Everything was great. This is my number one spot, were I come to when I want a getaway from the kids.
Staff are very friendly. There is no continental breakfast, it is just a grab and go bar. Free internet is horribly slow. Room could be cleaner but it is not too bad
The staff were polite and helpful. The room was clean and straightforward - the counter for sitting, eating and working was very convenient. The bed was comfortable and the access to the airport was quick and easy. The price was very affordable.
You said they will provide free continental breakfast , its a lie. They provide coffee and oat bars . Is that a continental breakfast ? I am totally disappointed with this , i only book this hotel because it includes breakfast . I am unhappy about this
I liked that the price was affordable in a sticky situation while I was in Chicago. Thank you sooooo much!
Can't remember anything negative at all with the hotel, the staff, the facility, etc. ESA is not new to me, have stayed with them many times before when I was a 'road warrior' >10 years ago. The people remained professional/courteous/friendly. Their facilities that I've been to are uniformly nice, clean, well-kept; neighborhood have been quite and safe, never had bad experience. ESA will always be a favorite option when traveling.
Accomodation is ok. There should be room cleaning service every other day if not daily.
Cleanness in the hotel rooms,friendly staffs great work out area
Great value for money . Clean building but breakfast was a joke . It’s false advertising. Only thing they offer is coffee, muffing or a bar . Technically not even continental breakfast. Otherwise it was worth the money
The staff were pleasant and It is very affordable.
I like that it was quick to ckeck in. I don't like that they have a lot of men, living there make you feel a Little uncomfortable. And there's no pool . Othe thin that it was ok !!
The gentleman at the front desk was extremely polite and made sure everything was to our liking. Nowadays people have no personality or treat you a certain way due to your skin color but he was amazing and made my fiancé and I feel very comfortable and welcomed!
Rep. At desk was not available for 20 minutes Difficulty speaking and explaining How do i i get my money back
Lady at the front desk was very nice, however the room was really dirty. Bed had long black hairs all over the inside sheets, shower head broken, ALL our towels were dirty with large stains on it them, room smelled Like mold and cigarette smoke. We had to open all the windows and air out the place. The AC made louds noises throughout the night! Horrible stay, nothing was ok about this place.
Very nice close to where I needed to go. For the price it was well worth it. Good coffee and free to go breakfast was a plus!
We arrived late at night and the front door was closed. We picked up a phone on the wall to call and there was a huge Bug on the phone cord. A lady finally opened the door for us and she was rude, she didn’t even say hi, she gave us the papers to sign in and gave us the key and didn’t even tell us which way to find the elevator or say goodnight.. And the room was just not at all what we expected, me and my husband will never stay at this hotel again.
Clean hotel, great location & superb costumer service of the front desk staff. Be warned though that their breakfast is not continental style as the Orbitz described but a “grab-and-go” breakfast.
Located within 2 miles (3 km) of Ned Brown Forest Preserve, Extended Stay America Chicago - Itasca is within 3 miles (5 km) of Alexian Brothers Medical Center. Each of the 125 rooms at this hotel includes a kitchen, a sitting area, and a refrigerator.
The 125 accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
Guests of Extended Stay America Chicago - Itasca enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
Everything was great. This is my number one spot, were I come to when I want a getaway from the kids.
Staff are very friendly. There is no continental breakfast, it is just a grab and go bar. Free internet is horribly slow. Room could be cleaner but it is not too bad
Thank you for being our guest. Although you liked our cordial associates, we are sorry our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. Also, your concern has been shared with the internet service provider to ensure everything is functioning properly. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
The staff were polite and helpful. The room was clean and straightforward - the counter for sitting, eating and working was very convenient. The bed was comfortable and the access to the airport was quick and easy. The price was very affordable.
Thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay and found us to be a great value. We are also glad you loved our courteous associates and your spotless, comfortable accommodations. It is also great to read you liked our location close to the airport. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
You said they will provide free continental breakfast , its a lie. They provide coffee and oat bars . Is that a continental breakfast ? I am totally disappointed with this , i only book this hotel because it includes breakfast . I am unhappy about this
Thank you for your feedback. We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Please consider staying with us again. Sincerely, Hotel Management
I liked that the price was affordable in a sticky situation while I was in Chicago. Thank you sooooo much!
Thank you for the review. We are glad that your stay was enjoyable and that we were able to meet your expectations at a great price. It was a pleasure to be of service to you, and we are glad you loved our comfortable beds and had a relaxing stay. Thank you for choosing Extended Stay America. We look forward to welcoming you back. We look forward to your next stay. Sincerely, Hotel Management
Can't remember anything negative at all with the hotel, the staff, the facility, etc. ESA is not new to me, have stayed with them many times before when I was a 'road warrior' >10 years ago. The people remained professional/courteous/friendly. Their facilities that I've been to are uniformly nice, clean, well-kept; neighborhood have been quite and safe, never had bad experience. ESA will always be a favorite option when traveling.
We appreciate your loyalty towards Extended Stay America and for making us your home away from home. It was a pleasure knowing you liked our safe environment and that you made the most of our well-kept facilities, which made your experience a comfortable one. Nothing is better than our guests’ satisfaction, and we are thrilled to read; you have always enjoyed your stay with our chain of hotels! Thank you so much for your kind words, and we look forward to seeing you soon. Sincerely, Hotel Management
Accomodation is ok. There should be room cleaning service every other day if not daily.
Thank you for choosing Extended Stay America for your recent stay. We are glad you had an overall pleasant stay, and our accommodations were to your satisfaction. We value your suggestion and hope to see you again on your next visit this way. Sincerely, Hotel Management
Cleanness in the hotel rooms,friendly staffs great work out area
Thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Please visit us again when in the area. Sincerely, Hotel Management
Great value for money . Clean building but breakfast was a joke . It’s false advertising. Only thing they offer is coffee, muffing or a bar . Technically not even continental breakfast. Otherwise it was worth the money
Thank you for reviewing your stay at Extended Stay America. We're glad to know you found us to be at a fair price and that you liked our well-kept property. However, we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Dear Guest, thank you for making our Extended Stay America your home away from your home. We are delighted you had an excellent stay again and loved all that we offered. We always enjoy having you as our guest and hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management