Nice staff, clean room and bathroom. The room was a little small but it was clean. For $69 a night I didn’t expect a Ritz Carlton. The parking lot was well lit and appeared to be in a safe area. Will definitely consider staying here for a night on game day weekends in Tuscaloosa again.
When my husband and I arrived, our room was not ready. We waited in a very comfortable lobby, the manager was apologetic and offered free bottles of water. He kept notifying us about the approximate wait time and offered a discounted rate for the inconvenience.
I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter ...
We enjoyed our stay at the hotel! Room was spacious & the bed was very comfortable. The hotel had wonderful restaurant staff & great breakfast choices. The location was good & easy to get on the highway & close to shopping. We'll be back!
checked into the motel after 8pm.. proceeded to the room, notice a potato chip bag on the floor, also food (peas on the floor) the bathroom sink was broke, we immediately left to go to the store, we closed the door it would not latch or lock, tried about 5 times finally we had to pull the door hard to lock it. needless to say we left and went to find another place to stay, we came back after locating another motel and checked out, I had left a note for the front desk with the gentlemen that was there and a note that he signed documented my complaint, to call me the next day, I had to call them, they never tried to contact me, the manager said she was waiting on me to call her?????
An older hotel but very clean and comfortable. Good bed, Separate make up area, full length mirror, etc And even though on a freeway, very quite. Microwave and frig.
I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter storm ravaged the lower Midwest, and, I imagine, many people’s travel plans were changed as mine were. I am surprised that a company with a good reputation, as Best Western has, would treat customers so poorly!
Hotel was easy access from highway and numerous restaurants nearby. Room clean and comfortable. Breakfast was very average
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