Fairmont Heritage Place, Ghirardelli Square

To all the staff at Ghirardelli Square the Hall family would like to take this opportunity to thank you most sincerely for the most wonderful stay! From the moment we arrived we were looked after with impeccable attention to detail. Our apartment was out of this world with a wonderful bay view over to Alcatraz. We travelled as a family of four to celebrate our son's 21st birthday and the accommodation was perfect - so much room and so luxurious. The position of the apartment was perfect too with some lovely restaurants immediately in the square below including the "famous" Ghirardelli Chocolate Shop with the most wonderful hot chocolate sundaes - a must! You are also minutes of walking distance from the bay and a lovely beach area. We had a arranged a trip to Alcatraz and the amazing hotel staff went out of their way to purchase a dvd that was not in their library specifically for us to watch! It was delivered with a complimentary bottle of red wine to our room - absolutely amazing! The buffet breakfast was fantastic and the perfect way to start the day and complimentary cheese and wine is served every evening which is also such a lovely touch. There are two lovely terraces with firepits to sit and enjoy your glass of wine and soak in the amazing views. There is also a complimentary car service to take you to the main shopping at Union Square or any destination wished within reasonable distance - such a fantastic service. We cannot speak highly enough of this wonderful establishment and its exemplary staff. We would definitely love to visit again very soon! Kindest Regards to All from the Hall family x

Perfect location,amenities and staff. Corbin was fantastic and took care of all our needs. Would definitely recommend to stay. Rooms are spacious and clean. TV has all channels,washrooms supplies are plenty.

From removing our bags from the car to putting the bags back, our stay was unbelievable. We had a 2 bedroom with a perfect view of Alcatraz. Everyone was very professional, suite was very clean. Would recommend and would return.

This hotel is a stunner. The rooms are beautiful. However, be advised that rooms 112, 114, and 116 are right alongside the Ghirardelli Square beer garden, complete with live music and loud, happy revelers DIRECTLY outside your room. Like, RIGHT outside. The hotel bills these as "City View" rooms. Seriously, the only part of the city you can see (and hear) are lots of visitors in the beer garden. It feels like they're able to look right in at you, although when you look from outside the glass is reflective. Still kept my curtains closed the entire time. Bummer.

Outstanding atmosphere and customer service. we loved our stay with you. thank you ever so much again! I would recommend your facility to everyone. The location, the amazing rooms and views! thank you again.

This hotel is essentially a condo property with high end amenities and services, as you would expect from a Fairmont. We have 2 tweens and were staying in San Fran for a few days before heading out to Yosemite for a week. The space was perfect with a king master and a second bedroom with two beds and it's own full bathroom, 4 bathrobes, cotton balls and q-tips, shampoos and conditioners, washer/dryer, living room, dining room table, and full kitchen (although we ate out for all meals), oh and turn down service. This sounds silly, but we also appreciated the bag of Peet's coffee that was the exact amount needed to make a pot of coffee, no measuring needed. It made a perfect pot. Housekeeping noticed we used it and made sure we had 2 bags of it everyday, so thank you for that! There is a continental breakfast served every morning and a Happy Hour every evening with wine and cheese. There are a lot of families staying here so both are kid friendly. There are two outdoor balconies with firepits that overlook Ghirardelli Square. I loved the location. It is in Ghirardelli square, so right out your door are nice shops and of course the chocolate and ice cream. There is also a beer garden with corn hole! It's far enough away from the larger tourist trap areas but in walking distance to Fisherman's Warf and Pier 39. We had a bay view which was awesome. Although the hotel does not have it's own restaurant, there are 3 in the square and the hotel concierge will order for you and have it delivered to your room. Just like room service. There are several other restaurants nearby as well. We are fans of Fairmont and appreciate their concierge texting system. You can be anywhere, send them a text asking for a dinner reservation or a car pick up, and they respond immediately. If you are use accustomed to other Fairmont hotels, you may want to know a few minor details. There is no grand lobby, but neat common spaces throughout the building, like the space for breakfast and happy hour and the terraces. It might be time to upgrade some of the bedroom dressers. They looked a little worn. It's also an older building so there are some corks to the layout of the units. Guess it all adds to the character! As always, we had a great Fairmont experience. On our way back out of town, we stayed at a different hotel since it was a quick overnight before heading to the airport and we were disappointed. So glad we chose the Fairmont!

The property is a time share residence that is perfectly situated for a family or couples first visit to San Francisco. Best way to and from the hotel is uber or lyft. Corbin dand his team delivered nothing short of a fantastic experience. From the complimentary bottle of wine upon arrival to finding a way for is to tolerate the hardest mattress I've ever experienced in my life. Breakfast in the morning is bare minimum continental and is sorely in need of a protein. That said breakfast at the fire pit was always wonderful. The complimentary wine and cheese tasting at 5pm only goes for an hour but does occur all 7 days of the week. All in all, we had a great time.

The Fairmont Heritage Place is a fantastic place to base yourself to explore San Francisco. It is in Ghirardelli Square which is a fantastic location. We booked a two bedroom apartment to accommodate our family from the UK. I have to say, we definitely saved the best to last. The beds were comfortable, including the sofa bed. The accommodation was well stocked and clean. Great use of the washing machine and dryer which were easy to use. Fantastic views of Alcatraz and the bay area from our suite. The outside terraces were perfect, especially after a long day exploring the city, What truly made this accommodation stand out was the superb staff, nothing was too much, but they were discreet enough that they almost blended into the background. They decorated the suite as we were celebrating my husband's birthday, and arranged a birthday cake. Any requests or inquiries we had were met with ease. Having experienced a Fairmont residency, we would not hesitate to try it again and would definitely book to stay at the Fairmont Heritage Place again. Perfect end to a tiring trip.

Great views close to Great Restaurants. Safeway close by for groceries and the in suite kitchen is well stocked for any in room meals you might wish to prepare. Also in suite washer and dryer comes in very handy to cut down on over packing.