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Paradisus by Meliá Cancun - All Inclusive

4.5 out of 5.0

Recent guest reviews

The pools is neat and the food was yummy. The ocean is so close and the staff is friendly. Bring your own sunscreen and arrange transportation from the airport in advance. Then just order drinks and it’s a fabulous time !! Recommended this trip to my mom and she’s taking my sisiter later this year.

The hotel was nice but the food could had been better.

This hotel was absolutely outstanding! I have never been to an "all inclusive" so I did not know what to really expect. On arrival we were greeted with soft smiles and cooling towels that had honeysuckle oils in them (I felt like a queen!). From the moment we arrived until the moment we left, everyone was so kind and helpful. The food was awesome and the the way everything was catered to fit our needs was unreal. The beach had plenty of room to accommodate the guests. I felt completely comfortable being here. I would highly recommend this resort to ANYONE.

This is a beautiful hotel with all the amenities you need, good restaurants, beautiful view and location. The service was great with lovely people who knew their job and how to treat people with great respect.

The staff is super friendly, the food was good. the amenities were impeccable. Shout out to Sofonia (the waiter by the center pool) and Juan the server at Mole, they always made us feel great.

We had a bad experience an hour after we were in our room resting. A hotel staff just opened our door, after one knock we walked right in while I was changing. He asked if we needed any drinks for our fridge, which made nonsense since we had just arrived.. and it should be stocked. We informed the Mgr. and she didn't really apologize. I had put my plate down for minute, and a roach went on it... Disgusting.

We had a great time at this resort, everything is kept clean at all times. View from our room was amazing, we were able to watch most beautiful sunrises over the ocean. Staff was helpful and friendly, waiters were great at every restaurant. Food was excellent everywhere, lot of choices for every taste. personal favorites were Blue Agave and Vento. Nightly shows were entertaining. We had one little repair with AC that had to be done, and it was resolved within 30 minutes. We are very impressed with our stay at Paradisus and hope to be back again

This is the 2nd time going. If you go you must do Royal Service! Its alittle more expensive but its definitely worth every penny!

The hotel itself was very nice. Beautiful view of the ocean. The pools area was nice. But the food wasn't all that great. Plus you have to make reservations for the evening restaurants a day ahead of time. So once arrived there and found out, I tried reserving a restaurant and they were all full and was told that I should have called he day before. Ended up eating at their buffet. (Only place out of like 7 restaurants that you could eat without reservation). Prior vacations I've been to in other hotels in Cancun, I've never had this incident where having to book a restaurant was so complicated. The activities were at a minimum! If you didnt just happen to pass by the area where there was a small 30 min show, then you wouldn't have even found out of such activity because it's not announced nor are you provited with an activity schedule. I thought because it was part of the Meliá hotels, it was going to be incredible, yet I was proven wrong. Will never book here again.

The place was very dated. The bed in the room was lumpy and terrible. The food was ok. The best part was the beach

My experience at my hitel was a home away ftom home. The stafg wss great the nightly entetyainment wad beru electrifying.Thevout foor pool was so much fun. My favorite was the beach being so close.

Too expensive for what they have to offer... food is mediocre

Everything was ok, we enjoyed our stay. The only negative is that you can tell the age of the hotel when you really look. Furniture and chairs especially, are stained.

This place was amazing, food was great. Hotel is very beautiful.

Hotel is nice, food is pretty good and people that work here are great, but paid very low wages for what the work they do. Please don't forget to tip them!! The only negative would be the tub in the bathroom wasn't very clean, but everything else was pretty good!

We enjoyed our stay and upgraded to the royalty option in pyramid 5. This option I recommend if you are looking for a relaxing stay as it is adults only on that side and not very crowded. Overall, the resort is family friendly with a nice location and pleasing pools and beaches. My only criticism is the dearth of nighttime activities. If you want a party you will likely find it off the premises or elsewhere. Also the drains are slow, so don't take long showers.

my complains about this hotel are: the pillows, the pool and the elevator. Paradisus Cancun needs better pillows, every member in my family woke up with a sore neck and shoulders, the pillows were too soft, nothing to it. The pool is another issue, i am a short person, and except for the kids section, the entire pool was over 5 feet which meant i couldn't just stand and relax. need bigger elevators and with AC

This hotel is very good, the staffs are very friendly and the food are very good. Although, i had problem with checking In, the room was not ready. Also, no space in the pool or in the beach to sit on especially when you go there at around 10am.

Get dinner reservations first am. They only do one day in advance. Buffet was good wait staff nice. Get shaded pool area before 10:30 or bake! They offer cabanas for $100/day. Should be MRE free umbrellas since cabanas were always open.

We find the hotel a good choice to stay in Cancun. Good location, nice facilities, good food and nice amenities.

Room options

Junior Suite

Full 2 | King 1 | Sleeps 3

Junior Suite, Lagoon View

Full 2 | King 1 | Sleeps 3

Royal Service Ocean View Paradisus Junior Suite

Full 2 | King 1 | Sleeps 3

Royal Service one bedroom suite ocean view

King 1 | Sleeps 3

Guest reviews for Paradisus by Meliá Cancun - All Inclusive

Everyone (65) Couples (180) Business (1) Family (139) Friends (37) Other (9)
5

great vacation !!

Everyone

The pools is neat and the food was yummy. The ocean is so close and the staff is friendly. Bring your own sunscreen and arrange transportation from the airport in advance. Then just order drinks and it’s a fabulous time !! Recommended this trip to my mom and she’s taking my sisiter later this year.

By , from denver, co on Nov 21, 2017

4
Everyone

The hotel was nice but the food could had been better.

By , from Dallas on Nov 7, 2017

Review comment responded on Nov 9, 2017

Dear Thanks for these comments. was a pleasure to have you here. I want you to know that these comments will be shared with our team, who will be more than happy to know that their work was well recognized and appreciated. We hope you give us the opportunity to stay again, here there will always be a team waiting for you with open arms. Best regards

5

friendly service, beautiful hotel

Everyone

This hotel was absolutely outstanding! I have never been to an "all inclusive" so I did not know what to really expect. On arrival we were greeted with soft smiles and cooling towels that had honeysuckle oils in them (I felt like a queen!). From the moment we arrived until the moment we left, everyone was so kind and helpful. The food was awesome and the the way everything was catered to fit our needs was unreal. The beach had plenty of room to accommodate the guests. I felt completely comfortable being here. I would highly recommend this resort to ANYONE.

By , from Rocklin, Ca on Oct 10, 2017

Review comment responded on Oct 15, 2017

Dear Erin Thank you for sharing with the travel community your most recent experience in our hotel. We are happy to know that the time you spent here was full of good experiences. Thanks to the collaboration of our team you could enjoy the great wonders of the Mexican Caribbean. We hope that in the future you will give us the opportunity to stay here again and enjoy the great things we have for you. Best regards

5

one of my best trips, great place & people

Everyone
Royal Beautiful Happiness

This is a beautiful hotel with all the amenities you need, good restaurants, beautiful view and location. The service was great with lovely people who knew their job and how to treat people with great respect.

By , from Charlotte, NC on Oct 3, 2017

Review comment responded on Oct 6, 2017

Dear Mr Juan We are more than happy to have filled with good experiences your most recent visit to the Mexican Caribbean. Today our brand stands out as one of the most outstanding in hotel services, thanks to the efforts of our team. Our mission is to create unique experiences and knowing that we have achieved it fills us with joy and pride. We will be happy to see you again. Best regards

5

hotel was very clean !

Everyone

The staff is super friendly, the food was good. the amenities were impeccable. Shout out to Sofonia (the waiter by the center pool) and Juan the server at Mole, they always made us feel great.

By , from NJ on Sep 23, 2017

Review comment responded on Sep 25, 2017

Dear BadPiggieMiggie I want to thank you for sharing with us your most recent experience at the Paradisus Cancun hotel. Comments like yours encourage us to continue giving the best of us to all our guests. Please accept my most cordial invitation to stay with us again in the near future. Remember that in our hotel you will always have a great team waiting for you. Best regards

4

nice hotel

Everyone

We had a bad experience an hour after we were in our room resting. A hotel staff just opened our door, after one knock we walked right in while I was changing. He asked if we needed any drinks for our fridge, which made nonsense since we had just arrived.. and it should be stocked. We informed the Mgr. and she didn't really apologize. I had put my plate down for minute, and a roach went on it... Disgusting.

By on Sep 10, 2017

Review comment responded on Sep 12, 2017

Dear guest I want to extend you my warmest gratitude for sharing with us the wonderful moments that you lived in your recent vacations in Paradisus Cancun. We are proud to know that our team meets the objective of providing the best to you and your loved ones, be assured that your comments will send to the people who you mentioned, because for us there is no greater reward than being recognized for the hard work we do every day. On behalf of all who work here, I want to convey to you my warmest invitation to return with us in the future to enjoy all the wonders that this paradise has to offer. Kindest regards

5

wonderfull stay

Everyone
Beautiful view Oceanview

We had a great time at this resort, everything is kept clean at all times. View from our room was amazing, we were able to watch most beautiful sunrises over the ocean. Staff was helpful and friendly, waiters were great at every restaurant. Food was excellent everywhere, lot of choices for every taste. personal favorites were Blue Agave and Vento. Nightly shows were entertaining. We had one little repair with AC that had to be done, and it was resolved within 30 minutes. We are very impressed with our stay at Paradisus and hope to be back again

By , from New York on Sep 4, 2017

Review comment responded on Sep 6, 2017

Dear guest Thanks for these comments. We are delighted to know that our team and our hotel lived up to your expectations. We thank you also for taking the time to share this with the traveling community. We hope that in the future you will return to this beautiful place and let us pamper you with the warmth and services that only Paradisus Cancun can offer you. Best regards

4
Everyone

This is the 2nd time going. If you go you must do Royal Service! Its alittle more expensive but its definitely worth every penny!

By on Aug 29, 2017

Review comment responded on Aug 31, 2017

Dear guest Thanks for these comments. We are delighted to know that our team and our hotel lived up to your expectations. We hope that in the future you will return to this beautiful place and let us pamper you with the warmth and services that only Paradisus Cancun can offer you. Best regards

2

nice hotel yet there is not much to do

Everyone

The hotel itself was very nice. Beautiful view of the ocean. The pools area was nice. But the food wasn't all that great. Plus you have to make reservations for the evening restaurants a day ahead of time. So once arrived there and found out, I tried reserving a restaurant and they were all full and was told that I should have called he day before. Ended up eating at their buffet. (Only place out of like 7 restaurants that you could eat without reservation). Prior vacations I've been to in other hotels in Cancun, I've never had this incident where having to book a restaurant was so complicated. The activities were at a minimum! If you didnt just happen to pass by the area where there was a small 30 min show, then you wouldn't have even found out of such activity because it's not announced nor are you provited with an activity schedule. I thought because it was part of the Meliá hotels, it was going to be incredible, yet I was proven wrong. Will never book here again.

By , from miami,fl on Aug 23, 2017

Review comment responded on Aug 25, 2017

Dear Ary Thanks for your opinion. We regret that you had this perspective of our hotel, we are sorry that you did not enjoy the great qualities that our hotel offers, as part of this, the activities that take place inside the hotel are aimed at livening up the stay of our guests , In the pool area there is a large board where all events and activities are announced every day. We hope that on another occasion you have the opportunity to know more about the services that our hotel offers, I am sure you will enjoy it. Best regards

3
Everyone

The place was very dated. The bed in the room was lumpy and terrible. The food was ok. The best part was the beach

By on Aug 19, 2017

Review comment responded on Aug 21, 2017

Dear guest Thank you for your comments. We regret that you had this perspective of our hotel. We hope that in the future we will give you the opportunity to prove why today we are one of the best accommodation options in this wonderful destination. I can assure you that our team will work hard to achieve your total satisfaction. Best regards