The reason you stay at an Extended Stay America is for the kitchen, but it does you no good if they have no plates, utensils or cookware in your room. They straight out told me to go buy some, as they were not going to have enough for everyone. The staff is rude and unaccommodating, not sure if that is due to the mismanagement of the property but, they need to fix that fast. The property is aging and not kept up. Will never stay at an Extended Stay America in Cleveland again, I have tried them twice and they have done nothing but disppoint.