- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, JCB International, MasterCard, and Visa.
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Banff Ptarmigan Inn
3.0 out of 5.0
3.5
out of 5
Average Guest Review
See all 30 reviews
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Recent guest reviews
Great location. Rooms were comfortable and attractive. Breakfast was good. Underground parking is tight but definitely did the job. Front desk staff was friendly and helpful. We had 3 adult skiers staying in the room with gear and had adequate space.
The hotel is very clean, walking distance to downtown, great service, full buffet breakfast, jacuzzi, sauna and overall it was great. We had a room with an incredible view and the room was a cabin type. I felt I was in a luxury cabin! Definetly recommend it!
Convenient parking rather than further out and driving into Banff to shop or eat.
room was a little warmer than we were used to. Other than that, our stay was very nice.
breakfast was great. hotel staff was on point. their is two hot tubs and only one as hot
The staff at this hotel were fantastic. Very accommodating and friendly. The location was very convenient to all the shops a restaurants. Walking distant. I would recommend this hotel to all my friends.
Pros: 1. Friendly and helpful staff 2. Excellent complimentary breakfast 3. Clean room 4. Wonderful location 5. Great value overall Cons: 1. Horrendous parking situation (When I arrived, I was advised to park in the parking garage on the bottom level. Only after l went all the way to the ground floor, I found out that the garage was full. Both me and the car behind me had to exit the garage inclines in reverse due to the tight space. I had to park in a side lot with no main access to the hotel. There was access via a side door, which was both locked after a certain time, and required navigating a confusing maze-like path to the elevators.) 2. No AC in the room during a heat wave, only a fan
Bummer that there was no pool and WIFI is very weak in the rooms. Staff is very helpful and knowledgable of the area and things to do. Location is right in the downtown area which is very convenient to all shops and bus.
Overall good value and stay. Convenient location and good friendly staff.
Great value. Room was too close to the elevator and too noisy during the night. The best free breakfast ever. Courteous staff.
Great location and friendly staff. Definitely get a lot of value for money. In terms of luxury it's about 3 stars. Only complaint we had was that there were a couple of dried blood stains on the new sheets they had out. It was quickly resolved.
My friends and I just stayed for one night this week and were very pleased with this hotel. We didn't hear any noise in the hallways which was a plus. The windows did rattle while open due to the wind so we had to close them. The beds were super comfy but would have preferred a choice of pillows...the ones provided were very high! We would have liked a fridge and/or microwave in the room, but did appreciate a kettle and coffee pot. The hot breakfast was very good, especially having an omelette made to order! We would stay here again.
Great location, excellent amenities (including hot tub) but when we checked in the sheets had dried blood on them. Unacceptable even if the sheets were washed.
Room is big but pretty old and a bit smelly. No a/c need to turn the fan and windows on 24/7 and even so still smell. Parking/lobby/room is not easy to navigate and signages are not too too clear, but once you know the floor plan and this becomes less of a problem. Internet service is just a joke! I tried in-room, lobby, restaurant, and .... extemely lousy. Breakfaxt is included and is good. Overall for ~$200 a night I expect something better. Pretty disappointed and my wife is upset for the overall quality this place has to offer.
Very nice hotel with amazing view of the mountains. Right smack dab in the middle of town! Would recommend to all my family and friends.
A nice hotel that needs air conditioning before I would choose it again. Room was hot.
The location was great on Banff Avenue. The breakfast was delicious especially since they prepare omelets made to order. The hot tubs and steam/sauna rooms were great after long days of hiking. Overall our family enjoyed the hotel
The stay was ok in general. Very close to shopping which was great
We stayed 2 nights at the hotel, it is very conveniently located in Banff. They were, however, late to give us the room by 1 hour. The room was clean, but noisy. You can hear everybody talking in the hallway. So the late party goers coming back could wake you up!
The location was great , the breakfast was good, but the staff was average, they were to busy to take time to go through the hotel with us, for example the pool area theexercise are,etc,booking a room so long in advance should be moderate to great, i had to pay extra to get a room that was better, we were offered a split room, not a good plan, my husband did not care for that arrangem,ent so went and upgrade, that is my issue, will not stay there again. molly
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Cave and Basin National Historic Site is within 2 miles (3 km) of Banff Ptarmigan Inn while other popular attractions such as Upper Hot Springs are within 3 miles (5 km). This 134-room, 3-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. In the mountains, it's also near Banff Gondola and Mount Norquay Ski Resort.
Dining
Free hot/cold buffet breakfast is included with your stay and awaits you each morning. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Order from room service to satisfy your hunger without leaving your room.
Rooms
Banff Ptarmigan Inn's 134 rooms provide refrigerators, coffee makers, and free local calls. Guests can enjoy cable TV and stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Safes and ironing boards are also standard.
Property features
Banff Ptarmigan Inn features 2 spa tubs, a steam room, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this ski hotel include 2 meeting rooms, conference space, and a computer station.
Guest reviews for Banff Ptarmigan Inn
Everyone
Great location. Rooms were comfortable and attractive. Breakfast was good. Underground parking is tight but definitely did the job. Front desk staff was friendly and helpful. We had 3 adult skiers staying in the room with gear and had adequate space.
awesome location!!!
Everyone
The hotel is very clean, walking distance to downtown, great service, full buffet breakfast, jacuzzi, sauna and overall it was great. We had a room with an incredible view and the room was a cabin type. I felt I was in a luxury cabin! Definetly recommend it!
walking distance to shops and restaurants
Everyone
Convenient parking rather than further out and driving into Banff to shop or eat.
Everyone
room was a little warmer than we were used to. Other than that, our stay was very nice.
it's was great but the hot tub was always full
Everyone
breakfast was great. hotel staff was on point. their is two hot tubs and only one as hot
great sisters mini getaway
Families
The staff at this hotel were fantastic. Very accommodating and friendly. The location was very convenient to all the shops a restaurants. Walking distant. I would recommend this hotel to all my friends.
helpful staff, great breakfast, parking issues
Singles
Pros: 1. Friendly and helpful staff 2. Excellent complimentary breakfast 3. Clean room 4. Wonderful location 5. Great value overall Cons: 1. Horrendous parking situation (When I arrived, I was advised to park in the parking garage on the bottom level. Only after l went all the way to the ground floor, I found out that the garage was full. Both me and the car behind me had to exit the garage inclines in reverse due to the tight space. I had to park in a side lot with no main access to the hotel. There was access via a side door, which was both locked after a certain time, and required navigating a confusing maze-like path to the elevators.) 2. No AC in the room during a heat wave, only a fan
great location in downtown banff.
Families
Bummer that there was no pool and WIFI is very weak in the rooms. Staff is very helpful and knowledgable of the area and things to do. Location is right in the downtown area which is very convenient to all shops and bus.
good stay
Families
Overall good value and stay. Convenient location and good friendly staff.
first time in banff
Couples
Great value. Room was too close to the elevator and too noisy during the night. The best free breakfast ever. Courteous staff.
