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Recent guest reviews

The hotel is using pandemic as an excuse to cut essential service to guests. No cleaning service provided. Had to empty my own trash and handle their laundry responsibilities. Went to ask for fresh towel from desk, got argument and policy quotes. I go on vacation to vacation, not do the hotels work. Bad policy!

The breakfast was a disaster with very slim choices. They had no fruit, burnt eggs, and no doughnuts or muffins. The hotel appeared to be understaffed.

The room was large and comfortable. What I did not like was that I was supposed to be able to pay at the hotel (as stated on the confirmation), however the hotel charged my card before I got there - I was not planning on using that card for the hotel. I called the hotel directly and they said it was their policy. I called Orbitz, who then called the hotel and got the same answer. The hotel didn't offer to refund and recharge with another card or anything, just kept saying it was policy. That is not what the confirmation said online. Not a big fan of false advertisement and will not be using this hotel chain again. The hotel was nice in itself, but not a fan of choosing to pay at the hotel, and then the hotel deciding they would remove the funds before I even checked in. Bad business to do things this way.

I travel for business stay here once a month, they are great at Customer service. Always willing to go the extra to make my stay comfortable. Great staff. They work hard at keeping the place looking good and in good repair.

We drove in to spend day at beach and I really really appreciated the fact that I didn’t have to rush to check in so we could enjoy the time at park. Only one suggestion is to provide guests with tickets or wrist band for breakfast instead of the current set up. I will definitely be back to stay here though!

I like that it was so clean! When we were at the beach they came and made our beds and made it nice. The beds were comfortable also. Didnt like that there was no room service but totally understandable with this Covid going on

This was a nice, clean and very friendly Holiday Inn. All the staff was friendly and very helpful..

Staff was very friendly and helpful. I really liked having a 12:00 check out without asking for it. The rooms were very clean and updated.

I needed a room over the 4th of July weekend to attend and help produce a beach-side wedding in Aransas Pass. It was a super hot weekend, Rockport was hosting their annual Art Festival, the crowds were enormous, and the wait for the ferry to Aransas Pass was 1+30 hr each way. But the hotel was the perfect getaway -- clean, superb amenities, good breakfast, location avoided the ferry -- I was very pleased. And when I didn't have the right tool for the task, the hotel maintenance man even helped me assemble a decorative wagon for the wedding,

All the staff were really nice and accomodating. Helped us find fun things to do in the area. The room was big enough for the 3 of us. and right across from the water we were 5 min away from everything local and 30 min away from the special trip activities. Thank you holiday inn.

Easy check-in and they let me check in a few hours early! Room was as described and very clean. The free hot breakfast was also great! I wouldn't mind staying here again!

Great staff service and had a great time. Hotel did not have Bay Views and parking was sometimes taken up by a truck towing a boat but it was close to everything and well worth the stay.

We stayed at this hotel in its old incarnation. The new hotel is lovely- all shiny and new. Love the location right across from the beach / park. Only complaint is the parking - we had 2 boats and they hogged up a total of 16 spaces. Would definitely stay here again.

We stayed 3 nights - overall a nice (new) and clean place. Nice breakfast. 2 negative comments: 1. The hotel staff liked to stand out front and smoke and as a result, the guests had to walk through the smoke when coming and going, 2. You will hear every "thump" and "bump" from the guests staying on the floor above you.

Staff was polite. Rooms were clean. Nice breakfast. Pool water was cloudy but thats what happens when children are in it all day. My husband cleans pools for a living so we know what causes that. We chose not to swim in the pool. Other than that, it was a nice experience

We were in Rockport for the Babes on the Bay fishing tournament. The hotel was clean, professional staff, and the cleaning staff was wonderful. We checked out late on Sunday and I had left my sunglasses behind - when I came back to the hotel to get them, one of the cleaning staff was at the front desk and knew all about them and quickly retreived them for me. We were treated like royalty!

Lady Claire Street Rockport TX

Hotel highlights

  • Walking distance to Rockport Beach Park
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Holiday Inn Express Hotel & Suites Rockport, an IHG Hotel places you within a 10-minute stroll of Bay Education Center and Rockport Center for the Arts. This 69-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi.


Dining

Free on-the-go breakfast is served each morning from 7:30 AM to 10:30 AM.


Rooms

All 69 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free newspapers, free local calls, and ironing boards are other standard amenities.


Property features

At Holiday Inn Express Hotel & Suites Rockport, an IHG Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include coffee/tea in a common area, a meeting room, and express check-out.

Room options

Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Suite, 2 Queen Beds, Accessible (Communication, Accessible Tub)

2 Queen Beds | Sleeps 6

Guest reviews for Holiday Inn Express Hotel & Suites Rockport, an IHG Hotel

Everyone (2) Couples (6) Family (8)
3
Everyone

The hotel is using pandemic as an excuse to cut essential service to guests. No cleaning service provided. Had to empty my own trash and handle their laundry responsibilities. Went to ask for fresh towel from desk, got argument and policy quotes. I go on vacation to vacation, not do the hotels work. Bad policy!

By on Mar 30, 2022

Review comment responded on Mar 31, 2022

Thank you for taking the time to review our hotel, we greatly appreciate the feedback. I apologize your stay was not up to standards however, with guidelines in place for the safety and security of our guests we do not provide service daily but is available upon request of the guest.

2
Family

The breakfast was a disaster with very slim choices. They had no fruit, burnt eggs, and no doughnuts or muffins. The hotel appeared to be understaffed.

By on Mar 28, 2022

Review comment responded on Mar 30, 2022

Thank you for taking the time to review our hotel , we greatly appreciate your feedback! As we, just as every business in the nation are, experience limited staffing due to the Covid-19 Pandemic we strive to make our guests stay comfortable and enjoyable. Thank you again for taking the time to review our hotel.

3
Family

The room was large and comfortable. What I did not like was that I was supposed to be able to pay at the hotel (as stated on the confirmation), however the hotel charged my card before I got there - I was not planning on using that card for the hotel. I called the hotel directly and they said it was their policy. I called Orbitz, who then called the hotel and got the same answer. The hotel didn't offer to refund and recharge with another card or anything, just kept saying it was policy. That is not what the confirmation said online. Not a big fan of false advertisement and will not be using this hotel chain again. The hotel was nice in itself, but not a fan of choosing to pay at the hotel, and then the hotel deciding they would remove the funds before I even checked in. Bad business to do things this way.

By , from Georgetown on Mar 7, 2022

Review comment responded on Mar 8, 2022

Thank you for taking the time to review our hotel, we greatly appreciate your feedback. However I do apologize for the miscommunication there seems to be, as explained to Orbitz and guest as well.. per hotel policy (which is a standard for all hotels) on day of arrival we Authorize payment for all reservations as we must have a guarantee of payment to hold a room for guest otherwise that is when cancellation policy comes into effect as we cannot guarantee a reservation without a valid method of payment which is why when booking, we strongly encourage guests to use the correct card they would like for payment. However, at the time of check in you are more then welcome to change the method of payment but the other payment that was authorized only and not charged does take a few business days for it to be released depending on your banks authorization policy standards themselves. I hope this clears up any questions or miscommunication there was between the hotel and cardholder. Thank you for staying with us here at Holiday Inn Express!

5
Business Business

I travel for business stay here once a month, they are great at Customer service. Always willing to go the extra to make my stay comfortable. Great staff. They work hard at keeping the place looking good and in good repair.

By on Oct 5, 2021

Review comment responded on Oct 5, 2021

Dear Aaron, We appreciate your feedback and it makes us so happy to hear how you enjoyed the stay.

5
Friends

We drove in to spend day at beach and I really really appreciated the fact that I didn’t have to rush to check in so we could enjoy the time at park. Only one suggestion is to provide guests with tickets or wrist band for breakfast instead of the current set up. I will definitely be back to stay here though!

By on Sep 6, 2021

Review comment responded on Sep 9, 2021

Thank you so much for the valuable feedback.

5
Family

I like that it was so clean! When we were at the beach they came and made our beds and made it nice. The beds were comfortable also. Didnt like that there was no room service but totally understandable with this Covid going on

By on May 14, 2020

Review comment responded on Jun 3, 2020

Thank you! see you again soon!

5
Everyone

By on Jul 6, 2019

Review comment responded on Jul 11, 2019

Dear Valued Guest, We are extremely happy to hear that your stay with was excellent. Hope to see you back soon. Thank you

5
Family Family

This was a nice, clean and very friendly Holiday Inn. All the staff was friendly and very helpful..

By on Jun 25, 2019

Review comment responded on Jun 26, 2019

Dear Valued Guest, So pleased to hear you a great stay with us. Hope to see you back soon. Thank you

2

great place to stay

Couples

Staff was very friendly and helpful. I really liked having a 12:00 check out without asking for it. The rooms were very clean and updated.

By on Dec 31, 2013

5

mid-summer wedding

Couples

I needed a room over the 4th of July weekend to attend and help produce a beach-side wedding in Aransas Pass. It was a super hot weekend, Rockport was hosting their annual Art Festival, the crowds were enormous, and the wait for the ferry to Aransas Pass was 1+30 hr each way. But the hotel was the perfect getaway -- clean, superb amenities, good breakfast, location avoided the ferry -- I was very pleased. And when I didn't have the right tool for the task, the hotel maintenance man even helped me assemble a decorative wagon for the wedding,

By on Aug 6, 2013

Holiday Inn Express Hotel & Suites Rockport, an IHG Hotel

925 Lady Claire Street, Rockport, TX 78382
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