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Hotel NYX Cancun - Near La Isla Shopping Mall

Property class: 3.5

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Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall

A beach with palm trees, thatched-roof huts, and people swimming in the water.
A covered outdoor seating area with wooden tables and chairs, overlooking a beach with palm trees and thatched umbrellas.
A beachside bed with a view of the ocean, a thatched roof, and blue umbrellas.
A pool with palm trees and thatched umbrellas in the background.
A multi-story hotel with a central entrance, palm trees, and a well-lit staircase.

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd Kukulcan Km 11.5 Hotel Zone, Cancun, QROO, 77500
  • Place, La Isla Shopping Mall
    ‪6 min walk‬
  • Place, Isla Dorada
    ‪10 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a television, and artwork on the walls.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • Resort view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with a bed, a ceiling fan, a nightstand, a lamp, a view of the ocean, and a balcony with chairs.

Junior Suite

  • Partial ocean view
  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

A hotel room with two beds, a ceiling fan, a TV, and a balcony with a view.

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • Lagoon view
  • 398 sq ft
  • Sleeps 3

View all photos for Suite (Sunset)

A hotel room with a bed, a desk, a chair, a ceiling fan, a large window with a view of the sea, and a blue and white color scheme.

Suite (Sunset)

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

A bedroom with a large bed, a ceiling fan, a view of the ocean through large windows, and a balcony with chairs.

Master Suite

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 624 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera, Hotel NYX Cancun - Near La Isla Shopping Mall is adjacent to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a 10-minute walk of other popular attractions like La Isla Shopping Mall. This 196-room, 3.5-star hotel has an outdoor pool along with free in-room WiFi and free self parking.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 miles
  • La Isla Shopping Mall - 6 min walk - 0.4 miles
  • Isla Dorada - 10 min walk - 0.5 miles
  • Cancun Interactive Aquarium - 10 min walk - 0.5 miles
  • Hotel Zone Beaches - 18 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Park Royal Cancun - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Starbucks - ‬9 min walk
  • ‪Wander Rooftop Bar - ‬6 min walk
  • ‪McDonald's - ‬9 min walk

About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

At Hotel NYX Cancun - Near La Isla Shopping Mall, guests enjoy features like an outdoor pool, a gym, and a steam room. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this beach hotel include free WiFi in public areas, a terrace, and laundry facilities.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include minibars, coffee makers, and ceiling fans.
Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

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  • Spa
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Balam
  • Chianti
  • Deck
  • Umami

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Hot tub
  • Outdoor pool
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Communal living room
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Renovations and closures

The property will be renovating from September 2 2026 to November 23 2026 (completion date subject to change). The following areas are affected:
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 3000 per accommodation, per stay
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 005-007-002338/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun

Frequently asked questions

Are free cancellation options available at Hotel NYX Cancun - Near La Isla Shopping Mall?

Hotel NYX Cancun - Near La Isla Shopping Mall provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What's there to do around Hotel NYX Cancun - Near La Isla Shopping Mall?

This hotel is situated in Zona Hotelera within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall. You'll also find Forum Beach and Caracol Beach within a short drive.

Is there a spa at Hotel NYX Cancun - Near La Isla Shopping Mall?

Spa services at the hotel include deep-tissue massages, beach massages, and aromatherapy.

Does Hotel NYX Cancun - Near La Isla Shopping Mall feature a casino at the property?

No, Hotel NYX Cancun - Near La Isla Shopping Mall doesn't have a casino.

Will I find an indoor pool at Hotel NYX Cancun - Near La Isla Shopping Mall?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Does Hotel NYX Cancun - Near La Isla Shopping Mall feature a restaurant that includes a breakfast menu?

Yes, Hotel NYX Cancun - Near La Isla Shopping Mall has 4 restaurants, and serves free buffet breakfast each morning.

Will Hotel NYX Cancun - Near La Isla Shopping Mall allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel NYX Cancun - Near La Isla Shopping Mall.

How far is the airport from Hotel NYX Cancun - Near La Isla Shopping Mall?

The closest major airport to Hotel NYX Cancun - Near La Isla Shopping Mall is Cancun Intl. Airport (CUN), which is 13.5 mi away (22 minutes by car).

Does Hotel NYX Cancun - Near La Isla Shopping Mall host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel NYX Cancun - Near La Isla Shopping Mall.

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 373 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 84 out of 1000 reviews
Rating 2 - Terrible. 83 out of 1000 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good, just keep in mind that the sea has a smell, but other than that, the rooms were good and the staff were friendly. I found the taco place right beside very delicious
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Employees were very nice and professional. We definitely enjoyed Alberto
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness
Great food great pool
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place to relax and enjoy the beach
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous beach great staff. Very clean comfortable rooms.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities
Not very friendly lots of rules and regulations
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great buffet breakfast. Style of hotel is charming.
Stayed 8 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
So relaxing, the best place to stay.....definitely I'll comeback soon.thanks team😍
Stayed 4 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities, communication
The staff were very friendly and helpful. We really enjoyed our stay.
Stayed 12 nights in Jul 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Staff wasn't so easy to address. The food was too expensive, and not the best.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at NYX first time we had a lagoon view. This time we upgraded and went with the ocean view room was awesome. As with the first time, the staff that work there make the place a great resort super friendly the entertainment at the pool magic bar even the waves in the ocean are awesome to body surf you take a walk on the beach one mile each way you come back to NYX and the place is hopping. They’re doing something right and the new restaurant was great. Food was perfect. Shout out to my friend Joel. Great seeing you again at the restaurant. if you’re looking at reviews, just go for it and stay at NYX. You will love the place. we are beach people so I give that a 10. again, thanks to all the staff for making it a great vacation again
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way better experience than the first hotel we stopped by, the lady at checkin upgraded our room. Will definitely recommend.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!
Stayed 4 nights in May 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable, not to many restaurants choices.
Stayed 5 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing services and cleanliness!
Stayed 9 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The morning yoga and the aqua fitness classes were amazing!
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Intimate yet super fun hotel. Staff was unbelievably helpful in every way.
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
The staff was incredible
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

The hotel was very nice, we got an upgrade, we also got a nice champagne for our anniversary. Live salsa music was entertaining, pool had entertainment.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning.
Stayed 4 nights in Aug 2024
Verified review

6/10 Okay

Improve the breakfast
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Property conditions & facilities
Small but big enough
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

I had a great experience staying in this hotel. From the sunrise, the staff started cleaning the beach, sanitizing the chairs and cleaning the pool. Also, the breakfast was great with a lot of choices. The restaurant food was also great. The staff were nice and kind (could be better, I will give them a 4star). Just a heads up, If you forget tipping they will not be kind😁.
Stayed 3 nights in Dec 2024