TownePlace Suites Atlanta Norcross / Peachtree Corners3.0 out of 5.0
Recent guest reviews
For having been "walked" here, they were extremely accommodating and helpful. Unfortunately, there was a rowdy crew at the hotel that night and the police had to show up to disperse them. Other than that, it was cleanly and breakfast was sufficient. Recommend if your looking for something cheap outside of Atlanta......
This hotel is very marginal an certainly not deserving of the Marriott flag. Rooms are old and about as basic as they can get.... to sum this property up I have stayed at nicer super 8's. Property claims to be pet friendly until they slap on the $100 pet fee. Least satisfied I have ever been as an almost exclusive Marriott traveler.
This is a nice place with a friendly staff. It's reasonably priced and our room was clean. The bed was very soft and may have been nearing the end of it's useful life because I kept rolling to the middle. It's conveniently located and they have a small pool, a couple of gas grills and a grassy picnic area in the back that is tree covered. Good place to walk the dog. On that, the sign at the front desk said there is a $100 non-refundable pet fee... so keep that in mind. We had one of the smaller rooms but it had a small but fully functioning kitchen with a range oven, microwave, full size fridge and basic utensils along with basic dinnerware. Overall, I recommend this place and will considered staying there again. Hopefully they will have replaced the mattresses by then.
My wife and I stayed here recently on a trip through Atlanta. We are Marriott rewards members so we stay at a lot of different Marriott branded hotels. We checked in and were told our room was in the building next door. We exited the lobby and walked across the parking lot where we had to use the room key to enter the other building. I did appreciate this feature, however, our keys we had just received did not work. We went back to the lobby for the woman working at the desk to correct the error, which she did. This would not be an issue, however, it happened two more times through the stay. I am not sure if the key card reader is faulty or if the key cards I was given should be thrown away. It is an issue I had never had at Marriott before. It wouldn't have been such a hassle had we not had to go to a different building on each occasion. On top of this problem, the room was quite dirty. The carpets looked as though they had not been vacuumed. There were crumbs all over the room. The bathroom was also dirty with a ring around the tub and toilet. Housekeeping needs to step it up as this is not Marriott quality.
I was pleasantly surprised to book this hotel online for an entire week for an amazing price! I was skeptical that it may be somewhat mismanaged because of the price. Upon arriving, my room was very clean and well taken care of. The pool is small, but enough to get wet in the hot weather. The breakfast was fresh and hot each morning. The staff members were all friendly and helpful. I had a few small requests that were fulfilled immediately. Very courteous and professional! Would highly recommend staying here!
I awoke my first morning at this facility in a bed that had been soaked in urine from a previous occupant and apparently just made over by housekeeping. Then, not only did the housekeeping staff lie about replacing the mattress the next day, the Manager lied about it as well, to insulate herself from any repercussions from Marriott corporate. I am a Marriott Platinum Elite member and spend over 200 nights a year in Marriott facilities. I can say for a fact that this is the WORST stay, and the WORST management staff and the WORST Marriott affiliated facility ANYWHERE, EVER. Stay elsewhere.
We stayed June 22 to the 25, and from the day we arrived to the day we left, we enjoyed our experience at this property! Otis checked us in and he was very kind and helpful. The next morning, we experienced the breakfast. Although this breakfast is smaller than most Towneplace's I've seen, the quality of the food makes up for it. The turkey sausage was the best tasting sausage that I've ever had, and the waffles were fantastic. Unfortunately I couldn't catch the attendant's name, but she was very nice and smiled a lot. After we came back from the conference nearby, housekeeping made all our beds. Including our air mattresses that we had. I felt that gesture really spoke volumes about the Towneplace brand's initiative. That night we accidentally set the fire alarm cooking food and the desk called to check on us. It did take a while for the alarm to silence. Upon checkout, Frank was at the desk to check us out. He was also very kind, he asked about the conference and how the experience was. Once again, another gesture that really speaks out for Towneplace. Unfortunately I did give this review four stars. The reasons being; I noticed on the 3rd floor of the A building, the mechanical room was completely missing the door knob. This could be a hazard. In one of our rooms, the A/C would not stop squealing loudly, and we had to move that room, a couple of employees didn't speak when I passed by, and I had to ask for Frank's name because he wasn't wearing a name tag. All in all, though, the experience was fantastic. Everyone in our group loves this property.
During our family vacations - Marriott is my first choice and rarely have been disappointed. Yes there are minor ones - but this one takes the cake. We spent two nights in a two bedroom suite with teen boys. To begin with the bedrooms, kitchen were maintained clean. Breakfast was good and sumptous. Front Desk staff was courteous and pleasant but it's not a great stay if I have to deal with them at all. Kitchen is not well stocked - we had to run up to front desk to get even basic stuff. The bedrooms have AC vents - but the living room has no vents - it gets quite warm/humid after a while. Housekeeping somehow totally missed making the bed, cleaning bathroom etc., even the two dishes in the sink were not washed. No new towels, no soap nothing - they just entered and left back. We were stunned by the state of the room on return. Wifi is very poor quality. The rooms are of poor quality - bathroom doors won't close properly, shelves are very old and dingy - cheap stuff in a so-called upscale hotel.
I chose the property based on the relative price to other Marriott properties. The grounds were well kept and every hotel staff member I encountered was extremely nice and eager to help. The property was quiet and overall a decent place to stay. The back of the parking lot is starting to look a bit like long term storage with a cargo trailer and a Harley under a cover sitting about. I'm not sure if it was a guest or a mobile detail shop, but someone's car was getting washed by a guy with a bucket and sponge. The interior is teetering on the edge of being in need of an update. There wasn't any single issue but more of a general impression with the fit and finish. Examples - the front desk equipment is mismatched and dated. The door hinges to the cabinets under the sink in my kitchen that enclose the trash can need to be re-attached.The dishwasher is installed at an angle causing one edge to stick out past the counter. The breakfast area was clean but small . Very small. The selection was limited with a smaller choices of hot foods, cereal, yogurt, muffins, boiled eggs and cheese slices. Overall, I'd stay here again but it just doesn't give the impression of the normal Marriott experience.
First of all this is the only hotel I normally stay at when i come to Atlanta for Business or Personal, I have stayed here at least 6 times, even though it is so far from where I had to be in Atlanta, i trusted this location and loved the past service and cleanness. Last weekend will be the last time I stay at this hotel. My stay was horrible. Let me start with the room was dirty, we stayed in a 2 bedroom suite, there was left over food on the floor in the kitchen area, cup marks left on every table in the suite. black ring around the toilet, the tub was dirty, there was dirt marks on the white comforters. The bathroom floor was filthy. I called down to the front desk, they sent up housekeeping and the 2 house keepers tried to argue with me about the cleanliness of the room, they both had attitudes about having to clean the room to my standards. The pots and pans were burnt up there were 3 mitch match drinking glasses. Housekeeping staff played music in the hallways from their phones while they were cleaning, all of them were on their phones every time we saw them in the hallways. They ran out of clean linens, we asked to have them brought, never came, we ended up having to go down the next morning to get clean linens. The staff is very unprofessional, this location has never been like this is the past, i will NEVER stay here again. The breakfast was horrible, they had sliced cheese and bread-cereal selection was horrible and minimum. our hallway smelled like Marijuana, which i understand the staff is not responsible for, of course that was other guest, but still, this location has gone down hill and we will not ever be returning. I have been a marriott member for many years and I chose to only stay at Marriotts because it is my trusted brand, however, Marriott needs to do something about this Townplace suites location because there is a possibility this location can give the Marriott Brand Name a HORRIBLE reputation!
Reviews from Trip Advisor
84% of guests recommend this hotelTotal of 178 reviews