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Recent guest reviews

I was unable to check in as the hotel was overbooked. The concept of reservations isn't that difficult, hard to believe Orbitz can't get it right.

I went to check and was not even greeted. I got the impression that the people who stay here actually live here. I was only here for the weekend. It is defiantly not a bad spot to stay if you are just passing by it is not expensive. I just would not have high expectations.

Clean....................Smoking rooms available☺☺

Its probably the worst Extended Stay hotel I’ve ever stayed at. The room was actually very clean but the staff was horrible. When i got my room, there weren’t any towels so i called the front desk and they told me to go get them. The tv didn’t work. I stayed for 2 nights and after the first night i stayed there my room key didn’t work anymore so i had to go all the way down to get it reprogrammed. It was just a bad experience overall

Hotel is rooms are clean enough to stay in, but bathrooms are not cleaned good after previous guests.

Bad room. Dont want to go back. Not friendly staff

A little messy but generally a nice place to stay. Good location for the Naperville area

Room was not ready when I arrived at 3:30.No washcloths in room.I had to ask twice to get one,No dishes,utensils,glasses,cups or silverware in the kitchen.Carpet worn and dirty.Don't stay at this place.

Terrible experience. Room was dirty and had to dishes or hair dryer or coffee maker. There was garbage lining the hallways for 5 days. Staff was no where to be found and did nothing but make excuses. Never again.

Arrived to find room change from Queen size studio to a Full size handicap accessible room. All rooms takened, so took the Full size bed...which was not so comfortable for my 6'1 height. Room was clean, except for some carpet stains. Desk staff was short handed. Overall, a good value.

average hotel but nice people working there. smells of smoke

Hotel is average. Certain floors smell of smoke. Disappointing.

This place is decent. Typical really. Walls are thin and it is fairly noisy. I didn't have any problems. If I were to stay long, the thin walls would be an issue though. Steak n Shake right next to it so that nice.

Bond St Naperville IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities
  • 24-hour front desk

Extended Stay America - Chicago - Naperville - West places you within a 10-minute drive of Chicago Premium Outlets and Blackwell Forest Preserve. The 125 rooms at this hotel include kitchens, refrigerators, and microwaves.


Rooms

The 125 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and flat-screen TVs with cable channels. Other standard amenities include coffee makers, phones, and ironing boards. Housekeeping is available on request.


Property features

At Extended Stay America - Chicago - Naperville - West, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Extended Stay America - Chicago - Naperville - West

Everyone (12) Business (6) Couples (12) Family (3) Other (3)
1
Everyone

By on Apr 2, 2020

Review comment responded on Apr 2, 2020

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

5
Everyone

By on Feb 7, 2020

1
Business Business

I was unable to check in as the hotel was overbooked. The concept of reservations isn't that difficult, hard to believe Orbitz can't get it right.

By on Sep 22, 2019

3
Partner Couples Family

I went to check and was not even greeted. I got the impression that the people who stay here actually live here. I was only here for the weekend. It is defiantly not a bad spot to stay if you are just passing by it is not expensive. I just would not have high expectations.

By on Sep 3, 2019

Review comment responded on Sep 3, 2019

Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at our front desk. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management

3
Everyone

By on Aug 29, 2019

1
Everyone

By on Aug 9, 2019

4
Everyone

By on Aug 5, 2019

5
Everyone

Clean....................Smoking rooms available☺☺

By on Aug 1, 2019

2
Partner Couples Family

Its probably the worst Extended Stay hotel I’ve ever stayed at. The room was actually very clean but the staff was horrible. When i got my room, there weren’t any towels so i called the front desk and they told me to go get them. The tv didn’t work. I stayed for 2 nights and after the first night i stayed there my room key didn’t work anymore so i had to go all the way down to get it reprogrammed. It was just a bad experience overall

By on May 25, 2019

Review comment responded on May 25, 2019

Thank you for reviewing your stay. Although you liked your well-kept room, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our the appropriate departments, and we're taking immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

5
Everyone

By on Apr 8, 2019

Review comment responded on Apr 10, 2019

Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Extended Stay America - Chicago - Naperville - West

1575 Bond St, Naperville, IL 60563
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