Hotel Hacienda Del Caribe in Playa del Carmen | Best Rates & Deals on Orbitz

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Central hotel with an outdoor pool connected to a shopping center in Playa del Carmen

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Where to?

Dates

June 2025

July 2025

Superior King | Down comforters, in-room safe, laptop workspace, blackout drapes

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Room service
Pool
Housekeeping
24/7 front desk
Air conditioning

Explore the area

Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
‪1 min walk‬
Playa del Carmen Main Beach
‪2 min walk‬
Playa del Carmen Maritime Terminal
‪5 min walk‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

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Room options

Down comforters, in-room safe, laptop workspace, blackout drapes

Room selected at Check-in

Sleeps 4
1 Queen Bed OR 2 Queen Beds

Double Queen

Sleeps 4
2 Queen Beds

Superior King

54 sq ft
Sleeps 2
1 Queen Bed

Room Superior

Sleeps 2
1 Queen Bed

Double Room Superior

Sleeps 4
2 Queen Beds

Quadruple Suite Junior

Sleeps 4
2 Queen Bed(s)

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Hacienda Del Caribe is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 34-room, 3-star hotel has a restaurant and a bar/lounge, along with an outdoor pool. It's connected to a shopping center in central Playa del Carmen, and also a short walk from Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

Quinta Avenida - 1 min walk - 0.0 miles
Playa del Carmen Main Beach - 2 min walk - 0.1 miles
Playa del Carmen Maritime Terminal - 5 min walk - 0.3 miles
Central Square - 8 min walk - 0.5 miles
Mamitas Beach - 13 min walk - 0.7 miles

Getting around

Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

‪McDonald's - ‬2 min walk
‪Karen's Restaurant - ‬1 min walk
‪Hard Rock Cafe Playa del Carmen - ‬2 min walk
‪Burger Playa - ‬2 min walk
‪Ah Cacao Chocolate Café - ‬1 min walk

About this property

Hotel Hacienda Del Caribe

Central hotel with an outdoor pool connected to a shopping center in Playa del Carmen

Guests of Hotel Hacienda Del Caribe enjoy features like an outdoor pool, free WiFi in public areas, and express check-out. Airport transportation is made easy with a shuttle from the airport to the hotel (available 24 hours) for USD 80 per room. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a terrace and a garden.

Guests can expect to find plasma TVs with cable channels. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Italian, Portuguese, Spanish

Similar properties

Pool
Free WiFi
Air conditioning
24/7 front desk

$34 nightly

Jun 10 - Jun 11

Total includes taxes and fees

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available
24-hour airport pick-up shuttle on request for a surcharge

Food and drink

A bar/lounge
A restaurant
Snack bar/deli

Things to do

Outdoor pool

Family friendly

Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Luggage storage
Safe at front desk

Guest services

Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Outdoors

Garden
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Well-lit path to entrance

1 building
3 floors
Smoke-free property

Room amenities

Bedroom

Blackout drapes
Down comforter

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Towels provided

Entertainment

Plasma TV with cable channels

Food and drink

Coffee/tea maker
Limited room service

Air conditioning (climate-controlled)
Ceiling fan
Laptop workspace
Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon

Early check-in subject to availability

Early check-in fee: USD 20

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The front desk is open Monday - Sunday (7:00 AM - 11:00 PM)

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children 7 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 80 per room
Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
Early check-in fee: USD 20 (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 4:00 PM—-noon
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals, you can take advantage of the airport pick-up service (fees apply).

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
The minimum check-in age for Spring Break is 21 years old.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 9:00 PM.
Nearby construction work may cause some noise disturbance.
There are no elevators.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Hacienda Caribe

Hacienda Caribe Playa del Carmen

Hotel Hacienda Caribe

Hotel Hacienda Caribe Playa del Carmen

Hacienda Del Caribe Hotel

Hacienda Del Caribe Playa Carmen

Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico

Hacienda Del Caribe Del Carmen

Hotel Hacienda Del Caribe Hotel

Hotel Hacienda Del Caribe Playa del Carmen

Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Hotel Hacienda Del Caribe?

Hotel Hacienda Del Caribe provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Hacienda Del Caribe?

As of Jun 1, 2025, prices found for a 1-night stay for 2 adults at Hotel Hacienda Del Caribe on Jun 10, 2025 start from $45.9, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel Hacienda Del Caribe?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach, and within a short walk of Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Is parking available on site at Hotel Hacienda Del Caribe?

No, this hotel doesn't offer parking.

Does Hotel Hacienda Del Caribe feature a casino?

No, Hotel Hacienda Del Caribe doesn't have a casino.

Is there an indoor pool at Hotel Hacienda Del Caribe?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What do couples enjoy most about Hotel Hacienda Del Caribe?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel Hacienda Del Caribe?

No, there isn't a spa tub at this hotel.

Does Hotel Hacienda Del Caribe have a restaurant with a breakfast menu?

No, Hotel Hacienda Del Caribe doesn't have a restaurant that serves breakfast.

Does Hotel Hacienda Del Caribe allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Hacienda Del Caribe.

Does Hotel Hacienda Del Caribe have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Hacienda Del Caribe?

The closest major airport to Hotel Hacienda Del Caribe is Cozumel Intl. Airport (CZM), which is 21.7 mi away (256 minutes by car).

Are there rooms with balconies that I can book at Hotel Hacienda Del Caribe?

Yes, some guestrooms at Hotel Hacienda Del Caribe offer a balcony and may feature garden views.

Hotel Hacienda Del Caribe Reviews

8.0

Very Good

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Mary Ellen, Bellflower

Traveled with group, Traveled with partner, Traveled with family

May 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love this place!

Stayed 3 nights in Apr 2025

10/10 Excellent

Connie

Feb 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Absolutely charming!!!!

Stayed 2 nights in Feb 2025

8/10 Good

Richard

Feb 14, 2025

Liked: Cleanliness, staff & service, room comfort

One night

The hotel was okay for my one night stay. Having to carry my 2- 50 pound suitcases up 3 floors was not so good. There was no one to help. The staff is very friendly. The one strange thing was that you are not allowed to drink your beer in the lobby or lower level but you can drink it on the street. All in all it was good.

Stayed 1 night in Feb 2025

10/10 Excellent

Clarissa

Feb 10, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Feb 2025

10/10 Excellent

Erica

Feb 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

We have stayed here several times. Always friendly staff and clean rooms! We love how close it is located to 5th Ave! Recommend this hotel!

Stayed 1 night in Jan 2025

4/10 Poor

Brenda

Traveled with family

Jan 31, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Location was excellent

Stayed 2 nights in Jan 2025

10/10 Excellent

Lidia

Traveled with family

Jan 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel! Incredibly accessible location - the hotel is close to everything. It's right on quinta, next to ADO and ferry, not to mention all the dining options. We loved the hacienda style - the room was spacious, beautiful and unique, and the hotel had a cozy feeling to it. The best was the big balcony with a nice view. Really worth it for the price!

Stayed 1 night in Jan 2025

10/10 Excellent

Armando

Jan 22, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value

Excellent location, great value for the money.

Stayed 1 night in Jan 2025

4/10 Poor

Christine A

Traveled with family

Jan 21, 2025

Disliked: Amenities, property conditions & facilities

I loved the feel of this hotel. It reminded me of Encanto. I think that's probably the only positive I can say. Check-in wasn't bad. We were told we could get towels for the beach-no towels. Room service wasn't done cleaning our room when we checked in so I finished helping. No wash clothes... we had ONE to share with 3 people for 5 days. They did not give us more bottled water so we went to Walmart to get some. Showers were FREEZING. Pool was FREEZING. Another guest got beaten up and bled all over the steps and floor... never cleaned up. Nobody spoke English.

Stayed 4 nights in Jan 2025

8/10 Good

Jarrett

Jan 20, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Jan 2025

6/10 Okay

Robin

Jan 20, 2025

The room smelt very moldy/musty and there were no blackout curtains and the lights were on in the courtyard. That being said I slept fine. East walk to shopping, restaurants and the beach

Stayed 3 nights in Jan 2025

8/10 Good

Steven

Traveled with partner

Jan 11, 2025

Disliked: Property conditions & facilities

To us, this hotel was a genuine Mexican experience. The facility had faded glory. Room was very good with good beds. The hot water was not working on and off. Weird to have a coffee maker but no coffee to make, even when inquired for. Pool is small and in the middle of all the lobby activity. Hotel is right in the Avenida 5 shopping market area but was still quiet.

Stayed 2 nights in Jan 2025

6/10 Okay

James

Traveled with group

Jan 10, 2025

Liked: Cleanliness, staff & service

When we arrived the room had strong smell of urine. We weren't sure if it was from the bathroom or the space outside the bathroom window. It eventually dissipated. Room was spacious bathroom was smaller than expected. The parking lot was closed which required that we park on the street several blocks away.

Stayed 1 night in Jan 2025

10/10 Excellent

Erika

Traveled with family

Jan 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient, close to the beach, transportation and food everywhere. The hotel was very clean and traditional.

Stayed 1 night in Dec 2024

10/10 Excellent

Yael

Jan 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

8/10 Good

Kevin

Jan 4, 2025

Liked: Cleanliness, staff & service

Muy cómodo para pasear por la 5a avenida. Pero algo ruidoso por la noche ya que las habitaciones dan al patio central y a veces la gente no respeta los horarios de silencio. Muy próximo a la playa también. Buena opción para una o dos noches

Stayed 1 night in Jan 2025

10/10 Excellent

Christel, Edmonton

Dec 30, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff were super lovely! The hotel location was so convenient for walking to the beach or popular shopping areas. Can't wait to return!

10/10 Excellent

Tom

Dec 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely a nice property and staff. Could not be any better. Thanks for everything and I will be back in the future

Stayed 1 night in Dec 2024

8/10 Good

Patricia, Shawnigan Lake

Traveled with partner

Dec 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff. Accommodated us as quickly as they could as we were early arrivals. Very clean, ample space in room, good beds. Only thing lacking was a refrigerator 😊 Restaurant right next door was great, many options in walking distance.

Stayed 1 night in Dec 2024

10/10 Excellent

Timothy Michael

Dec 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Hotel has a pool in a courtyard, right by room, by the beach, and ADO TERMINAL.

8/10 Good

John

Traveled with partner

Dec 10, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It seemed safe, clean and the price was right!!! Didn't like they spoke little English!!!

Stayed 4 nights in Dec 2024

10/10 Excellent

Gregory

Dec 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I have stayed here a few times and love the location, hotel and sraff

Stayed 6 nights in Dec 2024

2/10 Terrible

Harry

Nov 30, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff where rude and not helpful at all.

Stayed 1 night in Nov 2024

8/10 Good

Patricia L

Nov 27, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent as always.

Stayed 1 night in Nov 2024

10/10 Excellent

Rebekah

Traveled with family

Nov 26, 2024

Liked: Staff & service, amenities, property conditions & facilities

Convenient hotel, shopping and restaurants steps away. Was loud in the night with clubs close by and other loud guests using the pool until late into the night.

Stayed 2 nights in Nov 2024