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Recent guest reviews

See last review

I just moved to Ams w my Dutch bf, I’m American. I booked the hotel for my bday week & first days here. My bank card didn’t work upon arrival & bc of the American holiday I had trouble with it. In the beginning some*** of the female staff treated me like I couldn’t pay and didn’t belong. I felt very uncomfortable. I ended up finding a way to sort it out and Claudia was very helpful and nice. I asked for a late checkout today and confirmed that 3x and was called after original checkout time by a staff member asking why I had not checked out. I told her I confirmed w colleagues and she further questioned me a few times and was very rude, again acting like I didn’t belong. I may not dress like I have a lot of money but I’m a young professional with a great salary and it’s unfortunate how people behave at places like this. I won’t be staying again. the attitude made me very embarrassed and ruined my stay for me. The cleanliness and cleaning staff was top tier. I own a cleaning business and I was very impressed by the way they reset the room everyday. the men and Claudia were very sweet and accommodating.

Definitely not a 5 star property. Small rooms. Uncomfortable mattress and horrible pillows. Dirty stained carpet in the room. Trash left in the room. Iron was brown and damaged my clothes. Staff was non responsive. Small lobby not suitable for gatherings. Not in a good area.

Property staff and location were all excellent very comfortable

Amsteldijk 67 Amsterdam

Hotel highlights

  • Close to Artis and Heineken Experience
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Amsterdam South, Pestana Amsterdam Riverside is within a mile (2 km) of popular sights such as Heineken Experience and Rembrandt Square. This 154-room, 5-star hotel has a restaurant, a full-service spa, and an indoor pool. It's connected to a shopping center in central Amsterdam and also close to Rijksmuseum and Van Gogh Museum.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a continental breakfast is served for a fee on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:30 AM to 11:00 AM.


Rooms

Pestana Amsterdam Riverside's 154 rooms are soundproofed and provide minibars, espresso makers, and free newspapers. 40-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Laptop-compatible safes, phones, and desks are other standard amenities.


Property features

Pestana Amsterdam Riverside features a full-service spa, an indoor pool, and a gym. Valet parking is offered for EUR 45 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Deluxe Room

1 King Bed | Sleeps 2

Executive Double Room

1 Double Bed | 1 Double Sofa Bed | Sleeps 3

Executive River View

1 King Bed | Sleeps 2

Archive Suite

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Pestana Amsterdam Riverside

Couples (3) Family (1)
5
Partner Couples

See last review

By on Jul 7, 2021

Review comment responded on Jul 8, 2021

Dear Mr./Mrs. expedia user, On behalf of the entire team at Pestana Amsterdam Riverside, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Amsterdam Riverside

3
Partner Couples

I just moved to Ams w my Dutch bf, I’m American. I booked the hotel for my bday week & first days here. My bank card didn’t work upon arrival & bc of the American holiday I had trouble with it. In the beginning some*** of the female staff treated me like I couldn’t pay and didn’t belong. I felt very uncomfortable. I ended up finding a way to sort it out and Claudia was very helpful and nice. I asked for a late checkout today and confirmed that 3x and was called after original checkout time by a staff member asking why I had not checked out. I told her I confirmed w colleagues and she further questioned me a few times and was very rude, again acting like I didn’t belong. I may not dress like I have a lot of money but I’m a young professional with a great salary and it’s unfortunate how people behave at places like this. I won’t be staying again. the attitude made me very embarrassed and ruined my stay for me. The cleanliness and cleaning staff was top tier. I own a cleaning business and I was very impressed by the way they reset the room everyday. the men and Claudia were very sweet and accommodating.

By on Jul 7, 2021

Review comment responded on Jul 10, 2021

Dear Mr./Mrs. expedia user, Firstly, we would like to thank you for taking the time to give us your honest feedback on your recent stay at Pestana Amsterdam Riverside. We value your opinion, as it helps us continuously improve in anticipating our Guests' needs, preferences, and expectations. Unfortunately, there were some issues with your experience at reception. We would like to apologize for any inconvenience caused. We have further investigated the issue. We are taking measures to ensure that unfortunate events like these do not happen again. We would like to thank you for choosing Pestana Amsterdam Riverside. We hope this inconvenience has not permanently tarnished your impression of our hotel, that we would like to revert during your next stay. Kind regards, The team at Pestana Amsterdam Riverside

2
Family

Definitely not a 5 star property. Small rooms. Uncomfortable mattress and horrible pillows. Dirty stained carpet in the room. Trash left in the room. Iron was brown and damaged my clothes. Staff was non responsive. Small lobby not suitable for gatherings. Not in a good area.

By , from Golden,CO on Jun 25, 2019

Review comment responded on Jul 1, 2019

Dear Mr. Wbatal, Thank you for choosing Pestana Amsterdam Riverside and we appreciate you took the time and effort to share your experience with us and sincerely apologize we did not meet your expectations in certain areas. I have shared your constructive feedback with my team as we continue to strive to not only meet but exceed our guests’ expectations. Kindest Regards, Team Pestana Amsterdam Riverside

5
Partner Couples Business Business

Property staff and location were all excellent very comfortable

By on Mar 29, 2019

Review comment responded on Apr 15, 2019

Dear guest, Warm greetings from Pestana Amsterdam Riverside. We are glad to hear you have enjoyed your stay with us. Thank you praising our staff and location, I will certainly share your comments to all our staff. We look forward to your next visit. Kindest Regards, Team Pestana Amsterdam Riverside

Pestana Amsterdam Riverside

Amsteldijk 67, Amsterdam, 1074
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