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Recent guest reviews

I had no issues with the staff; they were quite friendly. The hotel seemed dark inside and the decor is in need of a serious upgrade. Although the rooms are non-smoking, mine smelled like stale cigarette smoke. It was as if when they decided to make the room non-smoking, they didn't do any special cleaning to it to get rid of the smell.

The lady that did check in was a joy! complete and did a great job!

Clean and friendly staff. Great location next to many things to do.

Spacious rooms were nice. Everything was kept well and was quiet.

Nice area to airport and rental car. Checking was an easy process. Staff was very friendly.

It was just with my children and I wanted. A clean and safe Hotel to stay at while we spent all the days enjoying summer activities in the area.

We were OK with no maid service as far as clean sheets for the 5 night stay, but was surprised, if we wanted clean towels, wash cloths etc that we would have to take our dirty ones to the front lobby to exchange for clean ones?? Jut never came across this policy before. Other then that is was a pleasant enough stay, really enjoyed the muffins that were put out each morning.

Was a good experience the staff very good, only thing I did not like that the hallway smells to cigarette

Some of the employees appeared very nice but one employee was so rude that we will never go back. The beds were uncomfortable.

The hotel is nice and clean. It used to be a great value but the prices have increased 30% in the last year making it just average. I suppose they need to recover the costs of updatting. Also there are two of these hotels wiyh the same name on the same street within a mile and it has been impossible to figure out which one you are booking...even when you call the people who answer are remote and dont know...frustrating!

This hotel was about what I expected. Location was convenient The staff was helpful resolving problems

I was visiting my husband in Ohio. The hotel was nice. I have stayed in many different hotels over the years and this one was average.

We arrived to the hotel in the middle of a brown out. The staff was very friendly and checked each room to find us one with atleast partial power. We got to our room and surprisingly the heat and the tv were still working. The girl at the front desk was such a sweatheart and was very appologetic. We witnessed her get screamed at by another customer because the power was out and she was very respectful when she tried to explain to the man that it was the entire street and there was nothing they could do. Overall, we enjoyed our stay and will be back again in the future.

I chose this facility online solely because it had a fitness room. When I arrived about 8:00pm, Saturday night, I was informed that the fitness room was at a gym about a mile or 2 away and was not open after 6pm on Saturdays or before 9am on Sunday. (The gym was great.) I delayed my departure on Sunday so I could take a trip to the gym. When I returned from the gym at 10:30 am Sunday to take a shower and pack up, I was (temporarily) locked out of my room because it was close to 11am checkout. The kitchenette facilities were great and the room clean and comfortable. The elevators needed cleaning. A second coffee brewpack would have cost an additional $1. No shampoo supplied with room. You have to ask.

We were in town to attend a Christian retreat for 3 days. We have stayed in the area before and with this hotel when booked through a different site. But for some reason this time we were assigned a "non" smokers room but it was evident that there had been smokers in it recently and the smell just intensified over the weekend. The exhaust fan in the bathroom is not strong enough to clear shower steam. You are given a single complimentary packet of coffee for the three cup pot for the entire weekend. Vending machine had more but were $1.00 each. I'm not sure if this their way of getting back at the traveler for wanting to get a deal on the room or what, but it was definatly not as good as the room we booked just a month prior with the same hotel. How to make it better: If a non-smokers room is requested it should be a truely non-smoker room. A complementary coffee packet for each adult guest minimum or at the least one for each day of the booking would also help.

Country Club Blvd North Olmsted OH

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center
  • Laundry facilities

Within a short walk of Westfield Great Northern Mall, Extended Stay America - Cleveland - Airport - North Olmsted is within 2 miles (3 km) of Rocky River Reservation. This 127-room hotel has free in-room WiFi, free self parking, and a fitness center.


Rooms

The 127 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep and bathrooms offer free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.


Property features

At Extended Stay America - Cleveland - Airport - North Olmsted, guests have access to a fitness center, free WiFi in public areas, and a meeting room. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.

Room options

Suite, 1 Bedroom, Non Smoking

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America - Cleveland - Airport - North Olmsted

Everyone (9) Couples (5) Business (3) Family (10) Other (3) Friends (1)
3
Everyone

By on Feb 8, 2021

3
Family Family

I had no issues with the staff; they were quite friendly. The hotel seemed dark inside and the decor is in need of a serious upgrade. Although the rooms are non-smoking, mine smelled like stale cigarette smoke. It was as if when they decided to make the room non-smoking, they didn't do any special cleaning to it to get rid of the smell.

By , from Flint, MI on Jul 20, 2020

Review comment responded on Jul 21, 2020

Lisa, thank you for your review of our hotel. We regret to read that our facility fell short of your expectations and are sorry for the smoke odor you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary actions. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

5
Family

The lady that did check in was a joy! complete and did a great job!

By , from Morristown, NJ on Jul 12, 2020

Review comment responded on Jul 13, 2020

Susan, thank you for reviewing your stay at Extended Stay America. It was a pleasure to read you were highly impressed with the service provided by one of our courteous associates at the front desk and that you had an excellent stay. Your compliments will be shared with her. On behalf of everyone, we would like to invite you to our property on your next trip. Sincerely, Hotel Management

1
Everyone

By on Mar 25, 2020

Review comment responded on Apr 1, 2020

Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

5
Family

Clean and friendly staff. Great location next to many things to do.

By on Jan 13, 2020

Review comment responded on Jan 13, 2020

Thank you for being our guest at Extended Stay America. We are happy to have surpassed your expectations with our cleanliness, excellent location, and outstanding service. Thank you again for including us in your travel plans. It will be our pleasure to welcome you back anytime you visit our area. Sincerely, Hotel Management

5
Partner Couples Family

Spacious rooms were nice. Everything was kept well and was quiet.

By on Nov 5, 2019

Review comment responded on Nov 6, 2019

Thank you for sharing highlights of your stay at Extended Stay America. A comfortable and spacious room always makes for a great impression, and we are delighted to know you enjoyed the comfort of your room too. We are glad you had a relaxing stay and hope you’ll come back for another restful visit. Sincerely, Hotel Management

4
Everyone

By on Sep 24, 2019

5
Everyone

By on Aug 11, 2019

5
Everyone

Nice area to airport and rental car. Checking was an easy process. Staff was very friendly.

By on Jan 6, 2019

Review comment responded on Jan 7, 2019

Thank you for taking the time to post a wonderful review of Extended Stay America. We are glad to know you were impressed with our associates and that you enjoyed our ideal location with easy access to the airport and had a great time with us. Thank you again for being our guest. We look forward to your next visit! Sincerely, Hotel Management

5
Everyone

By on Sep 18, 2018

Review comment responded on Sep 19, 2018

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management

Extended Stay America - Cleveland - Airport - North Olmsted

24851 Country Club Blvd, North Olmsted, OH 44070
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