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Hotel NYX Cancun

3.0 out of 5.0

Recent guest reviews

I wasn't able to charge things from the bar to my room, nor did they inform me how. Whenever I arrived someone was having issues with their key card. The night before I left I had an issue and asked the cleaning staff to let me in and she said no. I had to go back down stairs with kids to have them reactivate the key card. The wait staff on the patio for lunch and dinner picked and choose who could sit where. No this table sits 2, no this table sits 3. I paid for my hotel I should be able to sit wherever I wanted to.

Had an awesome time. The service was excellent. Gilmer the bartender at the poolside bar was very friendly and made great conversation , he also gave great tips on how to move around the hotel. I will definitely book this hotel again for future trips!!

Cons: hard to control room air temp, pools close early (8 pm), food at restaurant just mediocre, tv broken. Pros: friendly staff, clean room, beautiful ocean view, prime location, good price.

Parasailing and jet skiing guys were stationed in front of beach by hotel very convenient!!! The bus is the best and cheap way of transportation to get around the city

If you upgrade to a room looking out at he view it's well worth it absolutely beautiful. The staff was friendly and the beach was perfect with a beautiful setup. If your there to drink I would say probably not the best resort but if you need some relaxation it's perfect

Great stay, bed kinda stiff, but everything was great,food was awesome! Staff friendly, ive been to different hotels in cancun these past 3 years, but im definitely coming back to this one next year

It was a really nice and peaceful trip to caribbean cost of Mexico. The mix between the sea and the archaeological ruins arethe best thing to see over there. The hotel was good over all. Just, it is good to review in advance which kind of alcohol drinks are included in the inclusive plan. I was not alouded to drink some of them, at least I would pay for them.

the staff very nice and always with a smile , great lobby and bar the restaurants great the breakfast buffet wonderful but unfortunately the rooms are extremely old and in terrible shape I was in three different rooms and the one that had been recently renovated was not too bad but the other two simply disappointed they smell awful everything rusty and out of paint , very noisy and the lamps did not work the bathroom all in rusted chrome , the mirrors all smeared with paint the whole room experience awful for the kind of hotel they say they are. to me they are more in the one to two stars and I hope they get better because the rivera maya is taking all the best tourists

i love it i want to go back it was good we got the new rooms service was the best

This hotel continues to improve every year. Great location. Great pools. Rooms are clean. Bed and pillows a little firm. Nice menu variety.

On the good side: Great Service and great Location. Property is recently remodelled and looks good. On the bad side: Air Conditioner is the worst, No elevator (our room was on 6th floor), Bad Cable TV reception and No hot water in the shower.

Scary room something happen in the middle of the night looks like theres a ghost in our room cant sleep look like somebody was there not only us..2301 room

This was the first time we heard about this hotel so we decided to give it a try. The hotel was in very good conditions, clean (very important point), great location... As we stayed there during low season, we had it almost to ourselves and the staff was very helpful and nice while serving us. We will definitely go back!

The location was beautiful, great views. The rooms where very clean and spacious.

Great location, beach and value. Food is food and reasonable and restaurant right on the beach. Staff was great. Mattress could have been more comfortable but fine. You are near La Isla shopping center and across from Plaza Flamingos and bus stop and Taxi's. The streatch of beach is Perfect!

The hotel was nice and the staff was friendly. I would recommend this place.

staff are ok.beautiful place good food at a restaurant!i love that place definitely will go back again.

the place was awesome! people are amazing there the view is beautiful. Mario helped us out a lot by giving us tips on where to go. everyone is really friendly.

It was a beautiful place. And the rate too. I enjoyed be there

the hotel was great for couple stay and tours. the water in Cancun smells not good, maybe because it is a coastal city.

Blvd Kukulcan Km 11.5 Hotel Zone Cancun QROO

Located in Avenida Kukulkan, Hotel NYX Cancun is within a 10-minute stroll of sights such as La Isla Shopping Mall and Yamil Lu'um Archaeological Zone. This 163-room, 3-star resort welcomes guests with 2 outdoor pools, 2 restaurants, and free in-room WiFi. It's on the beach and also a short walk from Tequila Museum and Cancun Interactive Aquarium.


Enjoy dining at Deck, one of 2 onsite restaurants.


All 163 air-conditioned rooms provide minibars, coffee makers, and ceiling fans. Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Safes, phones, and ironing boards are also available.

Property features

Guests staying at Hotel NYX Cancun enjoy access to 2 outdoor pools, a children's pool, and a spa tub. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include free WiFi in public areas, a meeting room, and a computer station.

Room options

Standard Room

Full 2 | King 1 | Sleeps 3

Junior Suite

King 1 | Sleeps 3

Master Suite

King 1 | Sleeps 3