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Fairmont Heritage Place, Ghirardelli Square

5.0 out of 5.0

Recent guest reviews

What can I say: it's the closest thing to a perfect hotel! The location is great: two blocks from Fisherman's wharf and great restaurants. The complementary house car will bring you to any other great spot within a two miles radius. The staff are wonderful: positive attitude and always willing to help. The concierge got us great seats at an Oakland A's game. He also organised our rental car which arrived as planed, on the morning of our departure, all at a advantageous price and a waived airport return fee. The complimentary breakfast is good and the late afternoon complementary wine and cheese offers a great transition from afternoon visits to an evening program. The rooms are very spacious, well equipped with stylish finishes. We had reserved a one bedroom suite with kitchen and living room but were upgraded to a two bedroom suite, each with its own bathroom. It included a washer and dryer which was useful for longer 4 day stay. The solid wood floors and the brick walls added the perfect touch to create a warm home like atmosphere. All in all, great value for money. It really made our trip to San Francisco a great success.

We had a number of visitors coming to San Francisco. We wanted a comfortable place for they to stay. We booked a two bedroom suite at the Fairmont Heritage. It was pricey, but the accommodations were very good, and the suite could handle 6 people easily. The visitors were comfortable, and the facilities were very convenient (full kitchen, laundry). When issues arose (coffee maker was not working) the staff responded promptly and resolved the issue. The morning coffee and light breakfast was very good, as was the evening wine and cheese opportunity.

The Fairmont Heritage is one of those few remaining outposts of civilization in our world. The staff are professional and go that one step beyond being merely friendly and helpful. It’s effortless to stay there. The rooms are spotless, comfortable and pleasing to the eye in that way that your home is, when it is. If you enjoy the area, the location is perfect. Recommended.

We recently visited San Francisco during a Spring break with our three youngest children ( 11,9 and 8). The "residence" as the associates at this property like to (and accurately) refer to the Fairmont Heritage Place was more like a working urban apartment than a hotel suite. We had two large bedrooms, each with it's own bath, a nice sized kitchen with a large dining table and all of the amenities were first class. The location of this "residence" makes it ideal for a family to visit San Francisco without ever needing to rent a car. Fisherman's Wharf/ Pier 39 and the Exploratorium are all within walking distance as is the turn- about for the Powell/Hyde cable cars. The balcony looks out onto the Ghirardelli Plaza and if the breeze is just right, you can smell the aroma of the chocolate from the nearby store. A first class property ( sorry, residence) to be sure.

Love this place!! Had a 2 bedroom on 4th floor overlooking Bay and Alcatraz. Great amenties such as high end kitchen, beautiful bathrooms, washer/dryer, continental breakfast, hour long evening wine and cheese reception, great fitness center, fire pit outdoor seating area, great location in Ghirardelli square. Although, the best amenity is the great staff. Michael, Zach and Shah were among the many that made this an amazing stay. Will definitely be back when in San Fran.

This is a great property for a family vacation. You can get rooms with 1-3 bedrooms. They are essentially high end apartments; well appointed with full kitchens, washer/dryer and great bay views (from the wool building). The staff is great and highly attentive. They have a great gym and free bikes you can use to tour around the city. A house Escalade can get you anywhere within 2 miles of the hotel. The location is easy walking distance from a lot of great sights and driving access is easy if you want to get out of the city to Marin county quickly. The continental breakfast is good and the wine/cheese in the evenings around the fire pits on the patio is a nice touch. We'll definitely be back. Good job Fairmont.

We recently stayed 3 nights at this hotel and were overwhelmed by the level of service provided. Every detail was addressed and staff were extremely friendly. The accommodations were contemporary with a touch of old world class. Our room had an excellent view of Ghiradelli Square and the bay. Accommodations were so comfortable that it was hard to leave the room!

There are plentiful reasons to love what Fairmont has done with this former infamous chocolate factory. They all come with a hefty price tag, so the standard of review must live up to the cost being paid. The lodging is beautiful and ideal for families visiting this amazing city. We were in a 2 bedroom unit with "city view." Despite the fact that the "city view" consisted of staring at the other side of the street, which is a run down unpleasant mess, the room itself was loaded with charm, clean, and well serviced. The location of the property is equally as ideal, within easy walking distance of the charming Wharf, and a short stroll from the Hyde-Powell trolley line. The hotel offers a "house car" for free rides anywhere within 2 miles, which we made use of on a couple of occasions. Our drivers were fun and gracious. SF has large hills and walking even short distances isn't always a good idea depending on where you're headed, unless in work out mode. So the car is great. The staff are largely nice and accommodating. We had a rental car, and our coming and going with it was always handled quickly and efficiently. BIG plus points for the staff on duty on Sunday morning March 19th. We needed to leave at 3 am to get to the airport, and our car was waiting outside when we emerged ready to go. Thanks! The only issues we had our entire 4 night stay were upon check in. I had asked (and agreed to pay a fee) for early check-in, because we had flown in from the east coast and had been awake since 2 am our time. We arrived at 12:30 pm SF time to be told that request had not been accepted. No reason was given. I found it very odd to offer paid early check-in and then the hotel not follow through. The staff member dealing with us smiled a lot, gave us a brief tour, but offered little else but a sorry. I was told I'd be texted no later than 4 pm of our readied room. So my exhausted family wandered the area aimlessly for 3 1/2 hours waiting. No text ever came. I returned to the front desk at 4 pm to find another staff member, and learned our room was ready to go. From that point forward, we had nothing but a great experience. But that check in situation was handled very poorly, considering the cost of service prepaid in advance for. This is why I only give 4 stars. In final assessment...this place is wonderful. I'd stay here again without hesitation.

Outstanding service, above and beyond, starting from the moment our car dropped us off at the front door. Shah at check-in was super helpful. We had pre-paid a 3BR suite for 4 nights, but there was heavy road construction going on. Shah let us tour a quieter 2BR unit on the opposite side and eventually moved us to a quieter 3BR suite. The suite is well-appointed, large kitchen/living room area (pull out sofa bed makes it a 4BR!). Then each of the 3 bedrooms all had connecting full baths. Nothing extraordinary but very nice clean and spacious. Washer dryer took longer than usual to complete cycle, but Fairmont had detergent/dryer sheets stocked. The 5-6pm wine and cheese offering is nice, as is the continental (no eggs or meats) breakfast. Again, nothing extraordinary but 3.5 - 4 stars, close enough when travelling with kids. The house car was available 90% of the time. Nice young men driving, very polite and knowledgeable about the city. The overall experience travelling with 4 kids is 5 stars all the way. We will stay here again on our next visit to SF! Tip: enjoy your wine by the fire pit on the 2nd floor overlooking the square, it's lovely at 5pm. Also yelp eats 24 delivers, we tried north beach pizza and sushi in. All passable 3.5-4 stars.

We stayed at the Fairmont a couple of times now and we’re always surprised by the generosity and exceptional guest services. This time, we booked a 2 bed/2.5 bath room. It was large – the livingroom had a great view of the pier and a nice fireplace which was great since it does get a bit chilly even during summer months. We loved that this apt had a washer/dryer and a complete kitchen. We were able to walk to a lot of the main attractions – pier, Ghirardelli, etc. It was really beautiful at night with the lights around the pier and the city view. The hotel also has a complimentary car service if you needed a lift to further places. We couldn’t be happier and we will be back!

900 N Point Street San Francisco CA

Located in Russian Hill, Fairmont Heritage Place, Ghirardelli Square is adjacent to Ghirardelli Square and within a 10-minute walk of other popular attractions like Ripley's Believe It Or Not Museum. This 5-star hotel has 53 rooms and welcomes guests with free breakfast, a 24-hour fitness center, and free in-room WiFi. Centrally located in San Francisco, the hotel is also a short walk from Lombard Street and Pier 39.

Start your day off right with a free continental breakfast. Satisfy your hunger from the comfort of your room with room service.


All 53 air-conditioned accommodations feature kitchens and space to spread out with dining areas and sitting areas. Guests can expect to find free WiFi and 42-inch flat-screen TVs with satellite channels and DVD players. Pillowtop beds sport Frette Italian sheets and bathrooms offer hair dryers and designer toiletries. Washers/dryers, fireplaces, and iPod docks are other standard amenities.


Guests of Fairmont Heritage Place, Ghirardelli Square enjoy a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. Valet parking is available for USD 55 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and concierge services. Other amenities at this luxury hotel include free use of bicycles, a computer station, and express check-out.

Property features

Room options

One Bedroom Bay View Residence

King 1 | Sleeps 4

Two Bedroom City View Residence

King 2 | Sleeps 6

Two Bedroom Bay View Residence

King 2 | Sleeps 6

Three Bedroom City View Residence

King 3 | Sleeps 8

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 660 reviews