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Jungala Hotel at VidantaWorld Riviera Maya

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5 outdoor pools, cabanas (surcharge), pool umbrellas
Water park
Coffee shop
55-inch LED TV with cable channels
5 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪19 min walk‬
  • Place, Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪4 min drive‬
  • Place, Playa Paraiso Golf Course
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for One-Bedroom Suite

55-inch LED TV with cable channels

One-Bedroom Suite

10.0 out of 10
Exceptional
(13 reviews)
  • Resort view
  • 1109 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Jungala Hotel at VidantaWorld Riviera Maya places you next to Maroma Beach and within a mile (2 km) of other popular attractions like Playa Paraiso Golf Course. This 52-room, 5-star resort has 5 outdoor pools along with a private beach and a golf course.
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What's nearby

  • Nicklaus Design Golf Course - 5 min walk - 0.3 miles
  • Paradise Beach - 19 min walk - 1.0 mile
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.4 miles
  • Playa Paraiso Golf Course - 4 min drive - 1.6 miles
  • Maroma Beach - 13 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

  • ‪La Laguna - ‬10 min drive
  • ‪La Fuente -Lobby Bar - ‬9 min drive
  • ‪Restaurante La Plaza - ‬9 min drive
  • ‪Cena Trattoria By El Faro - ‬10 min drive
  • ‪Star Café - ‬8 min drive

About this property

Jungala Hotel at VidantaWorld Riviera Maya

Jungala Hotel at VidantaWorld Riviera Maya features a private beach, a golf course, and a full-service spa. Valet parking is available for USD 7 per day, and there's also a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include 5 outdoor pools, a lazy river, and a gym.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include kitchens, 2 bathrooms, and balconies or patios.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 2 outdoor tennis courts, and a health club. 5 outdoor swimming pools are on site along with a lazy river and a waterslide. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Shopping center shuttle (surcharge)
  • Secured, uncovered valet parking on site (USD 7 per day; includes in/out privileges)

Food and drink

  • 2 beach bars
  • 2 swim-up bars
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges
  • 5 poolside bars

Restaurants on site

  • Chiringuito
  • Del Lago Restaurante
  • Gong
  • Nektar
  • Quinto

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour pool access
  • 5 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Free beach club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Health club
  • Lazy river
  • Outdoor pickleball court
  • Pro golf shop
  • Tennis lessons
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Mini-fridge
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Espresso maker
  • Ice maker
  • Kitchen
  • Kitchen island
  • Meal delivery service
  • Microwave
  • Mini-fridge
  • Minibar
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools
This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 1000 per accommodation, per stay
  • A tax is imposed by the city: USD 3.41 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered valet parking fee: USD 7 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses some solar energy; some water is reused through a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses solar energy, plus a grey water recycling system.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.

Property is also known as

Jungala Park Hotel Riviera Maya
Jungala Park Hotel at VidantaWorld Riviera Maya Resort
Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Frequently asked questions

Are free cancellation options available at Jungala Hotel at VidantaWorld Riviera Maya?

Jungala Hotel at VidantaWorld Riviera Maya provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Jungala Hotel at VidantaWorld Riviera Maya?

As of May 26, 2026, prices found for a 1-night stay for 2 adults at Jungala Hotel at VidantaWorld Riviera Maya on May 31, 2026 start from $354, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Jungala Hotel at VidantaWorld Riviera Maya?

This resort is located in Playa del Carmen, just steps from Maroma Beach and Paradise Beach, and within a short walk of Nicklaus Design Golf Course. You'll also find Cirque du Soleil Boutique at Vidanta Riviera Maya and Playa Paraiso Golf Course within a short drive.

Is there parking available at Jungala Hotel at VidantaWorld Riviera Maya?

Yes, secured valet parking is offered for USD 7 per day with in/out privileges.

Is there a spa at Jungala Hotel at VidantaWorld Riviera Maya?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, mani/pedis, and body treatments.

Are there luxury amenities available at Jungala Hotel at VidantaWorld Riviera Maya?

Yes, guests can indulge in luxuries such as 5 outdoor pools, a private beach, and 20 restaurants at this resort.

Does Jungala Hotel at VidantaWorld Riviera Maya feature a casino?

No, Jungala Hotel at VidantaWorld Riviera Maya doesn't have a casino.

Is there an indoor pool at Jungala Hotel at VidantaWorld Riviera Maya?

No, this resort doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have 24-hour pool access.

What do couples enjoy most about Jungala Hotel at VidantaWorld Riviera Maya?

There are plenty of amenities for couples at this resort, including a private beach, 2 beach bars, and 20 restaurants.

Does Jungala Hotel at VidantaWorld Riviera Maya have a hot tub?

No, but all guestrooms at this resort have jetted bathtubs.

Does Jungala Hotel at VidantaWorld Riviera Maya feature a restaurant that includes a breakfast menu?

Yes, Jungala Hotel at VidantaWorld Riviera Maya has 20 restaurants, and serves breakfast for a surcharge.

Does Jungala Hotel at VidantaWorld Riviera Maya allow pets to stay free of charge?

No, pets aren't allowed at Jungala Hotel at VidantaWorld Riviera Maya though service animals are welcome.

Does Jungala Hotel at VidantaWorld Riviera Maya have connecting rooms available?

No, this resort doesn't feature connecting guestrooms.

How close is the airport from Jungala Hotel at VidantaWorld Riviera Maya?

The closest major airport to Jungala Hotel at VidantaWorld Riviera Maya is Cancun Intl. Airport (CUN), which is 22.4 mi away (34 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.9 mi away.

Are there rooms with balconies at Jungala Hotel at VidantaWorld Riviera Maya?

Yes, every guestroom at Jungala Hotel at VidantaWorld Riviera Maya comes with a balcony/patio and some offer resort views.

Does Jungala Hotel at VidantaWorld Riviera Maya have a wedding venue on site?

Take advantage of the wedding venue at Jungala Hotel at VidantaWorld Riviera Maya if you plan to say "I do" during your trip.

Jungala Hotel at VidantaWorld Riviera Maya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 169 out of 232 reviews
Rating 8 - Good. 26 out of 232 reviews
Rating 6 - Okay. 15 out of 232 reviews
Rating 4 - Poor. 12 out of 232 reviews
Rating 2 - Terrible. 10 out of 232 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jayme

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and staff!
Stayed 5 nights in Apr 2026

10/10 Excellent

Hollie, Carmel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very large property, but it was beautiful in the staff. Did a tremendous job!
Stayed 7 nights in Apr 2026

8/10 Good

Leslie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
The property is stunning. I really appreciate how they have tried to maintain a more natural setting. The grounds are immaculately maintained. The room configuration was ideal for our family of four. The rooms are generously sized and we and our children had the ability to have private sleeping space, two full baths, and a kitchenette. The water park was a lot of fun for adults and children. It was not overly crowded and the wait for slides was manageable. The park was small enough the tween-aged children could explore as a group while the adults enjoyed the lazy river. However, I would expect that guests of the hotel would at least receive a discount on tickets to the water park, which was disappointing given we could see the park from our room. I would have rated excellent except we had problems at check in which required multiple escalations before being resolved (room access not working, unable to use room charge, no turndown, etc.). We also had errors on our final bill which took an hour to resolve after multiple attempts, and we were mistakenly charged the MXN amount in USD. While corrected, the hotel could provide no evidence that an almost $40,000 USD charge was reversed before I left. The pre-arranged transport for our return was not arranged until we double checked. Overall, we had a very good experience, but I would think twice before visiting again due to the stressful operational challenges which took away from the relaxing vacation I was seeking.
Stayed 5 nights in Feb 2026

4/10 Poor

Nisha

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
We arrived to Mexico and had asked for private transportation. After searching in the airport for 45 min with 4 small children, we were told to go on a bus. The bus had roaches in it. Then we arrived at the hotel, they took so long to check us in at 10pm, then took us to the wrong hotel. We were then told to go to a different hotel. And then by the time we were at our room with our luggage it was 12:30am. Bad check in. The concierge was responsive but inaccurate - none of the reservations we made were actually confirmed and we didn’t get to eat at any of the restaurants we wanted. Cleaning was not up to par as there were roaches in our room and they had forgotten to clean the dishes and bring towels. Overall, for the amount of money we paid and the amount of nicer resorts there are in Cancun for less money, this was not worth it.
Stayed 5 nights in Feb 2026

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities
Excellent room, wonderful staff. The food was very good. Be aware and able to accept the fact that to get anywhere on the grounds, you need to be driven in golf cart – this includes to a restaurant. Room service is great, the waterpark was fantastic. The beach conditions are not really ideal for swimming, but still beautiful, and the pools are lovely.
Stayed 1 night in Feb 2026

10/10 Excellent

Darya

Stayed 6 nights in Feb 2026

8/10 Good

talia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing place to stay with kids. The facilities were amazing and the pool was gigantic. The room was wonderful and the two kids could sleep in their own beds in the living room. Down side is food by the pool takes along time to arrive so we recommend purchasing from Jade market next to pool. Also note- breakfast buffet is 50.00/adult so we don’t recommend that. Room service food arrived cold. We recommend stocking your kitchenette with food to avoid these overpriced options.
Stayed 4 nights in Feb 2026

6/10 Okay

Patricia

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Went in blinded. Thought the waterslides were included only to find out everything is extra. Food pricey and for a week we saw the same menu over and over except for Gong and Nektar. Signs on the property are misleading. You can follow them only to get NO WHERE. Should be listed as private property with a hotel for visiting family members.
Stayed 7 nights in Feb 2026

10/10 Excellent

Mathieu, STAMFORD

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Large luxury one bedrooms with all amenities and exceptional service from the concierge team made for a great trip. Jungala Park is not exactly next to the pools and beaches but transportation services is always only a minute away. Aqua Park, Cirque du Soleil Show and countless of food options make Vidanta - Jungala a great destination for all.
Stayed 5 nights in Feb 2026

6/10 Okay

Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Such a large property, hard to get around. Spent a lot of time waiting for golf carts to pick us up. Food on the property is extremely expensive.
Stayed 7 nights in Feb 2026

10/10 Excellent

Aniya

Stayed 6 nights in Feb 2026

10/10 Excellent

CINDY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great food, service. Lovely room
Stayed 4 nights in Feb 2026

10/10 Excellent

Cille

Liked: Cleanliness, staff & service, amenities
Everything was wonderful and the staff was so great if you’d like to hang out and enjoy a hotel this is a place to be
Stayed 1 night in Feb 2026

4/10 Poor

Lourdes

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did not stay since it was advertised as all inclusive resort but is not. The stafff not attempted to make me stay. Food really expensive.
Stayed 4 nights in Feb 2026

8/10 Good

Brittney

Stayed 7 nights in Dec 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, property conditions & facilities
Resort is beautiful but food is outrageous expensive. There are not many family friendly options. Be prepared to spend a small fortune on food.
Stayed 5 nights in Feb 2026

10/10 Excellent

Izhar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at Jungala!! The suites are roomy, spotless, tastefully decorated with almost any amenity you would need. The service was impeccable. We had access to the grounds & pools of the other beautiful hotels within the Vidanta complex. We would definitely choose to stay here again on a future trip to the Riviera Maya!
Stayed 2 nights in Jan 2026

10/10 Excellent

Lindita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was amazing. Very cleaned and the customer service was top notch. The food was ok but very expensive for what it was. There is also no beach.
Stayed 6 nights in Jan 2026

8/10 Good

Mitch

Stayed 6 nights in Jan 2026

10/10 Excellent

Janine

Stayed 6 nights in Jan 2026

10/10 Excellent

Emily

Stayed 7 nights in Jan 2026

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and staff
Stayed 6 nights in Jan 2026

10/10 Excellent

Izhar

Traveled with family
Liked: Cleanliness, staff & service, amenities
We loved our stay at jungala! The grounds are beautiful, with a very relaxing vibe. The suites are spacious & tastefully decorated with just about every amenity you would need. The staff was attentive to our every need. We had access to the other hotels & pools on the vidante property. We would definitely return here on a future trip to playa del Carmen
Stayed 4 nights in Jan 2026

10/10 Excellent

Zejaba

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great concierge attention!!! best experience
Stayed 6 nights in Jan 2026

10/10 Excellent

SONAM, ELMHURST

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was
Stayed 5 nights in Jan 2026