Did not stay and I canceled my reservation and paid for insurance and you still charged me
We encountered a number of problems throughout our stay. Our room was located near an elevator, and the hallways were noisy at night due to guests coming off and on the elevator. I had to ask the front desk worker to turn off the music piped in on the speakers in the hallway. The front desk worker did not wear a mask, and neither did many of the guests. We had a smooth drop-off at the Cincinnati airport with the hotel shuttle service. However, when we arrived back, hotel staff said they would not pick us up from the airport with the shuttle. They said we lacked a "white paper" and that we should have paid for parking. Nothing was said to us about this in advance. I ended up taking a taxi to the hotel to get my car back.
The place needs updating if it’s going to continue to be a Hampton Inn. It wasn’t as nice as Hamptons I have stayed in in the past as far as appearances go
My family had a wonderful stay but one of the staff was not wearing masks while attending customers and was not asking a customer who was present in the lobby to wear mask either.
Property was nicely remodeled and the rooms were spacious.
Very nice place to stay. Quiet and very friendly staff. Clean and pretty close to everything.
We were told that we could not park our car on the premises because we didnt buy our room directly from the Hampton Chain We then had 2 Orbitz representatives trui g to talk to the hotel Nd he waa as rruxe to them as he was to us
Clean, lovely hotel super close to the airport! This Hampton Inn is much cuter than the photo conveys. Bedroom furniture was modern and nice.
The hotel was very close to the airport and the rental car facilities. The cleanliness and comfort were up to high Hilton/Hampton Inn standards. I read people raving about the breakfast...it was even better than I usually enjoy. It was the friendliness of the staff...especially Mark that made this hotel special. Thanks Mark! I plan to use this hotel again for my next trip to Cincinnati.
Overall we enjoyed ourselves and I definitely would recommend them. I'd say it's a good place to come if traveling for business or with familyarea i visited including front desk/entrance, pool, business center(and the women's restroom across the hall), elevator, hallways, 2nd floor vending+ice and my room were all very clean which is most important to me. There was remodeling going on during my visit
Exceptional employees, especially Harold, who made breakfast time totally enjoyable.
Loved everything. Employee, breakfast, COMFORTER!!!
I liked the cleanliness and the excellent continental breakfast. The property appeared to be in a remodeling phase.
Hampton Inn Cincinnati Airport - North places you within a 15-minute drive of popular attractions such as Creation Museum and Duke Energy Convention Center. This 83-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 10:00 AM.
All 83 rooms feature microwaves, refrigerators, and coffee makers. 40-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.
At Hampton Inn Cincinnati Airport - North, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking, as well as a free airport shuttle at scheduled times. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Did not stay and I canceled my reservation and paid for insurance and you still charged me
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.
We encountered a number of problems throughout our stay. Our room was located near an elevator, and the hallways were noisy at night due to guests coming off and on the elevator. I had to ask the front desk worker to turn off the music piped in on the speakers in the hallway. The front desk worker did not wear a mask, and neither did many of the guests. We had a smooth drop-off at the Cincinnati airport with the hotel shuttle service. However, when we arrived back, hotel staff said they would not pick us up from the airport with the shuttle. They said we lacked a "white paper" and that we should have paid for parking. Nothing was said to us about this in advance. I ended up taking a taxi to the hotel to get my car back.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,
The place needs updating if it’s going to continue to be a Hampton Inn. It wasn’t as nice as Hamptons I have stayed in in the past as far as appearances go
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. I hope that we will impress you with exemplary service during future visits.
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.
My family had a wonderful stay but one of the staff was not wearing masks while attending customers and was not asking a customer who was present in the lobby to wear mask either.
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
Property was nicely remodeled and the rooms were spacious.
To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.