I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter ...
Very conveniently located near freeways, restaurants and service stations. Very quiet. Large room. Very comfortable bed. Polite staff. We have stayed there twice before and will always stay there when we are in that area.
The desk staff were very cordial and accommodating. They were very pleasant at every encounter. The room cleaning staff was accommodating and very kind. We were in the room and didn’t want full turn over service, but just trash removed and towels exchanged. They were very kind and helpful. Our stay ...
Only issue we had was room was not ready. They were short on cleaning staff and the fill in person did not seem to understand when the manager said to clean room 212 she didn't mean clean 208 and 210 and not 212. We waited an hour past check in time to get a room
I reserved a room for 4 nights and tried to cancel my reservation 4 days prior to occupying it. With that much advance, I thought I might be charged for 1 night not for 4 nights. The Orbitz representative tried to intervene with the motel on my behalf. He was unsuccessful and apologized. A winter storm ravaged the lower Midwest, and, I imagine, many people’s travel plans were changed as mine were. I am surprised that a company with a good reputation, as Best Western has, would treat customers so poorly!
Hotel was easy access from highway and numerous restaurants nearby. Room clean and comfortable. Breakfast was very average
The air conditioner kept blowing cold air on me. Breakfast was good.
Ray. the female employee, greeted us immediately upon our arrival with a glowing and genuine smile. The check in was super quick. The room was a good size. The beds were phenomenal! We both slept better than we have in a long time. Upon checkout, there was Ray again with her big smile. When we were driving by the window in the car, Ray gave us a double handed wave goodbye. That was a special touch and we will certainly stay in this hotel again!
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