The Carmen Hotel - Ocean Front in Playa del Carmen

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Adults-only beachfront hotel with outdoor pool

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Pool
Housekeeping
24/7 front desk
Air conditioning

Explore the area

Playa del Carmen, QROO

Quinta Avenida
‪8 min walk‬
Playa del Carmen Main Beach
‪10 min walk‬
Playa del Carmen Maritime Terminal
‪13 min walk‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Owner´s Suite

764 sq ft
Ocean view
Sleeps 2
1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite City View

366 sq ft
City view
Sleeps 2
1 King Bed

Reef Suite Partial Ocean View

366 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Sunrise Suite

344 sq ft
Ocean view
Sleeps 2
1 King Bed

Grand Ocean Suite

538 sq ft
Ocean view
Sleeps 2
1 King Bed

Captain's Suite

646 sq ft
Partial ocean view
Sleeps 2
1 King Bed

Coral Suite

366 sq ft
City view
Sleeps 4
2 Queen Beds

About the neighborhood

Playa del Carmen

The Carmen Hotel - Ocean Front places you within a 15-minute stroll of popular sights such as Quinta Avenida and Playa del Carmen Main Beach. This 37-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

Central Square - 5 min walk - 0.3 miles
Quinta Avenida - 8 min walk - 0.5 miles
Playa del Carmen Main Beach - 10 min walk - 0.5 miles
Playa del Carmen Maritime Terminal - 13 min walk - 0.7 miles
Mamitas Beach - 14 min walk - 0.8 miles

Getting around

Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

‪El Fogon - ‬1 min walk
‪El Fogón Fiesta Jarocha - ‬1 min walk
‪Mandala - ‬5 min walk
‪Vips - ‬3 min walk
‪Cafe Andrade - ‬3 min walk

About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel with outdoor pool

At The Carmen Hotel - Ocean Front, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. This adults-only hotel also has a terrace.

Guests can expect free WiFi and 50-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, ceiling fans, and laptop-compatible safes.

Recreational amenities at the hotel include an outdoor pool.

Languages

English, Spanish

Similar properties

Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$125 nightly

Jun 2 - Jun 3

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available

Food and drink

A bar/lounge
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

Deck 5

Things to do

Outdoor pool

Conveniences

24-hour front desk
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Outdoors

Beach umbrellas
On the beach
On the waterfront
Pool umbrellas
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (59 inch wide door)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk (39 inches high)
Wheelchair-accessible restaurant

1 building
5 floors
Built in 2016
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

50-inch LED TV with digital channels
Streaming services

Food and drink

Free bottled water

Air conditioning (climate-controlled)
Ceiling fan
Desk
Iron/ironing board
Laptop-compatible safe
Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets (service animals welcome)

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Check-in: 3:00 PM—-6:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

Nearby construction work may cause some noise disturbance.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Carmen Hotel Playa del Carmen

Carmen Hotel

Carmen Playa del Carmen

Frequently asked questions

Is free cancellation available at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front offers free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of Jun 1, 2025, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on Jun 11, 2025 start from $97.79, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of The Carmen Hotel - Ocean Front?

Guests positively rate the hotel's beach location in Playa del Carmen, and it's a short 7-minute walk from Quinta Avenida and also 12 minutes on foot from Playa del Carmen Main Beach. You'll also find Playacar Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is there parking available at The Carmen Hotel - Ocean Front?

No, there isn't parking at this hotel.

Does The Carmen Hotel - Ocean Front feature a casino?

No, The Carmen Hotel - Ocean Front doesn't have a casino.

Is there an indoor pool at The Carmen Hotel - Ocean Front?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at The Carmen Hotel - Ocean Front?

This adults-only hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant.

Are there hot tubs at The Carmen Hotel - Ocean Front?

No, there isn't a spa tub at this hotel.

Does The Carmen Hotel - Ocean Front have a restaurant with a breakfast menu?

No, The Carmen Hotel - Ocean Front doesn't have a restaurant that serves breakfast.

Does The Carmen Hotel - Ocean Front allow pets to stay for free?

No, pets aren't allowed at The Carmen Hotel - Ocean Front though service animals are welcome.

Are there connecting rooms at The Carmen Hotel - Ocean Front?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Carmen Hotel - Ocean Front?

The closest major airport to The Carmen Hotel - Ocean Front is Cozumel Intl. Airport (CZM), which is 20.7 mi away (252 minutes by car).

Are there rooms with balconies that I can book at The Carmen Hotel - Ocean Front?

Yes, every guestroom at The Carmen Hotel - Ocean Front comes with a balcony with some featuring ocean or pool views.

The Carmen Hotel - Ocean Front Reviews

8.2

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Good

Erika

Mar 2, 2025

Liked: Staff & service

Stayed 3 nights in Feb 2025

10/10 Excellent

Valentin

Traveled with partner

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, amazing room views, great staff. Building itself a bit run down; it has unique features, feels like on a cruise. Would recommend for the location and uniqueness.

Stayed 4 nights in Feb 2025

2/10 Terrible

Bruce

Traveled with partner

Feb 24, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Horrible staff! Don’t stay here!!!

Stayed 1 night in Feb 2025

10/10 Excellent

dennis, Fort Wayne

Traveled with partner

Feb 22, 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Really had a good experience at this hotel but it has so many aesthetic things wrong with it.

Stayed 6 nights in Feb 2025

8/10 Good

Kerrisha

Feb 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

6/10 Okay

Yamileth Chavez

Traveled with partner

Feb 18, 2025

Disliked: Amenities, property conditions & facilities

The location is excellent, right on 5th avenue, you can walk around everywhere and it’s right in front of the beach. However, the room was outdated, there is no privacy in the restroom so be mindful If you are not going with your partner. The balcony didn’t have a lock which made us feel unsafe. They denied our request to get more towels because only one per guest was allowed. Keep in mind there is no room service so there is no phone in the room for any needs you may have. If you don’t about any of those, the location was good for the price?

Stayed 3 nights in Feb 2025

4/10 Poor

Jacqueline

Traveled with partner

Feb 9, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Do not go here if you plan on enjoying the beach or the pool. There is no umbrella coverage anywhere on the property and no pool chairs upstairs. They refuse to put umbrellas up on the beach even though they have them. Total of 6 chairs for the whole hotel. Music is blasting until midnight every night. The hotel itself is also run down with lots of water/moisture damage. If you like to party and want to be in a busy and loud location, then it could be recommended.

Stayed 4 nights in Feb 2025

6/10 Okay

Jose

Traveled with family

Feb 8, 2025

Liked: Cleanliness, staff & service, amenities

No wifi service for a few days The cleaning crew were not thorough A tip is earned not pushed on by servers

Stayed 8 nights in Jan 2025

6/10 Okay

Vincent, San Bruno

Traveled with family

Feb 8, 2025

Great location in heart of Playa Del Carmen. Hotel has nice rooms and design. However, has aged and could use a bit of TLC. Roof pool area is small and there are no lounge chairs, just couches and normal chairs. Overall, descent place to stay at a good price point.

Stayed 7 nights in Jan 2025

10/10 Excellent

christopher

Jan 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Amazing place, the rooftop right on the beach is definitely something you want to live. Spacious room and clean. And service and the staff were very welcoming.

Stayed 1 night in Jan 2025

10/10 Excellent

casey

Traveled with group

Jan 25, 2025

Liked: Cleanliness, staff & service, amenities

I love this place. I regularly stay here, it needs a little updating and maintenance, bit great service, great spot. Party but quiet sleep

Stayed 1 night in Jan 2025

6/10 Okay

Sheila

Jan 22, 2025

Liked: Property conditions & facilities

Stayed 9 nights in Jan 2025

2/10 Terrible

carlos

Jan 22, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible

Stayed 1 night in Jan 2025

6/10 Okay

Tracy

Traveled with partner

Jan 22, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

Missed for being a 4.5 star property. I would call it a 3.5 star property. Location was great, a block from 5th street. Hotel lacked 4-5 star amenities. There is no phone in the room. Bathroom door is sliding and doesn’t allow for much privacy. Balcony was nice with a view to the ocean. Bed was comfy, but the tv would not work. Had to screen record our phones to tv and that didnt work half the time. Affordable option, but dont expect 4 5 accommodations. The rooftop bar was nice, they had live music and a great view. Centrally located to everything. Recommend taking ADO bus, station is about a 10 minute walk from hotel. From cancan airport it was about 25 pesos.

Stayed 3 nights in Jan 2025

2/10 Terrible

Yejun

Jan 18, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Dec 2024

8/10 Good

Bhawanpreet

Jan 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jan 2025

6/10 Okay

Elizabeth

Traveled with partner

Jan 15, 2025

Liked: Cleanliness, amenities

It’s very inconvenient than once you go out to the beach the staff is constantly bothering you to order from the restaurant and if you have a coconut what you bought next door , they don’t let you have it there, although you are a guest of the hotel.

Stayed 10 nights in Jan 2025

8/10 Good

Patricia

Traveled with partner

Jan 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very well located on the beach. Nice room design and nice rooftop Pool-Bar.

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Jan 5, 2025

Stayed 2 nights in Dec 2024

4/10 Poor

Elizabeth

Traveled with group

Jan 4, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel you experience is NOTHING compared to the hotel itself. The owners have let this place ruin and the quality of the staff is worse. The only positives were the comfort of the bed and the location. Otherwise the bathroom was small and uncomfortable with only one frosted glass door shared between toilet and shower. The glass mirror hanging from ceiling was hanging on by a thread, huge danger and staff blew it off because its still hanging. Television did not work, they had already corrected it 2x before i gave up. Pool was green, this was the worst part because to me, it was the best amenity here. Staff said it was “chemicals, give it two hours”. Well 2 days later still just as moldy. Hotel breakfast was good, but the service was very bad. Unfriendly, and simply not wanting to serve, it was weird. Front staff stole an item left at the counter and when we went back to ask for it she was rude and snooty and looked angry towards us every single time we walked in the door. I felt like i was getting to work late or something every time she was there, staring angrily. Otherwise, fridge worked well, cute but useless deck unless you want to hear blaring music til 5am. There was a convenient store a couple doors down and taxis dont go all the way to the hotel, but pretty close. I would not stay here again unless there was a better room available.

Stayed 5 nights in Dec 2024

2/10 Terrible

tezra

Jan 3, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2025

6/10 Okay

David

Traveled with partner

Jan 2, 2025

This hotel was fine. It was safe. And centrally located.

10/10 Excellent

Jorge Alfaro

Dec 23, 2024

Stayed 3 nights in Nov 2024

10/10 Excellent

Adrienne

Dec 15, 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Shane

Traveled with group

Dec 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is well situated within Playa Del Carmen. Being on the the beach was amazing, having breakfast or lunch seconds from your room was great. I would definitely stay again.

Stayed 4 nights in Dec 2024