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The Carmen Hotel - Ocean Front

4.5 star property

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Photo gallery for The Carmen Hotel - Ocean Front

Outdoor pool, pool umbrellas
Front of property
Beach bar
Front of property - evening/night
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬

Room options

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite King

  • Sleeps 2
  • Free WiFi

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite King

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout drapes

Coral Suite

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Reef Suite King

Premium bedding, in-room safe, desk, blackout drapes

Reef Suite King

7.6 out of 10
Good
(12 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Captain's Suite

Captain's Suite | Premium bedding, in-room safe, desk, blackout drapes

Captain's Suite

  • Partial ocean view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Sunrise Suite

Sunrise Suite | Premium bedding, in-room safe, desk, blackout drapes

Sunrise Suite

8.0 out of 10
Very good
(9 reviews)
  • Ocean view
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Grand Ocean Suite

Grand Ocean Suite | Premium bedding, in-room safe, desk, blackout drapes

Grand Ocean Suite

  • Ocean view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Owner´s Suite

Owner´s Suite | Premium bedding, in-room safe, desk, blackout drapes

Owner´s Suite

  • Ocean view
  • 764 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, The Carmen Hotel - Ocean Front is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 37-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Central Square - 2 min walk - 0.1 miles
  • Calle 12 - 2 min walk - 0.1 miles
  • Quinta Avenida - 5 min walk - 0.3 miles
  • Nuestra Senora del Carmen Catholic Church - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Club SociaL - ‬2 min walk
  • ‪El Tapas Restaurante - ‬1 min walk
  • ‪Osteria De Roma - ‬2 min walk
  • ‪Logia Café - ‬2 min walk
  • ‪Café Andrade - ‬1 min walk

About this property

The Carmen Hotel - Ocean Front

At The Carmen Hotel - Ocean Front, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. This adults-only hotel also has a terrace.
Guests can expect free WiFi and 50-inch LED TVs with digital channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, ceiling fans, and laptop-compatible safes.
Recreational amenities at the hotel include an outdoor pool.

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May 31 - Jun 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 280 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (59 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 280 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-6:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 008-007-007241/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Nearby construction work may cause some noise disturbance.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

Is free cancellation available at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front offers free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on Jun 1, 2026 start from $86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of The Carmen Hotel - Ocean Front?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at The Carmen Hotel - Ocean Front?

No, this hotel doesn't offer parking.

Does The Carmen Hotel - Ocean Front have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a restaurant, and a poolside bar at this hotel.

Does The Carmen Hotel - Ocean Front feature a casino?

No, The Carmen Hotel - Ocean Front doesn't have a casino.

Is there an indoor pool at The Carmen Hotel - Ocean Front?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is The Carmen Hotel - Ocean Front good for couples?

This adults-only hotel offers plenty of amenities for couples including a beach, a restaurant, and an outdoor pool.

Are there hot tubs at The Carmen Hotel - Ocean Front?

No, there isn't a spa tub at this hotel.

Does The Carmen Hotel - Ocean Front have a restaurant with a breakfast menu?

Yes, The Carmen Hotel - Ocean Front serves a cooked-to-order breakfast for a surcharge each morning at Deck 5.

Does The Carmen Hotel - Ocean Front allow pets to stay for free?

No, pets aren't allowed at The Carmen Hotel - Ocean Front though service animals are welcome.

Are there connecting rooms at The Carmen Hotel - Ocean Front?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Carmen Hotel - Ocean Front?

The closest major airport to The Carmen Hotel - Ocean Front is Cozumel Intl. Airport (CZM), which is 20.8 mi away (255 minutes by car).

Can I book a room with a balcony at The Carmen Hotel - Ocean Front?

Yes, every guestroom at The Carmen Hotel - Ocean Front comes with a balcony and some offer ocean and city views.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 422 out of 839 reviews
Rating 8 - Good. 201 out of 839 reviews
Rating 6 - Okay. 94 out of 839 reviews
Rating 4 - Poor. 57 out of 839 reviews
Rating 2 - Terrible. 65 out of 839 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

ARTEMIA

Disliked: Cleanliness, amenities, property conditions & facilities
Service was the worse in restaurant and front desk. My first day arriving. My welcome was my room number no instructions on where the restaurant and pool was no wi fi password was given.
Stayed 8 nights in Feb 2026

2/10 Terrible

Alan

Stayed 4 nights in Feb 2026

8/10 Good

Doug

Stayed 4 nights in Feb 2026

6/10 Okay

Elizabeth

They had construction going on during our stay. The floors in lobby were being replaced, which is disappointing because the old floors looked and suited the aesthetic better. So the constant noise and tape and dust was a bit overwhelming. We couldn’t even enjoy the restaurant next door due to the constant noise through the day. The staff were very friendly and helpful. The food and drinks at the rooftop were surprisingly delicious. The passion fruit margaritas and salmon were *chefs kiss*. However, the pool was super cold, didn’t even get in almost wish it was heated but the weather wasn’t too hot.
Stayed 4 nights in Feb 2026

10/10 Excellent

Alina

Liked: Cleanliness, property conditions & facilities
Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend
Stayed 2 nights in Feb 2026

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was cool but definitely had some issues. For example the paint was peeling, the sofa broke, the shower knob was weak and pulled out of the wall. One of the elevators was broken, but we were on the 2nd floor so we walked the majority of the time. JP (Juan Pablo) was great as was the blond at the beach bar, but Armando at the beach bar was HORRIBLE. The rooftop bar and pool were also very cool, but the pool was freezing cold and the drinks were ridiculously expensive. And in the future I most definitely won’t pay the extra money I spent to stay here since the beach bar was open as was the rooftop pool and bar. Anyone can go! The music was super loud since they put us in a room next to the MUZA, and btw, that MUZA balcony was disgusting and sadly we had to look at it when we sat outside and played cards. They also decided to redo the reception area floors when we were there so that was another minus. The Lucia a hotel uses the same reception desk and it less money AND has a better beach bar and beach chairs. All of the Carmen hotel beach chairs were broken.
Stayed 5 nights in Feb 2026

4/10 Poor

Natallia

Traveled with family
Disliked: Cleanliness, amenities
The hotel front desk staff were incredibly rude. The room smelled of mold and had cockroaches, the bedside lamps had broken light bulbs, and the towels were very old and stained. The hotel is located right next to a bar that plays very loud music until 4 am, so it's very noisy and impossible to sleep. Repair work is being carried out on the floor in the lobby. I do not recommend this hotel.
Stayed 4 nights in Feb 2026

4/10 Poor

Emma

Stayed 2 nights in Feb 2026

6/10 Okay

Kacee

Stayed 2 nights in Jan 2026

6/10 Okay

Elvia

The staff was absolutely amazing? However the room itself could use some updates and better cleaning. The balcony had a Jacuzzi however, the Jacuzzi did not have hot water. The balcony could’ve actually had better cleaning as well.
Stayed 3 nights in Jan 2026

10/10 Excellent

George

Stayed 2 nights in Jan 2026

10/10 Excellent

Roman

Stayed 1 night in Dec 2025

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness
Start with the good. Hotel is right on the beach. There is a good beach club attached and food. Amazing views from the top floor bar area. Room designs are fun and balcony is nice. Front desk staff was quick to address any issues. Meena was wonderful. Unfortunately, the hotel is located next to open air night clubs that play extremely loud music until 4 am every night which is a big issue all along 5th Ave. Your room just thumps all night so don't plan on sleeping or bring ear plugs and headphones. We tried moving rooms but there was no availability and they said it wouldn't make much difference anyway. Toilet poorly flushes and sometimes not at all. You also are not allowed to flush any toilet paper. yuck! The hotel, in it's prime was probably top notch and a big effort was put into the design, but it's a bit tired and needs some TLC. Cleaning staff did a nice job with cleanliness in our room. We tried toughing it out but after 4 nights we had to check out early due to the noise and their supposed to refund us the remaining nights, so we'll see if that happens. If you don't mind not being able to sleep and the few other items I mentioned it's a good value. It really is too bad for hotel owners and guests that nothing can apparently be done with all these nightclubs near 5th ave. playing crazy loud music and no one is even in them most the time!
Stayed 7 nights in Jan 2026

10/10 Excellent

Avinash

Stayed 3 nights in Jan 2026

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Nice chill place.
Stayed 1 night in Jan 2026

8/10 Good

Rafael

Liked: Cleanliness, staff & service, amenities
I loved the modern vibe and the great pool. The location is excellent, and overall it’s a fantastic stay. The only small improvement I’d suggest is updating the beach club lounge chairs, as they’re a bit worn, and possibly adding a parking partnership with a nearby parking lot.
Stayed 6 nights in Jan 2026

10/10 Excellent

Brittany N

Stayed 4 nights in Dec 2025

6/10 Okay

Anthony

Stayed 4 nights in Jan 2026

2/10 Terrible

Helga

Liked: Cleanliness
Although staff members in general were nice there was one receptionist by the name Mina who not only wasn't nice to us but we felt being treated by her differently. We were the only one being told that the check out would be 11 oclock despite our clear written time of 12 pm. Whenn we indicated that she was very nasty about it. Also when stating the rules, she was very intimidating. We didn't see this treatment with other customers while waiting. We really believe thisvwas a result of us being minarity group. The other receptionist was very nice and even told Mina in spanish that check out was 12. Other staff members were nice.
Stayed 3 nights in Jan 2026

8/10 Good

Hayden

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Room was clean, missing a bathroom mirror. Music from the restaurant was extremely loud until late at night keeping us awake. Beach loungers were old and falling apart.
Stayed 8 nights in Jan 2026

10/10 Excellent

Manjeet Kaur

Stayed 3 nights in Jan 2026

4/10 Poor

Albert

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room has no mirrors except a 5 inches round mirror on a pivot, bathroom is very tiny so if you’re a plus size don’t go there, like a lot of hotels in that area lots of wear and tear. Staff needs to be replaced as they are not friendly at all, will not go there again.
Stayed 1 night in Jan 2026

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2025

6/10 Okay

Rebecca

Disliked: Staff & service, amenities
The staff was not friendly, the room showed a lot of wear and tear. Restaurant/ bar was closed during stay
Stayed 1 night in Dec 2025

8/10 Good

doug, cambridge

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room is very nice, and the staff is terrific. The cleaning services every day are very good and the views from the hotel are great and the location is great. It’s right next to Muza a very nice restaurant. There is also a restaurant in the hotel when tourism is at its peak.
Stayed 10 nights in Dec 2025

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