Jungala Park Hotel at VidantaWorld Riviera Maya

Luxury resort on the beach, with 5 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

August 2025

September 2025

Relax by the pool surrounded by palm trees and lounge chairs, with a view of the ocean in the background.

Relax by the pool overlooking the ocean, surrounded by lush greenery and comfortable seating.

Relax in a serene outdoor dining area with a thatched-roof bar and seating under lush greenery and palm trees.

Guests can walk along the deck to access the building.

Enjoy a refined dining experience in our restaurant, featuring wicker chairs, wooden beams, and a bar area with a selection of drinks.

Overview
Rooms
Location
Policies

Popular amenities

On private beach
Pool
Kitchen
Bar
Parking available
Room service

Explore the area

Carr. Cancun Playa del Carmen KM 48, Playa del Carmen, QROO, 77710

Cirque du Soleil Boutique at Vidanta Riviera Maya
‪3 min drive‬
Playa Paraiso Golf Course
‪4 min drive‬
Maroma Beach
‪12 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪40 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Book today, save on your next hotel stay

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Room options

1 bedroom, premium bedding, down comforters, minibar

One-Bedroom Suite + Jungala Aqua Experience

Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

One-Bedroom Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

One-Bedroom Suite + Cirque du Soleil JOYÀ + Jungala Aqua Experience

Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

One-Bedroom Suite

Exceptional

1109 sq ft
Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

One-Bedroom Suite + 3-Day Summer Camp for 2 Kids + Jungala Aqua Experience + VIP Cabana

Sleeps 6
1 King Bed, 1 Twin Sofa Bed and 1 Queen Sofa Bed

About the neighborhood

Playa del Carmen

Jungala Park Hotel at VidantaWorld Riviera Maya places you next to Maroma Beach and within a mile (2 km) of other popular attractions like Playa Paraiso Golf Course. This 52-room, 5-star resort has 5 outdoor pools along with a private beach and a golf course.

View more Resorts in Playa del Carmen

What's nearby

Paradise Beach - 13 min walk - 0.7 miles
Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive - 0.9 miles
Playa Paraiso Golf Course - 4 min drive - 1.1 miles
Maroma Beach - 12 min drive - 4.2 miles
Tres Rios Ecopark - 17 min drive - 8.3 miles

Getting around

Cancun Intl. Airport (CUN) - 34 min drive

Restaurants

‪La Laguna - ‬10 min drive
‪Snake Bar At Iberostar Maya - ‬13 min drive
‪Cena Trattoria By el Faro - ‬10 min drive
‪Huama - ‬12 min walk
‪Star Café - ‬8 min drive

About this property

Jungala Park Hotel at VidantaWorld Riviera Maya

Luxury resort on the beach, with 5 outdoor pools

Jungala Park Hotel at VidantaWorld Riviera Maya features a private beach, a golf course, and a full-service spa. Valet parking is available for USD 7 per day, and there's also a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this beach resort include 5 outdoor pools, a water park, and a lazy river.

Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include kitchens, dining areas, and sitting areas.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 5 outdoor swimming pools are on site along with a private beach and outdoor tennis courts. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Portuguese, Spanish

Similar properties

Relax with a drink at the bar, surrounded by a unique bamboo ceiling and patterned tile floor.

Pool
All inclusive
Spa
Free airport shuttle

$636 nightly

Aug 24 - Aug 25

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free beach shuttle
Shopping center shuttle (surcharge)
Secured, uncovered valet parking on site (USD 7 per day; includes in/out privileges)

Food and drink

2 beach bars
2 swim-up bars
20 restaurants
3 coffee shops/cafes
4 bars/lounges
5 poolside bars

Restaurants on site

Chiringuito
Del Lago Restaurante
Gong
Nektar
Quinto

Things to do

18-hole golf course
2 outdoor tennis courts
24-hour pool access
5 outdoor pools
Beach volleyball
Beach yoga
Free beach club
Full-service spa
Golf carts
Golf clubhouse
Golf clubs/equipment
Golf driving range
Golf lessons
Health club
Lazy river
Outdoor pickleball court
Pro golf shop
Tennis lessons
Water park
Waterslide

Family friendly

5 outdoor pools
Grocery/convenience store
High chair
In-room babysitting (surcharge)
In-room kitchen
In-room microwave
Laundry facilities
Lazy river
Lifeguards on site
Mini-fridge
Separate in-room dining area
Water park (surcharge)
Waterslide

Conveniences

24-hour front desk
ATM
Grocery/convenience store
Guidebooks
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Dock
On a private beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible shuttle
Bathroom emergency pull cord
Doorbell and phone notification
Elevator (36 inch wide door)
Front entrance ramp
Hardwood flooring in public areas
Smooth flooring in public areas
Smooth flooring in room
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk (36 inches high)
Wheelchair-accessible restaurant

3 buildings
3 floors
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Local culture and ecosystem education
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Pillow menu
Premium bedding

Bathroom

Bathrobes
Children's slippers
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch LED TV with premium cable channels

Food and drink

24-hour room service
Blender
Cleaning supplies
Coffee/tea maker
Cookware, dishware, and utensils
Espresso maker
Ice maker
Kitchen
Kitchen island
Meal delivery service
Microwave
Mini-fridge
Minibar
Paper towels
Restaurant dining guides
Separate dining area
Stovetop
Toaster

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop workspace
Laundry detergent
Mobile key entry
Phone
Recycling
Safe
Separate sitting area
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Guests driving to the property should contact this property in advance (e.g., directions)

This property's water park is closed every Thursday and Friday.

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 1000 per accommodation, per stay
A tax is imposed by the city: USD 2.71 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Uncovered valet parking fee: USD 7 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

24-hour pool access
Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.

Property is also known as

Jungala Park Hotel Riviera Maya

Jungala Park Hotel at VidantaWorld Riviera Maya Resort

Jungala Park Hotel at VidantaWorld Riviera Maya Playa del Carmen

Frequently asked questions

Are free cancellation options available at Jungala Park Hotel at VidantaWorld Riviera Maya?

Jungala Park Hotel at VidantaWorld Riviera Maya provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do close to Jungala Park Hotel at VidantaWorld Riviera Maya?

This resort is located in Playa del Carmen, just steps from Maroma Beach and Paradise Beach, and within a short walk of Nicklaus Design Golf Course. You'll also find Cirque du Soleil Boutique at Vidanta Riviera Maya and Playa Paraiso Golf Course within a short drive.

Is there parking available at Jungala Park Hotel at VidantaWorld Riviera Maya?

Yes, secured valet parking is offered for USD 7 per day with in/out privileges.

Is there a spa at Jungala Park Hotel at VidantaWorld Riviera Maya?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, mani/pedis, body scrubs, and facials.

Does Jungala Park Hotel at VidantaWorld Riviera Maya feature a casino?

No, Jungala Park Hotel at VidantaWorld Riviera Maya doesn't have a casino.

Is there an indoor pool at Jungala Park Hotel at VidantaWorld Riviera Maya?

No, this resort doesn't have an indoor pool; however, there are 5 outdoor pools. Guests have 24-hour pool access.

Is Jungala Park Hotel at VidantaWorld Riviera Maya a good place to stay for couples?

There are plenty of amenities for couples at this resort, including a private beach, 2 beach bars, and 5 outdoor pools.

Does Jungala Park Hotel at VidantaWorld Riviera Maya have a hot tub?

Yes, this resort has a spa tub.

Does Jungala Park Hotel at VidantaWorld Riviera Maya feature a restaurant that includes a breakfast menu?

Yes, Jungala Park Hotel at VidantaWorld Riviera Maya has 20 restaurants, and serves breakfast for a surcharge.

Does Jungala Park Hotel at VidantaWorld Riviera Maya allow pets to stay free of charge?

No, pets aren't allowed at Jungala Park Hotel at VidantaWorld Riviera Maya though service animals are welcome.

Are there connecting rooms at Jungala Park Hotel at VidantaWorld Riviera Maya?

No, there aren't connecting guestrooms at this resort.

How close is the airport from Jungala Park Hotel at VidantaWorld Riviera Maya?

The closest major airport to Jungala Park Hotel at VidantaWorld Riviera Maya is Cancun Intl. Airport (CUN), which is 22.4 mi away (34 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.9 mi away.

Are there rooms with balconies that I can book at Jungala Park Hotel at VidantaWorld Riviera Maya?

No, there aren't any guestrooms with balconies at Jungala Park Hotel at VidantaWorld Riviera Maya.

Does Jungala Park Hotel at VidantaWorld Riviera Maya have a wedding venue on site?

Take advantage of the wedding venue at Jungala Park Hotel at VidantaWorld Riviera Maya if you plan to say "I do" during your trip.

Jungala Park Hotel at VidantaWorld Riviera Maya Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

elenita

Traveled with family

Apr 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was exceptional. The service , the rooms , our concierges were superb. Would definitely recommend.

Stayed 2 nights in Apr 2025

10/10 Excellent

Cesar lopez, Perris

Apr 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Juan

Traveled with family and small children

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property team was very helpful and accommodating. The resort itself was gorgeous and the food and drinks were all amazing. Would highly recommend and look forward to returning.

Stayed 6 nights in Apr 2025

10/10 Excellent

jodi

Traveled with family

Apr 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing stay! Do not hesitate to book, the staff cannot do enough for you. We had a birthday during our stay & they made it one to remember. All the extra touches in the room & the service was 10/10. Highly recommend the beach club/ Jungala.

Stayed 3 nights in Apr 2025

10/10 Excellent

YOSEF, Tel Aviv

Traveled with family and small children

Apr 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have truly impressed by Jungala. I’ve never met such device level in Northern America, it would be possible to compare only with Mandatin Oriental in Dubai. A Jem in Jungle. We have stayed for 5 days during the Easter, we didn’t go to the same restaurant once, the Butler/concierge of Brenda and Jose service was always shifting expectations. There are now crowds, no lines, you feel this exclusive personal approach and enjoy your vacation. I am someone who lives Océan, and here it’s not really swimmable. But I have never regretted choosing this hotel and would gladly recommend it to picky clients and come back in the future. Absolute pleasure to be here

Stayed 5 nights in Apr 2025

10/10 Excellent

Jasmina

Traveled with family

Apr 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just came back from our trip. We have nothing but a praise for the treatment we received during our stay. We were contacted via WhatsApp a week before the trip. Offered airport transfer and answered several questions we had. We arrived at night at chose to stay at the hotel near the airport. Transport was scheduled to pick us up there at 9 AM and by 10 we were already in our suite. Luggage was brought in and fruit and cheese platter awaited in a dining room. We travelled with 2 teenage boys that slept on living room sofas which are twin sized, but small but with a privacy sliding door. They had their own bathroom and we had an en-suite. There are robes and slippers and excellent line of cosmetics that I ended up buying in gift shop to bring home. I always bring my own but loved these. There were 4 concierges available during the day. They were all smiles, very helpful and friendly. There were several of them : Luisa, Jose, Melanie , Lizet and Viridiana. They went above and beyond anything we needed. Walked us into a beach club to reserve cabana, restaurants for best seats and we could txt them any time for anything. We like to walk so we learned the paths the first day to cut across large property for gym, pools, beach or restaurants. Boys tried the extreme rides in water park- fun! There is a choice of quiet pools like Grand Luxxe and Grand Mayan, beach club is newer and pretty but loud good service, Mayan pool available to all where service is lacking a little bit

Stayed 5 nights in Apr 2025

10/10 Excellent

Dragana, Wake Forest

Traveled with family and small children

Apr 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a relaxing and stress free vacation thanks to excellent service from our staff! Anything we needed they were on top of it in minutes.

Stayed 7 nights in Mar 2025

10/10 Excellent

Ryan

Traveled with family

Apr 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2025

10/10 Excellent

Bradley

Traveled with family

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was on the highest level I can’t say enough about how great it was and the people were. Resort is also incredible. Any stigma with travelling to Mexico was abolished by coming here. Safe. Highest quality of everything. (VIP experience)

Stayed 5 nights in Mar 2025

10/10 Excellent

MARY

Mar 15, 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Gabriel, Saint Charles

Traveled with family and small children

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is extraordinary, and the service was AAA

Stayed 1 night in Feb 2025

10/10 Excellent

David

Jan 16, 2025

Stayed 2 nights in Jan 2025

10/10 Excellent

Firas

Jan 7, 2025

Stayed 8 nights in Dec 2024

10/10 Excellent

Lacey

Business traveler

Jan 6, 2025

Stayed 5 nights in Dec 2024

8/10 Good

Zachary

Traveled with family

Jan 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a beautiful resort, a little large, but transportation with the use of shuttles was good. Only issue was some things were a bit expensive, $6.00 CAD for a can of pop for example is a bit much imo.

Stayed 8 nights in Dec 2024

6/10 Okay

anna

Traveled with family

Jan 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Disclaimer: went during the busiest week-Christmas-New Years. I called 1800 number to provide them our flight information to arrange transport, only to find upon arrival that it was not arranged. We did manage to find Vidanta van at the airport and talked them into taking us (I had to sign for some charge which was later voided by the front desk staff) So, the resort is not brand new. It is remodeled part of one of their other hotels, Grande Luxxe. Lush tropical jungle-the grounds are great and they did an amazing job with mosquito and other insect control. Beautiful, spacious rooms. The bedroom had comfortable beds/bedding. The living room where kids slept had 2 trundle beds, both pretty hard. It took a while for the water in the shower to heat up, but we knew what to expect and started shower way ahead. The restaurant were plenty, though a bit pricy for Mexico. Front lobby staff was always pleasant and helpful. Edgar, Alejandro and Melanie were on point. We had 4 free tix to waterpark on property-no lines and kids had fun Transportation to and from restaurants/pools/beach clubs were spotty. Sometimes it was instant, sometimes we waited for a golf cart 10-15 minutes. The Beach Club-Expedia pictures wer great, though water in the pool was cold, and first day we waited for 40 min to get seats. Beach was the biggest letdown and disappointment as there was no swimmable beach. It was all rocks, coral and seaweed.

Stayed 9 nights in Dec 2024

10/10 Excellent

Peter, alhambra

Traveled with family

Jan 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a great hotel. The kids had fun at the waterpark. It is tough getting around the resort because you have to get picked up by a golf cart every time. It’s a massive resort! The food was pretty good, everything was a little pricey, but it was to be expected.

Stayed 7 nights in Dec 2024

10/10 Excellent

Joseph, Calabasas

Traveled with family

Jan 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Review of Jungala Hotel Our 10-day stay at Jungala Hotel was a mix of stunning features and minor challenges. The rooms are clean, modern, and beautifully designed, with comfortable beds and a serene jungle setting that’s perfect for nature lovers. The hotel provides access to an exclusive beach club, though it’s a 10–15-minute golf cart ride from the rooms. The beach club is fantastic—cabana rentals are free (but must be booked early), and the menu offers delicious, clean options. The waiters are friendly, attentive, and quick. While the beach is free of seaweed, it is rocky, with a small area for swimming. My kids enjoyed exploring the rocks and finding sea creatures. The dining experiences were exceptional. Tremont, an Italian restaurant, served amazing food, and Alain, our waiter, was outstanding. Breakfast at Quinto, included in our package, was beautifully presented with a variety of options. The Salum area added charm with its lively bars, food stalls, and illuminated cabanas at night. While the resort is beautiful, transportation can be frustrating. The golf cart rides between areas can take 30 minutes round trip, and walking to main areas can take up to 50 minutes. Additionally, our first days were marred by issues like no hot water, which were resolved quickly. Special thanks to Jaz and Emmanuel for making our stay enjoyable. Despite the setbacks, the resort’s amenities, exceptional food, and beautiful surroundings make it worth a visit. We recommend Jungala

Stayed 10 nights in Dec 2024

8/10 Good

ROSA MARGARITA, yopal

Jan 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

4/10 Poor

Angelica

Traveled with family

Jan 3, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Stayed 9 nights in Dec 2024

6/10 Okay

BRIAN L.

Traveled with family

Jan 1, 2025

Liked: Cleanliness

It has the potential to be amazing but little things got in the way. Transportation from airport was terrible and took many hours. We were quite tired when we arrived only to be placed in a suite that literally was missing the tvs from the wall. They quickly got new tvs hung up, my daughter slipped off her shoes and stepped on the rug to find it was saturated in water (completely flooded). Did no one inspect the room? An hour later we were in a new room and at this point we missed all dining options. In the new room the tv didn’t work at all but we reported it and moved in. It was never fixed during our stay. All of the restaurants were booked ahead so we had to wait in line at the one restaurant that didn’t require reservations. Room service was spotty. Overall the property was beautiful but these things really got in the way.

Stayed 4 nights in Dec 2024

4/10 Poor

Joy

Traveled with family

Dec 29, 2024

READ the bill on checkout. There was ~500 USD worth of errors which took them 30 minutes to correct. 5 stars for Edgar (Jungala Park Hotel) and Arturo (Gong restaurant). These two went above and beyond. Melanie of Jungala Park Hotel was either super incompetent or untrained. On checkout we noticed ~10000 pesos (~500 USD) worth of incorrect charges (which took 30 minutes to resolve on checkout). That made us late for hotel arranged transportation (part of package) to airport to which the transportation staff not only gave us attitude but said they will not be able to transport us at all. Only after escalating to a manager did they honor their commitment. We felt tremendous inefficiency throughout the property (yes they had much staff but not efficient). Staff responses to queries many times seemed like they were LYING in order to take the easy way out. Our family of 5 made the package reservation which included aqua park access. On the day of access they randomly said only four park tickets were included, sucks to be the 5th family member. Bottom line, it was a ploy to extort an additional ticket which was supposed to be part of the package. All 5 laundry machines of the property were not functioning illustrating poor inspection and maintenance. When we pressed the issue their first response was just pay for hotel done laundry, and only after we pressed that its ridiculous that all 5 machines are non-functional they said "ok we will do your laundry for free".

Stayed 4 nights in Dec 2024

2/10 Terrible

Ariel

Traveled with family

Dec 27, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The worst vacation I have ever had this was horrible

Stayed 5 nights in Dec 2024

10/10 Excellent

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family

Apr 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo excelente el mejor servicio, las mejores instalaciones, el cuarto increíble , la atención del personal maravillosa no tengo ninguna queja puras cosas buenas. Regresaremos sin duda espero muy pronto

Stayed 5 nights in Apr 2025

10/10 Excellent

Leonardo Vega

Traveled with family and small children

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

De lo mejor que me he quedado en la Riviera maya. Gran hotel lo recomiendo ampliamente servicio gente todo.

Stayed 4 nights in Apr 2025

Jungala Park Hotel at VidantaWorld Riviera Maya

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Room options

View all photos for One-Bedroom Suite + Jungala Aqua Experience

One-Bedroom Suite + Jungala Aqua Experience

View all photos for One-Bedroom Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

One-Bedroom Suite + Cirque du Soleil JOYÀ Show and Dinner Experience

View all photos for One-Bedroom Suite + Cirque du Soleil JOYÀ + Jungala Aqua Experience

One-Bedroom Suite + Cirque du Soleil JOYÀ + Jungala Aqua Experience

View all photos for One-Bedroom Suite

One-Bedroom Suite

View all photos for One-Bedroom Suite + 3-Day Summer Camp for 2 Kids + Jungala Aqua Experience + VIP Cabana

One-Bedroom Suite + 3-Day Summer Camp for 2 Kids + Jungala Aqua Experience + VIP Cabana

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About the neighborhood

Playa del Carmen

What's nearby

Getting around

Restaurants

About this property

Jungala Park Hotel at VidantaWorld Riviera Maya

Languages

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Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Jungala Park Hotel at VidantaWorld Riviera Maya Reviews

Reviews

Wonderful

9.4/10

9.0/10

9.2/10

9.2/10

9.4/10

Reviews

10/10 Excellent

elenita

elenita

10/10 Excellent

Cesar lopez, Perris

Cesar lopez

10/10 Excellent