- Charges for extra guests may apply and vary depending on the property's policy.
- A credit card for incidental charges and a government-issued photo ID are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The following credit cards are accepted: American Express, Diners Club, Discover, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- No rollaway or extra beds are available.
Hotel Spero
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Recent guest reviews
Great boutique hotel located central to all amenities the city has to offer!
It wasn’t the most cozy hotel, but it was clean and quiet. The check-in process was very quick, and the staff was friendly.
The Serrano is a pleasant hotel near Union Square across from the Hilton and a short walk to a BART. The rooms are comfortable and appear to be recently refurbished. The on-site restaurant, Jasper's, is a good spot for dining and drinks. Only issue was a delayed check-in past 3 because room was not ready.
Excellet, people was very nice and helpful. I would choose this hotel again.
The staff were very nice and very accomodating. The hotel was under construction but it wasn't too bad. The room was big and cozy.
Rooms were quite and very clean. Great location and great friendly staff ... would definitely stay again
We loved our visit. The room was gorgeously updated, relaxing and comfortable. We had some decent views. The lobby was beautiful and the staff were polite and professional. The street was a bit noisy and there were a lot of homeless folks at night, but that was expected being in the city. We would definitely stay here again.
Location is ok. Rooms are smaller. They dont keep water in the rooms.
Hotel is under major renovation. Elevators being shared by lots of contractors. Lobby is in disarray. Hallways smell of paint. My room appears to have just been updated. No hangers in the room. Bathroom layout is odd and not intuitive. At a minimum the rate should be significantly reduced when in this shape. Pretty disappointing stay.
It was a nice stay, but not great. This wasn't the hotels issue, but the city has a problem with their homeless population.
We understand the need to upgrade existing facilities and that there will be some disruption and inconvenience as the work is being performed when guests are using the hotel at this time. The booking should have taken this into consideration for their guests by offering some compensation if guests reserve a room during the construction. The Serrano is located close to Union Square and many shops and great restaurants, sightseeing and many other pluses which makes it an ideal place to stay in San Francisco, but had the hotel made better use of screening the lobby during the refurbishing to maintain the lobby in a more presentable condition we would not have been struck with some apprehension when we entered the hotel. The tradespersons working in the hotel with guests coming and going should have been more professional in appearance. There are ways of conducting a major remodel without the noise and poor appearance of the lobby; remember how first impressions can affect future business!
lovely up-grade, friendly staff, will recommend,great job.
We were located on the fourth floor and no one told us that there was construction on the fifth and sixth. So when we took, try to take, short nap in the afternoon before and important dinner we heard nothing but jackhammers. As you can imagine we did not get we were located on the fourth floor and no one told us that there was a section on the fifth and sixth. So when we took, tried to take, short nap in the afternoon before an important dinner we heard nothing but jackhammers. Can imagine we did not get Any rest and had to complain to management a few times before we were moved to a new room. Once we were moved there was no noise in the room was very nice, but it was disappointing that we had to endure that in the first place.
We stayed on the 15th floor in a recently renovated room. It appeared that much of the hotel was being renovated. Excellent quality bedding and robes, Decor a bit odd. Very quiet. Shower outstanding but bathroom otherwise cramped.Hallways tended to look in need of vacuuming. Staff pleasant but we didn’t need anything. The extra daily charge called a “resort fee” was annoying although it had been disclosed at time of booking that we would pay an additional $30.00 a day approximately.
Great location - walking distance to Union Square. Friendly and helpful staff
The lady in the front was super nice! Offered the best customer service and upgraded my friend and I to a newly renovated room that was super chic! She even offered us late check out without us even asking. I definitely want to visit here again.
Hotel staff was great, the hotel undergoing a remodel which was a bit challenging.
It was a quick trip, but a great location in the heart of SF. The room was a little small but overall very comfortable for one solo businesse traveler.
We were upgraded to a suite without even asking. Hotel staff were very friendly. Only complaint we would have is no coffee maker in room had to go to lobby for it.
Wonderful! Great staff. Great location. Great food.
Hotel highlights
- Walking distance to Westfield San Francisco Centre and San Francisco Museum of Modern Art
- Onsite dining
- 24-hour fitness center
- 24-hour business center
Located in Downtown San Francisco, Serrano Hotel is a leisurely stroll from popular sights such as Powell and Market Cable Car Turnaround and San Francisco Museum of Modern Art. This 4-star hotel has 236 rooms and welcomes guests with a restaurant, a 24-hour fitness center, and a 24-hour business center. It's in central San Francisco and also close to Asian Art Museum of San Francisco and Cable Car Museum.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Start your day off with breakfast, available for a fee.
Rooms
All of Serrano Hotel's 236 rooms are air-conditioned and have an array of amenities, including laptop-compatible safes, phones, and ironing boards. Guests can expect WiFi and flat-screen TVs. Bathrooms have hair dryers, designer toiletries, and bathrobes. Desks are also available.
Property features
Serrano Hotel features a 24-hour fitness center, WiFi in public areas, and conference space. Valet parking is offered for USD 58.00 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a porter/bellhop.
Guest reviews for Serrano Hotel
Everyone
Great boutique hotel located central to all amenities the city has to offer!
Everyone
It wasn’t the most cozy hotel, but it was clean and quiet. The check-in process was very quick, and the staff was friendly.
good location near union square
Everyone
The Serrano is a pleasant hotel near Union Square across from the Hilton and a short walk to a BART. The rooms are comfortable and appear to be recently refurbished. The on-site restaurant, Jasper's, is a good spot for dining and drinks. Only issue was a delayed check-in past 3 because room was not ready.
Review comment
Sean B - Front Office Manager responded on Apr 21, 2018
Thank you very much for your feedback! I am glad that you enjoyed the accommodations and the location of the hotel, as well as the options at Jasper's. I do apologize that your room was not ready by 3pm as we do our best to commit to our 3pm check-in time. I hope that your travels bring you back to our wonderful city.
nice hotel close to comercial area.
Families
Excellet, people was very nice and helpful. I would choose this hotel again.
nice stay
Everyone
The staff were very nice and very accomodating. The hotel was under construction but it wasn't too bad. The room was big and cozy.
Everyone
Rooms were quite and very clean. Great location and great friendly staff ... would definitely stay again
beautiful and comfortable room
Everyone
We loved our visit. The room was gorgeously updated, relaxing and comfortable. We had some decent views. The lobby was beautiful and the staff were polite and professional. The street was a bit noisy and there were a lot of homeless folks at night, but that was expected being in the city. We would definitely stay here again.
Everyone
Location is ok. Rooms are smaller. They dont keep water in the rooms.
very average stay
Everyone
Hotel is under major renovation. Elevators being shared by lots of contractors. Lobby is in disarray. Hallways smell of paint. My room appears to have just been updated. No hangers in the room. Bathroom layout is odd and not intuitive. At a minimum the rate should be significantly reduced when in this shape. Pretty disappointing stay.
Review comment
Pearl T. responded on Mar 12, 2018
We value your feedback, Mark, and are disappointed to learn that your experience was sub par because of the work being done in our hotel. We are at the final stage of our hotel renovation, which will be completed by March 16th. We apologize for the inconvenience and disappointment caused. Thank you very much for letting us know the areas that did not meet your expectations. We hope we will have the opportunity to welcome you back in the future to deliver a better experience with our refreshed hotel.
Everyone
It was a nice stay, but not great. This wasn't the hotels issue, but the city has a problem with their homeless population.
Thank you for the honest feedback. I am happy that you were satisfied with the service of our staff and a few aspects of our accommodations. I do apologize if you did not find our hotel to be as cozy as expected. Since we are currently in the final phase of our renovation, we hope that we are able to improve our overall quality.