Bay Hotel

2.0 star property
Hotel with free breakfast, a short walk to Bill Graham Civic Auditorium

Choose dates to view prices

Photo gallery for Bay Hotel

Standard Room, 1 Queen Bed, Private Bathroom | Desk, blackout drapes, free WiFi, bed sheets
Concierge desk
Lobby
Exterior detail
Interior

Reviews

5.2 out of 10

Popular amenities

  • Breakfast included
  • Free WiFi

Explore the area

View in a map
128 Jones St, San Francisco, CA, 94102
  • Place, Union Square
    ‪10 min walk‬
  • Place, Moscone Convention Center
    ‪15 min walk‬
  • Place, Oracle Park
    ‪3 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

Standard Room, 1 Queen Bed, Private Bathroom

  • 299 sq ft
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Double Beds, Private Bathroom

  • 800 sq ft
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed, Shared Bathroom

  • 299 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

San Francisco

Located in Downtown San Francisco, Bay Hotel is a leisurely stroll from popular sights such as Bill Graham Civic Auditorium and Union Square. The 16 rooms at this hotel include refrigerators, microwaves, and flat-screen TVs.

What's nearby

  • Warfield Theatre - 3 min walk - 0.2 miles
  • Bill Graham Civic Auditorium - 8 min walk - 0.5 miles
  • Union Square - 10 min walk - 0.6 miles
  • Moscone Convention Center - 15 min walk - 0.8 miles
  • Oracle Park - 3 min drive - 1.4 miles

Getting around

  • Market St & Taylor St Stop - 3 min walk
  • San Francisco Station - 4 min drive
  • San Francisco Intl. Airport (SFO) - 19 min drive

Restaurants

  • ‪Taqueria Cancun - ‬3 min walk
  • ‪Habibi’s Birria - ‬3 min walk
  • ‪St. Anthony's Dining Room - ‬1 min walk
  • ‪Gai Chicken & Rice - ‬3 min walk
  • ‪Aunt Charlie's Lounge - ‬2 min walk

About this property

Bay Hotel

Hotel with free breakfast, a short walk to Bill Graham Civic Auditorium
At Bay Hotel, guests have access to free WiFi in public areas and express check-out. Helpful staff is there to provide luggage storage, as well as offer insight about the area.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Refrigerators, microwaves, and desks are also available. Housekeeping is available on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private or shared bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
The front desk is open Monday - Sunday (6:00 AM - midnight)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 250 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Bay Hotel San Francisco
Bay San Francisco
Bay Hotel Hotel
Bay Hotel San Francisco
Bay Hotel Hotel San Francisco

Frequently asked questions

Is free cancellation available at Bay Hotel?

Bay Hotel provides free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Bay Hotel?

As of Oct 11, 2025, prices found for a 1-night stay for 2 adults at Bay Hotel on Oct 21, 2025 start from $75.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Bay Hotel?

This hotel is situated in Downtown San Francisco within a short 8-minute walk of Bill Graham Civic Auditorium and also 11 minutes on foot from Union Square. You'll also find Oracle Park and Chase Center within a short drive.

Will I be able to park at Bay Hotel?

No, there isn't parking at this hotel.

Does Bay Hotel have a casino?

No, Bay Hotel doesn't have a casino.

Is there an indoor pool at Bay Hotel?

No, there is no indoor pool at this hotel.

Does Bay Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Bay Hotel have a restaurant with a breakfast menu?

Bay Hotel offers free continental breakfast each morning though there is no restaurant.

Does Bay Hotel allow pets to stay free of charge?

No, pets aren't allowed at Bay Hotel.

Does Bay Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Bay Hotel?

The closest major airport to Bay Hotel is San Francisco Intl. Airport (SFO), which is 14.4 mi away (19 minutes by car). Another top airport is Oakland Intl. Airport (OAK), which is located 19.4 mi away (26-minute drive).

Can I book a room with a balcony at Bay Hotel?

No, at Bay Hotel, there aren't any guestrooms that list a balcony.

Bay Hotel Reviews

Reviews

5.2
Rating 10 - Excellent. 91 out of 576 reviews
Rating 8 - Good. 84 out of 576 reviews
Rating 6 - Okay. 94 out of 576 reviews
Rating 4 - Poor. 99 out of 576 reviews
Rating 2 - Terrible. 208 out of 576 reviews

5.8/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Geary

Liked: Cleanliness
GOOD: Its 1.5 blocks off market. Central located to theaters, chinatown, shopping, Convenience markets, Clean y owners are a comodatinge... BAD: Lots of homeless, addicts y dealers (sketchy neighborhood). When I was checking out there was noone around to check me out
Stayed 2 nights in Jun 2025

2/10 Terrible

Jackie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 3 hotels on this site. The first 2 hotels looked like a good deal until we were told we had to share a bathroom with other hotel residents and were located in the worst part of the city. Transients were piled up in front of the property and up and down the street. I was afraid to get out of the car since most of them were arguing with themselves while mucus spewed from their noses and mouth. The advertisement did not include sharing a bathroom. Horrible is an understatement.
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible stay

This hotel is in an area known as ‘the pit’ where homeless-ness and crime is high(we were warned by the customs officer not to walk the streets after 8pm, not to walk near crowds and advised take Ubers door to door). With nowhere else to stay we checked in, side- stepping homeless on our way in. The reception manager was very welcoming and friendly and tried to assure us there was nothing to worry about. The rooms were basic (as expected) but they were grubby and furniture & walls damaged. Before we had even got our bearing the manager bought us a change of bedding and offered to have our room cleaned, without prompting! We went out and a homeless person barged their way in on our return. That night we didn’t get any sleep due to the very loud people staying - TVs blaring, shouting and not pleasant language (it sounded like homeless had been allowed in to stay). A fight broke out in one room, furniture smashed and the police called (we heard the conversations through the walls). We genuinely feared for our safety. Next morning there was no sign of the reception manager, no breakfast or even drinks (no kettle in the rooms only a microwave and fridge). So we booked another hotel and checked out, with no refund and my message to hotels.com has been ignored. I do not recommend this hotel - I was skeptical of some of the reviews but all the negative comments are true. I will not be booking this hotel again.
Stayed 3 nights in Jun 2025

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
My wife and i had to share one towel to shower with. There was no fitted sheet to cover the mattress protective cover. Just a loose sheet and a rhin comforter There was a hole in the wall stuffed with a trash bag to cover it.
Stayed 1 night in Jun 2025

10/10 Excellent

Brittani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Shiraz

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was a terrible mistake. The staff were extremely rude, and the entire property was old and filthy. Our bed sheets had holes in them, and the room had a strong, unpleasant odor. The bed was uncomfortable and made constant noise, making it nearly impossible to sleep through the night. The walls are extremely thin — you can clearly hear people taking showers, climbing the stairs, and even loud noises from the street throughout the night. The lack of sound insulation made the stay even more unpleasant. To make matters worse, it took us almost 30 minutes to check out in the morning because the front desk was closed. After a long wait, someone finally emerged from a back room, clearly just waking up and still yawning — and this was at 9 a.m.
Stayed 1 night in Jun 2025

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

sundaresh

Liked: Staff & service
Disliked: Cleanliness

This should not be on Hotels.com

The hotel itself is not a great location which is ok and for the price that would be ok, but the hotel and the room itself were no where compared to what was shown in the pictures. The manager was very receptive but looks like not a lot. Is under their control as they may have instructions from the owner to rent out rooms to fill the hotel. The room I got did not have air conditioning, the walls were broken and patched up, the floor was not clean and sticky with dust on the floor. The bathroom was not completely clean, the shower area did not have any railings or counters to keep any toiletries. The towels given were bad and had steins on them. I requested for exchange and even the exchanged ones were not good. The room had a fridge that was half functional, a microwave that was smelling bad and a TV that did not work. It would have been ok if they did not have these, as opposed to having them at such conditions. Also, what was the minimum excepted that the rooms are neat. The cleaning was not done on a daily basis and when asked I was told that you have to pay tips if you wanted that. They cleaned my room once for a period of stay of 5 days and even after cleaning it was bad. (See the photos attached). The worst part was people smoking weed from other rooms and people were so noisy in other rooms and my room start reeking of the weed smell on the last day. The manager and I went and asked people not to smoke and I was asked to keep my room open to let the smell go away 😳
Broken fridge
Broken table counter which was sticky
Shower had a patch work done
The AC Unit was broken and did not work.
Stayed 5 nights in May 2025

2/10 Terrible

kollin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

The room was absolutely disgusting and I really want a refund. The guy at the front desk literally told me that “the room isn’t disgusting, but you should lower your standards” there were stains all over the bed. And the floor was sticky, and most of the furniture was broken. Ended up just driving home because you couldn’t sleep there. Also check in was at 3 but was told we couldn’t go to the room until it was cleaned at 6pm
Stayed 1 night in May 2025

2/10 Terrible

Pooja

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was terrible. There was not a dustbin in the restroom. None of the amenities were working. No air condition, the breakfast they served was expired.
Stayed 2 nights in May 2025

2/10 Terrible

Brooke

Disliked: Staff & service, amenities, property conditions & facilities
It was so bad I didn’t stay the night - not at all as pictured, in a very unsafe area, smelled so so bad
Stayed 1 night in May 2025

2/10 Terrible

Ashneel

Liked: Staff & service
Disliked: Property conditions & facilities
????
Stayed 1 night in May 2025

2/10 Terrible

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities
The reviews are accurate. Seems to be family run. Male at the facility is incredibly rude. Walls are So thin. The area surrounding the hotel is not Great.
Stayed 2 nights in Apr 2025

2/10 Terrible

Makayla

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this was horrible the bed had bugs and hair in it and it was a shared bathroom. also in such a sketch area and no parking
Stayed 1 night in Apr 2025

2/10 Terrible

Celine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition to being in a neighborhood that reflects deep American poverty, the word that would best define it is dirty. Everything is dirty, the room, the bathroom, the entrance staircase... When I arrived and was shown to my room, the smell of cigarettes and the smell of people who had previously occupied the room filled the room as soon as the door was opened. After seeing a second room, smelling of weed this time, I was offered a third without the smell of cigarettes or weed, but dirty... The manager had taken the time to take the toilet spray to perfume the room when I was waiting at the hotel entrance. The sheets, towels, table and sink were dirty (traces of mascara, pantyhose, etc.). As for the floor, it deserves a paragraph of its own (sticky enough to hold your best posters for the next decade). I was initially refused breakfast, even though it was included in the price, because “there are fewer people than last week”. I insisted and got a reheated coffee, probably from the week before. On the day of departure, I asked for my bag to be kept for the day, and was asked to pay $20. It was too much! I refused and expressed my dissatisfaction with the stay. He agreed to keep my bag free of charge on condition that I didn't write any negative comments, “that's up to you”, I was told. As a result, this hotel fits in perfectly with its surroundings and the people who live there. Tourists, it is to be avoided absolutely, as is the neighborhood.
Stayed 2 nights in Mar 2025

6/10 Okay

Jenner

Liked: Staff & service
its so loud i cant sleep properly
Stayed 1 night in Mar 2025

2/10 Terrible

Shawn

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I was harassed by a peeping Tom and there were dust mites and or bugs that irritated my skin.
Stayed 1 night in Mar 2025

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easily the Worst Hotel I've Ever Stayed at

Rough neighborhood. Screaming people outside and in the hallway made sleeping extremely difficult. I had multiple people try to come into my room in the middle of the night. Eventually, someone started banging on my door while jimmying the handle. I had to jam the chair infront of the doorhandle for an extra layer of security. Sheets were dirty, overall a layer of stickiness on everything in the room...it just felt grimy. I only stayed one night of my two night reservation because of how unsafe I felt. Owner refused to refund the 2nd night because I didnt tell him about the issue until after the fact, but it felt too unsafe to leave my room at the time it was happening.
Stayed 2 nights in Feb 2025

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place its the worst place I’ve ever been. This place nasty dirty noisy smells bad. When I reserve it on the pictures were such lie around the area tons of homeless people. I don’t understand why they have to lie to people to stay in this place. 😡
Stayed 3 nights in Feb 2025

2/10 Terrible

Dana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

2/10 Terrible

Dane

Disliked: Staff & service

Sad state of affairs

Someone from the hotel called me because they were closing at midnight and I had not checked in yet. They said they cancelled my reservation and hung up on me! I had to go find another hotel at 2am and pay a lot more. AND they didn't refund my money.
Stayed 1 night in Feb 2025

6/10 Okay

Angel

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
So dirty. There was a blanket with poop and pee on it in the shared bathrooms and it wasn’t cleaned the entire time we were there. They didn’t have extra towels and the towels they did give us were stained.
Stayed 1 night in Jan 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025