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Recent guest reviews

The hotel is close to Lake Erie and to shopping and dining. This was our 3rd stay at an ESA, but the first at this location. They have all been good experiences. The staff is friendly and helpful. We were able to request a 1st floor corner room, and got it. Had a great time!

If you’re not out of your room exactly at 11AM, check out time. At 11:08AM, they will come banging on your door saying “CHECK OUT IS AT 11!” Not great costumer service.

Full kitchen - lots of space. Nice separation of beds for two people

When I arrived to my room, I immediately noticed the chair. It was covered in hair and had white stuff on it as if someone spilled half a cup of yogurt and did not bother to wipe it down. Then I went into the bathroom and the tub was not washed. There was still a dirty ring around the tub from the previous person that took a bath and it was full of hair. I called the front desk and informed them. They sent someone to clean the tub but nothing was done with the chair. The bed was comfortable.

Great place for the price. clean and Friendly. No real breakfast but Bob Evans is 2 blocks away.

Very easy to find. No big problems. Staff was friendly and room was clean.

Good Value, Great Location, Easy Access to I90 and Clean and comfortable

Nice hotel,good value but other than the checking I never saw staff at the front desk. I waited at checkout for fifteen minutes and no one ever showed up. I had prepaid so it didn't make too much difference

everything was great!! It is in a nice quite & SAFE location. The room was more then I expected :) The pillows were a little flat but other then that I felt like I was right at home!! Definitly would recommened :)

We had never stayed at an ExtendedStay "Deluxe" before and could not have been more disappointed. Although the location was convenient, the room was shabby. The furnishings were below that typical of Motel 6 and the bed should have been replaced long ago -- it visibly sagged. The ventilation system was noisy, old and barely worked. We got the strong sense that management had decided not to put a penny into upkeep. Stay away -- there are lots of reputable hotel chains in the same area.

Clemens Rd Westlake OH

Hotel highlights

  • Close to Crocker Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Located within a mile (2 km) of Crocker Park, Extended Stay America - Cleveland - Westlake is within 3 miles (5 km) of Lake Erie. This 73-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center.


Rooms

The 73 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

At Extended Stay America - Cleveland - Westlake, guests have access to a fitness center, free WiFi in public areas, and coffee in a common area. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities, barbecue grills, and a picnic area.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Studio, Multiple Beds, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Extended Stay America - Cleveland - Westlake

Everyone (3) Couples (2) Business (2) Other (3)
5
Partner Couples

The hotel is close to Lake Erie and to shopping and dining. This was our 3rd stay at an ESA, but the first at this location. They have all been good experiences. The staff is friendly and helpful. We were able to request a 1st floor corner room, and got it. Had a great time!

By , from NE Ohio on Aug 20, 2020

Review comment responded on Aug 20, 2020

Janet, it was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know our location close to various eateries and shopping stores was convenient for your plans and that you were impressed with the service you received from our team. Thank you for being our guest, and we look forward to your return visit. Sincerely, Hotel Management

2
Friends

If you’re not out of your room exactly at 11AM, check out time. At 11:08AM, they will come banging on your door saying “CHECK OUT IS AT 11!” Not great costumer service.

By on Nov 16, 2019

Review comment responded on Nov 17, 2019

Thank you for choosing to stay at our hotel. Please accept our apology for the issues you described regarding our service. Customer satisfaction is our team's top priority, and we obviously failed to deliver during your stay. We will share your feedback with our team and discuss ways to improve our service to our guests. Again, we are so sorry for the problems you encountered. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management

5
Everyone

Full kitchen - lots of space. Nice separation of beds for two people

By on Jul 30, 2019

Review comment responded on Jul 31, 2019

Thank you for your recent stay at Extended Stay America. We are happy to read you enjoyed your comfortable suite and fully equipped kitchen. We appreciate your feedback, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management

3

adequate. clean. affordable.

Everyone

By on Nov 4, 2016

2

nice staff, dirty hotel

Everyone

When I arrived to my room, I immediately noticed the chair. It was covered in hair and had white stuff on it as if someone spilled half a cup of yogurt and did not bother to wipe it down. Then I went into the bathroom and the tub was not washed. There was still a dirty ring around the tub from the previous person that took a bath and it was full of hair. I called the front desk and informed them. They sent someone to clean the tub but nothing was done with the chair. The bed was comfortable.

By on Aug 4, 2016

4

great hotel, close to cleveland for the republican

Business

Great place for the price. clean and Friendly. No real breakfast but Bob Evans is 2 blocks away.

By , from Tampa on Jul 23, 2016

4

great location

Business

Very easy to find. No big problems. Staff was friendly and room was clean.

By on May 22, 2015

4

family visit

Other

Good Value, Great Location, Easy Access to I90 and Clean and comfortable

By on Sep 29, 2014

4

where's the gsr

Other

Nice hotel,good value but other than the checking I never saw staff at the front desk. I waited at checkout for fifteen minutes and no one ever showed up. I had prepaid so it didn't make too much difference

By on Mar 17, 2014

5

awsome!!!

Other

everything was great!! It is in a nice quite & SAFE location. The room was more then I expected :) The pillows were a little flat but other then that I felt like I was right at home!! Definitly would recommened :)

By on Aug 30, 2013

Extended Stay America - Cleveland - Westlake

30360 Clemens Rd, Westlake, OH 44145
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