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Hotel Chi Ibal Hu Cancun

2.0 star property
Hotel in Cancun with a 24-hour front desk

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Photo gallery for Hotel Chi Ibal Hu Cancun

Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets
Reception
Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets
Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets
Exterior

Reviews

5.2 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
C. 35 Nte. 63, Cancun, QROO, 77513
  • Place, Mercado 23
    ‪12 min walk‬
  • Place, Las Palapas Park
    ‪16 min walk‬
  • Place, Plaza 28
    ‪18 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Studio Suite, 1 King Bed

Deluxe Studio Suite, 1 King Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 King Bed

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio Suite, 2 Twin Beds

Deluxe Studio Suite, 2 Twin Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 2 Twin Beds

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio Suite, Multiple Beds

Deluxe Studio Suite, Multiple Beds | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, Multiple Beds

  • 377 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Deluxe Studio Suite, 1 Double Bed

Deluxe Studio Suite, 1 Double Bed | Individually decorated, individually furnished, free WiFi, bed sheets

Deluxe Studio Suite, 1 Double Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Cancun

Located in Downtown Cancun, Hotel Chi Ibal Hu Cancun is a leisurely stroll from sights such as Mercado 28 and Mercado 23. This 22-room hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and a 24-hour front desk.

What's nearby

  • Mercado 28 - 11 min walk - 0.6 miles
  • Mercado 23 - 12 min walk - 0.7 miles
  • Las Palapas Park - 16 min walk - 0.9 miles
  • Plaza 28 - 18 min walk - 1.0 mile
  • Cancun Mall - 4 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Mr. Lunch - ‬8 min walk
  • ‪El Pocito - ‬2 min walk
  • ‪Las Tortas de Cochinita - ‬1 min walk
  • ‪CLIPPER IV. El Popular Chino Chavez - ‬3 min walk
  • ‪Taqueria los 3 Reyes - ‬2 min walk

About this property

Hotel Chi Ibal Hu Cancun

Hotel in Cancun with a 24-hour front desk
At Hotel Chi Ibal Hu Cancun, guests have access to free WiFi in public areas. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations.
Guests can expect to find free WiFi. Wardrobes or closets are also available. Housekeeping is available once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Chi Ibal Hu Cancun Hotel
Hotel Chi Ibal Hu Cancun Cancun
Hotel Chi Ibal Hu Cancun Hotel Cancun

Frequently asked questions

Is a free cancellation option available at Hotel Chi Ibal Hu Cancun?

Hotel Chi Ibal Hu Cancun offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.

What is there to do near Hotel Chi Ibal Hu Cancun?

This hotel is situated in Downtown Cancun within a short 15-minute walk of Las Palapas Park and also 20 minutes on foot from Plaza 28. You'll also find Ultramar Ferry Puerto Juárez and Plaza Las Americas within a short drive.

Is parking available on site at Hotel Chi Ibal Hu Cancun?

No, this hotel doesn't offer parking.

Does Hotel Chi Ibal Hu Cancun feature a casino?

No, Hotel Chi Ibal Hu Cancun doesn't have a casino.

Is there an indoor pool at Hotel Chi Ibal Hu Cancun?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Chi Ibal Hu Cancun?

Amenities at this hotel that appeal to couples include concierge services and a 24-hour front desk.

Does Hotel Chi Ibal Hu Cancun have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Chi Ibal Hu Cancun have a restaurant with a breakfast menu?

No, Hotel Chi Ibal Hu Cancun doesn't have a restaurant that serves breakfast.

Are there connecting rooms at Hotel Chi Ibal Hu Cancun?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Chi Ibal Hu Cancun?

The closest major airport to Hotel Chi Ibal Hu Cancun is Cancun Intl. Airport (CUN), which is 11.8 mi away (23 minutes by car).

Can I book a room with a balcony at Hotel Chi Ibal Hu Cancun?

No, at Hotel Chi Ibal Hu Cancun, there aren't any guestrooms that list a balcony.

Hotel Chi Ibal Hu Cancun Reviews

Reviews

5.2
Rating 10 - Excellent. 39 out of 176 reviews
Rating 8 - Good. 22 out of 176 reviews
Rating 6 - Okay. 21 out of 176 reviews
Rating 4 - Poor. 10 out of 176 reviews
Rating 2 - Terrible. 84 out of 176 reviews

4.8/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jesus Jorge

Stayed 3 nights in Oct 2025

10/10 Excellent

Jesus Jorge

Stayed 1 night in Oct 2025

8/10 Good

Jesus Jorge

Liked: Amenities
Good
Stayed 2 nights in Sep 2025

10/10 Excellent

Jesus Jorge

Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Sep 2025

2/10 Terrible

Hortencia

Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t give me soap, no hot water but worse of all, no soap to shower.. no functioning tv, only netflix with a block that wont let you log in.. unsafe area
Stayed 1 night in Aug 2025

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Jesus Guillermo

Disliked: Staff & service
water and lights went out and they didn’t have a ETA. So had to bird bath before leave so I can catch my flights
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Stayed 2 nights in Jun 2025

10/10 Excellent

VICTOR, PEMBROKE PINES

Stayed 2 nights in May 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Thad

Stayed 1 night in Mar 2025

2/10 Terrible

Grant

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for… just pay more. You can find a nice hotel for $50 a night. Don’t stay here.
Stayed 1 night in Jul 2024

2/10 Terrible

mario

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in deplorable condition and look nothing like the photos provided
Stayed 7 nights in Jun 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Words do not describe!

Our stay was scheduled for 2 nights but lasted approx 45min. Hopeing hotels.com will make It right with a full refund. Walked into the room grabbed the A/C remote to turn on some air and it was covered in ants. Then I noticed ants on the shelf the remote was on and they were scattering. Then I Inspected the room and noticed there were no pillows and ants crawling on the bed. Walked into the bathroom and it appeared like the toilet hadn’t been flushed from someone previously, attempted to flush it and the toilet was broken. I went back down to the lobby to tell the desk worker about the issues and request a refund, he said I needed to reach out to Expedia. Then I reached out to hotels.com on the online chat because my phone does not work internationally, about the issue and they attempted to contact the property which had no luck even though the receptionist was laying on the couch in the lobby. As I stood in the room(because was to grossed out, to touch anything, by the amount of ants everywhere). Needless to say they just credited me $25 of one cash (or what ever it’s called) for the nights and I was on my own to find a room for the night. Keep in mind this is now 1am in downtown Cancun.
Stayed 2 nights in Jul 2024

6/10 Okay

Rocky

Disliked: Property conditions & facilities
Staff are nice.
Stayed 4 nights in May 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do Not Stay Here. Really terrible
Stayed 2 nights in Apr 2024

2/10 Terrible

Maria, Carmichael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel , no elevator,no handicap accessible , small twin beds ,no working Ac unit , garbage and dead plants outside ,only showered,but left to get a better hotel in a hood safe area
Stayed 2 nights in Mar 2024

10/10 Excellent

Vivia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the smell air smell nasty
Stayed 2 nights in Mar 2024

8/10 Good

Vivia

Traveled with family
Liked: Staff & service, amenities
It has sewage drainage issues.the smell was making me ill. The staff was helpful especially Roy he got ita
Stayed 2 nights in Mar 2024

10/10 Excellent

Vivia

Liked: Cleanliness, staff & service
Shops are nearby
Stayed 3 nights in Feb 2024

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and the service outstanding. The hotel is a simple place, no fluff, perfect for an overnight stay.
Stayed 1 night in Feb 2024

6/10 Okay

Samuel Wilson

Stayed 7 nights in Feb 2024

2/10 Terrible

Jerome

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs, dirty, no hot water, 1 towel half used shampoo was not at the Beach as advertised and changed Hotels 2 days prior to checkout, therefore want my money back.
Stayed 4 nights in Feb 2024

2/10 Terrible

benjamin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Thé picture in the add is far from reality. The place is in super bad shape. Even the towel that I got had several holes, I could pass my hand thru the towel. There was mold and smelled humidity. thought it was a joke but cameras never showed up so it was real crap.
Stayed 1 night in Jan 2024

2/10 Terrible

Luz

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was nothing compared to the pictures. The toilet was dirty, it even had pubic hair and pee around the seat. The door didn’t latch well.. The only counter in the room was extremely dirty and almost falling off the wall. There were cracks on the floors and the sink had broken tiles. The only window in the bathroom was broken. There was a lot of graffiti outside of the hotel as well as garbage everywhere. The only good thing I can say that is that guy at the reception was super nice and friendly.

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