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Recent guest reviews

First my card information was all jacked up. The front desk staff said that they had a different card on file for me, when I clearly showed him that I paid through orbitz and with my current card. Then he gives me keys so me and my guest proceeded to the room as I open the door I was greeted by another family. I walked in a room that was already occupied. I went back and the from desk staff assisted the situation and changed my room. Later on that night I called the front desk and asked could I request a late checkout. This was around 8 pm. The same front desk staff member answered and said he doesn’t know how to do so and that I would have to talk to his manager to do so. I asked when will the manger be available he said 8 am. Well that’s pointless to ask for a late checkout so close to original checkout time. I asked could he put a note in on me requesting a late checkout he proceeded to let me know gw doesn’t know how to do so. I’m just upset with the staff member not having any help if he’s fairly new.

Perfect environment for me and my kids will come heree again

The battery in our smoke alarm started to beep in the middle of the night. And maintenance was not into change the battery until 8 o’clock the next morning. However, Jean, the manager was very kind in compensating us for the loss of sleep. We will definitely be back!

I loooooved the jacuzzi tub ; after a long night the hotel housekeeping woke us up 3 hours before checkout TWICE :( but my overall experience was awesome ! Check in was easy & delightful

The room smelled of mold , the wall looked wet and like it was caving in . Definitely the worst experience ever ! I do not recommend staying here .

When I arrived they had my reservation as canceled and then rebooked. It showed me already checked in when I hadn’t. The previous guest in the room had obviously been smoking in there for days. There were no other rooms left. I had to find another hotel. The front desk clerk was very nice and felt terrible about the situation.

No easy way to get there but hotel property is in a very quiet location. Have to drive through large condo/apartment complexes to get there, however, a very nice facility and one I would definitely stay at again.

Desk staff were very competent and welcoming. Facility was excellently maintained. Complimentary breakfast was well prepared and sufficient to cover guests on hand. The only complaint was the musty smell in the room upon entering. Probably, the a/c unit filter need to be cleaned or replaced.

Loved the suite and indoor pool. Great breakfast. Confusing to find

Liked all of it. Clean, new, safe, good breakfast. Internet was slow and even sporadic at times in our room (we were at the end of the building, but, still, in this day and age, to do our work, etc, needs to be good in every room).

Stayed 1 night due to power outage. Nice comfortable rooms. Very roomy. One negative is curtains don't close all the way

I stayed at this hotel for two days with a crew of my employees. I generally stay at Marriot or Hilton locations as they are consistent in service and accomodations but this hotel was closest to our jobsite and the price was reasonable so I took the chance (had a previous poor stay at a Comfort hotel in SC). This is a good hotel. The rooms were identical in size and accomodations to a Spring Hill Suites room. The bed was comfortable. The front desk help was exceptional both during the day and at night. Extremely friendly and helpful. If I was to be critical of anything I would have wanted a better fruit selection at breakfast. There were oranges and apples and the oranges were not in the best condition. Overall, though, this is an great hotel, reasonably priced, and an excellent value for your dollar. A few people mentioned light in their rooms. There were light blocking curtains in the room.

Decent price, good associates. Breakfast good. Rooms ok but old and need updating. Mostly workers at this location

this hotel suited my purpose for the night just in town for a dr appointment

Close to our destination so very convenient. No restaurant/bar area, no local shuttle. Room reserved for 4 people. Supplied with 3 bath towels and 2 washcloths, front desk advised that they only had 2 hand towels and one washcloth available at the time of our request. Had to track down housekeeping to obtained additional towels. No local business guide provided in room. Both outside trashcans were overflowing and were not emptied at all while we were there.

Old Waterloo Road Elkridge MD

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Business center

Comfort Suites Columbia Gateway places you within a 15-minute drive of popular attractions such as Arundel Mills Mall and Maryland Live Casino. This 83-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.


Rooms

All 83 soundproofed accommodations feature living rooms. 36-inch LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Microwaves, refrigerators, and coffee makers are also standard.


Property features

Guests of Comfort Suites Columbia Gateway enjoy access to free WiFi in public areas, conference space, and a business center. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a computer station, express check-out, and free newspapers.

Room options

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Non Smoking, Jetted Tub

1 King Bed | Sleeps 3

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Comfort Suites Columbia Gateway

Everyone (9) Business (10) Couples (10) Family (13) Friends (2)
5
Everyone

By on Mar 6, 2021

Review comment responded on Mar 17, 2021

Thank you taking the time to review our property! We're glad you enjoyed your stay and hope to see you soon!

5
Everyone

By on Dec 14, 2020

Review comment responded on Dec 15, 2020

Thank you for staying with us and we're glad you enjoyed your stay!

2
Partner Couples

First my card information was all jacked up. The front desk staff said that they had a different card on file for me, when I clearly showed him that I paid through orbitz and with my current card. Then he gives me keys so me and my guest proceeded to the room as I open the door I was greeted by another family. I walked in a room that was already occupied. I went back and the from desk staff assisted the situation and changed my room. Later on that night I called the front desk and asked could I request a late checkout. This was around 8 pm. The same front desk staff member answered and said he doesn’t know how to do so and that I would have to talk to his manager to do so. I asked when will the manger be available he said 8 am. Well that’s pointless to ask for a late checkout so close to original checkout time. I asked could he put a note in on me requesting a late checkout he proceeded to let me know gw doesn’t know how to do so. I’m just upset with the staff member not having any help if he’s fairly new.

By , from Baltimore on Jul 12, 2020

Review comment responded on Aug 4, 2020

WE apologize about the issues you had during your stay, we are currently looking into the situation and would reach out to you in the coming days to see how we can make things right.

5
Family Family

Perfect environment for me and my kids will come heree again

By , from Columbia md on May 31, 2020

Review comment responded on Jun 1, 2020

We are glad to hear that you enjoyed your stay. Thank you for your feedback!

4
Family

The battery in our smoke alarm started to beep in the middle of the night. And maintenance was not into change the battery until 8 o’clock the next morning. However, Jean, the manager was very kind in compensating us for the loss of sleep. We will definitely be back!

By on Mar 10, 2020

Review comment responded on Mar 25, 2020

Thank you for staying with us! I'm glad we could make up for the inconvenience and hope you stay with us the next time you are in the area.

4
Partner Couples

I loooooved the jacuzzi tub ; after a long night the hotel housekeeping woke us up 3 hours before checkout TWICE :( but my overall experience was awesome ! Check in was easy & delightful

By on Jan 3, 2020

Review comment responded on Jan 8, 2020

Thank you for staying with us! We are glad you enjoyed your stay and hope to see you again!

1
Family with small children Partner Couples

The room smelled of mold , the wall looked wet and like it was caving in . Definitely the worst experience ever ! I do not recommend staying here .

By on Nov 3, 2019

Review comment responded on Dec 27, 2019

thank you for your feed back

1
Family Family

When I arrived they had my reservation as canceled and then rebooked. It showed me already checked in when I hadn’t. The previous guest in the room had obviously been smoking in there for days. There were no other rooms left. I had to find another hotel. The front desk clerk was very nice and felt terrible about the situation.

By on Nov 3, 2019

Review comment responded on Dec 27, 2019

thank you for your feed back

5
Family

No easy way to get there but hotel property is in a very quiet location. Have to drive through large condo/apartment complexes to get there, however, a very nice facility and one I would definitely stay at again.

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Thank you for your feedback!

5
Family Business Business

Desk staff were very competent and welcoming. Facility was excellently maintained. Complimentary breakfast was well prepared and sufficient to cover guests on hand. The only complaint was the musty smell in the room upon entering. Probably, the a/c unit filter need to be cleaned or replaced.

By on Aug 1, 2019

Review comment responded on Aug 4, 2019

Thank you for your feedback! We are happy to hear that you enjoyed your stay and will address that issue directly!

Comfort Suites Columbia Gateway

7146 Old Waterloo Road, Elkridge, MD 21075
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