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Extended Stay America Chicago - Hillside

2.5 out of 5.0

Recent guest reviews

Nice location, ample parking but dirty rooms. Definitely room for improvement.

We booked a room around 11:30 pm. Check-in was pleasant and we were upgraded to a larger bed. The problems arose in the morning. Housekeeping knocked on the door early in the morning, waking us up even though our "do not disturb" sign was up. We got a late check-out the night before for noon but was called at 11 am asking if we were leaving. We began taking our bags out at 11:45 and was called again at 11:55, the person cleaning our room wants to leave. We were hoping for a good night's sleep as we were on the road all day and will be for several more but all the interruptions and proding made us feeling a little frazzled upon leaving.

It was good and balanced about the cost. Not to far to downtown, and just nearby the highway

There were bed bugs in the room. I left with a lot of bed bug bites! I am having to throw away all the clothes I had! I expect a full refund and reimbursement for all the clothes.

Kleenex box was almost empty. Location was convenient. There was one glass for two people.

I stayed for 12 nights. Never had the room cleaned.

I was disappointed with the breakfast that was offered. Maybe specify no hot breakfast offered.

It's so so, not too bad, not too good. A reasonable deal for the price, I guess.

Perfect near expressway and shopping. Nice clean location. Staff was very professional and helpful.

Excellent price and service. I will stay at this location again. Just minutrs from several shopping malls and Aurora Outlet.

It was very nice and clean. The staff was very helpful

Centrally located to chicago. Great value and staff. Target and shopping close by!

i really liked the facility. They were clean although I did ask for a non smoking room and it seemed there was traces of a cigarette or smoke smell in the room. Overall a good stay and easy access to downtown Chicago.

the staff was very curtious and had pleasant attitudes. This Hillside location had a very relaxing atmosphere. I just wanted a quick weekend getaway. Compared to another location this one was excellent. The room was very clean and updated, will most definetly stay here again.

The location was easy to find and easy to navigate. A little far from the city but easy access to the airport. The staff was great - very friendly and accommodating! The room was just okay - no amenities such as shampoo, hair dryer, etc. The beds were fair and pillows were too flat. Would have liked coffee and/or continental breakfast in the lobby for mornings.

Outside of hotel looked ok so did the lobby! Do not let this fool you! Got off elevator for the 3rd floor and smelled like a giant ashtray, carpet looked like it was 30 years old and never cleaned. Walls in hallway were filthy..... Then the room.... Burn holes in carpet crust and mold around every fixture in bathroom and the sheets were covered in hair! We rented three rooms at the hotel and all three were the same! Do not stay here ever!,,,,

We booked a handicap room, did not get one, had to be moved to a second room at check in tv was sitting on floor not hooked up.was not a handicap room, second room didnot have a chair. could not take a shower, needed hand held shower head and hand rails, also an 18in toilet,thank God im home.

Asked for 2 beds, only given one. No cots or rollaway beds available. No pool, no restaurant, no ice machine. This is the most basic hotel I have ever stayed in.

This hotel has a bed bug problem that was basically swept under the rug during my stay. I was bitten 68 times all over my body. The hotel still has not responded to me and refuses to refund my money. It was literally painful to stay there and my wounds havent healed 3 weeks later. Google bed bug bites and see what they can do. I sure know.

Location was great just a short simple drive into city.Overall great stay would have liked to have the option of make up service upon request.

4575 Frontage Rd Hillside IL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located 2.1 mi (3.5 km) from Stevenson Park, Extended Stay America Chicago - Hillside is within a 15-minute drive of Brookfield Zoo. This 122-room aparthotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Also close to this Hillside aparthotel are Oak Brook Golf Course and Drury Lane Theater.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 122 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and safes are also standard. Weekly housekeeping is available.


Property features

Renovated in 2014, Extended Stay America Chicago - Hillside offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations.

Guest reviews for Extended Stay America Chicago - Hillside

Everyone (7) Couples (4) Business (5) Family (3) Friends (1) Other (6)
2

not very clean

Everyone

Nice location, ample parking but dirty rooms. Definitely room for improvement.

By , from illinois on Sep 28, 2017

Review comment responded on Sep 30, 2017

Robin, please accept our apologies for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to take the necessary action immediately. On a positive note, we are glad you liked our location and parking facility. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management

2

great hotel staff at check-in, bad at check-out.

Everyone

We booked a room around 11:30 pm. Check-in was pleasant and we were upgraded to a larger bed. The problems arose in the morning. Housekeeping knocked on the door early in the morning, waking us up even though our "do not disturb" sign was up. We got a late check-out the night before for noon but was called at 11 am asking if we were leaving. We began taking our bags out at 11:45 and was called again at 11:55, the person cleaning our room wants to leave. We were hoping for a good night's sleep as we were on the road all day and will be for several more but all the interruptions and proding made us feeling a little frazzled upon leaving.

By , from Los Angeles on Aug 31, 2017

Review comment responded on Sep 2, 2017

Jen, I apologize that we failed to provide you an exceptional stay. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Manager

4

good

Everyone

It was good and balanced about the cost. Not to far to downtown, and just nearby the highway

By , from Woodstock GA on Nov 7, 2016

1

the room had bed bugs

Everyone

There were bed bugs in the room. I left with a lot of bed bug bites! I am having to throw away all the clothes I had! I expect a full refund and reimbursement for all the clothes.

By on Aug 1, 2016

3
Everyone

Kleenex box was almost empty. Location was convenient. There was one glass for two people.

By on Jul 20, 2016

1
Everyone

I stayed for 12 nights. Never had the room cleaned.

By on Jun 14, 2016

3

it was just okay

Everyone

I was disappointed with the breakfast that was offered. Maybe specify no hot breakfast offered.

By on Apr 14, 2016

3

average

Couples

It's so so, not too bad, not too good. A reasonable deal for the price, I guess.

By on Sep 21, 2015

5

dad's 70th birthday party

Families

Perfect near expressway and shopping. Nice clean location. Staff was very professional and helpful.

By on Sep 8, 2015

5

best hotel choice for visit yo chicago

GetawayWithFriends

Excellent price and service. I will stay at this location again. Just minutrs from several shopping malls and Aurora Outlet.

By on Oct 20, 2014