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Recent guest reviews

Disappointing. The hotel no longer has shuttle service to the airport. They make you sign a notice saying no loud parties or you’ll get evicted and arrested. Tells you all you need to know about what’s going on there. The building sign even had burned out letters. The room was hot and stuffy when we arrived. The rooms have out of date 24 pin chargers by the bed and no USBs or even outlets by the beds. The staff are very nice but the entire hotel is not up to Marriott standards.

The hot tub wasn't working. We wrre provided 2 bsth towels, 1 washcloth and 1 hand towel for 4 people. The beds were NOT Queen size as advertised. The lobby and our hallway reeked of Marijuana. The ice machine on our floor wasn't working. Will never go back to that property. It gives Marriott a bad name.

What I didn’t like about the property was the fact that my bathroom wasn’t properly cleaned. My toilet had urine in it and urine on the seat. The shower had hair in it, and the floor was dirty. I went to the front desk to let them know and they said they would send someone up to the room and have them clean the bathroom. I intentionally left to give them space and upon my arrival 40-50 minutes, no one came to clean. I went BACK down to the front office and a man came up with a spray bottle and towel. He went in to ‘clean’ the bathroom. Never using water, he came out 5-10mins later stating he was done and left. I went back in the bathroom, the hair was still in the same spot and the floor still had the dirty footprints. I also went to the front desk to get two face towels and two body towels, and was informed that they didn’t have any face towels, or hand towels. Just body towels 🙁

Although I didn't get a chance to explore the surrounding area, I did notice while driving it was convenient to everything and most things like restaurants, shopping and even the casino was in walking distance if necessary.

The room smelled moldy, the bed mattress was sunken, the carpet was filthy. We had to request hand soap which is unacceptable during covid.

Although the property was clean, it was

This is a very nice, clean, affordable facility and it is close to everything.

The fact that I reserved my room 1 month ahead of time and they waited until I walked in the door to tell me it wasn't available

Very pleasant stay, highly recommended. Will visit again soon.

I didnt like i had to pay to park there. That should have been included to the price i paid to stay there. I didnt like the idea of no room service. You get nothing for your money. The mattress was worn out. To soft. Had a dip in the middle. I didnt sleep good at all. Anything you needed. You had to go and get it from the front desk. Never again. Not worth it

It was a nice experience staying there. The staff was very professional.

Everything is close by and it’s a nice area for family as well !!!!

No security teens roaming property pulling fire alarm smell of marijana in hallways and room all night one employee front desk in charge of property no security at all.

The staff was very nice and pleasant and tried to make us as comfortable as possible. My stay overall was very disappointing. I poked the room to have fun for my sons 5th birthday and swim with his dad and brothers. Upon booking my room I spoke to some one to make sure I asked was the pool open even things were starting to open due to the pandemic. He assured me the pool was open and everything would be good. Upon checking in we found out the pool was not open and we would not be able to swim. I was very upset because this is not what I was told or promised. There was an associate hotel across the way that did have a pool so we suggested to make it right by at least allowing us to go there to swim. Management said that wasn’t allowed. I was very upset that my sons day was ruined. We were also told we would have buffet breakfast which was also a lie. We had to go to the front desk to pick up bag breakfast. Inside the bag was a bottle of war, a muffin and a granola bar. Another reason for me to be upset. I have never endured a stay like this and would like to be somehow compensated for being given the incorrect information and ruining my sons day. It was disgraceful. Someone had trash hidden in one of the bureaus by the elevator. It was full of rotten and old food. The front desk clerks did the best they could to accommodate us but it was beyond their control. Someone should be compensating me for booking 4 rooms and getting nothing that I expected. It was my worst experience

The property was nice and clean. Employees very friendly and helpful.

The hotel was great but the bottom line was I had to pay extra charge with you guys so I didn’t like that

Teague Rd Hanover MD

Hotel highlights

  • Walking distance to Arundel Mills Mall
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking

Arundel Mills Mall is a short stroll from SpringHill Suites by Marriott Arundel Mills BWI Airport, and other popular attractions like Maryland Live Casino are within a mile (2 km). This hotel has 128 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:00 AM to 10:00 AM. For a nice break, mingle with other guests at the free manager's reception.


Rooms

The 128 accommodations feature kitchenettes and space to spread out with living rooms. Guests can expect 32-inch LCD TVs with satellite channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. IPod docks, sofa beds, and coffee makers are other standard amenities.


Property features

At SpringHill Suites by Marriott Arundel Mills BWI Airport, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.

Room options

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 5

Room, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Guest reviews for SpringHill Suites by Marriott Arundel Mills BWI Airport

Everyone (17) Couples (7) Family (15)
3
Partner Couples

Disappointing. The hotel no longer has shuttle service to the airport. They make you sign a notice saying no loud parties or you’ll get evicted and arrested. Tells you all you need to know about what’s going on there. The building sign even had burned out letters. The room was hot and stuffy when we arrived. The rooms have out of date 24 pin chargers by the bed and no USBs or even outlets by the beds. The staff are very nice but the entire hotel is not up to Marriott standards.

By on Apr 7, 2022

Review comment responded on Apr 7, 2022

Thank you for your recent stay and your feedback.

2
Family

The hot tub wasn't working. We wrre provided 2 bsth towels, 1 washcloth and 1 hand towel for 4 people. The beds were NOT Queen size as advertised. The lobby and our hallway reeked of Marijuana. The ice machine on our floor wasn't working. Will never go back to that property. It gives Marriott a bad name.

By on Jan 10, 2022

Review comment responded on Jan 11, 2022

Thank you for your recent stay at Springhill Suites Arundel Mills.

3
Family with small children

What I didn’t like about the property was the fact that my bathroom wasn’t properly cleaned. My toilet had urine in it and urine on the seat. The shower had hair in it, and the floor was dirty. I went to the front desk to let them know and they said they would send someone up to the room and have them clean the bathroom. I intentionally left to give them space and upon my arrival 40-50 minutes, no one came to clean. I went BACK down to the front office and a man came up with a spray bottle and towel. He went in to ‘clean’ the bathroom. Never using water, he came out 5-10mins later stating he was done and left. I went back in the bathroom, the hair was still in the same spot and the floor still had the dirty footprints. I also went to the front desk to get two face towels and two body towels, and was informed that they didn’t have any face towels, or hand towels. Just body towels 🙁

By on Nov 22, 2021

Review comment responded on Nov 22, 2021

Good Evening I apologize that your stay was not up to your expectations our our expectations. I hope that if you come back in the area you would give us another try for us to meet your expectations.

5
Everyone

By on Oct 14, 2021

2
Family

Although I didn't get a chance to explore the surrounding area, I did notice while driving it was convenient to everything and most things like restaurants, shopping and even the casino was in walking distance if necessary.

By on Oct 11, 2021

Review comment responded on Oct 11, 2021

Thanks for staying with us. We appreciate your feedback!

2
Family with small children

The room smelled moldy, the bed mattress was sunken, the carpet was filthy. We had to request hand soap which is unacceptable during covid.

By on Aug 16, 2021

2
Everyone

Although the property was clean, it was

By on Jul 13, 2021

5
Family

This is a very nice, clean, affordable facility and it is close to everything.

By on Jul 1, 2021

1
Partner Couples

The fact that I reserved my room 1 month ahead of time and they waited until I walked in the door to tell me it wasn't available

By on May 10, 2021

5
Partner Couples

Very pleasant stay, highly recommended. Will visit again soon.

By on Apr 27, 2021

SpringHill Suites by Marriott Arundel Mills BWI Airport

7544 Teague Rd, Hanover, MD 21076
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