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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property
Pet-friendly hotel with free parking connected to the convention center in Cranbrook

Choose dates to view prices

Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Desk, laptop workspace, blackout drapes, iron/ironing board
Front of property
Indoor pool
Breakfast served
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Pool

Explore the area

View in a map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook Mall
    ‪10 min walk‬
  • Place, Cranbrook History Centre
    ‪1 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(58 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 Queen Bed

Premier Room, 1 Queen Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Premier Room, 1 Queen Bed

7.8 out of 10
Good
(60 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Cranbrook

Tamarack Centre is a short stroll from Heritage Inn Hotel & Convention Centre Cranbrook, and other popular attractions like Cranbrook History Centre are within a mile (2 km). This 100-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and free in-room WiFi. It's connected to the convention center in central Cranbrook and also close to Cranbrook Golf and Country Club and Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk - 0.6 miles
  • Cranbrook Mall - 10 min walk - 0.6 miles
  • Cranbrook City Hall - 16 min walk - 0.9 miles
  • Cranbrook History Centre - 1 min drive - 0.8 miles
  • Cranbrook Golf and Country Club - 2 min drive - 1.1 miles

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Tim Hortons - ‬11 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Arby's - ‬12 min walk
  • ‪Hot Shots Cafe - ‬8 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

Pet-friendly hotel with free parking connected to the convention center in Cranbrook
At Heritage Inn Hotel & Convention Centre Cranbrook, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a hot tub, a conference center, and coffee/tea in a common area.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Courtyard
Days Inn & Conference Centre by Wyndham Cranbrook
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.2 out of 10, Very Good, 1,500 reviews
$70 nightly
The price is $82
Nov 23 - Nov 24
Total with taxes and fees
Days Inn & Conference Centre by Wyndham Cranbrook

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from November 11 2025 to November 11 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 20 per pet, per night
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 250 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 10 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Frequently asked questions

Are free cancellation options available at Heritage Inn Hotel & Convention Centre Cranbrook?

Heritage Inn Hotel & Convention Centre Cranbrook offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What's there to see within easy reach of Heritage Inn Hotel & Convention Centre Cranbrook?

This hotel is located in Cranbrook, a short 10-minute walk from Tamarack Centre and also 14 minutes on foot from Cranbrook City Hall. You'll also find Cranbrook History Centre and Cranbrook Mall less than a mile away.

Will I be able to park at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a casino at the property?

No, Heritage Inn Hotel & Convention Centre Cranbrook doesn't have a casino.

Will I find an indoor pool at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7 AM and 10 PM.

Is Heritage Inn Hotel & Convention Centre Cranbrook a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, this hotel has a spa tub.

Does Heritage Inn Hotel & Convention Centre Cranbrook feature a restaurant that includes a breakfast menu?

Yes, Heritage Inn Hotel & Convention Centre Cranbrook serves buffet breakfast for a surcharge each morning at Skylight Cafe. Please note that the dining venue will be closed between November 11 2025 and November 11 2025 (subject to change).

Will Heritage Inn Hotel & Convention Centre Cranbrook allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Heritage Inn Hotel & Convention Centre Cranbrook for a fee of CAD 20 per pet, per night.

Are there connecting rooms at Heritage Inn Hotel & Convention Centre Cranbrook?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Heritage Inn Hotel & Convention Centre Cranbrook?

The closest major airport to Heritage Inn Hotel & Convention Centre Cranbrook is Cranbrook, BC (YXC-Canadian Rockies Intl.), which is 8.5 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Heritage Inn Hotel & Convention Centre Cranbrook?

No, you won't find guestrooms with balconies at Heritage Inn Hotel & Convention Centre Cranbrook.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a wedding venue on site?

There are wedding services available at Heritage Inn Hotel & Convention Centre Cranbrook if that's in your vacation plans.

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 321 out of 1002 reviews
Rating 8 - Good. 370 out of 1002 reviews
Rating 6 - Okay. 189 out of 1002 reviews
Rating 4 - Poor. 77 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the cleanest place in town. Had problem wit toilet when we moved into room and reported it. They said it would be fixed the next day. We stayed three days and it was not fixed. Would not stay there again.
Stayed 3 nights in Sep 2025

6/10 Okay

Beth

Liked: Staff & service
Disliked: Property conditions & facilities
This is kind of a bait and switch. The web site shows pictures of a very nice refurbished hotel room but what you get is not exactly like the pictures. I assume they have some fully refurbished rooms but the one I got was only partially refurbished. It is disappointing.
Stayed 1 night in Aug 2025

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and helped me with all my concerns
Stayed 2 nights in Aug 2025

10/10 Excellent

Deborah L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Meloney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for our one-night, passing through town stay. Beds and bathroom were clean. Some things could use updating (carpet, mattresses), but we would stay here again. The hot breakfast was a bonus!
Stayed 1 night in Aug 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was a little too soft for my liking, but definitely not the fault of the hotel. Not 100% sure of all of the hotel’s eco-friendly practices, so rated them above average. It was August, so the days were hot. Upon entering my room, I was pleasantly surprised to find that the air conditioning had been turned on to cool the room, and the refrigerator was pre-chilled for my evening adult beverages. The lady at the front desk, Ameesha (not sure about the spelling), was very friendly and courteous. She even agreed to call me by name, when I asked her to please not call me “Sir” 😛. I was lucky enough to interact with her often during my 3 night stay, and she was always pleasant, respectful, and even remembered my name. All of the staff were very nice and helpful and kind. I will definitely stay here again.
Stayed 3 nights in Aug 2025

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was efficient and the food in the lounge was delicious and economical.
Stayed 1 night in Aug 2025

8/10 Good

John

Stayed 2 nights in Aug 2025

10/10 Excellent

Chinkal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice place in the small little town of our beautiful BC
Stayed 1 night in May 2025

4/10 Poor

Cindy

Disliked: Cleanliness, property conditions & facilities
Very noisy room. Sink tap not working likely plugged. AC unit was very noisy - sounds like it needs service
Stayed 1 night in Aug 2025

2/10 Terrible

Marnie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place needs a reno really badly. I was waiting for the twins on tricycles to show uo at the end of the hallway. Dark, dingy. Breakfast was not good. Wouldn't stay again if it was free.
Outdated!!!
Stayed 1 night in Jul 2025

10/10 Excellent

richard

Stayed 1 night in Aug 2025

8/10 Good

Bob

Liked: Cleanliness, staff & service
Conveniently located on the main highway through town. Little dated but overall a good value for your money
Stayed 1 night in Aug 2025

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stop for night

Good place to stop in Cranbrook. Hotel is in good condition and clean. The hot breakfast is quite good! It is next to a train track - not a huge amount of traffic, but rumbled a bit when train went by.
Stayed 1 night in Aug 2025

10/10 Excellent

Zoran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great rooms.
Stayed 1 night in Aug 2025

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, amenities
Friendly and professional staff. The place is clean just could use an update.
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

music festival

love the breakfast they are very accommodating for our stay during the Cranbrook Music Festival
Stayed 3 nights in Aug 2025

10/10 Excellent

Aarufpreet

Stayed 1 night in Jul 2025

2/10 Terrible

Ben

Please issue a refund
Stayed 1 night in Jun 2025

8/10 Good

Larry A., Okotoks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Anjan

Stayed 2 nights in Jul 2025

8/10 Good

Gena

Traveled with family
Liked: Cleanliness, staff & service, amenities
The breakfast was just ok. The door to the bathroom didn’t close. But the room was clean. Also there is no elevator so if you have a hard time with stairs request a room on the main floor.
Stayed 3 nights in Aug 2025

8/10 Good

M.Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Updates needed.

The Hotel needs a bit of updating. The AC didn't work that well either. The room were kept up quite clean The morning staff at the restaurant were very nice .
Stayed 3 nights in Aug 2025

10/10 Excellent

Agnes

Traveled with family
Liked: Staff & service
Rooms are run down. Mattresses are old and can feel The Springs. prep was clogged and started leaking resulting in a room change. Staff was polite and helpful.
Stayed 2 nights in Aug 2025

6/10 Okay

Debra

Stayed 2 nights in Jul 2025