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TownePlace Suites by Marriott Columbus

2.5 out of 5.0

Recent guest reviews

Visited with our pets while fleeing Hurricane Irma. Very accommodating staff. Room was beautiful, clean and well appointed. Ample sized fridge and kitchen area in general. Ice machine in lobby is a nice plus. Able to order food from many local restaurants. Even under these stressful circumstances we enjoyed our stay.

We stayed at the Towneplace Suites and it was a joy to stay here. We were greeted by the amazing guest services manager, Kiki, when we entered the hotel. We were early to check in (12pm) and she said she would have our room cleaned right away, so we could get in our room as early as possible. We had a two bedroom suite and she asked us what floor we would like to be on. We said first and Kiki made it happen. They gave me a call telling us that our room would be ready. We just went by the front desk and got the room key and went into our room. The room was clean, nice, spacious, and well designed.The room was only the icing on the cake. The breakfast attendant, Sabrina, was especially kind and asked everybody how there day was going. The breakfast was a nice and fully stocked breakfast every morning. The housekeeping was another nice touch. We did not want our room cleaned during our stay, so the housekeepers asked us what we would need everyday. We just said towels, wash cloths, toilet paper, etc. and they had it outside our door in a bag everyday. Raychelle(sorry if I spelled it wrong), was the one who made this happen. Anything we needed for our stay, Raychelle would give to us. The laundry room was conveniently placed on the 1st floor and we did laundry there just about every other night. One night while we doing laundry, the dryer took our money and did not turn on. We went to the front desk, and told Elosha what had happened. She apologized and said she could restart is for us and she did. Elosha was also very kind and nice throughout our whole stay. James was also very, very kind and helpful. He would wipe down every room door every night and vacuum the hallways once a few days. He would additionally mop the lobby every other night and made the hotel in top shape. He not only did all of this, but he helped us start the grill and put some charcoal in the grill for us. On top of all the amazing staff, the General manager, LaTrina Wright, was the best. She always asked us how our days was going and knew us by name. She was also a very kind person just to talk too. We were working out and the TVs in the gym did not work. We did not want to say anything, as we did not want to complain. LaTrina comes in the laundry room the next day and asked us if the TVs in the gym had been working. We said no and her response was "We can't fix anything if nobody tells us." She had it fixed the next day. This is amazing customer service and this how hotels should be run. LaTrina was just the best manager I think I have seen out of any hotel I have stayed at. In conclusion, this has been the best hotel I have stayed at in a while and I recommend any one coming to Columbus stay here.

This stay was a nightmare. We come down very frequently for graduations and events for my brothers' who are in the army. We always stay either here or at the Marriott next door. We will NEVER make that mistake again. Our room, 306, was infested with bed bugs. The mattress was covered in rust colored pinhead sized stains and was very old and stained in general. The room was smelly. Our toilet had to be repaired twice while we were there. The linen closet had clouds of marijuana drifting out under the door. When we got on the elevator after one of the housekeepers the marijuana smoke was so strong we began coughing. Breakfast was a disaster and the breakers were tripped causing only half of the breakfast area/food to be able to be used. The hotel itself and corporate Marriott have refused to respond or handle the situation. The manager simply emailed and said this is impossible because all their mattresses have bug proof zip covers. Ours did not, it only had a fabric fitted cover that did not fully incase the mattress. This is a nightmare and I will never stay at a Marriott again. If I could give 0 stars I would!

Our family is in the process of a PCS move to the area. This place has been AMAZING!!! We have been here in one of their Two Bedroom suites for awhile while waiting for our house on Post is ready. The experience has been Great!! Especially Elosha.... She has been sooo sweet, and very attentive to our familiy's needs! Definitely recommend this hotel!!

Me and my family were coming down for my sister's graduation and little did I know, EVERYBODY just happen to be coming down from May 26 to May 29 so we didn't have anywhere to stay. I called this place and they happened to just have a room open. We stayed there for 3-4 days and received nothing but good service. I enjoyed their little kitchen set up and room in general. The pool was very relaxing and the breakfast had me coming back for more (and the lady who served it was very kind and did her job.) I definitely know where I'm staying next time I'm in town. *Also sorry I'm like a month late haha.

My mother and I stayed here while we attended the Miss Georgia pageant this past weekend. the hotel was clean and in a safe area of town (a consideration in Columbus). The staff were extremely helpful! I have three critiques though- The hotel should make small updates like out door latch and two of our door knobs were broken. Also, we went down for breakfast at 945 and the selection was slim- no coffee, no more biscuits and gravy, only cereal and yogurt. I realize it was late, but the hotel should make an effort to keep all items available until 10. We ended up having to pay for breakfast elsewhere.The only other thing is really a bone to pick with most extended stay hotels- the smoking section is always right at the front door and walking through a constant cloud of smoke to enter my hotel is not something I want to do. I've run into this issue before at other properties....

Awesome experience with this hotel. Accommodated our group last minute after we had a bad experience with another hotel in town. Mark went out of his way to take care of all us with a great attitude! Clean rooms and great customer service. Highly recommend this hotel.

I stayed only stayed one night but I am glad I chose to stay here. It was quiet and clean and the staff was welcoming and friendly. A staff member named Elosha B. Was at the desk upon my check out she was very friendly and helpful. I stuck around because of the weather in the lobby after I checked out and they were happy to let me stick around till it cleared up. Everyone here is kind and I will most definitely stay here again when I come back to visit.

Hello GM and Team, There are some concerns at this Marriott property that need to be addressed. I stay at Marriott's all over the country and this one does not do it for me. When I was leaving a very nice young lady MonicaTorbert was nice. I have never stayed at a hotel and the front desk clerk did not answer the phone. I understand being busy answering and saying do you mind be placed on a brief hold but to not even answer. This happened on 2 separate occasions. When I took a shower the water was in the shower would not drain out so I attempted to notify the front desk no answer after 8 or 9 rings so I called back in 10 minutes and finally after 5 or so rings someone answer Tge phone. I asked if main entrance could fix our stopped up bath tub. The response was maintenance does not come in until later today. I said this was fine since we were leaving for the day. Upon arriving back to my room when it was time to take our baths there was no towels. I calked the front desk and she eventually answered. She (never) git the name walked some up fir us. The pluming at this hotel needs working on. The toilets flushed slow. Breakfast was a JOKE and the bananas should have been thrown out over ripe! The waffle machine need to be replaced- I had my waffle in it and it just cut off and was not done. I asked the lady who was the attendant and she said it was okay but knew all along it wasn't working properly. I could go on but this is enough. Latrina (GM) you have a situation at you facility and I will be calling you as well as cooperate. Thank you fir listening. SM guest 214

The rooms were clean and it was great the have the frig. A 15-20 drive to Fort Drum. 5-10 min drive to restaurants. The hotel staff was wonderful, very friendly and helpful with dinning recommendations.

Room options

Studio

King 1 | Sleeps 3

Suite, 2 Bedrooms

King 1 | Sleeps 5

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 105 reviews