See all properties

Palace Hotel, a Luxury Collection Hotel, San Francisco

Property class: 5 and above

Choose dates to view prices

Photo gallery for Palace Hotel, a Luxury Collection Hotel, San Francisco

A grand hall with a high arched ceiling and chandeliers, featuring multiple dining tables and chairs arranged for service.
Creator video - submitted by Виктор's Travel Shop
A grand lobby with marble columns, a chandelier, and a spacious seating area.
A grand hallway with high ceilings, ornate columns, and chandeliers.
A grand lobby with marble columns, a chandelier, and seating areas.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
2 New Montgomery St, San Francisco, CA, 94105
  • Place, Palace Hotel
    ‪1 min walk‬
  • Place, San Francisco Museum of Modern Art
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪5 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a bedside table with lamps, a chair, a bench, and a desk.

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(88 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a bench, a window with curtains, and a framed picture on the wall.

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(23 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a television.

Superior Room, 2 Double Beds

9.0 out of 10
Wonderful
(65 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

A hotel room with a large bed, a chair, a desk, and a TV.

Superior Suite, 1 Bedroom

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, and a view of a building through a window.

Deluxe Room, 2 Double Beds

9.2 out of 10
Wonderful
(20 reviews)
  • 330 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed

A hotel room with a large bed, bedside tables, a bench, a chair, a small table, and a mirror.

Grand Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • City view
  • 360 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom

A hotel room with a bed, two bedside tables with lamps, a sofa, a small ottoman, and a wooden coffee table.

Junior Studio Suite, 1 Bedroom

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 405 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

A hotel room with a large bed, two bedside tables with lamps, a bench, a window with curtains, and a view of a building outside.

Deluxe Suite, 1 Bedroom

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 630 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

A modern living room with a fireplace, a sofa, a coffee table, and a chess table.

Suite, 1 Bedroom

  • City view
  • 900 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom

A spacious living room with a grand chandelier, a fireplace, and a piano.

Presidential Suite, 1 Bedroom

  • City view
  • 2000 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a bedside table with lamps, a chair, a bench, and a desk.

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

A hotel room with two beds, a desk, a chair, and a television.

Superior Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with two beds, a desk, a chair, and a television.

Superior Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a desk, a chair, a bench, a window with curtains, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Hearing Accessible)

  • 330 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with a large bed, a desk, a chair, a bench, a window with curtains, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 330 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

A hotel room with a bed, two bedside tables with lamps, a sofa, a small ottoman, and a wooden coffee table.

Junior Studio Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 405 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

A hotel room with a large bed, a desk, a chair, a bench, a window with curtains, and a framed picture on the wall.

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Hearing Accessible)

A hotel room with a large bed, a bedside table with lamps, a chair, a bench, and a desk.

Superior Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

A hotel room with a large bed, a bedside table with lamps, a chair, a bench, and a desk.

Superior Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds (Hearing Accessible)

A hotel room with two beds, a desk, a chair, and a television.

Superior Room, 2 Double Beds (Hearing Accessible)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

You may also like

Ad
Coffee shop

LUMA Hotel San Francisco

Downtown San Francisco
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
9.6 out of 10, Exceptional, 2,596 reviews
$235 nightly
The price is $277
Aug 23 - Aug 24
Total with taxes and fees
LUMA Hotel San Francisco

About the neighborhood

San Francisco

Located in Downtown San Francisco, Palace Hotel, a Luxury Collection Hotel, San Francisco is within a 5-minute walk of San Francisco Museum of Modern Art and within 15 minutes of other popular attractions like Moscone Convention Center. This 556-room, 5-star hotel welcomes guests with conveniences like an indoor pool, a gym, and a hot tub.

What's nearby

  • Palace Hotel - 1 min walk - 0.1 miles
  • San Francisco Museum of Modern Art - 3 min walk - 0.2 miles
  • Yerba Buena Gardens - 3 min walk - 0.2 miles
  • Moscone Convention Center - 5 min walk - 0.3 miles
  • Union Square - 5 min walk - 0.3 miles

Getting around

  • Market St & New Montgomery St Stop - 1 min walk
  • San Francisco Station - 2 min drive
  • San Francisco Intl. Airport (SFO) - 28 min drive

Restaurants

  • ‪Earthbar - ‬4 min walk
  • ‪Ippudo - ‬5 min walk
  • ‪Capital One 360 Café - ‬3 min walk
  • ‪Asha Tea House - ‬3 min walk
  • ‪Tycoon Kitchen - ‬5 min walk

About this property

Palace Hotel, a Luxury Collection Hotel, San Francisco

At Palace Hotel, a Luxury Collection Hotel, San Francisco, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for USD 72 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a hot tub, meeting rooms, and a conference center.
48-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and designer toiletries, and beds sport Frette Italian sheets. Other amenities include free weekday newspapers, free local calls, and laptop-compatible safes. Housekeeping is available on request.
An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awards and affiliations

The property is a member of Historic Hotels of America.

Similar properties

Indoor pool
Hotel Nikko San Francisco
Union Square
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 3,056 reviews
$217 nightly
The price is $255
Sep 3 - Sep 4
Total with taxes and fees
Hotel Nikko San Francisco

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per 24-hour period); wired internet (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Valet parking on site (USD 72 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 49 for adults and USD 25 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Court
  • GC2GO
  • Pied Piper

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Shopping

Family friendly

  • In-room crib
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Conference center (53,000 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (36 inches high)
  • Handrails in stairways (36 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1875
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150.00 per accommodation, per stay
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: USD 47.08 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 49 for adults and USD 25 for children
  • Fee for in-room wireless internet: USD 14.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 14.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 72 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palace Hotel Luxury Collection
Palace Hotel Luxury Collection San Francisco
Palace Luxury Collection
Palace Luxury Collection San Francisco
Palace Hotel Luxury Collection Hotel San Francisco
Palace Hotel Luxury Collection Hotel
Palace Hotel, a Luxury Collection Hotel, San Francisco Hotel

Frequently asked questions

Is free cancellation available at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Palace Hotel, a Luxury Collection Hotel, San Francisco offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at Palace Hotel, a Luxury Collection Hotel, San Francisco?

As of Aug 22, 2026, prices found for a 1-night stay for 2 adults at Palace Hotel, a Luxury Collection Hotel, San Francisco on Sep 19, 2026 start from $417, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Palace Hotel, a Luxury Collection Hotel, San Francisco?

This hotel is situated in Downtown San Francisco within a 10-minute walk of San Francisco Museum of Modern Art and Union Square. You'll also find San Francisco Bay and Oracle Park less than a mile away.

Will I be able to park at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Yes, valet parking is offered for USD 72 per day with in/out privileges. An electric car charging station is also available for guests.

Are there luxury amenities available at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Yes, guests can indulge in luxuries such as an indoor pool, 2 restaurants, and 2 bars/lounges at this hotel.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco feature a casino on the premises?

No, Palace Hotel, a Luxury Collection Hotel, San Francisco doesn't have a casino.

Will I find an indoor pool at Palace Hotel, a Luxury Collection Hotel, San Francisco?

Yes, this hotel has an indoor pool along with a hot tub.

Is Palace Hotel, a Luxury Collection Hotel, San Francisco good for couples?

This historic hotel offers plenty of amenities for couples including 2 restaurants, an indoor pool, and 2 bars/lounges.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a hot tub?

No, there isn't a spa tub at this hotel.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have a restaurant with a breakfast menu?

Yes, Palace Hotel, a Luxury Collection Hotel, San Francisco has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Palace Hotel, a Luxury Collection Hotel, San Francisco allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Palace Hotel, a Luxury Collection Hotel, San Francisco for a fee of USD 150.00 per accommodation, per stay. The property also provides food and water bowls.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Palace Hotel, a Luxury Collection Hotel, San Francisco?

The closest major airport to Palace Hotel, a Luxury Collection Hotel, San Francisco is Oakland Intl. Airport (OAK), which is 19 mi away (33 minutes by car). Another top airport is San Francisco Intl. Airport (SFO), which is located 14.3 mi away (28-minute drive).

Can I book a room with a balcony at Palace Hotel, a Luxury Collection Hotel, San Francisco?

No, you won't find guestrooms with balconies at Palace Hotel, a Luxury Collection Hotel, San Francisco.

Does Palace Hotel, a Luxury Collection Hotel, San Francisco offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Palace Hotel, a Luxury Collection Hotel, San Francisco.

Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 759 out of 1004 reviews
Rating 8 - Good. 127 out of 1004 reviews
Rating 6 - Okay. 57 out of 1004 reviews
Rating 4 - Poor. 22 out of 1004 reviews
Rating 2 - Terrible. 39 out of 1004 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful hotel in very nice location, close to everything.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and a comfortable bed.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Becki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, clean and amenities
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness
Wonderful stay! We loved it!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, the doormen were very helpful!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tanner

Liked: Cleanliness, amenities, property conditions & facilities
Exceptional staff, extremely accommodating and courteous from check in to check out.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Dave

Liked: Cleanliness, amenities, property conditions & facilities
Room and hotel were beautiful. Great central location.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Andranik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place amazing customer service amazing stuff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Hyunmi

Liked: Cleanliness, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Alex

Beautiful hotel with a very clean room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Deniz

Liked: Cleanliness, amenities, property conditions & facilities
Excelent, the rooms were super clean and great locstion helpfull stuff. Will definitely visit when back to SF
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

juan c

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelent location. Walcable srea easy access to bart
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and accommodating. The Palace is a charming and classic place, and they've really balanced old-school charm with modern amenities. The pool and gym were a highlight.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all areas
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities
Staff was great from checking in, to the buffet to the pied piper. Everyone was friendly and helpful!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was overall excellent - except the guy at the check in desk who seemed a little grumpy. The hotel is very accommodating to pets. Location is more business district but the history and beauty of the Palace should not be missed. Get the crispy Brussels sprouts from the in-room dining menu - you will thank me.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Stand outs: the staff, the pool, the polar bear Christmas decorations, and close to restaurants.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Jailen

Liked: Cleanliness, amenities, property conditions & facilities
Big room, beautiful atmosphere
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and rooms were very clean and with a great view.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Missing more options for food
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m happy we stayed here. The room was clean and comfortable, great home base after a long day of exploring. Ghirardelli is right next door, which was great!
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities
Been there many times. Historic classy hotel
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Mandana

Liked: Cleanliness, amenities, property conditions & facilities
Just a spectacular place to stay! Beautifully appointed. All staff were very friendly and accommodating We will definitely be back!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Everything was fantastic including the breakfast!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bidet is the real winner! Overall, it's a good stay.
Stayed 2 nights in Dec 2025