Hotel Hacienda Del Caribe

Central hotel with an outdoor pool connected to a shopping center in Playa del Carmen

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Popular amenities

Bar
Room service
Pool
Housekeeping
24/7 front desk
Air conditioning

Explore the area

Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪1 min walk‬
Playa del Carmen Main Beach
‪2 min walk‬
Playa del Carmen Maritime Terminal
‪5 min walk‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

1 bedroom, down comforters, in-room safe, laptop workspace

Room selected at Check-in

Exceptional

Sleeps 4
1 Queen Bed OR 2 Queen Beds

Double Queen

Good

Sleeps 4
2 Queen Beds

Superior King

Very good

54 sq ft
Sleeps 2
1 Queen Bed

Room Superior

Sleeps 2

Double Room Superior

Sleeps 4

Quadruple Suite Junior

Sleeps 4

Room Standard with Garden View

Sleeps 4

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Hacienda Del Caribe is next to popular attractions like Playa del Carmen Main Beach and Quinta Avenida. This 34-room, 3-star hotel has a restaurant and a bar/lounge, along with an outdoor pool. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

Quinta Avenida - 1 min walk - 0.0 miles
Playa del Carmen Main Beach - 2 min walk - 0.1 miles
Playa del Carmen Maritime Terminal - 5 min walk - 0.3 miles
Playacar Beach - 5 min walk - 0.3 miles
Mamitas Beach - 13 min walk - 0.7 miles

Getting around

Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

‪McDonald's - ‬2 min walk
‪Karen's Restaurant - ‬1 min walk
‪Hard Rock Cafe Playa del Carmen - ‬2 min walk
‪Burger Playa - ‬2 min walk
‪Ah Cacao Chocolate Café - ‬1 min walk

About this property

Hotel Hacienda Del Caribe

Central hotel with an outdoor pool connected to a shopping center in Playa del Carmen

Guests of Hotel Hacienda Del Caribe enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. Airport transportation is made easy with a shuttle from the airport to the hotel (available 24 hours) for USD 80 per room. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a terrace and a garden.

Guests can expect to find plasma TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Italian, Portuguese, Spanish

Similar properties

Pool
Free WiFi
Air conditioning
24/7 front desk

$31 nightly

Aug 27 - Aug 28

Total includes taxes and fees

Pool
Kitchen
Parking included
Free WiFi

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
24-hour airport pick-up shuttle on request for a surcharge

Food and drink

A bar/lounge
A restaurant
Snack bar/deli

Things to do

Outdoor pool

Family friendly

Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Well-lit path to entrance

1 building
3 floors
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Towels provided

Entertainment

Plasma TV with cable channels

Food and drink

Coffee/tea maker
Limited room service

Air conditioning (climate-controlled)
Ceiling fan
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon

Early check-in subject to availability

Early check-in fee: USD 20

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children 7 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 80 per room
Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
Early check-in fee: USD 20 (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 4:00 PM—-noon
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
The minimum check-in age for Spring Break is 21 years old.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 9:00 PM.
Nearby construction work may cause some noise disturbance.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hacienda Caribe

Hacienda Caribe Playa del Carmen

Hotel Hacienda Caribe

Hotel Hacienda Caribe Playa del Carmen

Hacienda Del Caribe Hotel

Hacienda Del Caribe Playa Carmen

Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico

Hacienda Del Caribe Del Carmen

Hotel Hacienda Del Caribe Hotel

Hotel Hacienda Del Caribe Playa del Carmen

Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Hotel Hacienda Del Caribe?

Hotel Hacienda Del Caribe provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What can I see close to Hotel Hacienda Del Caribe?

This hotel is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Is parking available on site at Hotel Hacienda Del Caribe?

No, there isn't parking at this hotel.

Does Hotel Hacienda Del Caribe feature a casino?

No, Hotel Hacienda Del Caribe doesn't have a casino.

Is there an indoor pool at Hotel Hacienda Del Caribe?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Hotel Hacienda Del Caribe?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Hotel Hacienda Del Caribe have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Hacienda Del Caribe have a restaurant with a breakfast menu?

No, Hotel Hacienda Del Caribe doesn't have a restaurant that serves breakfast.

Does Hotel Hacienda Del Caribe allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Hacienda Del Caribe.

Does Hotel Hacienda Del Caribe have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Hacienda Del Caribe?

The closest major airport to Hotel Hacienda Del Caribe is Cozumel Intl. Airport (CZM), which is 21.7 mi away (256 minutes by car).

Can I book a room with a balcony at Hotel Hacienda Del Caribe?

Yes, some guestrooms at Hotel Hacienda Del Caribe offer a balcony and may feature garden views.

Hotel Hacienda Del Caribe Reviews

8.0

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Okay

Brenda

Jun 22, 2025

Stayed 7 nights in Jun 2025

6/10 Okay

Jose

Traveled with family and small children

Jun 22, 2025

Liked: Cleanliness

Disliked: Amenities

They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot

Stayed 9 nights in Jun 2025

10/10 Excellent

Mary Ellen, Bellflower

Jun 14, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Jun 2025

10/10 Excellent

Mary Ellen, Bellflower

Jun 9, 2025

Stayed 1 night in Apr 2025

10/10 Excellent

Mary Ellen, Bellflower

Traveled with group, Traveled with partner, Traveled with family

May 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love this place!

Stayed 3 nights in Apr 2025

8/10 Good

Laura

Traveled with partner

Apr 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

In the classic Mexican traditional style, the rooms were nice. Plenty of hot water.

Stayed 1 night in Apr 2025

10/10 Excellent

carlos

Apr 21, 2025

Liked: Amenities

Bueno para el precio

Stayed 1 night in Feb 2025

10/10 Excellent

Courtney

Traveled with partner

Apr 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great stay, friendly staff, good location in tourist area!

Stayed 3 nights in Apr 2025

10/10 Excellent

GRISEL

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a fabulous time; great place to stay and would not hesitate to use again

Stayed 1 night in Mar 2025

8/10 Good

Michael

Apr 5, 2025

Stayed 1 night in Apr 2025

4/10 Poor

Catherine D

Apr 1, 2025

Disliked: Staff & service, property conditions & facilities, room comfort

No hot water

No hot water to bath. Beds are hard. No top sheet, just a dirty comforter.

Stayed 1 night in Mar 2025

2/10 Terrible

Jeanelle

Mar 31, 2025

Disliked: Staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

8/10 Good

Mario

Mar 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Mar 2025

8/10 Good

Laura

Traveled with family

Mar 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice, clean hacienda style place. Good air conditioning; beds were comfortable; room size was good; location was excellent. Only complaint was water in shower never got above tepid and on Thursday and Friday night I could hear/feel base of music from a bar down the street. It wasn’t bad and didn’t keep me awake, but noticed it in the background when I was awake. I figure it is a small trade off for the great location and being able to walk everywhere I wanted.

Stayed 6 nights in Mar 2025

10/10 Excellent

Shannon

Traveled with group

Mar 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was hard to find ! No free/easy parking available...had to pay $20 to private park.

Stayed 1 night in Mar 2025

6/10 Okay

Maira

Traveled with family

Mar 18, 2025

Liked: Staff & service

The hotel is in a great location—just a short walk to the beach, souvenir shops, the ferry, and the ADO bus station, making it easy to get around. The area felt safe, and there are plenty of restaurants and attractions nearby. Room service did an excellent job making the bed and respecting our belongings, which we appreciated. However, the room itself was quite stuffy and had a noticeable moldy smell, likely due to the humidity and the age of the building. The door didn’t close properly, causing it to make noises throughout our stay. Also, there is no elevator, so be prepared to carry your luggage up the stairs. The biggest downside was the WiFi—it simply didn’t work. Overall, if you’re looking for a convenient location and don’t mind some maintenance issues, this could be an option, but improvements are needed.

Stayed 3 nights in Mar 2025

10/10 Excellent

Connie

Feb 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely charming!!!!

Stayed 2 nights in Feb 2025

8/10 Good

Richard

Feb 14, 2025

Liked: Cleanliness, staff & service, room comfort

One night

The hotel was okay for my one night stay. Having to carry my 2- 50 pound suitcases up 3 floors was not so good. There was no one to help. The staff is very friendly. The one strange thing was that you are not allowed to drink your beer in the lobby or lower level but you can drink it on the street. All in all it was good.

Stayed 1 night in Feb 2025

10/10 Excellent

Clarissa

Feb 10, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Feb 2025

10/10 Excellent

Erica

Feb 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel!

Stayed 1 night in Jan 2025

4/10 Poor

Brenda

Traveled with family

Jan 31, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Location was excellent

Stayed 2 nights in Jan 2025

10/10 Excellent

Lidia

Traveled with family

Jan 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price!

Stayed 1 night in Jan 2025

10/10 Excellent

Armando

Jan 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Excellent location, great value for the money.

Stayed 1 night in Jan 2025

4/10 Poor

Christine A

Traveled with family

Jan 21, 2025

Disliked: Amenities, property conditions & facilities

I loved the feel of this hotel. It reminded me of Encanto. I think that's probably the only positive I can say. Check-in wasn't bad. We were told we could get towels for the beach-no towels. Room service wasn't done cleaning our room when we checked in so I finished helping. No wash clothes... we had ONE to share with 3 people for 5 days. They did not give us more bottled water so we went to Walmart to get some. Showers were FREEZING. Pool was FREEZING. Another guest got beaten up and bled all over the steps and floor... never cleaned up. Nobody spoke English.

Stayed 4 nights in Jan 2025