Excellent front desk service. The food at the pub right in the parking lot is a must try.
Overall pretty clean. Due to covid no breakfast buffet, only small pack with banana. Need to call for shuttle from Airport. Most of the amenities are not available.
The cleanliness and the fact that there was no smell of smoking of any substance.
Everything was excellent 👍Great services thanks
Great front desk staff. . .
Clean, friendly service, appreciated shuttle service.
The bed was very comfortable, the room was clean and smelled fresh
The hotel and the rooms were very clean. Four pillows and nice beds . exceptional continental breakfastSuper friendly staff
Dust on furnitures Excellent staff service especially front desk and driver (young man/student) I did not ask his name, I forgot my cashmere pashmina a (gift from Dubai) went to DC was heading to Chicago, thanks to them I was re united with it!!
The room was clean and comfortable. All staff were friendly and helpful. They could use better/bigger pillows.
Close to the airport and superior accomodations. Staff were extremely accommodating. Near by, walkable restaurant was an additional bonus.
The shuttle driver was especially helpful Front desk people also great Our first room smelled awful The staff at the front desk immediately gave us another room and apologized
parking was tight, the property could use more signage that can be seen when traveling from either direction. I drove by it in the dark, then a few miles past, I got redirected and had no trouble seeing the sign from that direction
Stuck at BWI during a winter storm and booked a room here online from Las Vegas. They have a free airport shuttle, WIFI, breakfast, small refrigerator, coffee maker, spacious and very clean rooms, and king beds as an option. Water pressure in the shower was excellent. The staff was wonderful. They offered late check out which helped us out greatly. The only drawback is there isn’t much around the hotel. There’s a decent restaurant right next door which was helpful but a mini convenience store was about 5 minutes by car - too far to walk. But, the shuttle driver offered to drive us up there for provisions. I can’t say enough good things about the excellent customer service from the staff. If I had the occasion to be in the area again, I would definitely stay again.
Getting the attention of staff at the front desk is the only downer to this hotel. Otherwise good price for area, clean, decent size rooms, and close to restaurants without having to use interstate.
Best Western Plus BWI Airport Hotel / Arundel Mills places you within a 10-minute drive of popular sights such as Arundel Mills Mall and Maryland Live Casino. This 133-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and a 24-hour fitness center.
Start your day off right with a free on-the-go breakfast, served each morning from 6:00 AM to 9:00 AM. This hotel is home to a restaurant and a bar/lounge.
All 133 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free weekday newspapers, safes, and phones are also standard.
Guests of Best Western Plus BWI Airport Hotel / Arundel Mills have access to an indoor pool, a 24-hour fitness center, and a sauna. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, conference space, and a 24-hour business center.
Excellent front desk service. The food at the pub right in the parking lot is a must try.
Overall pretty clean. Due to covid no breakfast buffet, only small pack with banana. Need to call for shuttle from Airport. Most of the amenities are not available.
Thank you for your review. Yes due to the covid things are different. We are looking forward to things getting better soon. Hope to see you again.
Thank you for your 4 out of 5 review. Hope to see you again.
The cleanliness and the fact that there was no smell of smoking of any substance.
WOW, thank you for your outstanding review about the cleanliness of our hotel and No Smoke Smell. Hope you come again.
Everything was excellent 👍Great services thanks
Thank you for staying with the Best Western Plus BWI Airport/Arundel Mills. We are happy to hear that your stay and service was excellent. Hope to see you again soon.
Great front desk staff. . .
Thank you so much for staying with the Best Western Plus BWI Airport/Arundel Mills. I will pass on your comment about the great front desk staff.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 410.796.3300.
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 410.796.3300.
Clean, friendly service, appreciated shuttle service.
Thank you for your great review hope to see you soon
The bed was very comfortable, the room was clean and smelled fresh
Thank you for staying with the Best Western Plus Airport/Arundel Mills.
Thank you so much for taking the time to leave such a positive review. We are so glad to hear that you stayed with the BEST WESTERN PLUS BWI Airport /Arundel Mills. The Stained Glass Pub is a great place with great food all the locals think so too. Hope to see you soon.