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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only hotel with 3 restaurants and 2 hot tubs
VIP Access

Choose dates to view prices

Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
1 bedroom, in-room safe, blackout drapes, iron/ironing board
Exterior
Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board
Billiards

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

View in a map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪67 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Junior Suite, 2 Queen Beds

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 2 Queen Beds

8.8 out of 10
Excellent
(120 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Master Suite

9.6 out of 10
Exceptional
(12 reviews)
  • 1079 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(21 reviews)
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 1479 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

8.0 out of 10
Very good
(1 review)
  • 482 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, City View

  • 482 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Deluxe Junior Suite, Work & Play

  • 482 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

1 bedroom, in-room safe, blackout drapes, iron/ironing board

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1479 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

Elite Junior Suite | 1 bedroom, in-room safe, blackout drapes, iron/ironing board

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 120-room, 4.5-star hotel has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Mamitas Beach - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Maritime Terminal - 7 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Amorino - ‬1 min walk
  • ‪El Diez, Parrilla Argentina - ‬2 min walk
  • ‪Cachito - ‬1 min walk
  • ‪Las Helodias - ‬1 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and 2 hot tubs
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a full-service spa, an indoor pool, and an outdoor pool. If you decide to drive, there's free valet parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this adults-only hotel include a gym, 2 hot tubs, and a sauna.
Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include furnished balconies, iPod docks, and sitting areas. Housekeeping is available on request.
2 hot tubs are on site along with an indoor pool and an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night
  • Destination fee: USD 1.24 per accommodation, per night
  • Resort fee: USD 10 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 10 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property uses eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has all inclusive rates that come with all meals included.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Nov 10, 2025, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Nov 24, 2025 start from $127.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see close to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal within a short drive.

Will I be able to park at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Okom is the hotel's spa and services include Swedish massages, deep-tissue massages, body wraps, and aromatherapy.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites include a casino at the property?

No, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites doesn't have a casino.

Is there an indoor pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, this hotel has an indoor pool as well as an outdoor pool and 2 hot tubs. Guests have pool access between 8:00 AM and 10:00 PM.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites good for couples?

This adults-only hotel offers many amenities for couples, including Champagne service as well as an outdoor pool and a poolside bar.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a hot tub?

Yes, this hotel has 2 spa tubs.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a restaurant that serves breakfast?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

The closest major airport to The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is Cozumel Intl. Airport (CZM), which is 21.6 mi away (278 minutes by car).

Are there rooms with balconies that I can book at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, every guestroom at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites comes with a furnished balcony with some featuring ocean or city views.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 748 out of 1203 reviews
Rating 8 - Good. 251 out of 1203 reviews
Rating 6 - Okay. 103 out of 1203 reviews
Rating 4 - Poor. 53 out of 1203 reviews
Rating 2 - Terrible. 48 out of 1203 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Tamika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that this resort was close to everything! The resort its self was worth the price and staff were amazing! Definitely would come back again.
Stayed 6 nights in Jul 2025

8/10 Good

shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was really nice, the staff were always pleasant and the food was amazing. Being all inclusive and close to 5th Avenue in Playa del Carmen was very convenient and you always had something to do. The downside was the property was very small as was the one pool. The music played from 11am to 11pm very loudly so no relaxation at all. The beach was a block away but you could use two of the Reef’s other properties with beach access for an extra fee. In the end I would recommend this property.
Stayed 7 nights in Jul 2025

8/10 Good

Lasana

Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 4 nights in Aug 2025

10/10 Excellent

Hussein

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms
Stayed 3 nights in Aug 2025

10/10 Excellent

Kiara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
9/10 would be 10/10 if there was more priority for those who are actually staying on the property over “walk ins”. since the property is open to the public the roof top beds and chairs fill up fast. also wasn’t a fan on how reservations were required for all food options minus buffets/pool bar. other than that loved my stay!!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Abdulla M KH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 6 nights in Aug 2025

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a couples retreat
Stayed 5 nights in Apr 2025

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Loved the staff, food, and location! When I needed transportation, it was easy to arrange. The only issue was that I requested an early check-in at 11 AM, but my room wasn’t ready for over 4 hours. My guest and I had to wait in the warm lobby after our flight with no AC. Closer to check-in time, we were invited to the rooftop for lunch to pass the time, but still had to wait until after 3 PM to get our room. Other than that, everything was fantastic!
Stayed 2 nights in Jul 2025

10/10 Excellent

Hagop

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Center town boutique resort
Stayed 2 nights in Aug 2025

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great until we got sick with diarrhea but I am not sure if the water in the hotel is to blame since we ate outside of the hotel one time . It could hv been from that place … We loved the roof top bar and area also the Buffett breakfast and Mexican restaurant . The hotel’s location is great close to the happening and love that we could shuttle to the other sister hotels and use their amenities for a small fee. Overall a great hotel and stay .
Stayed 3 nights in Jul 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great staff
Stayed 2 nights in Aug 2025

8/10 Good

Montray

Liked: Cleanliness, property conditions & facilities
Great time however
Stayed 3 nights in Aug 2025

10/10 Excellent

Mirelys

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Friendly staff.
Stayed 5 nights in Jul 2025

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Denise the bar tender was great!
Stayed 5 nights in Jul 2025

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Jul 2025

6/10 Okay

Denise, tobyhanna

Traveled with partner, Traveled with family
Disliked: Amenities
I thought I was at an all inclusive and was told I was ordering too much food and if I didn’t eat it I would be charged. Never heard of such thing and have stayed at way better places that did not tell me such thing
Stayed 6 nights in Jul 2025

6/10 Okay

Brian

Stayed 6 nights in Jul 2025

10/10 Excellent

NORMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Ashley

The location of the property is perfect! The cleanliness and the food options at the hotel leave a lot to be desired.
Stayed 3 nights in Jul 2025

8/10 Good

Sharicka

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: great location, staff were greatly , clean, all inclusive. Adults only and accommodated sister resort not having available times for massages, massages available at property were good. Cons: unable to bring food back to your room, no room service, very small pool, not enough seating on top deck, food was okay at best, premium liquor not included, most meals were served lukewarm, some “hot” items weren’t even Luke warm, excursions weren’t explained in detail, weren’t told about exclusions for excursion and time was for excursion was almost 3 hours longer than what we were told.
Stayed 5 nights in Jul 2025

4/10 Poor

Stevan Sabah, Windsor

Liked: Cleanliness, property conditions & facilities
They didn’t show what is included and when we arrived there was not all inclusive like how I pay for
Stayed 7 nights in Jul 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.
Stayed 1 night in Jul 2025

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop area was amazing and had a fun vibe to it. The entire staff was the best I’ve ever experienced at a place like this. Francisco was there almost everyday I was there on the rooftop area and he made it fun the whole time. Always provided amazing service and entertaining guy. Ricardo who works in the lobby bar was also an absolute pleasure to sit, drink, and speak with. He provided a lot of good knowledge of the local area and was genuinely great to have as one of the first faces you see walking into the hotel. The concierge desk, restaurant waiters, and cleaning staff were amazing as well. There are too many names to mention. Overall I would highly recommend this as a place to stay if you are looking to stay in Playa Del Carmen.
Stayed 7 nights in Jul 2025

10/10 Excellent

Shamroze, Conroe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop view was great. Friendly staff!
Stayed 4 nights in Jul 2025

4/10 Poor

Ciji

Disliked: Property conditions & facilities
Room was ok, down side I came for my wife birthday and asked for staff to decorate
Stayed 4 nights in Jul 2025

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