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Recent guest reviews

The hotel was spotless. I like the fact face mask were required such as the buffets with gloves. The extra precaution were satisfying to see. All restaurants were delicious. Staff was great and friendly! Also Covid testing on the property. There’s no other hotel I would rather stay in!

The staff, the food, the cleanliness. I can’t rave enough how absolutely incredible this resort was. My husband and I went for our honeymoon and already planning to go back

My family and I loved all the lounging areas outside. There were plenty of shades spots to relax by the pool or beach. The staff was very friendly and there was plenty of daily entertainment for both the kids and adults. The only thing we were dissatisfied about was the check in process. It took a long time to check in with two kids...they got antsy and we were just ready to relax. I wish it was a more speedy process.

The property is beautiful and the staff was great! There were some things that were just a bit off. For example, everyone in our group had to get multiple key cards during the trip. They just stopped working after awhile. Sometimes the communication for certain things wasn’t consistent between the staff. Other than that is was absolutely perfect!

We’re planning to return next year and stay longer. Beautiful area and hotel. Buffet food is 5 star. Recommend this property.

The hotel is beautiful but the service and food was not good

The disappointment we experienced when we checked in set the tone for the week. Trying to $500 upsell your customers the when they check in is tacky and extremely annoying. Will not return to a Meliá run property due to those reasons. The positive part of the experience was the views, the dinners and the smells. Customer service, please let me know your thoughts about this review?

The staff was very nice and accommodating! Food was great, highly recommend

We loved everything about Paradisus Cancun. Staying in The Reserve was a great upgrade for us. We loved the cabanas / Bali Beds by the pool and it was extremely relaxing. Breakfast at La Palapa was fantastic. All the food was great: Fuego, Enso, Vento, etc. Also - the SERVICE. Every waiter and waitress and concierge providers were fantastic. The service was really impressive. Last but not least - the resort itself is beautiful inside and out. VERY luxurious....impressive! Can't wait to go back someday.

I can’t say enough about this place. The staff was wonderful, especially the guys working the pool bar and Cristian in concierge. We had our room switched and the new room they gave us was stunning. Everything on the whole resort was exceptionally clean. The Mexican and Japanese restaurants were our favorite. The beach was very well maintained, plenty of seating and great service wherever we were. Can’t wait to come back to Cancún...already looking to book another trip.

Property was very clean and nicely decorated. Rooms were great.

The staff went above and beyond every single day. The customer service was impeccable.

Good food , hotel clean , but check in people need speak more English to understand customer.

Boulevard Kukulkan Km 16.5 Cancun QROO

Hotel highlights

  • Walking distance to Aquaworld
  • Free buffet breakfast
  • Free in-room WiFi
  • Free parking

Located in Zona Hotelera within a 5-minute walk of Aquaworld, Paradisus Cancún - All Inclusive is within a mile (2 km) of other popular attractions like Maya Cancun Museum. This 657-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 10 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11:00 AM. There are multiple options for onsite dining with 10 restaurants, including Malva Food Bazar, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 657 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 50-inch LCD TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free bottled water, safes, and phones are also standard.


Property features

Guests of Paradisus Cancún - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include a health club, a conference center, and a business center.

Room options

Junior Suite, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Lagoon View

1 King Bed | 2 Double Beds | Sleeps 4

The Reserve Deluxe Lagoon View Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Luxury Junior Suite Ocean View

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Paradisus Cancún - All Inclusive

Everyone (89) Couples (26) Family (37)
5
Family

The hotel was spotless. I like the fact face mask were required such as the buffets with gloves. The extra precaution were satisfying to see. All restaurants were delicious. Staff was great and friendly! Also Covid testing on the property. There’s no other hotel I would rather stay in!

By on Jun 11, 2021

Review comment responded on Jun 11, 2021

Estimado huésped Gracias por otorgarnos la puntuación más alta al calificar nuestros servicios. Esperamos que esta sea una de muchas ocasiones en la que nos permita ser su hotel anfitrión. Recuerde que Paradisus siempre será su segunda casa. Saludos cordiales Guest service center management

4
Everyone

By on Jun 8, 2021

Review comment responded on Jun 18, 2021

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer. Best regards Guest service management

4
Everyone

By on Jun 5, 2021

Review comment responded on Jun 15, 2021

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer. Best regards Guest service management

4
Everyone

By on Jun 2, 2021

Review comment responded on Jun 14, 2021

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer. Best regards Guest service management

5
Partner Couples

The staff, the food, the cleanliness. I can’t rave enough how absolutely incredible this resort was. My husband and I went for our honeymoon and already planning to go back

By on May 29, 2021

Review comment responded on Jun 2, 2021

Dear guest, Thank you for sharing your experience., We are glad to read that you enjoyed the service, the food, the well-kept areas, and of course your honeymoon. We will be ready to host you again soon

4
Family with small children

My family and I loved all the lounging areas outside. There were plenty of shades spots to relax by the pool or beach. The staff was very friendly and there was plenty of daily entertainment for both the kids and adults. The only thing we were dissatisfied about was the check in process. It took a long time to check in with two kids...they got antsy and we were just ready to relax. I wish it was a more speedy process.

By on May 27, 2021

Review comment responded on May 27, 2021

Dear guest, Thank you for sharing your experience. We will share your valuable feedback with our front desk managers so next time you visit us your stay remains perfect from day one to the moment you return home. Best regards

4
Everyone

By on May 26, 2021

Review comment responded on Jun 5, 2021

Dear guest Thank you very much for trusting in Paradisus to enjoy your holidays and thank you for writing to us about it in your review. I hope that we will have the pleasure of welcoming again. Best regards, Guest service center management

4
Friends

The property is beautiful and the staff was great! There were some things that were just a bit off. For example, everyone in our group had to get multiple key cards during the trip. They just stopped working after awhile. Sometimes the communication for certain things wasn’t consistent between the staff. Other than that is was absolutely perfect!

By on May 17, 2021

Review comment responded on May 17, 2021

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards Guest service management

4
Partner Couples

We’re planning to return next year and stay longer. Beautiful area and hotel. Buffet food is 5 star. Recommend this property.

By on May 17, 2021

Review comment responded on May 17, 2021

Dear guest Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus Cancun can offer. Best regards Guest service management

3
Partner Couples Friends

The hotel is beautiful but the service and food was not good

By on May 15, 2021

Review comment responded on May 17, 2021

Dear guest Thanks for your comments. We regret the bad experience that you had in our establishment. These comments will be share with our team for an appropriate follow-up. Thanks for your opinion Best regards Guest Experience Team

Paradisus Cancún - All Inclusive

Boulevard Kukulkan Km 16.5, Cancun, QROO 77500
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