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Extended Stay America Chicago - Itasca

2.5 out of 5.0

Recent guest reviews

Clean hotel, great location & superb costumer service of the front desk staff. Be warned though that their breakfast is not continental style as the Orbitz described but a “grab-and-go” breakfast.

Check in was quick and easy. The front desk agent was friendly and helpful. The 6am "breakfast", fruit bar, coffee, did not appear at 6am. This front desk person appeared to be somewhat confused. Just wakened?

I had a guest on my floor knock on my door the first night and said open up this is the police. I heard them laugh and they said it again two more times. I said I think you have the wrong room and then called the front desk. The second night I heard someone at my door a few times. The door was rattling like someone was trying to open it. I didn’t sleep that night.

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Consistent service at this property Staff works to best ability to ensure a pleasurable stay

Easy to get in and out of hotel, grab and go breakfast convenient and staff was pleasant.

I have stayed in better Extended stay hotels. This was not upto the mark.

All is well. for the price, a nice place and must say very nice hotel personnel. Thanks

Staff and accommodations exceeded my expectations

I didn't like that they don't clean the room until you check out. How ever you can swap out whats dirty for a clean item.

This is more of a cheep long term studio apartment and not a hotel that is poorly decorated. The hallways are dark and not very inviting. The website said it was 5.5 miles from the airport, but it was about 20 miles, $60 in a taxi from the airport. There is a service to take you back to the airport for $25 that the very nice person at the desk booked for me.

They needed to fumigate the bugs.After being bitten for two nights I juust decided to leave early.

Everything was just mediocre at $91 dollars a night it could have been much much better

I just wish the rooms were a bit up to date and there was a pool

My experience was ok. Hotel staff was rude. Overall the room was clean. Not a convenient location because of road work.

the lady at the front desk was awesome she really helped me. Thanks Valerie...

Perfect stay have no complaints. Room clean and staff nice

I like the location and the room was nice but the service was poor and I didn't feel like they were trying to make my.stay pleasant.

Wonderful Place to stay! Closed to casino! Room was clean. Check out was 11 am. Maid came to my door at 9:45 to clean.

near O'hare but not under an active runway, very quiet.7 miles from airport.Had a kitchen, so we could keep food expenses down.price was right.Secure building and apartment doors.Smoking and nonsmoking units,and pets were allowed.Had laundry machines and snack/soda vending.Location good WALMART nearby and other restaurants if you want to eat out.

1181 N Rohlwing Rd Itasca IL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within 2 miles (3 km) of Ned Brown Forest Preserve, Extended Stay America Chicago - Itasca is within 3 miles (5 km) of Alexian Brothers Medical Center. This 125-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also close to this Itasca hotel are Pirates Cove Childrens Theme Park and Lynfred Winery.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

All 125 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Extended Stay America Chicago - Itasca features free WiFi in public areas, coffee in a common area, and laundry facilities. Free parking is included with your stay. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Chicago - Itasca

Everyone (11) Couples (5) Business (4) Family (3) Other (1)
4

excellent place.

Everyone

Clean hotel, great location & superb costumer service of the front desk staff. Be warned though that their breakfast is not continental style as the Orbitz described but a “grab-and-go” breakfast.

By , from NYC on Jun 18, 2018

Review comment responded on Jun 21, 2018

Jim, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked our well-maintained property and were impressed with the courteous service provided by our staff. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management

3
Everyone

Check in was quick and easy. The front desk agent was friendly and helpful. The 6am "breakfast", fruit bar, coffee, did not appear at 6am. This front desk person appeared to be somewhat confused. Just wakened?

By on Jun 11, 2018

Review comment responded on Jun 12, 2018

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management

2
Everyone

I had a guest on my floor knock on my door the first night and said open up this is the police. I heard them laugh and they said it again two more times. I said I think you have the wrong room and then called the front desk. The second night I heard someone at my door a few times. The door was rattling like someone was trying to open it. I didn’t sleep that night.

By , from IL on May 16, 2018

Review comment responded on May 19, 2018

Thank you for your review of our hotel and for sharing your feedback. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this security. Additional situational training is in the works to better equip our staff to react more appropriately to similar situations in the future. We are sorry if any inconvenience occurred during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

5

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Everyone

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By on Jan 6, 2018

Review comment responded on Jan 7, 2018

Thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management

4
Everyone

Consistent service at this property Staff works to best ability to ensure a pleasurable stay

By on Oct 17, 2017

Review comment responded on Oct 19, 2017

Thank you for taking the time to share your fantastic review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, Hotel Management

4

convenient location, comfortable beds!

Everyone

Easy to get in and out of hotel, grab and go breakfast convenient and staff was pleasant.

By on Aug 27, 2017

Review comment responded on Aug 29, 2017

It was our pleasure having you as our guest at Extended Stay America. We are thrilled to know you loved everything we offer, particularly our ideal location and our complimentary grab-and-go breakfast we offer. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager

2
Everyone

I have stayed in better Extended stay hotels. This was not upto the mark.

By , from Itasca Chicago on May 21, 2017

Review comment responded on May 24, 2017

Amrinder, thank you for being loyal towards our brand. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager

4
Everyone

All is well. for the price, a nice place and must say very nice hotel personnel. Thanks

By on Feb 7, 2017

5

good home away from home

Everyone

Staff and accommodations exceeded my expectations

By , from California on Jan 20, 2017

3

it was a lot of construction going on in the area.

Everyone

I didn't like that they don't clean the room until you check out. How ever you can swap out whats dirty for a clean item.

By , from Va on Oct 23, 2016