A/C was not functioning and when we call reception they told us that they don’t have anyone at night and that in the morning the technician will come. Never happened. Thank goodness that it was cold outside and we slept with the balcony door open. Only one soap and we need it to go to reception to get another one. Two towels in a room if 4 persons.
The hotel was close to Marylive Casino and the shopping areas. Which is 7 minutes away
Idk why but I felt like the services have degraded.
It’s old and cheap. You get what you pay for and this hotel does not impress. But what do you expect for $50 dollars a night? It’s actually decent for the area and the price.
I like services and real friendly with all customer .real convenience for customer get breakfasts and coffee on morning thanks
A little old and run down, but clean and accommodating.
Shame on them they didn’t even have provision for clean drinking water. And I am just asking for some drinking water. Shame ! you can run hotel , but the front desk is like, “ sorry, we don’t have water”. the gym, airport shuttle, restaurant could be cherry on top to impress customers, but it’s the basic things that matters the most. and don’t tell me I can buy bottle water at the front desk. sorry I am not spending $2 for a half liter bottle of water and mostly I bring my water bottle . I just needed to refill. Thank you
The hotel is old and in need or renovations, the sheets was dirty and the cleaning staff still did not change the sheets after I complained. A manager had to come look at the problem. We were put in a smoking room, breakfast was only till 9am and the eggs were not edible...Walls are thin(can hear next room conversations). I would not recommend this hotel to anyone...
Friendly staff................................................
Older hotel but clean. Pleasant staff. Only 1 elevator worked so elevator wait time was long. Breakfast was also better than I thought it would be.
They screwed my reservation up. I initially booked Saturday through Monday morning. But ended up having to cancel one of the nights. Before I hung up the phone I asked the gentleman I spoke with specifically, “so I’m still good to check in for Saturday the 22nd?” He said that I was all set for that day. Then when I got there and it turned out he canceled the whole thing. And they were sold out so they couldn’t give me another room. Nothing against the girls that were there at the front desk. They were great. and the place didn’t seem like a horrible place. I just personally would never go back again just because it’s too risky. Fortunately, I was able to get a room not that far away. At a different hotel. But I would’ve been screwed if they were all sold out.
The people at the front desk are terrible. They will lie to get your money and then refuse to cancel the reservation you made solely based on your discussion with them. They have people who do not work at the front desk answering the phones and giving out false information.
Staff in front desk are excellent.! Nice lobby, nice breakfast room But the breakfast food always empty !!!! But we love this hotel anyway
Check in suppose to be 3 pm but room wasn’t ready, had to wait. Dated. Hair dryer didn’t work.
Clarion Hotel BWI Airport Arundel Mills places you within a 10-minute drive of popular sights such as Arundel Mills Mall and Maryland Live Casino. This 130-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free in-room WiFi.
Start your day off right with a free full breakfast, served each morning from 7:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.
Guests can expect free WiFi and 32-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and safes are other standard amenities.
Guests of Clarion Hotel BWI Airport Arundel Mills enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with concierge services, securing valuables, and luggage storage. Additional amenities include coffee/tea in a common area, laundry facilities, and an ATM.
A/C was not functioning and when we call reception they told us that they don’t have anyone at night and that in the morning the technician will come. Never happened. Thank goodness that it was cold outside and we slept with the balcony door open. Only one soap and we need it to go to reception to get another one. Two towels in a room if 4 persons.
The hotel was close to Marylive Casino and the shopping areas. Which is 7 minutes away
Thank you
Idk why but I felt like the services have degraded.
It’s old and cheap. You get what you pay for and this hotel does not impress. But what do you expect for $50 dollars a night? It’s actually decent for the area and the price.
I like services and real friendly with all customer .real convenience for customer get breakfasts and coffee on morning thanks
A little old and run down, but clean and accommodating.
Shame on them they didn’t even have provision for clean drinking water. And I am just asking for some drinking water. Shame ! you can run hotel , but the front desk is like, “ sorry, we don’t have water”. the gym, airport shuttle, restaurant could be cherry on top to impress customers, but it’s the basic things that matters the most. and don’t tell me I can buy bottle water at the front desk. sorry I am not spending $2 for a half liter bottle of water and mostly I bring my water bottle . I just needed to refill. Thank you
The hotel is old and in need or renovations, the sheets was dirty and the cleaning staff still did not change the sheets after I complained. A manager had to come look at the problem. We were put in a smoking room, breakfast was only till 9am and the eggs were not edible...Walls are thin(can hear next room conversations). I would not recommend this hotel to anyone...
Dear Ana,We appreciate you taking the time to share your experience with us. We are always looking to improve the guest experience, and take feedback from our guests seriously. In an effort to better improve our property, we have shared your message appropriately within the team. We do hope to see you in the future so that we can revamp your vision of our hotel, and make your next stay truly great.Sincerely,Hotel Manager.