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Novotel Amsterdam City

4.0 out of 5.0

Recent guest reviews

You have to beg the Novotel staff to clean the room. They also refuse to print out a receipt at the end of the stay. Novotel claims all of this in the name of environmentalism while inadvertantly screaming cost cutting measures that impact the costumer's experience in a negative way.

Great environment in the hotel in general. But it was the staff that made the difference. We were one minute late for breakfast so the manager said we were too late. We wanted to see what they offered so went in to peek and the staff said, "you're not too late. There's plenty of food out. Help yourself and if you need anything we'll go and get it for you." Then we had some medical issue. The security guard, George brought us to our room and stayed with us until it passed. The night housekeeping person was just as wonderful and the concierge was incredible. They should open a hospitality school. The check-in desk was a little brusk, but it didn't matter. Very good. Especially the staff.

The hotel is good enough for both business and leisure purpose. Breakfast is fine, staff nice and helpful. will come back next time and will recommend to friends

A really impressive hotel. Very decorative and great staff. Have public transport 3 min walk from the hotel. Great price. Will go there again for sure.

Novotel Amsterdam City has become part of our regular locations when in Amsterdam. The hotel has significantly improved over the years. Biggest change is now they are non-smoking. Suggest they move the smoking area to away from the front doors otherwise the no-smoking policy in the lobby becomes irrelevant. The upgraded hotel is great. Rooms are well-appointed. Services and amenities just fine. Breakfast and parking seem a little expensive, but are actually in-line with the area. Funny - they had a dog convention/show and the hotel apparently accepts pets (didn't know...). No problem at all but they should probably have swept the elevators for dog hair more frequently.

Room was nice, modern, and clean, and wifi (free) connection was rock solid and worked for minor amounts of streaming. I had a few barsnacks at the bar, and breakfast as well, and the food quality and service were great. The only drawback was that it's a bit away from the central city, but the tram line is a short (2 minute) walk, and the train station is only a minute farther.

The hotel was nice and the location was perfect. They need to work on customer's service. The hotel receptionists are not nice and helpful. They are not working together. We asked for a wake up call for the airport, they did not call us. We booked a tour with a receptionist., when we arrived by 8:45 am they told us, it was too late and did not offer to even help us. Finally we have another worker who called the place for us and ask us to take a taxi to get to the tour bus center. Also we were supposed to have breakfast and they did not give us the breakfast. In conclusion,we had a wonderful time and we did not let some unhappy people messed up our vacation!

Visited outlying areas and saw the windmills, wood shoes being made and fishing village, walked around downtown area and museum area and road the canal boats

20 minutes by Metro to Central Station. Aproximately same to airport by train. No taxi or rental car required, even with luggage. Staff were perfect and helpful. The breakfast option was worth the extra money.

Breakfast pricey. Hotel pricey given that it was under construction. Should be a nice hotel once hotel is rebuilt. Location close to train station so easy to go around. Safe neighborhood at night for walking.

the hotel was nice staff was friendly

Room options

Standard Room, 1 Queen Bed

Queen 1 | Sleeps 2

Executive Room, 1 Queen Bed (Renovated)

Queen 1 | Sleeps 2

Standard Room, 1 Queen Bed (Renovated)

Queen 1 | Sleeps 2

Standard Room, 2 Twin Beds (Renovated)

Twin 2 | Sleeps 2

Guest reviews for Novotel Amsterdam City

Everyone (2) Business (4) Couples (2) Family (1) Friends (1) Other (1)
4
Everyone

You have to beg the Novotel staff to clean the room. They also refuse to print out a receipt at the end of the stay. Novotel claims all of this in the name of environmentalism while inadvertantly screaming cost cutting measures that impact the costumer's experience in a negative way.

By , from Washington, DC on Nov 13, 2017

5

fantastic staff

Everyone

Great environment in the hotel in general. But it was the staff that made the difference. We were one minute late for breakfast so the manager said we were too late. We wanted to see what they offered so went in to peek and the staff said, "you're not too late. There's plenty of food out. Help yourself and if you need anything we'll go and get it for you." Then we had some medical issue. The security guard, George brought us to our room and stayed with us until it passed. The night housekeeping person was just as wonderful and the concierge was incredible. They should open a hospitality school. The check-in desk was a little brusk, but it didn't matter. Very good. Especially the staff.

By on Oct 16, 2017

2

good enough

BusinessTravelers

The hotel is good enough for both business and leisure purpose. Breakfast is fine, staff nice and helpful. will come back next time and will recommend to friends

By on Apr 14, 2015

5

great hotel - 3 min walk from public transportation

GetawayWithFriends

A really impressive hotel. Very decorative and great staff. Have public transport 3 min walk from the hotel. Great price. Will go there again for sure.

By on Aug 8, 2014

4

another great stay

Families

Novotel Amsterdam City has become part of our regular locations when in Amsterdam. The hotel has significantly improved over the years. Biggest change is now they are non-smoking. Suggest they move the smoking area to away from the front doors otherwise the no-smoking policy in the lobby becomes irrelevant. The upgraded hotel is great. Rooms are well-appointed. Services and amenities just fine. Breakfast and parking seem a little expensive, but are actually in-line with the area. Funny - they had a dog convention/show and the hotel apparently accepts pets (didn't know...). No problem at all but they should probably have swept the elevators for dog hair more frequently.

By on Nov 26, 2012

4

nice stay!

BusinessTravelers

Room was nice, modern, and clean, and wifi (free) connection was rock solid and worked for minor amounts of streaming. I had a few barsnacks at the bar, and breakfast as well, and the food quality and service were great. The only drawback was that it's a bit away from the central city, but the tram line is a short (2 minute) walk, and the train station is only a minute farther.

By on Nov 9, 2012

4

it was ok

Couples

The hotel was nice and the location was perfect. They need to work on customer's service. The hotel receptionists are not nice and helpful. They are not working together. We asked for a wake up call for the airport, they did not call us. We booked a tour with a receptionist., when we arrived by 8:45 am they told us, it was too late and did not offer to even help us. Finally we have another worker who called the place for us and ask us to take a taxi to get to the tour bus center. Also we were supposed to have breakfast and they did not give us the breakfast. In conclusion,we had a wonderful time and we did not let some unhappy people messed up our vacation!

By on Oct 14, 2011

4

walking distance to rai

BusinessTravelers

Visited outlying areas and saw the windmills, wood shoes being made and fishing village, walked around downtown area and museum area and road the canal boats

By on May 21, 2010

4

novotel

Couples

20 minutes by Metro to Central Station. Aproximately same to airport by train. No taxi or rental car required, even with luggage. Staff were perfect and helpful. The breakfast option was worth the extra money.

By on Dec 19, 2009

3

location far from city

Singles

Breakfast pricey. Hotel pricey given that it was under construction. Should be a nice hotel once hotel is rebuilt. Location close to train station so easy to go around. Safe neighborhood at night for walking.

By on Oct 15, 2009