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Holiday Inn Express Richmond I-64 Short Pump Area by IHG

2.5 star property
Hotel with free parking, in the vicinity of Short Pump Town Center

Choose dates to view prices

Photo gallery for Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Restaurant
Exterior
Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes
Property amenity
Room amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
9933 Mayland Drive, Richmond, VA, 23233
  • Place, Virginia Hospital & Health
    ‪3 min drive‬
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪6 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications) | Bathroom | Combined shower/tub, eco-friendly toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(7 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(61 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(43 reviews)
  • 420 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Extra Floor Space)

8.6 out of 10
Excellent
(9 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Richmond

Holiday Inn Express Richmond I-64 Short Pump Area by IHG places you within a 15-minute drive of popular attractions such as Short Pump Town Center and University of Richmond. This 112-room hotel welcomes guests with free breakfast and conveniences like a 24-hour gym and free in-room WiFi.

What's nearby

  • Virginia Hospital & Health - 3 min drive - 3.0 miles
  • Short Pump Town Center - 4 min drive - 3.1 miles
  • Bowlero West End - 5 min drive - 3.0 miles
  • Henrico Doctors' Hospital - 6 min drive - 4.5 miles
  • Elk's Lodge - 6 min drive - 4.5 miles

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 26 min drive

Restaurants

  • ‪Costco Food Court - ‬18 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Golden Corral - ‬10 min walk
  • ‪Cracker Barrel - ‬8 min walk
  • ‪Panera Bread - ‬17 min walk

About this property

Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Hotel with free parking, in the vicinity of Short Pump Town Center
Renovated in 2021, Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers a 24-hour gym, free WiFi in public areas, and meeting rooms. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Guests can expect free WiFi and 55-inch LCD TVs with satellite channels. Microwaves, coffee makers, and free local calls are also available.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

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Exterior
Holiday Inn Hotel and Suites Richmond West End by IHG
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 454 reviews
$98 nightly
The price is $114
Feb 23 - Feb 24
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-serve breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 500 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (41 inch wide door)
  • Handrails in stairways (33 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Built in 2001
  • Double-glazed windows
  • Renovated entire property - December 2021
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75.00 per pet (varies based on length of stay)
  • Dogs and cats only
  • 2 total (50 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking. There's also a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express I-64 Northwest
Holiday Inn Express I-64 Northwest Hotel
Holiday Inn Express I-64 Northwest Hotel Richmond
Holiday Inn Express I-64 Richmond Northwest
Holiday Inn Express Richmond Northwest
Holiday Inn Express Richmond Northwest I-64
Holiday Inn Express I-64 Richmond Northwest Hotel
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Hotel Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Richmond Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Hotel Holiday Inn Express Richmond I-64 Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Holiday Inn Express Richmond I 64 Short Pump Area
Holiday Inn Express I 64 Richmond Northwest
Express Short Pump Area

Frequently asked questions

Are free cancellation options available at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

Holiday Inn Express Richmond I-64 Short Pump Area by IHG provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

As of Feb 6, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Richmond I-64 Short Pump Area by IHG on Feb 22, 2026 start from $104.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

This hotel is located in Richmond, close to Short Pump Town Center, Lewis Ginter Botanical Garden, and Country Club of Virginia. You'll also find Bowlero West End and Elk's Lodge within a short drive.

Is there parking available at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

Yes, self parking is offered for free at the hotel. Accessible parking, free RV/bus/truck parking, and electric car charging are also available.

Does Holiday Inn Express Richmond I-64 Short Pump Area by IHG feature a casino?

No, Holiday Inn Express Richmond I-64 Short Pump Area by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool is normally open from May until September.

What amenities will couples enjoy at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

Couples staying at this hotel will appreciate amenities like a seasonal outdoor pool and a 24-hour fitness facility plus some guestrooms include free Internet access.

Does Holiday Inn Express Richmond I-64 Short Pump Area by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Express Richmond I-64 Short Pump Area by IHG have a restaurant that serves breakfast?

Holiday Inn Express Richmond I-64 Short Pump Area by IHG offers free self-serve breakfast each morning though there is no restaurant.

Does Holiday Inn Express Richmond I-64 Short Pump Area by IHG allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Holiday Inn Express Richmond I-64 Short Pump Area by IHG for a fee of USD 75.00 per pet, per stay.

Are there connecting rooms at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

The closest major airport to Holiday Inn Express Richmond I-64 Short Pump Area by IHG is Richmond Intl. Airport (RIC), which is 19.6 mi away (26 minutes by car).

Are there rooms with balconies at Holiday Inn Express Richmond I-64 Short Pump Area by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Express Richmond I-64 Short Pump Area by IHG.

Holiday Inn Express Richmond I-64 Short Pump Area by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1005 reviews
Rating 8 - Good. 225 out of 1005 reviews
Rating 6 - Okay. 70 out of 1005 reviews
Rating 4 - Poor. 32 out of 1005 reviews
Rating 2 - Terrible. 38 out of 1005 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

danae

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff!
Stayed 1 night in Jan 2026

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2025

10/10 Excellent

Beth

Stayed 2 nights in Nov 2025

4/10 Poor

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, amenities
I had to ask for clean towels because no one ever came in to clean. The third day someone at the front desk had made a note to have it cleaned but when I got back that night no one had been in. I don’t drink the coffee in the room - if I had I would have been out of luck after day 1. I don’t eat the free breakfast or ask for the sheets to be changed. I just would have liked some clean towels!!!! I’m wondering if your cleaning staff isn’t showing up because they’re afraid of an ICE raid. It’s really a shame. Definitely different from the other times I’ve stayed there.
Stayed 5 nights in Oct 2025

10/10 Excellent

Pat

All of the above
Stayed 1 night in Nov 2025

8/10 Good

Joseph

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The shower was the most memorable part of the stay. It was phenomenal! The water pressure was just right with generous flow, no stinging small streams. I didn't have much time at this location, just in and out but I do recall the breakfast was well done.
Stayed 2 nights in Oct 2025

6/10 Okay

Frederick

Liked: Cleanliness
Brief
Stayed 1 night in Oct 2025

10/10 Excellent

Beverly

Liked: Cleanliness, property conditions & facilities
Room was clean, spacious. Very nice staff.
Stayed 1 night in Oct 2025

4/10 Poor

Taisha

Stayed 3 nights in Oct 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ttt
Stayed 1 night in Oct 2025

2/10 Terrible

Chaniel

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To Whom It May Concern, I am writing to file a serious complaint regarding an extremely upsetting and discriminatory incident that occurred during my stay on October 26, 2025. One of your employees, Brian, called the police on my family and me — a group of people of color — for absolutely no reason. We were simply standing outside the hotel, which three of us had paid for, when he decided to accuse us of being in a “domestic dispute.” None of us are in a relationship; we are family. When the police arrived, even they were confused as to why they had been called. It was humiliating, unnecessary, and deeply offensive. To make things worse, Brian added false accusations to our reservation notes, as the morning staff later informed us. He also falsely claimed that there were multiple noise complaints from three different rooms on our floor — even though camera footage and door logs would clearly show that we hadn’t been in the building for hours. We were actually at the hospital, waiting for heartbreaking news about the passing of a loved one. For Brian to treat us this way during such an emotional time was cruel, racially motivated, and completely unacceptable. I am furious, hurt, and demanding accountability. I fully intend to press charges, escalate this issue to corporate, and expect a formal investigation into Brian’s actions and how this situation was handled. This was racial profiling and a gross abuse of authority — no paying guest should ever be treated this way.
Stayed 2 nights in Oct 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and nice. Breakfast was very tasty. Quiet location.
Stayed 2 nights in Oct 2025

10/10 Excellent

Elena

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was friendly and professional. I hope all Holiday Inn Express are the same. I may have found my new go- to hotel.
Stayed 1 night in Oct 2025

10/10 Excellent

Jermaine

Stayed 2 nights in Oct 2025

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, nicely appointed room. It was just as I was expecting and hoping it would be. Great quick overnight stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Austin

Stayed 2 nights in Oct 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Amy was awesome
Stayed 1 night in Oct 2025

10/10 Excellent

Adolph

Stayed 1 night in Oct 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Oct 2025

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice. The breakfast had a pancake machine that the kids loved. The hotel was very nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Douglas

Stayed 1 night in Oct 2025

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in good condition. Room clean, employees helpful and a variety of breakfast options. Also convenient to a number of businesses and the highway
Stayed 2 nights in Oct 2025

10/10 Excellent

Jean

Stayed 1 night in Oct 2025

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Oct 2025

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