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Hotel NYX Cancun - Near La Isla Shopping Mall

3.5 star property
On beach with outdoor pool for sandy fun near La Isla Shopping Mall

Choose dates to view prices

Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall

Outdoor pool, pool umbrellas, sun loungers
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine
Front of property - evening/night
On the beach, white sand, beach cabanas, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Pool
  • Spa
  • 24/7 front desk

Explore the area

View in a map
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Place, Isla Dorada
    ‪9 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪62 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Room

7.4 out of 10
Good
(6 reviews)
  • 269 sq ft
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite

  • 452 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • 398 sq ft
  • Lagoon view
  • Sleeps 3

View all photos for Suite (Sunset)

Suite (Sunset) | Minibar, in-room safe, blackout drapes, iron/ironing board

Suite (Sunset)

9.2 out of 10
Wonderful
(5 reviews)
  • 398 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

Master Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Master Suite

7.0 out of 10
Good
(2 reviews)
  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Hotel NYX Cancun - Near La Isla Shopping Mall is adjacent to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 10-minute walk of other popular attractions like La Isla Shopping Mall. This 196-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • La Isla Shopping Mall - 6 min walk - 0.4 miles
  • Isla Dorada - 9 min walk - 0.5 miles
  • Cancun Interactive Aquarium - 10 min walk - 0.5 miles
  • Hotel Zone Beaches - 18 min walk - 1.0 mile
  • Marlin Beach - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Andiamo - ‬7 min walk
  • ‪Los Chachalacos - ‬7 min walk
  • ‪Sonora Grill - Cancún - ‬6 min walk

About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

On beach with outdoor pool for sandy fun near La Isla Shopping Mall
At Hotel NYX Cancun - Near La Isla Shopping Mall, guests enjoy features like an outdoor pool, a gym, and a steam room. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and laundry facilities.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include minibars, coffee makers, and ceiling fans.
Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Outdoor pool, pool umbrellas, sun loungers
Hotel NYX Cancun All Inclusive
  • Pool
  • All inclusive
  • Spa
  • Parking included
8.6 out of 10, Excellent, 1,639 reviews
$199 nightly
The price is $249
Dec 1 - Dec 2
Total with taxes and fees
Hotel NYX Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Renovations and closures

The following facilities or services will be unavailable from August 11 2025 to November 30 2025 (dates subject to change):
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 3000 per accommodation, per stay
  • A tax is imposed by the city: MXN 79.2 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun

Frequently asked questions

Are free cancellation options available at Hotel NYX Cancun - Near La Isla Shopping Mall?

Hotel NYX Cancun - Near La Isla Shopping Mall provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel NYX Cancun - Near La Isla Shopping Mall?

As of Nov 27, 2025, prices found for a 1-night stay for 2 adults at Hotel NYX Cancun - Near La Isla Shopping Mall on Nov 30, 2025 start from $170.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel NYX Cancun - Near La Isla Shopping Mall?

This hotel is situated in Zona Hotelera within a 10-minute walk of La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Forum Beach and Gaviota Azul Beach within a short drive.

Is parking available on site at Hotel NYX Cancun - Near La Isla Shopping Mall?

Yes, covered self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Is there a spa at Hotel NYX Cancun - Near La Isla Shopping Mall?

Spa services at the hotel include deep-tissue massages, beach massages, and aromatherapy.

Does Hotel NYX Cancun - Near La Isla Shopping Mall feature a casino at the property?

No, Hotel NYX Cancun - Near La Isla Shopping Mall doesn't have a casino.

Will I find an indoor pool at Hotel NYX Cancun - Near La Isla Shopping Mall?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hotel NYX Cancun - Near La Isla Shopping Mall?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a beachfront restaurant.

Are there hot tubs at Hotel NYX Cancun - Near La Isla Shopping Mall?

Yes, guests can enjoy a spa tub at this hotel.

Does Hotel NYX Cancun - Near La Isla Shopping Mall feature a restaurant that includes a breakfast menu?

Yes, Hotel NYX Cancun - Near La Isla Shopping Mall has 4 restaurants, and serves free buffet breakfast each morning. Please note that the dining venue will be closed between August 11 2025 and November 30 2025 (subject to change).

Will Hotel NYX Cancun - Near La Isla Shopping Mall allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel NYX Cancun - Near La Isla Shopping Mall.

Are there connecting rooms at Hotel NYX Cancun - Near La Isla Shopping Mall?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Hotel NYX Cancun - Near La Isla Shopping Mall?

The closest major airport to Hotel NYX Cancun - Near La Isla Shopping Mall is Cancun Intl. Airport (CUN), which is 13.5 mi away (22 minutes by car).

Are there rooms with balconies that I can book at Hotel NYX Cancun - Near La Isla Shopping Mall?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or resort views.

Does Hotel NYX Cancun - Near La Isla Shopping Mall host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel NYX Cancun - Near La Isla Shopping Mall.

Reviews

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

7.6

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 361 out of 1002 reviews
Rating 8 - Good. 307 out of 1002 reviews
Rating 6 - Okay. 164 out of 1002 reviews
Rating 4 - Poor. 83 out of 1002 reviews
Rating 2 - Terrible. 87 out of 1002 reviews

Reviews

2/10 Terrible

carsyn

Stayed 4 nights in Aug 2025

4/10 Poor

Jesus

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old rooms, many noise and not space for work.
Stayed 1 night in Aug 2025

8/10 Good

Rosalie

Stayed 3 nights in Jul 2025

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

4/10 Poor

Ariana

Not sure if it was a mistake on Expedia or the hotel, I thought I booked an all inclusive turned out it was breakfast only and neither did the hotel or Expedia tried to help resolve the issue. No one showed us around the property or told us where things were other than our room. Staff wasn’t helpful. The bathroom had a bad smell. Breakfast food was good and plenty of options. I wouldn’t recommend eating his hotel. Very poor customer service.
Stayed 4 nights in Jul 2025

2/10 Terrible

Jonathan

Stayed 4 nights in Jul 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. Will definitely recommend.
Stayed 4 nights in Jun 2025

10/10 Excellent

Monique

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean. Rooms were really big and clean. AC was a plus! The pool was nice and warm, it was over crowded at times. Limited spaces for beach chairs. But there was plenty of beach chair by the beach. Deck restaurant was really good. Chianti restaurant was good as well, I didn’t enjoyed the first meal I ordered and I was able to switch for a different meal which was a plus. Staff was friendly. I would def come back again.
Stayed 4 nights in Jun 2025

4/10 Poor

Kevin

Traveled with group
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jun 2025

8/10 Good

Saralise

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My experience at NYX was great. The staff are accommodating and friendly. I was delighted that majority of them spoke English. The beach was beautiful and well maintained. The room was clean and extremely comfortable. There are options for dining if you choose to stay within the hotel full time. But I love to go exploring to try different restaurants and dining spots to get a better understanding of the food culture of a different country. The one aspect that made this hotel stand out for me was the option of not choosing the "all inclusive" but still having the flexibility of dining on premises as needed. The breakfast buffet is awesome! It's included for all guests whether or not you choose the "all inclusive" option. Even though I'm not a breakfast person...this was always a delight every morning. This hotel is conveniently located on the shuttle route so it was very easy to go exploring all across the hotel zone. The downsides for me - and the reason I deducted a star - the sales staff specifically felt a bit too pushy. They were constantly trying to sell some sort of membership package. Also, if you're not comfortable with stairs, this hotel will be a challenge. There are stairs and ramps all over the property. The elevator is limited. Be aware of these beforehand and your stay at NYX will be a good one.
Stayed 8 nights in May 2025

6/10 Okay

Pablo

Improve the breakfast
Stayed 2 nights in Apr 2025

8/10 Good

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, not to many restaurants choices.
Stayed 5 nights in Apr 2025

6/10 Okay

Douglas K, West Jordan

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros- small resort , close to mall, great beach and pool, staff are friendly and helpful, large comfortable rooms with refrigerated that’s stocked daily, quiet and relaxing. Cons- small resort, limited dining options-breakfast is the same everyday, lunch and dinner at the outdoor restaurant is not buffet style but sit down and order from a limited menu and brought to you, 2 other reservation restaurants were nice change but only get to use a few times. No real nightly entertainment other than karaoke and music so you’re in bed by 9 and worse thing about this resort is that it’s not a true all inclusive. At every meal you don’t know what’s included and what is extra so you’re always worried if you’re being charged for something. They do have a non inclusive option at the resort so there’s prices listed on everything from on food and drinks and you’re all inclusive excludes some drink and food options on the menus. I think that the management needs a refresher on what all inclusive means. This is our first and last time at NYX because of this stupidity. We’ve been to Cancun 10+ times and never stayed at a resort that was all inclusive, but wasn’t really all inclusive.
Stayed 7 nights in May 2025

6/10 Okay

Hannah

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2025

10/10 Excellent

Linxue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning yoga and the aqua fitness classes were amazing!
Stayed 4 nights in Apr 2025

2/10 Terrible

Mounika

Stayed 4 nights in Dec 2024

6/10 Okay

Taiki

Stayed 1 night in Jan 2025

6/10 Okay

Luis

Traveled with family
Liked: Staff & service
We arrived after having to get our own transportation, which we had pre-arranged and the hotel lost. When they let me know what room I had, they mentioned there was no window(!) So of course I was charged extra to get a room with a window. Then there was the part about my booking about my reservation not being all-inclusive. Which most of the staff made me uncomfortable about. The hotel is one of the originals, so it's a bit out dated. All in all this was an average stay if not for the beautiful ocean that made up for it. I would not recommend this hotel. And I feel they should let travelers know about rooms without a window. That might be important to someone.
Stayed 4 nights in Dec 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, amenities
Because I booked on Expedia and got a great rate, the hotel didn't give me the all inclusive (only breakfast) despite me asking for it. The hotel wanted me to pay an extra 75 dollars a night. They stuck me in between the basement and the pool with loud music and construction blaring through the room from 10am until about 1130 pm. Because I had a yellow wristband and not blue, they wanted to charge 5 dollars for a coke and 7$ for a hot dog. So I just walked across the street and grabbed a hot dog and a two liter for 3 dollars at the circle K. Breakfast was generally leftovers from the restaurants from the night before, and they did have fresh eggs. That being said, it was a pretty lackluster hotel. If I was a drinker, I probably would have paid the extra 75, but I could easily find great food outside the hotel for less. Cancun is beautiful and safe. There is no ice machine, you must get a cup at a time at the bar. Room was musty, but the maid was very nice and accommodating (unlike the rude staff at the concierge). In June I stayed at the Canopy by Hilton. Much better deal and accommodating. If you pay the extra money that they want, perhaps you get treated better, but I certainly know that I'm not alone. I wish I could post the pictures of what I'm talking about. I have pictures of the gap in the upper and lower part of my door (contributing to the noise) as well as the bugs all over the room. Hard pass.
Stayed 12 nights in Dec 2024

2/10 Terrible

Omar

Traveled with partner
Liked: Staff & service
When we went to check in they did not give the room i shown expedia. They said the rooms were limited and wanted to charge me an upgrade for the room shown on Expedia. Then tried to sell me on the all exclusive when breakfast was part of it. I dont recommend this place. You will not get the room you see on expedia. Thankfully i was only there for 2 days.
Stayed 3 nights in Nov 2024

10/10 Excellent

Vahid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁.
Stayed 3 nights in Dec 2024

10/10 Excellent

Vinod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.
Stayed 3 nights in Dec 2024

6/10 Okay

Rafael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was average. The initial check in guy was terrible sent us to a room with no air conditioning and hot water took at least 30 minutes of running before it got hot. A second check in person doing what we saw her the next morning help us with a great functioning room
Stayed 5 nights in Oct 2024

6/10 Okay

TRONG

Stayed 2 nights in Nov 2024

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