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Heritage Inn Hotel & Convention Centre Cranbrook

2.5 star property

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Photo gallery for Heritage Inn Hotel & Convention Centre Cranbrook

Breakfast served
Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Fitness facility
Indoor pool

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
803 Cranbrook Street North, Cranbrook, BC, V1C 3S2
  • Place, Tamarack Centre
    ‪10 min walk‬
  • Place, Cranbrook Mall
    ‪12 min walk‬
  • Place, Cranbrook History Centre
    ‪2 min drive‬
  • Airport, Cranbrook, BC (YXC-Canadian Rockies Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(67 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Queen Bed

7.8 out of 10
Good
(64 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.4 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Pet Friendly)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds (Pet Friendly)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Bedroom

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Cranbrook

Tamarack Centre is a short stroll from Heritage Inn Hotel & Convention Centre Cranbrook, and other popular attractions like Cranbrook History Centre are within a mile (2 km). This 100-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and free in-room WiFi. It's connected to the convention center in central Cranbrook and also close to Cranbrook Golf and Country Club and Wildstone Golf Course.

What's nearby

  • Tamarack Centre - 10 min walk - 0.6 miles
  • Cranbrook Mall - 12 min walk - 0.7 miles
  • Balment Park - 12 min walk - 0.7 miles
  • Cranbrook History Centre - 2 min drive - 0.8 miles
  • Cranbrook Golf and Country Club - 2 min drive - 1.1 miles

Getting around

  • Cranbrook, BC (YXC-Canadian Rockies Intl.) - 18 min drive

Restaurants

  • ‪Tim Hortons - ‬11 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Fenwick & Baker - ‬12 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪MR MIKES SteakhouseCasual - ‬5 min walk

About this property

Heritage Inn Hotel & Convention Centre Cranbrook

At Heritage Inn Hotel & Convention Centre Cranbrook, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a hot tub, a conference center, and coffee/tea in a common area.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 10 to 25 for adults and CAD 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Skylight Cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center

Outdoors

  • In a provincial park
  • In the mountains

Accessibility

  • No elevator

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 3 to April 3:
  • One of the dining venues
  • Bar/Lounge
The following facilities are closed on Christmas Eve, Christmas Day, and New Year's Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 20 per pet, per night
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 250 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CAD 10 to 25 for adults, and CAD 10 to 10 for children
  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 10 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cranbrook Heritage Inn
Heritage Cranbrook
Heritage Inn
Heritage Inn Cranbrook
Heritage Hotel Cranbrook
Heritage Inn Hotel Cranbrook
Heritage Inn Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Hotel
Heritage Inn Hotel & Convention Centre Cranbrook Cranbrook
Heritage Inn Hotel & Convention Centre Cranbrook Hotel Cranbrook

Frequently asked questions

Are free cancellation options available at Heritage Inn Hotel & Convention Centre Cranbrook?

Heritage Inn Hotel & Convention Centre Cranbrook offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Heritage Inn Hotel & Convention Centre Cranbrook?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Heritage Inn Hotel & Convention Centre Cranbrook on May 27, 2026 start from $130, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Heritage Inn Hotel & Convention Centre Cranbrook?

This hotel is located in Cranbrook, a short 18-minute walk from Cranbrook History Centre and also 9 minutes on foot from Cranbrook Mall. You'll also find Tamarack Centre and Balment Park less than a mile away.

Is there parking available at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, uncovered self parking is offered for free at the hotel.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a casino at the property?

No, Heritage Inn Hotel & Convention Centre Cranbrook doesn't have a casino.

Will I find an indoor pool at Heritage Inn Hotel & Convention Centre Cranbrook?

Yes, this hotel has an indoor pool along with a hot tub. Guests have pool access between 7 AM and 10 PM.

Is Heritage Inn Hotel & Convention Centre Cranbrook a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, an indoor pool, and a bar/lounge.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a hot tub?

No, this hotel doesn't have a spa tub.

Does Heritage Inn Hotel & Convention Centre Cranbrook feature a restaurant that includes a breakfast menu?

Yes, Heritage Inn Hotel & Convention Centre Cranbrook serves buffet breakfast for a surcharge each morning at Skylight Cafe.

Will Heritage Inn Hotel & Convention Centre Cranbrook allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Heritage Inn Hotel & Convention Centre Cranbrook for a fee of CAD 20 per pet, per night.

Does Heritage Inn Hotel & Convention Centre Cranbrook have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Heritage Inn Hotel & Convention Centre Cranbrook?

The closest major airport to Heritage Inn Hotel & Convention Centre Cranbrook is Cranbrook, BC (YXC-Canadian Rockies Intl.), which is 8.5 mi away (18 minutes by car).

Are there rooms with balconies at Heritage Inn Hotel & Convention Centre Cranbrook?

No, there aren't any guestrooms with balconies at Heritage Inn Hotel & Convention Centre Cranbrook.

Does Heritage Inn Hotel & Convention Centre Cranbrook have a wedding venue on site?

There are wedding services available at Heritage Inn Hotel & Convention Centre Cranbrook if that's in your vacation plans.

Heritage Inn Hotel & Convention Centre Cranbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 330 out of 1004 reviews
Rating 8 - Good. 357 out of 1004 reviews
Rating 6 - Okay. 184 out of 1004 reviews
Rating 4 - Poor. 82 out of 1004 reviews
Rating 2 - Terrible. 51 out of 1004 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Darren

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were terrible. Bathroom shower had screws holding the tub liner in. Chalking was full of mold. 2/10. Stay here only as last resort.
Stayed 1 night in Feb 2026

8/10 Good

Justin

Stayed 3 nights in Feb 2026

4/10 Poor

Josh

Business traveler
Disliked: Cleanliness, staff & service, amenities
The hotel is old and needs a renovation. The bathroom was old and warn. The hot water was scolding hot. The allowed people to party and be loud past 2pm. I left my ipad behind after checking out and driving away. I tried calling the hotel for 15mins and not one person would answer. I had to drive back and get it and when I arrived the young Indian lady was sitting on her phone scrolling instead of answering the hotel phone . during
Stayed 4 nights in Feb 2026

8/10 Good

Justin

Stayed 2 nights in Feb 2026

2/10 Terrible

sage

Cold hot tub.
Stayed 1 night in Feb 2026

10/10 Excellent

chayanna

Stayed 1 night in Feb 2026

10/10 Excellent

Leroy

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2026

10/10 Excellent

Cole

Stayed 2 nights in Jan 2026

6/10 Okay

Derek

Traveled with family and small children
Disliked: Amenities
Staff was ok, rooms are old and very dated and beat up.but the beds were clean!
Stayed 2 nights in Jan 2026

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great service all round .wonderful breakfast and lounge meals,cant say much more just super.
Stayed 3 nights in Jan 2026

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms was great
Stayed 1 night in Jan 2026

8/10 Good

BRAD J

Stayed 1 night in Jan 2026

10/10 Excellent

Mandy

Stayed 1 night in Jan 2026

6/10 Okay

Terry

Stayed 1 night in Jan 2026

6/10 Okay

Courtney

Traveled with family
Liked: Staff & service
Disliked: Amenities
When we first checked in, the woman was so sweet and kind! There is no elevator, and there is stairs everywhere. We were on the main floor and to get to our room there were a few stairs down, so we couldn't use the rolly cart to haul things to our rooms, and we had a lot of stuff. The entire establishment could use a major update. The smell of stale, old cigarette smoke still lingers. The shower in our room was very difficult to get to a good temperature, and to shut off. My kids struggled with it. In the pool area, there was tiles falling off and the hot tub was only barely warm. The listing states breakfast is included but they give you vouchers to go to the restaurant and it covers up to $16. On the adult menu, nothing was under $16, so either be prepared to not have a beverage or bring money. The food we had was very good! The waitress was also wonderful and patient. The hotel is extremely loud! There was loud music playing in the hallways. The train passed by what seemed like every 15 minutes, and it was unbelievably loud. None of us slept very well. Overall, their friendly staff is definitely their best asset. But I would not stay there again.
Stayed 1 night in Jan 2026

8/10 Good

Genevieve

Stayed 2 nights in Jan 2026

2/10 Terrible

chris

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk was rude, the free breakfast was a bag breakfast with a soggy/slimly plain egg burrito thing with a bruised old apple a granola bar, yogurt and a juice box. The restaurant was closed and we were not told when we checked in. The stairs going down the “main” floor smelled like a sewer. There was a smoke alarm that was chirping all day all night for 2 days and we could hear in our room. The “hot” tub wasn’t hot. The place looked dirty as we walked in. Definitely would never stay here again! I would rather sleep in a car than this place.
Stayed 2 nights in Dec 2025

8/10 Good

Heidi

Stayed 2 nights in Jan 2026

8/10 Good

Tyler

Stayed 1 night in Jan 2026

10/10 Excellent

John

Everything fine.
Stayed 1 night in Jan 2026

4/10 Poor

Alex

Traveled with group, Traveled with pets
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very old hotel with old carpet around. Smell is not good.
Stayed 1 night in Jan 2026

8/10 Good

Kaye

Stayed 1 night in Jan 2026

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2025

6/10 Okay

Matthew

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Room was clean but very basic which is in line with the price. Hot tub was broken and only lukewarm. The water was green in the hot tub. To be fair the ad only mentions a whirlpool and doesn't say the water would be hot. Still a little disappointing.
Stayed 2 nights in Jan 2026

6/10 Okay

Jean François

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
Carpet smells bad. They tried to switch me to other bedrooms but all of them were smelling bad. Good breakfast. Dirty swimming pool
Stayed 1 night in Jan 2026