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Best Western Rochester Marketplace Inn

2.5 star property

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Lobby
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace
Lobby
Fitness facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
940 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪16 min walk‬
  • Place, Marketplace Mall
    ‪18 min walk‬
  • Place, Tim Hortons Iceplex
    ‪2 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(56 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room) | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(48 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll in Shower, Non-Smoking

  • Sleeps 2
  • Free WiFi

1 King Bed, Non-Smoking, Larger Room, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2
  • Free WiFi

2 Queen Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Rochester

Within a short walk of Monroe Community College, Best Western Rochester Marketplace Inn is within a mile (2 km) of Marketplace Mall. This 94-room hotel welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Monroe Community College - 16 min walk - 0.9 miles
  • Marketplace Mall - 18 min walk - 1.0 mile
  • Tim Hortons Iceplex - 2 min drive - 1.2 miles
  • University of Rochester - 12 min drive - 5.4 miles
  • Rochester Institute of Technology - 12 min drive - 8.5 miles

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪BJ's Restaurant & Brewhouse - ‬10 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Shake Shack - ‬7 min walk
  • ‪Tully's Good Times - ‬14 min walk

About this property

Best Western Rochester Marketplace Inn

Best Western Rochester Marketplace Inn features a 24-hour gym, free WiFi in public areas, and a 24-hour business center. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include laundry facilities, a water dispenser, and a vending machine.
35-inch flat-screen TVs come with cable channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Other amenities include coffee makers, free local calls, and hair dryers.
Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Eco-friendly cleaning products used
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch flat-screen TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for USD 25 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: USD 25 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Frequently asked questions

What's there to see within easy reach of Best Western Rochester Marketplace Inn?

Based on positive ratings, guests enjoy the hotel's location in Rochester, and it's within a short 18-minute walk of Marketplace Mall. You'll also find Tim Hortons Iceplex and Highland Park within a short drive.

How much does it cost to stay at Best Western Rochester Marketplace Inn?

As of May 5, 2026, prices found for a 1-night stay for 2 adults at Best Western Rochester Marketplace Inn on May 10, 2026 start from $108, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Rochester Marketplace Inn?

Yes, self parking is offered for free at the hotel. An electric car charging station, wheelchair-accessible parking, and RV/bus/truck parking are also available.

Does Best Western Rochester Marketplace Inn include a casino on the premises?

No, Best Western Rochester Marketplace Inn doesn't have a casino.

Will I find an indoor pool at Best Western Rochester Marketplace Inn?

No, there is no indoor pool at this hotel.

Is Best Western Rochester Marketplace Inn good for couples?

Couples staying at this hotel will appreciate amenities like free wired internet as well as a free daily breakfast and a 24-hour gym.

Does Best Western Rochester Marketplace Inn have a hot tub?

No, this hotel doesn't have a spa tub.

Does Best Western Rochester Marketplace Inn feature a restaurant that includes a breakfast menu?

Best Western Rochester Marketplace Inn offers free on-the-go breakfast each morning though there is no restaurant.

Will Best Western Rochester Marketplace Inn allow pets to stay for free?

No, pets aren't allowed at Best Western Rochester Marketplace Inn though service animals are welcome.

Does Best Western Rochester Marketplace Inn have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Best Western Rochester Marketplace Inn?

The closest major airport to Best Western Rochester Marketplace Inn is Greater Rochester Intl. Airport (ROC), which is 7.6 mi away (11 minutes by car).

Can I book a room with a balcony at Best Western Rochester Marketplace Inn?

No, you won't find guestrooms with balconies at Best Western Rochester Marketplace Inn.

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 408 out of 1006 reviews
Rating 8 - Good. 271 out of 1006 reviews
Rating 6 - Okay. 157 out of 1006 reviews
Rating 4 - Poor. 84 out of 1006 reviews
Rating 2 - Terrible. 86 out of 1006 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Kabin

Traveled with partner
Terrible front door staff on night of April 28th 2026. Zero customer care. Cold and transactional. Unhelpful and dismissive. Poor attitude and poor service.
Stayed 4 nights in Apr 2026

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff, even at 12:30am. Our bathroom was a very tiny toilet+tub room with the sink in the main bed area, was ok for us, but would be impossible to get ready if one of you was still sleeping. Nice sheets, very tall beds. The condition issues were all just maintenance, cleanliness was good. The toilet paper holder and toiletry holders were both broken.
Stayed 1 night in Apr 2026

10/10 Excellent

Deborah

Stayed 2 nights in Feb 2026

10/10 Excellent

Michele

Stayed 1 night in Jan 2026

10/10 Excellent

Debbie

Stayed 1 night in Feb 2026

2/10 Terrible

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Upon check in front desk staff member was sitting in the lobby scrolling on his phone, no gave us keys, wifi password and we went to our room. It was clean but very worn and dated, stangest set up for a bath I've ever encountered in a hotel. Tiny little room held the toilet and shower, and outside was the sink which was incredibly low it hurt my back brushing my teeth. Tried to comnect to wifi, didnt work but didnt think too much about it as we were heading out for dinner. Returning to the hotel, I waited in the lobby to make sure i could connect with no luck. The front desk man told me it wasnt working but nothing to do with the hotel, it was provider's issue. Absolutely no information on a fix. This was extremely concerning to us as we are from out of the county so no cell service, and only rely on wifi. This should have been mentioned right at check in and given the option to cancel. Nothing was resolved the time we were there and speaking to another guest they said it had not been working their entire 5 night stay. I had family to contact and some work to get done and zero way of any communication. Went to take a shower and water was lukewarm at best. Called front desk and they offered to change us rooms but we were already unpacked and not going thru that later at night. Clearly no maintenance people on site. Turns out all rooms had the same issue anyway speaking to others the next day. Just a terrible experience right from the start and would never stay here again
Stayed 1 night in Jan 2026

2/10 Terrible

Aliyah

Stayed 2 nights in Jan 2026

10/10 Excellent

Katherine

Stayed 1 night in Jan 2026

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, amenities
Absolutely terrible stay! Initially put in a room with the smoke detector beeping. Then was transferred rooms to find no hot water (and no working phone to call the front desk)!
Stayed 1 night in Jan 2026

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2026

2/10 Terrible

Dianishka

Stayed 1 night in Jan 2026

6/10 Okay

Rui

Stayed 1 night in Dec 2025

10/10 Excellent

jakob

Liked: Cleanliness, amenities
Great room and staff
Stayed 1 night in Jan 2026

8/10 Good

Anesia

Stayed 3 nights in Jan 2026

10/10 Excellent

Umar

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything good.
Stayed 1 night in Jan 2026

6/10 Okay

Aidan

Stayed 1 night in Jan 2026

10/10 Excellent

Anesia

Stayed 1 night in Jan 2026

8/10 Good

Veronica

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean.
Stayed 1 night in Jan 2026

6/10 Okay

Kelly

Stayed 2 nights in Jan 2026

8/10 Good

Mai Ning

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2026

10/10 Excellent

Kenneth

Stayed 2 nights in Jan 2026

2/10 Terrible

Amy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We left -- there was visible mold on the ceiling and in the tub. The lever to move the water from the lower faucet to the shower head was missing. soap scum all in the soap dish in the shower. Water damage behind the toilet with wallpaper that was bubbling.
Stayed 1 night in Jan 2026

8/10 Good

Debbe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast was cold.
Stayed 1 night in Jan 2026

6/10 Okay

Angela

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
The hotel is very clean, the beds comfortable, and it is updated. The bathrooms aren’t big but they aren’t closets either. It is a solid 2-3 star hotel from the physical conditions. Now for my experience. The person at the front desk wasn’t overly friendly or welcoming upon check in. I didn’t take it personal as I checked in at 9 pm. Our room was at the end of the hallway on the 2nd floor. I could smell marijuana in the hallway and coming from the stairwell. It wasn’t strong in my room and my young teenager and I just wanted to get to bed. We got settled and around 10 pm a man tried to get into our. I said, “What do you want?!” and the guy said, “Oh, wrong room” and I heard him then knock on the door across the hall, voices of other men and a door close. Then my room started to smell like marijuana. I went to the front desk to report everything and the man at the front desk downplayed everything. He insisted I was safe because no one could get in and it was probably kids with a hockey team. He offered to move us but I had to move my luggage to the lobby first and turn in the old room keys before I was given a new room. The man seemed annoyed to do his job but after I moved my luggage into the lobby he did apologize. I didn’t sleep well because I could hear people going in and out of rooms near mine all night.
Stayed 1 night in Jan 2026

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Beds were very comfy.
Stayed 1 night in Dec 2025