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Holiday Inn Express Hotel & Suites Columbia East - Elkridge

2.5 out of 5.0

Recent guest reviews

Very friendly staff. We had a young child with us and they were very accommodating.

Overall, our stay was nice. However, this is supposed to be a smoke free hotel. When we got to our room, we could detect a smell of cigarette smoke - like maybe a residual smell left in the carpeting. When I opened the bathroom, there was actually a cloud of smoke and the room reeked of cigarette smoke. I immediately called the front desk. In about 10-15 minutes a young lady arrived, but she tried to dismiss the problem and said she didn't see the smoke and any smell was probably coming from the outside. I demanded a new room, and she said she would need to ask her supervisor. I went to the front desk, where to her credit, the supervisor immediately offered me a new room and even walked me to the new room to make sure it was satisfactory. It was, and all was good for the rest of our stay. The next day, the supervisor told me she went to my initial room and agreed that there was a huge amount of smoke in the bathroom and would work to remediate the problem and also try to figure out what happened. She was extremely helpful. Also, the hotel is right off of the highway, but it is kind of hard to get to, as you need to go through a gas station parking lot to get to the hotel parking lot.

Could be the best breakfast choices so far. Good hot food choices.

Had to wait for room it was not ready at past 4pm but they told us to help our selves to a drink and snack...wait was approx. 8 - 10 min. Room was wonderful and stay a delight...

We booked this hotel as it was near a gymnastics meet that my daughter was in. Hotel was clean and comfortable for the price. They also have a pool and free Continental breakfast which I thought was great.

We went there for business, everything tutned out great

Very friendly staff. Great Breakfast. Comfortable bed and room. Great location.

It was a great place to stay after a night at Toby's Dinner Theatre.

Could see the Holiday Inn Express, but it is not clear how to get to it. We finally figured out that you can go through a shopping center or through a gas station and get there.

Hard to get to from the highway. Breakfast is very lacking. Front desk help is the best I've ever encountered.

I recently spent 2 nights at this hotel, and enjoyed my stay. The location was perfect and close to a major expressway, and even so I was not disturbed by any noise or sounds of traffic. The entire hotel & carpet looked and smelled clean and fresh. The room was clean and trendy, I felt secure in it. I would recommend this hotel to family & friends.

Easy check in and check out- Breakfast had great selection and variety of items. Fitness area met my needs too.

This was an amazing clean comfortable hotel. I would stay there again. The staff was friendly.

Would recommened staying here. New hotel, good location

easy access to major roads; clean, courteous staff, nice free breakfast. Only thing that would be nicer would be small microwave in room, just in case...(there was one in the lobby).

Very friendly staff, clean rooms, access to mayor highways

There should be an entire floor that has non smoking rooms.

Very clean and comfortable rooms; a new facility and the common areas were very attractive too. I didnt use the pool but it seemed OK. the ladies helping at breakfast were super efficient. The desk staff was not helpful; they said the only way I could get to the airport was a taxi but actually it was better it hire an airport limosine service. they were very unhelpful to a young man who had problems with his room.

For a Holiday Inn Express, this place was great! Rooms were large and very clean. There were two queen beds, a couch, a desk, fridge and coffee. Even the morning breakfast was better than I've seen anywhere else. I've booked my husband to stay there in a month, and I wouldn't hesitate to stay there again myself!

Hotel was spotless clean, complimentary breakfast was more than expected, rooms were very clean, staff were always helpful and pleasant. Overall stay was an excellent experience. We will chose this Holiday Inn Express whenever we visit Baltimore!

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room

King 1 | Queen 2 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites Columbia East - Elkridge

Everyone (3) Couples (5) Business (2) Family (9) Other (3) Friends (2)
5
Everyone

Very friendly staff. We had a young child with us and they were very accommodating.

By on May 19, 2017

Review comment responded on Jun 16, 2017

Hello and thank you for your review. We appreciate the feedback. I'm happy to see you enjoyed your stay with us and your children are welcome to bring you back any time! Thank you, Bill D. General Manager

3

nice place for a short visit

Everyone

Overall, our stay was nice. However, this is supposed to be a smoke free hotel. When we got to our room, we could detect a smell of cigarette smoke - like maybe a residual smell left in the carpeting. When I opened the bathroom, there was actually a cloud of smoke and the room reeked of cigarette smoke. I immediately called the front desk. In about 10-15 minutes a young lady arrived, but she tried to dismiss the problem and said she didn't see the smoke and any smell was probably coming from the outside. I demanded a new room, and she said she would need to ask her supervisor. I went to the front desk, where to her credit, the supervisor immediately offered me a new room and even walked me to the new room to make sure it was satisfactory. It was, and all was good for the rest of our stay. The next day, the supervisor told me she went to my initial room and agreed that there was a huge amount of smoke in the bathroom and would work to remediate the problem and also try to figure out what happened. She was extremely helpful. Also, the hotel is right off of the highway, but it is kind of hard to get to, as you need to go through a gas station parking lot to get to the hotel parking lot.

By on Apr 26, 2017

Review comment responded on May 17, 2017

Thank you for your comments, I'm happy to hear that we were able to resolve the issue with the smoke smell in the bathroom. While we are a non-smoking hotel, we do have some guests who choose not to follow the rules. We understand how frustrating this can be and promise to keep working hard to keep this from happening in our hotel. We hope you will come back to see us again if you are back in the area and need a hotel! Thank you, Bill D. General Manager

5

breakfast!

Everyone

Could be the best breakfast choices so far. Good hot food choices.

By , from Wayne,Pa. on Jan 21, 2017

5

visit to 90 year old relative

Families

Had to wait for room it was not ready at past 4pm but they told us to help our selves to a drink and snack...wait was approx. 8 - 10 min. Room was wonderful and stay a delight...

By on Nov 18, 2015

5

good hotel for the price

Families

We booked this hotel as it was near a gymnastics meet that my daughter was in. Hotel was clean and comfortable for the price. They also have a pool and free Continental breakfast which I thought was great.

By on Feb 3, 2015

5

perfect

Couples

We went there for business, everything tutned out great

By on Jan 22, 2015

5

good hotel

Singles

Very friendly staff. Great Breakfast. Comfortable bed and room. Great location.

By on Oct 16, 2014

4

coworker rendezvous

GetawayWithFriends

It was a great place to stay after a night at Toby's Dinner Theatre.

By on Sep 1, 2014

4

very, very good except access from the road

Couples

Could see the Holiday Inn Express, but it is not clear how to get to it. We finally figured out that you can go through a shopping center or through a gas station and get there.

By on Jul 1, 2014

3

vacation

Couples

Hard to get to from the highway. Breakfast is very lacking. Front desk help is the best I've ever encountered.

By on Oct 28, 2013