Skip to main content
Beginning of main content

Recent guest reviews

This property was pretty nice. Pool was great for the kids. Staff was very friendly and they had all the amenities we needed!

This hotel is I need of major room renovations. Even fresh pain would be helpful. Everything is stained, the carpet, bed skirt and the walls. The bathroom is old, rust stains and chips in the bathtub and wall grout coming apart. The amenities are minimal. At least the desk staff were friendly.

How easy it was

Booked through orbitz and thought i was getting a king size bed get there and they said didn't have any. But the manager then upgraded me to a king suite.

No complaints, outstanding customer service.Clean rooms & comfortable beds!

The room was clean, bed was comfortable & friendly staff!

Very friendly staff. Clean room. Big pool. Happy with our stay with kids

Our room was large which was very handy for having 4 kids. We had a separate sleeping area with a door to close off from living area that made it convenient for nap times for the younger 2 kids. The breakfast had plenty of options for even the picky eaters with us. Hot tub and pool were large and clean.

It was very nice, carpet needed cleaning though convenient, nice breakfast room

I loved the hotel itself, the location, etc. But our room hadn't been cleaned by 6.30pm for 2 consecutive days

Good location for purposes of my trip. Good staff.

Better breakfast than expected. Bigger pool than expected. Large, reasonably priced room. Very helpful service. Great experience overall.

it was quite roomy which was nice. the condition was alright for the most part aside from some wall scratches and missed bathroom floors that needed to be cleaned.

My phone doesn’t work in the bathroom fan runs continuously and it is loud

W Lake Street Roselle IL

Hotel highlights

  • Free self-serve breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Holiday Inn Express & Suites Chicago West-Roselle, an IHG Hotel places you within a 15-minute drive of popular attractions such as LEGOLAND® Discovery Center and Wheaton College. This 101-room hotel has conveniences like free breakfast, an indoor pool, and a 24-hour gym.


Dining

Free self-serve breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.


Rooms

The 101 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. 40-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

At Holiday Inn Express & Suites Chicago West-Roselle, an IHG Hotel, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, a conference center, and a 24-hour business center.

Room options

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

1 King Bed | Sleeps 2

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

2 Queen Beds | Sleeps 6

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

2 Queen Beds | Sleeps 4

Suite, 1 Bedroom, Jetted Tub

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express & Suites Chicago West-Roselle, an IHG Hotel

Everyone (17) Couples (9) Business (3) Family (4) Friends (1) Other (3)
5
Family with small children

This property was pretty nice. Pool was great for the kids. Staff was very friendly and they had all the amenities we needed!

By on Mar 9, 2022

Review comment responded on Mar 9, 2022

Judith, It is great to receive your feedback. We strive to provide the utmost in service and amenities. We look forward to hosting you again soon.

2
Business Business

This hotel is I need of major room renovations. Even fresh pain would be helpful. Everything is stained, the carpet, bed skirt and the walls. The bathroom is old, rust stains and chips in the bathtub and wall grout coming apart. The amenities are minimal. At least the desk staff were friendly.

By , from Lake Stevens on Dec 4, 2021

Review comment responded on Dec 7, 2021

Thank you for taking time in completing survey and please accept my sincere apologies for not meeting your expectations. Your comments are shared with management and proper steps have been taken to ensure no other guest experience the same. Thank You

1
Partner Couples

By on Aug 24, 2021

Review comment responded on Oct 12, 2021

Thank you for your positive feedback. We look forward to welcoming you back again.

5
Everyone

How easy it was

By on Apr 11, 2021

Review comment responded on May 11, 2021

Appreciate your time in completing the survey. Looking forward to your next visit Thank You

1
Everyone

By on Apr 9, 2021

Review comment responded on May 11, 2021

please accept our sincere apology for not meeting your expectations and hoping to receive another chance, should occasion arises to visit the area Thank You

5
Partner Couples

Booked through orbitz and thought i was getting a king size bed get there and they said didn't have any. But the manager then upgraded me to a king suite.

By on Feb 27, 2021

Review comment responded on Mar 1, 2021

Dear Guest, Thank you so much for staying with us, we are so happy our team upgraded you to a suite, we are looking forward to your return. Thank you Regards, M Tamir Assistant General Manager

5
Everyone

By on Dec 7, 2020

Review comment responded on Dec 8, 2020

Thank you for your feedback! We're so glad that you enjoyed your stay!

5
Partner Couples

No complaints, outstanding customer service.Clean rooms & comfortable beds!

By on Aug 13, 2020

Review comment responded on Aug 18, 2020

Thank you! We're so happy to hear that you enjoyed your stay!

5
Partner Couples

The room was clean, bed was comfortable & friendly staff!

By on Jun 23, 2020

Review comment responded on Jun 24, 2020

Dear Guest, Thank you so much for your review! i'm glad you liked our beds and our staff was friendly! We're looking forward for your visit again. Thank you, Regards, Mohamad T. Assistant General Manager

5
Family with small children

Very friendly staff. Clean room. Big pool. Happy with our stay with kids

By on Feb 18, 2020

Review comment responded on Mar 24, 2020

Thank you for your feedback! We're so glad that you enjoyed your stay!

Holiday Inn Express & Suites Chicago West-Roselle, an IHG Hotel

1490 W Lake Street, Roselle, IL 60172
url importing http://www.orbitz.com/Chicago-Hotels-Holiday-Inn-Express-&-Suites-Chicago-West-Roselle,-an-IHG-Hotel.h2223221-p2.Hotel-Reviews
There was an error importing /Chicago-Hotels-Holiday-Inn-Express-&-Suites-Chicago-West-Roselle,-an-IHG-Hotel.h2223221-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Chicago-Hotels-Holiday-Inn-Express-&-Suites-Chicago-West-Roselle,-an-IHG-Hotel.h2223221-p2.Hotel-Reviews

Frequently asked questions