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Recent guest reviews

Wasn’t worth it, bathroom very old, no slippers or bath robes provided. Orbritz price was more expensive than the room price at Raffaello’s website

Valet service would have been nice. Also it’s frustrating not to be able to talk to someone at the property before arriving. You are routed to a third party service.

We stayed for three nights while our Condo was packed and furniture moved. Each day we saw hotel staff without masks and well over one half of guests with out marks.

Other than the hotel location I didn't like a thing about my stay. The room was super dirty the bed sheets were smelly and dusty. I couldn't sleep because of the smell. We booked two nights but I checked out in the middle of the first night. I asked for a refund for the second night but the stuff was super rude to us and unprofessional. Not only this but you have to pay $50 a night for parking.. horrible experience I definitely don't recommend this at all.

Good location. It closes to many place. It very clean

The room was beautiful, we were excited when we arrived but that all wore out almost immediately. It was very obvious that the carpet had not been vacuumed- there was powder by bed, crumbs in the living area and what looked like dirt by the tv. There was pink stuff dried up on the sink & the bathroom door had dried water marks & hand marks on it. Pretty disappointing since its a “luxury” hotel.

The rooms were old, tired, and cheaply done but the halls and lobby were really nicely done. There was no counter space for makeup, blow dryer, or to put anything down The shelves were ridiculous and cut put leave no practical space. Blankets did not exist, no coffee on the room and their coffee shop didnt open on time. The elevators are so small that at 630 am expect to wait for 3 elevators to go downstairs. The enter hotel was janky but the location is great. However, I will never go back and i am there weekly for work.

It was ok staff seemed a lil busy so we kinda got lost trying to find the parking location

Very quick check in, and the room was amazing with a great view!

The Raffaello Hotel is not a 4-star hotel. Of the three suites we checked out, all three had damaged walls, dirty carpet, and very loud air conditioning units. Certain front desk staff were very unhelpful and dismissive of the condition of the hotel. Based on the condition of the rooms, I would not stay here again.

E Delaware Pl Chicago IL

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center
  • Rooftop terrace

Located in Near North Side, Gale Chicago is next to Broadway Playhouse and John Hancock Center. This 170-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a gym.


Dining

Enjoy a bite to eat at Pelago, the hotel's onsite restaurant. You can get a quick energy boost at the coffee shop/café.


Rooms

The 170 rooms are individually furnished and have an array of amenities, including iPod docks, microwaves, and free local calls. Guests can expect LCD TVs with digital channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include safes, ironing boards, and desks. Housekeeping is available on request.


Property features

Gale Chicago offers a gym, a rooftop terrace, and free WiFi in public areas. You'll find limited parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and dry cleaning/laundry. Other amenities at this boutique hotel include express check-in, an ATM, and a garden.

Room options

Signature King Bed

1 King Bed | Sleeps 2

Grande Suite One Bedroom

1 Queen Bed | Sleeps 3

Signature King Bed ADA

1 King Bed | Sleeps 2

Signature One Bedroom Suite

1 King Bed | Sleeps 3

Guest reviews for Gale Chicago

Everyone (37) Couples (4) Family (3)
4
Everyone

By on Oct 27, 2020

3
Everyone

By on Oct 14, 2020

2
Friends

Wasn’t worth it, bathroom very old, no slippers or bath robes provided. Orbritz price was more expensive than the room price at Raffaello’s website

By , from San Diego on Sep 30, 2020

5
Everyone

Valet service would have been nice. Also it’s frustrating not to be able to talk to someone at the property before arriving. You are routed to a third party service.

By , from Austin Texas on Aug 13, 2020

Review comment responded on Aug 13, 2020

Thank you for the review and feedback. We will have valet parking back soon and are working on revamping our call center

4
Everyone

By on Jul 27, 2020

Review comment responded on Jul 28, 2020

Thank you!

5
Everyone

By on Jul 23, 2020

Review comment responded on Jul 24, 2020

Thank you!

2
Partner Couples

We stayed for three nights while our Condo was packed and furniture moved. Each day we saw hotel staff without masks and well over one half of guests with out marks.

By , from Chicago on Jul 11, 2020

Review comment responded on Jul 13, 2020

Greetings! First I want to thank you for choosing to stay at the Raffaello hotel while you you were moving. Thank you as well for sharing this review as it helps us to understand what we can do better. I am surprised to read you feedback though. We have very strict measures in place to ensure the safety of our guests and our staff. It is mandatory for all staff and guests to wear a mask in the hotel. We hand out masks to guests that are not wearing one. We check the temperature of all team members before their shift. and we have CDC approved cleaning process for disinfecting the rooms and public areas. I would love the opportunity to speak with you further about your observations and I invite you to forward your contact information along with a convenient time to reach you to ann.olsson@staydomio.com. I hope I will get the pleasure to one day welcoming you back to our hotel and speaking with you very soon. Ann Olsson, General Manager

1
Friends Business Business

Other than the hotel location I didn't like a thing about my stay. The room was super dirty the bed sheets were smelly and dusty. I couldn't sleep because of the smell. We booked two nights but I checked out in the middle of the first night. I asked for a refund for the second night but the stuff was super rude to us and unprofessional. Not only this but you have to pay $50 a night for parking.. horrible experience I definitely don't recommend this at all.

By on Mar 25, 2020

4
Everyone

By on Jan 3, 2020

5
Everyone

By on Dec 8, 2019

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