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Hotel NYX Cancun

3.0 out of 5.0

Recent guest reviews

Construction next door you can't relax Bad customer service, told them three times to fix hot water in the the shower I woke up one day without air conditioning in my room all the said that we having problems with electricity, i asked to switching me to different room they told me me I have to pay $90 extra every day My room was small and you can't open any windows At checkout I was reviewing my bill and they added tips wich I didn't put because of bad service

Rooms are too small and there's a hotel under construction next to the NYX so it's too noisy. Its an old hotels so it needs a lot up grades and repairs.

Absolutely no complaints. Every staff member was helpful and friendly. Loved that there were palm trees on the beach of the hotel. Most hotels on the strip did not have the shade.

I wasn't able to charge things from the bar to my room, nor did they inform me how. Whenever I arrived someone was having issues with their key card. The night before I left I had an issue and asked the cleaning staff to let me in and she said no. I had to go back down stairs with kids to have them reactivate the key card. The wait staff on the patio for lunch and dinner picked and choose who could sit where. No this table sits 2, no this table sits 3. I paid for my hotel I should be able to sit wherever I wanted to.

Had an awesome time. The service was excellent. Gilmer the bartender at the poolside bar was very friendly and made great conversation , he also gave great tips on how to move around the hotel. I will definitely book this hotel again for future trips!!

Cons: hard to control room air temp, pools close early (8 pm), food at restaurant just mediocre, tv broken. Pros: friendly staff, clean room, beautiful ocean view, prime location, good price.

Parasailing and jet skiing guys were stationed in front of beach by hotel very convenient!!! The bus is the best and cheap way of transportation to get around the city

If you upgrade to a room looking out at he view it's well worth it absolutely beautiful. The staff was friendly and the beach was perfect with a beautiful setup. If your there to drink I would say probably not the best resort but if you need some relaxation it's perfect

Great stay, bed kinda stiff, but everything was great,food was awesome! Staff friendly, ive been to different hotels in cancun these past 3 years, but im definitely coming back to this one next year

It was a really nice and peaceful trip to caribbean cost of Mexico. The mix between the sea and the archaeological ruins arethe best thing to see over there. The hotel was good over all. Just, it is good to review in advance which kind of alcohol drinks are included in the inclusive plan. I was not alouded to drink some of them, at least I would pay for them.

the staff very nice and always with a smile , great lobby and bar the restaurants great the breakfast buffet wonderful but unfortunately the rooms are extremely old and in terrible shape I was in three different rooms and the one that had been recently renovated was not too bad but the other two simply disappointed they smell awful everything rusty and out of paint , very noisy and the lamps did not work the bathroom all in rusted chrome , the mirrors all smeared with paint the whole room experience awful for the kind of hotel they say they are. to me they are more in the one to two stars and I hope they get better because the rivera maya is taking all the best tourists

i love it i want to go back it was good we got the new rooms service was the best

This hotel continues to improve every year. Great location. Great pools. Rooms are clean. Bed and pillows a little firm. Nice menu variety.

On the good side: Great Service and great Location. Property is recently remodelled and looks good. On the bad side: Air Conditioner is the worst, No elevator (our room was on 6th floor), Bad Cable TV reception and No hot water in the shower.

Scary room something happen in the middle of the night looks like theres a ghost in our room cant sleep look like somebody was there not only us..2301 room

This was the first time we heard about this hotel so we decided to give it a try. The hotel was in very good conditions, clean (very important point), great location... As we stayed there during low season, we had it almost to ourselves and the staff was very helpful and nice while serving us. We will definitely go back!

The location was beautiful, great views. The rooms where very clean and spacious.

Great location, beach and value. Food is food and reasonable and restaurant right on the beach. Staff was great. Mattress could have been more comfortable but fine. You are near La Isla shopping center and across from Plaza Flamingos and bus stop and Taxi's. The streatch of beach is Perfect!

The hotel was nice and the staff was friendly. I would recommend this place.

staff are ok.beautiful place good food at a restaurant!i love that place definitely will go back again.

Blvd Kukulcan Km 11.5 Hotel Zone Cancun QROO

Hotel highlights

  • Walking distance to La Isla Shopping Mall
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Avenida Kukulkan, Hotel NYX Cancun is within a 10-minute stroll of sights such as La Isla Shopping Mall and Yamil Lu'um Archaeological Zone. This 163-room, 3-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi. It's on the beach and also a short walk from Tequila Museum and Cancun Interactive Aquarium.


Dining

Enjoy dining at Deck, one of 2 onsite restaurants.


Rooms

All 163 air-conditioned rooms provide minibars, coffee makers, and ceiling fans. Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are also available.


Property features

Guests staying at Hotel NYX Cancun enjoy access to 2 outdoor pools, a children's pool, and a spa tub. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include free WiFi in public areas, a meeting room, and a computer station.

Room options

Standard Room

Full 2 | King 1 | Sleeps 3

Junior Suite

King 1 | Sleeps 3

Master Suite

King 1 | Sleeps 3

Guest reviews for Hotel NYX Cancun

Everyone (10) Couples (69) Business (5) Family (19) Other (20) Friends (17)
1

be aware

Everyone
Construction next door the whole day you can hear machines

Construction next door you can't relax Bad customer service, told them three times to fix hot water in the the shower I woke up one day without air conditioning in my room all the said that we having problems with electricity, i asked to switching me to different room they told me me I have to pay $90 extra every day My room was small and you can't open any windows At checkout I was reviewing my bill and they added tips wich I didn't put because of bad service

By , from Arlington Tx on Jul 10, 2017

2

the beach compensated for the rest, it's beutiful

Everyone

Rooms are too small and there's a hotel under construction next to the NYX so it's too noisy. Its an old hotels so it needs a lot up grades and repairs.

By , from Austin, TX on Jun 29, 2017

5

exceeded expectations

Couples

Absolutely no complaints. Every staff member was helpful and friendly. Loved that there were palm trees on the beach of the hotel. Most hotels on the strip did not have the shade.

By on May 26, 2017

3

hmmm

Everyone

I wasn't able to charge things from the bar to my room, nor did they inform me how. Whenever I arrived someone was having issues with their key card. The night before I left I had an issue and asked the cleaning staff to let me in and she said no. I had to go back down stairs with kids to have them reactivate the key card. The wait staff on the patio for lunch and dinner picked and choose who could sit where. No this table sits 2, no this table sits 3. I paid for my hotel I should be able to sit wherever I wanted to.

By on Mar 18, 2017

Review comment responded on Mar 21, 2017

Dear guest, Receive my warmest greetings from Cancun. First and foremost thank you for choosing Hotel NYX Cancun as host of your recent holidays. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is with great concern I read we were not able to meet your expectations this time. Allow me to thank you for sharing your comments with us, as they will allow us continue to improve and provide a truly service to all of our guests. I hope to have the opportunity to welcome you back in the near future and provide you the truly experience you deserve. Sincerely, Hotel NYX Cancun

5

awesome beach front hotel

Everyone

Had an awesome time. The service was excellent. Gilmer the bartender at the poolside bar was very friendly and made great conversation , he also gave great tips on how to move around the hotel. I will definitely book this hotel again for future trips!!

By , from Dallas Texas on Jan 26, 2017

Review comment responded on Feb 13, 2017

Dear guest, many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you so much for your comments. See you soon in your next holidays. Best regards Hotel NYX Cancun

4

a good deal

Everyone

Cons: hard to control room air temp, pools close early (8 pm), food at restaurant just mediocre, tv broken. Pros: friendly staff, clean room, beautiful ocean view, prime location, good price.

By , from long island, ny on Oct 8, 2016

Review comment responded on Oct 10, 2016

Dear guest, thank you so much for choosing NYX Hotel Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate since they help us to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon. Many thanks for your valuable feedback. Best regards NYX HOTEL CANCUN

3

nice hotel the parasailing and jet skiing guys

Everyone

Parasailing and jet skiing guys were stationed in front of beach by hotel very convenient!!! The bus is the best and cheap way of transportation to get around the city

By , from Fort Worth Tx on Sep 30, 2016

Review comment responded on Oct 3, 2016

Dear guest, thank you so much for choosing NYX Hotel Cancun and for taking the time to let us know your experience with us, your comments are highly appreciate since they help us to improve our areas of opportunity. We are glad to know that you spent a great time here and enjoyed of our service. We hope that you will return again very soon. Many thanks for your valuable feedback. Best regards NYX HOTEL CANCUN

5

gorgeous beach

Everyone

If you upgrade to a room looking out at he view it's well worth it absolutely beautiful. The staff was friendly and the beach was perfect with a beautiful setup. If your there to drink I would say probably not the best resort but if you need some relaxation it's perfect

By on Aug 16, 2016

5

definitely going back to this hotel next year

Everyone

Great stay, bed kinda stiff, but everything was great,food was awesome! Staff friendly, ive been to different hotels in cancun these past 3 years, but im definitely coming back to this one next year

By , from nashville,tn on Jun 28, 2016

Review comment responded on Jul 1, 2016

Dear Guest, We truly appreciate your comments, especially to our staff. We are so happy to read that we exceed your expectation. We hope that you will return again very soon. Cordially NYX HOTEL CANCUN

3

nice hotel.

Everyone

It was a really nice and peaceful trip to caribbean cost of Mexico. The mix between the sea and the archaeological ruins arethe best thing to see over there. The hotel was good over all. Just, it is good to review in advance which kind of alcohol drinks are included in the inclusive plan. I was not alouded to drink some of them, at least I would pay for them.

By on May 2, 2016

Review comment responded on May 6, 2016

Dear Guest Many thanks for your review of our hotel, your comments are highly appreciated. We are very happy that we exceed your expectations. We hope that you will return again very soon. Thank you for your valuable feedback. Best regards NYX HOTEL CANCUN