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Recent guest reviews

My friend and I chose this resort based on amazing reviews. I would recommend going anywhere else but Royal Sands. This place was made to be a time share and therefore we had to change rooms after 2 nights. The staff were not friendly. The food was disgusting and made my friend and I sick. When we called for room servive they limited how many water bottles and alcohol we could order despite us paying for all inclusive. The room was nor stocked with waters and room service told us 2 bottles per person. The staff demanded tips. Even when you tip some bartenders they wont make your drink any stronger. Majority of alcohol like malibu and even bacardi was considered top shelf and not included. They didnt have enough staff to provide beach service. So if you were hungry it would be 2 hours before you got your meal on the beach. We tried restaurants of the sister resorts which tasted just as awful. We did not have one positive thing to say about Royal Sands and we are not picky travelers.

I never will go back to this hotel, the room service is awful, the staff is so rude, the food is stale and cold and not tastes.

The resort is beautiful and the staff were amazing.

Clean, friendly staff, Pedro was awesome. The walls were a little thin, you could hear the room next door really well.

The property was super clean. It had a beautiful view to the ocean. The staff were very attentive and nice. They offer the Covid test onsite free of charge. The food was okay. More restaurants would of been nice. Pool bars closed at 6pm; to early lol. I would definitely stay again.

We loved everything about our stay. Everyone was so helpful and nice. Such a great experience we will be going again.

Resort was great! Beautiful views, huge pool!

Excelente hotel , los empleados siempre dispuestos a atenderte muy buena experiencia.

Large beach with great , friendly food and beverage service. Room provides Bathrobes and twice a day towel change. Option to choose non buffet dinner in 4 restaurants

Easy access for ocean and beach. Pool bar and food/drink delivery around the beach and pool was a very nice compliment compared to other resorts we’ve attended

Really good resort overall. Very family friendly.

How they handled food services. Need better sound system around pool area.

First time at The Royal Sands! Enjoyed the resort very much. It is beautiful! Very clean and safe. The free shuttle bus will take you to all their other Royal resorts if you'd like to spend a day. Service is a bit slow at the restaurants. Even the buffet cuz you have to wait to be seated, then wait for them to bring you "the bill" to sign and your hotel car/keys back, which they take once you get seated. It's not an in and out quick breakfast. Other than that, I'd stay here again. Had rsvp at Captains Cave, italian and french restaurant for dinner. They didn't have a free shuttle bus to the italian restaurant (The Royal Cancun) so we took the city bus. The city busses run literally every few minutes. It costs 12 pesos or a dollar / ride. One shopping mall is 10 sec away. La Isla mall is ca.15 min walk.

Blvd. Kukulcan, Km. 13.5, No. 32 Cancun QROO

Hotel highlights

  • Close to Cancun Interactive Aquarium and La Isla Shopping Mall
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Zona Hotelera, The Royal Sands All Inclusive Resort & Spa is within a mile (2 km) of popular sights such as Cancun Interactive Aquarium and La Isla Shopping Mall. This 340-room, 4-star property has 2 outdoor pools along with a marina and a full-service spa.


Dining

Have a drink at the sports bar or enjoy onsite dining at one of 3 restaurants like La Veranda, which specializes in international cuisine and serves lunch and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of The Royal Sands All Inclusive Resort & Spa's 340 rooms are soundproofed and have an array of amenities, including balconies, microwaves, and coffee makers. Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, ceiling fans, and laptop-compatible safes are other standard amenities.


Property features

The Royal Sands All Inclusive Resort & Spa features a marina, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this beach property include a children's pool, a fitness center, and outdoor tennis courts.

Room options

Junior Suite

2 Double Beds | Sleeps 2

Deluxe One Bedroom Suite

1 King Bed and 2 Twin Beds | Sleeps 4

Deluxe Two Bedroom Master Suite

1 King Bed | 2 Twin Beds | Sleeps 6

Deluxe Suite, 2 Bedrooms, Beachfront

1 King Bed, 2 Twin Murphy Beds and 2 Double Beds | Sleeps 6

Guest reviews for The Royal Sands All Inclusive Resort & Spa

Everyone (123) Couples (27) Family (61)
1
Friends

My friend and I chose this resort based on amazing reviews. I would recommend going anywhere else but Royal Sands. This place was made to be a time share and therefore we had to change rooms after 2 nights. The staff were not friendly. The food was disgusting and made my friend and I sick. When we called for room servive they limited how many water bottles and alcohol we could order despite us paying for all inclusive. The room was nor stocked with waters and room service told us 2 bottles per person. The staff demanded tips. Even when you tip some bartenders they wont make your drink any stronger. Majority of alcohol like malibu and even bacardi was considered top shelf and not included. They didnt have enough staff to provide beach service. So if you were hungry it would be 2 hours before you got your meal on the beach. We tried restaurants of the sister resorts which tasted just as awful. We did not have one positive thing to say about Royal Sands and we are not picky travelers.

By on Jun 9, 2021

1
Family

I never will go back to this hotel, the room service is awful, the staff is so rude, the food is stale and cold and not tastes.

By on Jun 8, 2021

2
Everyone

By on Jun 1, 2021

5
Family

The resort is beautiful and the staff were amazing.

By on May 27, 2021

4
Family

Clean, friendly staff, Pedro was awesome. The walls were a little thin, you could hear the room next door really well.

By on May 18, 2021

5
Family with small children

The property was super clean. It had a beautiful view to the ocean. The staff were very attentive and nice. They offer the Covid test onsite free of charge. The food was okay. More restaurants would of been nice. Pool bars closed at 6pm; to early lol. I would definitely stay again.

By on May 9, 2021

5
Family

We loved everything about our stay. Everyone was so helpful and nice. Such a great experience we will be going again.

By on May 5, 2021

4
Everyone

By on May 2, 2021

5
Family with small children

Resort was great! Beautiful views, huge pool!

By on Apr 29, 2021

5
Family with small children

Excelente hotel , los empleados siempre dispuestos a atenderte muy buena experiencia.

By on Apr 17, 2021

The Royal Sands All Inclusive Resort & Spa

Blvd. Kukulcan, Km. 13.5, No. 32, Cancun, QROO 77500
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