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Recent guest reviews

Staff was very rude! Place was roach infested. Was so disgusting

Nothing they were fighting the lights went out no one came and changed my sheets or towels just nothing no customer service at all

I like that the room had a queen bed and a full size pullout bed/couch. I love the mini kitchen. Microwave, refrigerator, stove/oven, sink, dishwasher, and dishes with silverware. These amenities along with the very reasonable cost had me return to them for a second stay and planning a 3rd stay in the near future. I did not like that the mattress was so soft that it felt like I was sleeping on a bunch of cotton balls. It was ridiculous. It would be funny how soft it was if I didn't need the sleep. It was noticeable as soon as you sat on the bed. That said, I've stay here before and the mattress in the room from my previous stay was firm (enough). Hopefully in this instance, this was an exception and not the rule.

Staff was very helpful when I made an online error in booking. Rooms were clean. Only issue is the extremely small breakfast area. Doesn’t seem anywhere near the size it should be to hold the guests for breakfast

Ur house keeper Lisa was WONDERFUL I Hope u guys let her know I said that u was in room 318 tell her keep up the great work

Stayed overnight at this property on our way to Orlando. Good to always book in advance like we did to save money. Property was clean. No complaints. Good location.

Stayed for a couple of days with my children and it was okay. I found a cockroach in the bathroom the day we were leaving, so needless to say, I was glad to leave. Staff was excellent though.

Very nice hotel. Hidden behind a not so nice looking hotel but location itself was superb. Not too far from the city center but far enough that it was peaceful at night. Hotel staff was polite, room was clean and comfy.

I stayed for four nights in summer and had a very hard time sleeping because of the noise. I could hear people's conversations through the wall. I also put in dry cleaning for same- day service. They forgot to pick it up for two days. I had to change my plans on the last day so they could get it for me at check out.

Had a nice time and stay would stay again great staff service

Bay Cir Norcross GA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in public areas
  • Free parking
  • Fitness center

Extended Stay America Suites Atlanta Norcross is located within a few miles (5 km) of Holcomb Bridge Park and Lilian Webb Park. This 94-room hotel has conveniences like free breakfast, free self parking, and a gym.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

Guests can expect to find cable TV and stay connected with WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include kitchens, sitting areas, and refrigerators. Housekeeping is available on request.


Property features

Guests of Extended Stay America Suites Atlanta Norcross enjoy a gym, free WiFi in public areas, and coffee in a common area. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and barbecue grills.

Room options

Deluxe Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 4

Premium Studio, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 6

Guest reviews for Extended Stay America Suites Atlanta Norcross

Everyone (7) Couples (1) Family (8)
2
Everyone

By on Feb 19, 2023

1
Everyone

Staff was very rude! Place was roach infested. Was so disgusting

By on Jan 15, 2022

Review comment responded on Jan 16, 2022

Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management

1
Partner Couples Business Business

Nothing they were fighting the lights went out no one came and changed my sheets or towels just nothing no customer service at all

By on Aug 31, 2021

Review comment responded on Sep 1, 2021

Crystal, thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management

3
Everyone

By on Mar 31, 2021

3
Everyone

By on Mar 8, 2021

3
Family Family

I like that the room had a queen bed and a full size pullout bed/couch. I love the mini kitchen. Microwave, refrigerator, stove/oven, sink, dishwasher, and dishes with silverware. These amenities along with the very reasonable cost had me return to them for a second stay and planning a 3rd stay in the near future. I did not like that the mattress was so soft that it felt like I was sleeping on a bunch of cotton balls. It was ridiculous. It would be funny how soft it was if I didn't need the sleep. It was noticeable as soon as you sat on the bed. That said, I've stay here before and the mattress in the room from my previous stay was firm (enough). Hopefully in this instance, this was an exception and not the rule.

By on Feb 7, 2020

Review comment responded on Feb 13, 2020

Good Afternoon, Thank you for staying with us and for providing your feedback. I apologize for the softness of the mattress. We will make sure to block you into the same room as your first reservation, if available or with the same type of mattress. If you need anything, please do not hesitate to contact me directly. Thank you. Maria Gimena Trujillo

4
Family Family

Staff was very helpful when I made an online error in booking. Rooms were clean. Only issue is the extremely small breakfast area. Doesn’t seem anywhere near the size it should be to hold the guests for breakfast

By on Dec 29, 2019

Review comment responded on Dec 30, 2019

Dear Guest, Thank you for providing detail feedback about your recent stay. We appreciate the kind comments about our staff and how clean your room was. We also apologize for the size of our breakfast area. We wish it was bigger too! I hope you enjoyed the food. Thank you for staying with us, we hope to see you in the future!

5
Family Family with small children Family

Ur house keeper Lisa was WONDERFUL I Hope u guys let her know I said that u was in room 318 tell her keep up the great work

By on Jul 22, 2019

4
Family Family with small children

Stayed overnight at this property on our way to Orlando. Good to always book in advance like we did to save money. Property was clean. No complaints. Good location.

By , from Orlando on May 31, 2019

3

nice area

Everyone

Stayed for a couple of days with my children and it was okay. I found a cockroach in the bathroom the day we were leaving, so needless to say, I was glad to leave. Staff was excellent though.

By on Apr 6, 2018

Extended Stay America Suites Atlanta Norcross

6640 Bay Cir, Norcross, GA 30071
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