drive to hotel. And I was waiting after 10:30 p.m. at night so it wasn't busy at that time of night. It was COLD waiting outside after multiple promises the shuttle was "5 minutes" away and it was 45 minutes later........
Nice hotel entry, but the room was too noisy. It was really difficult to sleep between the A/C and refrigerator noise. It is close and easy to go to the airport if you are going to pick up somebody. They also offer shuttle.
I got in late, around 9:30pm. I was traveling with my 2mth old baby. They say they have 24hr room service, so I drove straight to the hotel to order food from the room. I called many many times and the line was busy every time. I never got through. When I called the front desk asking about the room service, a girl named Ivan answered and told me to try again later because they are not affiliated with the restaurant and there was nothing she could do. I called several more times to the busy line and then to the front desk a second time about 20 minutes later to ask Ivan if she could please place the order for me because I was upstairs with an infant. She told me she couldn't and that to again try later because "maybe they will put the phone back on the hook". There were only 2 people sitting in the restaurant when I arrived. I waited over an hour, calling several times to to the phone off the hook before I finally ordered a pizza from Dominoes and had it delivered. The ac/heater in my room had the entire face broken off it (room 311) and I had to take off the whole huge plastic face piece in order to turn up the heat. The bottle of lotion in the bathroom had brown stuff all around the opening of the bottle. Gross. My sister was arriving even later that night and Ivan told me she would leave a key. She didn't and when my sister got there, they wouldn't let her upstairs. They tried calling my room but I was asleep. They finally let her after a huge hassle.
At check-in, mentioned to the desk staff the time change coming during the night (spring forward). They assured me they were on top of the issue. I used their standard procedure to get a 4 AM wake-up call. My aircraft was leaving at 6:10 AM. Well, of course the wake-up call never came. As a retired FedEx pilot, I knew not to trust the wake-up call and had set my own phone for 3 AM (Memphis time) so as to be awakened at 4 AM Detroit time. When I was checking out, I mention to the different staffer behind the desk that the wake-up call didn't come. She said that a number of customers had said the same thing. I mention that I had reminded the staff the day before; and she said there was something wrong with the phone system - evidently -. I said that was a lousy excuse. She said she just worked here and gave me the managers card. My point is that the time changeover screw up could be expected to have a tremendously negative impact. Folks missing flights is a serious issue when the hotel doesn't care enough to check and test their procedures / equipment ahead of a significant event. I'll bet next year the manager pulls his nineteen year old desk manager aside and reminds him of this years screw up and the same thing happens again. The manager should have focused on the possible problem and been on top of it. The security latch on the room door of 216 was missing.
Good location to the airport. Extremely clean hotel and rooms. Staffwas great. Only issue is with the sound proofing, I could hear the room next door as well as planes all night.
I was pleasantly surprised at how nice and clean everything was. Very comfortable and great breakfast.
Makes a layover painless and pleasant. We got in late a left very early. The van driver was accommodating and courteous.
Worked out fine for our road trip through the area. Clean rooms and friendly staff. I would recommend to a friend. Good value for the money.
Hotel highlights
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
- Free airport shuttle
Located 2.9 mi (4.6 km) from Gateway Golf Club, Comfort Inn Metro Airport is within a 15-minute drive of Yankee Air Museum. This 3.5-star hotel has 123 rooms and welcomes guests with free breakfast, free in-room WiFi, and a free airport shuttle. It's near the airport and also within a 20-minute drive of Henry Ford Museum.
Dining
Free buffet breakfast is offered each morning. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
Rooms
All 123 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. 40-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and free bottled water are also standard.
Property features
Renovated in 2015, Comfort Inn Metro Airport offers a fitness center, free WiFi in public areas, and a meeting room. If you drive, self parking is USD 9 per night, or you can take advantage of the free airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Guest reviews for Comfort Inn Metro Airport
Everyone
The front desk staff were verbprofessional and helpful!
airport hotel
Everyone
VERY convenient... breakfast opens at 4 am!! Shuttles every half our... really nice facility.
Review comment
Paul responded on May 8, 2018
Thank you for your positive comments regarding your recent stay and what a great value our hotel provides to enjoy superior accommodations and "Five Star" service. We make every effort possible to meet and exceed the expectations of each of our guests. Going above and beyond and out of our way is what we at the Signature Comfort Inn Metro Airport do best! We look forward to seeing you again on your next visit to the Detroit Metro area.
Everyone
Rooms are clean and hotel staff were great. I feel hotel looks like it had older carpeting. I think hotel needs a renovation. Nice thing is they provided free transportation to and from the airport. Breakfast was included. It served my purpose when my flight got canceled. I chose this as the airport Westin hotel was outrageously priced. Don't stay here if you are looking for posh hotel.
Review comment
Paul responded on Apr 24, 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We're pleased that we not only met but exceeded your expectations. Your feedback is very important to us and I'll be sure to pass on your positive comments to our entire staff. We hope to serve you again in the not too distant future.
Everyone
Staff was great and having a reastarant attached to the Comfort Inn was great. Shuttle was 24 hours and easy to use/
Review comment
Paul responded on Mar 19, 2018
Thank you for your positive comments regarding your recent stay and what a great value our hotel provides to enjoy superior accommodations and "Five Star" service. We make every effort possible to meet and exceed the expectations of each of our guests. Going above and beyond and out of our way is what we at the Signature Comfort Inn Metro Airport do best! We look forward to seeing you again on your next visit to the Detroit Metro area.
5 stars!!
Everyone
Pleasant surprise for such an economical stay.. all staff super pleasant & totally Professional! Facility great as well!!👍
Review comment
Paul responded on Mar 19, 2018
Thank you for your positive comments regarding your recent stay and what a great value our hotel provides to enjoy superior accommodations and "Five Star" service. We make every effort possible to meet and exceed the expectations of each of our guests. We appreciate your comments regarding our staff members. Going above and beyond and out of our way is what we at the Signature Comfort Inn Metro Airport do best! We look forward to seeing you again on your next visit to the Detroit Metro area.
great stay!
Everyone
Had a great stay! Great for staying the night before an early flight.
Review comment
Paul responded on Feb 27, 2018
Thank you for your positive comments regarding your recent stay and what a great value our hotel provides to enjoy superior accommodations and "Five Star" service. We make every effort possible to meet and exceed the expectations of each of our guests. Going above and beyond and out of our way is what we at the Signature Comfort Inn Metro Airport do best! We look forward to seeing you again on your next visit to the Detroit Metro area.
Everyone
Hotel rooms were old and worn. I was mislead that my room rate included parking, it did not.
Review comment
Paul responded on Jan 29, 2018
Thank you for you feedback regarding your recent visit to our hotel. Your reservation was booked through a third party site and parking is included only for the night of your hotel stay. I encourage you to call the hotel directly next time to take advantage of our very affordable Park N' Fly packages. We hope to see you again on your next visit to the Detroit area.
Everyone
Easy pick up from airport. Good for a quick overnight stay. Breakfast starts and ends unusually early.
Review comment
Joseph L responded on Nov 9, 2017
Thank You for your feedback. We look forward to seeing you soon!
nice affordable hotel near to the detroit metro ai
Everyone
The hotel was clean and comfortable. It was convenient that the hotel served food at night and the food tasted good. Overall, we enjoyed our stay at the Comfort Inn.
Review comment
Joseph L responded on Nov 7, 2017
Thank You for your feedback. We look forward to seeing you soon!
overly friendly staff
Everyone
This hotel is perfectly fine. The room was nice. A bit small, but clean and perfectly suitable. The sheets were polyester, so I was sweating, then kicking off the covers, then freezing and pulling them back on until I was sweating again. The breakfast was great, especially for a free hotel buffet. Here's my "but." The staff was overly, uncomfortably nice. They called the room ten minutes after we got in (at about 8:30pm) to see if it was nice and if we needed anything. If it's not nice, we'll let you know. If we need anything, we'll let you know. I realize I'm complaining about niceness, but it was unnecessary and it woke up my baby who then cried and refused to sleep until after midnight.
Review comment
Ryan B. responded on Sep 5, 2017
Thank you for taking the time to let us know your concerns. We do call each guest that checks in up until 9 pm and do a courtesy check. The reason for this is because we genuinely want to make sure that each room is what each guest expected and if there is any way we can make their stay more comfortable. Many guests will inquire about a room closer or further from the elevator or maybe request more towels. Often these same guests would have never asked and would have just been "ok" with what they were given. I do apologize on behalf of the entire staff for waking your child. That was never our intention and that is why we try to call within 10 minutes of check in. We hope that you will choose to stay with us again in the future and we will definitely honor your request to not receive a call.
Thank you for your positive comments regarding your recent stay and what a great value our hotel provides to enjoy superior accommodations and "Five Star" service as you witnessed with our team of premiere service ambassadors! We appreciate your comments regarding her service and I'll be sure to recognize and thank her for her efforts. Going above and beyond and out of our way is what we at the Signature Comfort Inn Metro Airport do best! We look forward to seeing you again on your next visit to the Detroit Metro area. Sincerely, Paul Gjerpen General Manager