Loved the restaurant next door.
Great hotel clean staff friendly kid friendly and the kids loved the pool
Everything was nice and clean
The issue was with how small the rooms were and that there were roaches all over the rooms
My room never got cleaned even after talking to staff when the tub started gurgling and suds were coming out of drain. They said they were sending message to maintenance. I left my room to go to town and when I came back I figured my tub fixed and room cleaned but nothing was done and my tub was nasty since the suds went down there was dirt and scum in tub I couldn’t even take a shower because it was nasty. I mentioned something to front desk and the woman didn’t seem to really care she just wrote something down and said thank you.
I chose this property because of what I perceived was good value, specifically an affordable rack rate AND a hot breakfast. There was no hot breakfast, and what breakfast items were quite limited. When I mentioned this to the curt check-in/desk associate, she blamed COVID. I totally understand, however the web site should be updated.
I’m glad the stay was over with noisy late at night room wasn’t clean while we was gone. Management said that if we don’t request cleaning they won’t do it because of Covid. (Bull****). I had to request towels and the hotel lady behind the desk had an attitude. I won’t recommend
Excellent front desk service. The food at the pub right in the parking lot is a must try.
Overall pretty clean. Due to covid no breakfast buffet, only small pack with banana. Need to call for shuttle from Airport. Most of the amenities are not available.
The cleanliness and the fact that there was no smell of smoking of any substance.
Everything was excellent 👍Great services thanks
Great front desk staff. . .
Clean, friendly service, appreciated shuttle service.
Best Western Plus BWI Airport Hotel / Arundel Mills places you within a 15-minute drive of popular attractions such as Arundel Mills Mall and Laurel Park. This hotel has 133 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour gym.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM. This hotel is home to a restaurant and a bar/lounge.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, microwaves, and coffee makers are other standard amenities.
Guests of Best Western Plus BWI Airport Hotel / Arundel Mills have access to an indoor pool, a 24-hour gym, and a sauna. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Loved the restaurant next door.
Great hotel clean staff friendly kid friendly and the kids loved the pool
Everything was nice and clean
The issue was with how small the rooms were and that there were roaches all over the rooms
My room never got cleaned even after talking to staff when the tub started gurgling and suds were coming out of drain. They said they were sending message to maintenance. I left my room to go to town and when I came back I figured my tub fixed and room cleaned but nothing was done and my tub was nasty since the suds went down there was dirt and scum in tub I couldn’t even take a shower because it was nasty. I mentioned something to front desk and the woman didn’t seem to really care she just wrote something down and said thank you.
I chose this property because of what I perceived was good value, specifically an affordable rack rate AND a hot breakfast. There was no hot breakfast, and what breakfast items were quite limited. When I mentioned this to the curt check-in/desk associate, she blamed COVID. I totally understand, however the web site should be updated.
