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Could be really nice, but unit (was in unit A1) needs some TLC and more consideration needs to be given making the unit more "user friendly" TLC/maintenance issues: 1) bedside lamp didn't work (suspect burned out bulb, but not sure). 2) Safe did not work (suspect dead battery); 3) Front door broken-out at dead bolt, so was concerned about safety (door could easily be forced open); 4) BBQ area on lower deck was not useable; 5) sink on upper deck not hooked-up and bottom of sink was gross, with what looked to be cigarette butts in the bottom User Friendly suggestions: 1) Were no sharp knives provided...pretty difficult to cut bread or to cutup a pineapple with a butter knife; 2) kitchen really needs a microwave for heating water and warming up leftovers; 3) there were salt & pepper shakers, but they were not useable because the bottom plugs were missing; 4) need instruction sheet for how to use TV, cook top and oven.....unable to get TV's working (often got "no signal" message). there were 2 remotes, but no way of knowing what each did. Also, one remote was for Netflix/Apple TV/Roku/Prime/YouTube, but had no idea if any of these were included with the TV service; 5) had to use Google and You Tube to figure out how to use the cooktop and oven (a basic instruction sheet would be helpful); Other apartment units I've stayed nearby supplied very basic inexpensive items to make stay easier, like..salt & pepper, a little cooking oil, paper towels, kitchen towel, oven mitts

We got a hot tub patio room. Views were sick. Room was big. Wasn’t the cleanest. Property is aging and aging poorly at that. The hot tub is just a jetting tub. And while we were sitting out on the patio concrete chunks came loose and fell 3 floors. Luckily we weren’t hit but still kinda surreal experience. I collected some of the pieces and gave them to the front desk. Their response was that they have someone fixing it. However the fix I saw was them just knocking loose the rest of the loose concrete. The beach doesn’t have beach loungers but beach bean bags. The location couldn’t be better. The double pools are great.

This hotel is gorgeous! The beach & view were stunning & lots going on in the area. Our room couldn’t have been better. I have stayed all over the world & have never had a friendlier or more accommodating staff. They went out of their way to make sure all of our needs were met. They even helped us with transportation & outside excursions. Luis at the front desk was especially helpful & always had a smile! The food was great too.. breakfast, dinner, margaritas… everything! I can’t say enough about how wonderful our stay was here. I just wish we could have stayed longer.

Took them about 3 hours after our arrival to give us a room finally after complaining a number of times we were accommodated with an upgraded room. Food was terrible. Resort is beautiful and clean.

Beatiful hotel, everything was perfect...

THIS RESORT WAS EXELLENT AND THE FOOD WAS PHENOMENA I CAN'T WAIT INTO I GO BACK

⭐️⭐️⭐️⭐️⭐️ An Absolutely Amazing Stay at Hyatt Playa del Carmen! 🌴☀️ We had such an incredible stay at the Hyatt Playa del Carmen! From the moment we arrived, everything was wonderful. The hotel is beautiful, the location is perfect, and the entire experience was even better than we expected. The staff truly made our stay special. Everyone we encountered was so friendly, welcoming, and helpful. You could tell they genuinely cared about making sure their guests were happy and having a great experience. The location is fantastic—close to everything, while still giving you that relaxing resort feeling. The rooms were beautiful and comfortable, and the property itself was absolutely gorgeous. One of my favorite things was being able to step outside and immediately feel like I was on vacation. The atmosphere, the beautiful surroundings, the food, the service—it all came together perfectly. We made so many amazing memories during our trip, and the Hyatt Playa del Carmen was a huge part of that. I honestly didn’t want to leave! ❤️ If you’re considering staying here, book it! I would absolutely stay here again and would highly recommend it to anyone looking for a beautiful resort, wonderful service, and an unforgettable experience in Playa del Carmen. Thank you to the entire Hyatt team for making our vacation so special. We can’t wait to come back! 🌴💙

Took them about 3 hours after our arrival to give us a room finally after complaining a number of times we were accommodated with an upgraded room. Food was terrible. Resort is beautiful and clean.

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