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The hotel itself is lovely and well decorated. The staff we spoke to were polite and friendly and all spoke really well English which was helpful for us. The breakfast is fine, nothing special, our was included in our room rate but I think it’s around 20 euros per day per person if it’s not and would recommend going into Amsterdam centre for breakfast as is cheaper. The location was great, straight across from the metro station and you could reach the centre within 10 minutes. We bought a 72 hour metro pass from GVB for 19 euros each giving us unlimited travel. If your looking for a cheaper price but still a nice hotel and not bothered about being in the centre this is a good hotel for that. A big problem we had was throughout our 3 night stay is that our room was not cleaned once and we had to ask for some clean towels after the second night, this was a big let down and not really expected from a 4 star hotel. The rooms were very small and not much room to move about or anywhere to put your luggage but it didn’t affect us too much, I think if we stayed longer it could have become frustrating. The bathroom was bigger than other city hotels we have stayed in. Overall, our experience at the hotel was fine.
I wouldn't call this hotel centrally located by any stretch, however we did not feel isolated. The train stop is literally steps away from the hotel, with fast convenient service to central station and all points Amsterdam. Since we were staying four nights the front desk suggested a train/bus pass which gave us access to all of Amsterdam for a nominal fee and no need to purchase other tickets except when we went to the countryside. The front desk staff were fantastic, giving us tips on dining, services, etc. The room was average size for a European hotel with a very nice and modern bathroom. Unlike a number of hotels in Europe there was plenty of counter space in the bathroom to set all your toiletries out. Continental breakfast quality was excellent with an added plus of a chef to make omelettes. Plenty of choices for bread, fruit and cereal. My only disappointment was the restaurant which we used twice after a long day in the city. Food and individual wait staff were excellent, with our server on both occasions doing the best he could. And there in lies the problem.......there was only one server for a multitude of tables. It was just more than he could handle in a decent time frame. This is the fault of management and not the servers who were excellent and well trained.
Wonderful hotel and facilities. 15 minute uber ride to the city center. Front desk workers are very polite and helpful. Very clean and quiet, free coffee in the room. The rooms are average size, the design is great. Parking is expensive, but secure. We really enjoyed our stay.
Stayed here with a friend for a few days whilst in the city. Pros- Location is decent- literally seconds away from the train station which gets you to most tourist spots within 20- 25 minutes. Very easy to get here from Schipol airport by public transport too. Not much going on in the area adjacent to the hotel- there is a small cafe that seems to not open regularly (didn't visit it myself but noticed it shut on our last day). A taxi to Schipol is between 25-35 euros so well priced in my opinion. Staff were very polite and friendly and seemed eager to help where they could. Aarzoo in particular and Bimoo (?) at the bar were wonderful. My companion was sick throughout our stay and I must compliment the various help she received including letting us take hot water up after breakfast for her to keep sipping, granting us a late checkout so she could get some extra sleep etc.- thank you, much appreciated and very welcome. Cleanliness of rooms, bar and hotel overall was perfect. Just what I'd expect of a 4 star hotel. Pristine and literally every day people would be walking in from the rain but we never saw any dirt anywhere- very impressed. Cons- We had booked a room with 2 single beds- we entered to find 2 singles pushed together to form one larger bed. Maintenance came up to separate the beds- sorted very quickly but clearly not as per our reservation. Once separated, we had hardly any room to actually move about the room (I kept hitting my knee against the wardrobe when I had to get up). The mattresses are absolutely awful- I've literally never stayed in any hotel with such poor mattresses. The second you sat on the bed the mattresses would sink- not 4 star quality by any means at all and completely unexpected. No pillows as such- rather square shaped cushions which meant awkward sleep- no reason why actual pillows weren't provided. Water bottles provided in the room were not replenished daily- when queried we were told that you only get these when you check in. I've never been to any hotel where this has been the norm- certainly not a 4 star. No big deal, bought water bottles after the first night but would have been good to know this when checking in. Bought a 3 day travel pass for public transport at reception on day 1- turned out (as we learned on the second day) that this was only a 1 day pass. Had to purchase another ticket, took the existing one back to the hotel- refunded after what seemed like an age and with zero apology. Not acceptable- this isn't about the star of hotel, rather about standard courtesy. No offer of refunding us for the additional ticket we'd had to purchase. Coffee machine in room was a nice feature (standard and was expected). However, on our arrival there were no mugs. This seemed extremely odd. We had to call reception to get mugs and had to explain we needed these to use the coffee machine- had nobody actually inspected the room before we arrived? Certainly seemed not. Space in the room was okay- definitely a tight squeeze for two people and with no space except the beds to open up luggage (we had a suitcase each). We had to ask for one of the chairs plus a small side table from the room to be taken out as there just wasn't enough space and the maintenance man who came to do this said 'yes I see' when we explained why we had asked for this as we just couldn't move about plus fit out cases in. Not as advertised and we peeked in other rooms on our floor when they were being turned over, to find that they were much bigger (this was despite us being told at check in that ours was 'one of the bigger rooms' when we asked if we could change rooms). Instead of overloading rooms with 2 chairs, a pointless side table, a lamp that doesn't work etc.- how about cutting back on some of these things to allow for more space? I'm sure guests would appreciate function over aesthetics (though of course a balance of both is ideal). Breakfast- visually appealing however really lacking what I'd expect of a 4 star hotel. Namely no beans, no hash browns, omelette bar open on select days (on our last day there was no omelette bar, no reason given and instead we had to choose from scrambled eggs which were pre-made and absolutely awful or fried eggs). Good variety of fruit, lots of different varieties of bread but if you're expecting a standard cooked breakfast- it's hit and miss. Not up to the standard that I'd expect. Welcome drinks vouchers given to us as we checked out- these explicitly stated welcome drinks but we weren't given them upon check in. What's the deal with this- are they standard or not? A nice touch nevertheless but perhaps just clarify when they should be given out. Check in- our experience was fine for the most part, very welcoming. However, we were given no information about what time breakfast was, where it was, what floor the gym was on, what time check out was etc. I'd ask that this perhaps be used as constructive criticism for other guests- we're both used to getting such information at check in and found it a bit odd to not have this. Overall I'd not recommend this hotel based purely on the fact that you can get much cheaper accommodation (that may not be 4 star but will offer everything that this hotel does). In addition, for the amount we paid I would have expected comfortable beds to ensure decent sleep and a full cooked breakfast. An apology when things go wrong would also be good (particularly in the case of the travel passes we'd purchased). Save your money and book a hotel at a chain like Accor- you'll know exactly what to expect and won't feel misled or ripped off. Such a shame as I would have liked to return to this hotel for just the location alone for my future visits to the City. Alas, the search for an alternative continues.
The front desk staff are awesome, very helpful. The restaurant is upscale and is very good as are the wait staff. The rest of the property is well maintained. The beds are too soft and the formless pillows are large and useless.
Just returned after a short stay. Hotel is in a great location really close to the train station which takes you straight into the centre. The hotel is lovely and the staff are really helpful. Breakfast is ok not much of a choice and seemed to run out of things quick. Would definitely return again
3rd time in Amsterdam and so far the best hotel i’ve stayed at in terms of cleanness and proximity to public transportation. Room was not big but decent space and bed was very comfortable. Toilet is super tight and the sliding door didn’t provide complete privacy. Staff was extremely nice and helpful especially room service. My only concern is that the hotel is in a remote area , no nearby supermarkets or restaurants. U will have to take the metro to grab a bite outside the hotel. It’s also a little distant from center however I didn’t mind the distance. Given the price we paid and that it’s clean, new and modern and addressed most of our needs I would definitely stay there again.
This hotel is located right at a metro station. It is almost the only high rise building in sight. You cannot get lost. The staff are very friendly and efficient, but they do not bent any rules. Check in at 3 is 3, not a minute early. Check out is 11 and that's it. Rooms are very clean but kind of sterile. 12 minutes from city central and the metro comes almost every 10 minutes.
This was a pretty cool location. Staff was very friendly. The atmosphere in the lobby was pretty hip, there was even a DJ. It’s located directly across from a metro stop. Getting to the city is easy and convenient. I’d certainly consider staying there again, next time I’m in town.
Ralph and I picked up our luggage at the airport and decided to spend $15 euros for two of us via train rather than $50 euros for a taxi to the hotel. Ask at the airport information booth, and they will guide you. The hotel stands across from the Overamstel metro stop. Look up at the highest building and you will see it. At first we were disappointed that we weren’t in Amsterdam Center, but the room and bathroom were bigger than we expected and it was a nice change to escape Amsterdam’s business. The Leonardo Royal Hotel is clean and modern with comfortable bedding. The staff helped us with $8 daily train tickets and let us borrow an umbrella one rainy day. There is a sophisticated bar, although pricy, and a restaurant on premises if you get in late. The breakfast buffet is plentiful with multiple bread, fruit, salad, and cereal options as well as a chef to make your omelets. If you pay for breakfast the night before, it is $4 less per person. If you enjoy a large breakfast, the price is equal or less than what you would pay for the large selection of food and beverages. If your room is on the metro side, you will hear track noise but it didn’t bother us. We would recommend this hotel to independent visitors who like nice accommodations.
Located in Amsterdam East within 2 miles (3 km) of RAI Exhibition and Congress Centre, Leonardo Royal Hotel Amsterdam is within a few miles (5 km) of other popular sights such as Ziggo Dome. This 490-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. It's connected to the convention center in central Amsterdam and also close to Amsterdam ArenA and AFAS Live.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect to find free WiFi and 40-inch a flat-screen TV with cable channels. The bathroom offers a rainfall showerhead, hair dryers, and designer toiletries. Other standard amenities include a minibar, an espresso maker, and free bottled water.
Leonardo Royal Hotel Amsterdam offers a fitness center, a sauna, and free WiFi in public areas. Self parking is offered for EUR 23 per day. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space and a business center.