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Casa Kaoba Hotel & Suites

3.5 star property

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Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Meeting facility
Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi
Courtyard

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Centro Maya Shopping Center
    ‪3 min drive‬
  • Place, Playacar Beach
    ‪6 min drive‬

Room options

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, Balcony

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite

Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room | Flat-screen TV

Suite, Multiple Beds

7.6 out of 10
Good
(14 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds
  • Free WiFi

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About the neighborhood

Playa del Carmen

Xplor Theme Park is within 2 miles (3 km) of Casa Kaoba Hotel & Suites while other popular attractions such as Xcaret Eco Theme Park are within 3 miles (5 km). This 3.5-star hotel has 39 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Xplor Theme Park - 2 min drive - 1.8 miles
  • Centro Maya Shopping Center - 3 min drive - 1.6 miles
  • Playacar Beach - 6 min drive - 3.3 miles
  • Playa del Carmen Main Beach - 7 min drive - 3.5 miles
  • Xcaret Eco Theme Park - 7 min drive - 3.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪pepe’s food tequila - ‬9 min drive

About this property

Casa Kaoba Hotel & Suites

Casa Kaoba Hotel & Suites features a full-service spa, an outdoor pool, and a children's pool. There's free parking and an airport shuttle for a fee. The front desk is staffed 24 hours a day to help with luggage storage and tours/tickets. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a terrace.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include ceiling fans and safes.
An outdoor pool and a children's pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.

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Jun 3 - Jun 4
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 2 total pets
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 10 years old and younger stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Casa Kaoba Hotel & Suites?

Casa Kaoba Hotel & Suites provides free cancellation on select room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Casa Kaoba Hotel & Suites?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Casa Kaoba Hotel & Suites on Jun 7, 2026 start from $54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Casa Kaoba Hotel & Suites?

This hotel is located in Playa del Carmen, close to Xcaret Eco Theme Park, Playa del Carmen Main Beach, and Xplor Theme Park. You'll also find Ferry to Cozumel and Quinta Avenida within a short drive.

Is parking available on site at Casa Kaoba Hotel & Suites?

Yes, self parking is offered for free at the hotel.

Is there a spa at Casa Kaoba Hotel & Suites?

Kaoba wellness is the hotel's full-service spa and services include deep-tissue massages.

Does Casa Kaoba Hotel & Suites feature a casino on the premises?

No, Casa Kaoba Hotel & Suites doesn't have a casino.

Will I find an indoor pool at Casa Kaoba Hotel & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Casa Kaoba Hotel & Suites?

There are many amenities for couples at this hotel, including a restaurant plus some guestrooms feature a private plunge pool and a private hot tub.

Are there hot tubs at Casa Kaoba Hotel & Suites?

No, there isn't a spa tub at this hotel.

Does Casa Kaoba Hotel & Suites feature a restaurant that includes a breakfast menu?

Yes, Casa Kaoba Hotel & Suites serves free continental breakfast at Ceiba Negra each morning.

Does Casa Kaoba Hotel & Suites allow pets to stay free of charge?

Yes, cats and dogs can stay for free at Casa Kaoba Hotel & Suites.

Are there connecting rooms at Casa Kaoba Hotel & Suites?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Casa Kaoba Hotel & Suites?

The closest major airport to Casa Kaoba Hotel & Suites is Cozumel Intl. Airport (CZM), which is 18.8 mi away (251 minutes by car).

Are there rooms with balconies that I can book at Casa Kaoba Hotel & Suites?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden and pool views.

Casa Kaoba Hotel & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 910 reviews
Rating 8 - Good. 220 out of 910 reviews
Rating 6 - Okay. 105 out of 910 reviews
Rating 4 - Poor. 56 out of 910 reviews
Rating 2 - Terrible. 58 out of 910 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Hernan

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
No hot tub parking did not seem safe at all
Stayed 8 nights in Mar 2026

2/10 Terrible

Norma

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Mi experiencia fue terrible en ese hotel No agua para sabanas muy pero muy Sucias y viejas no aire acondicionado en la abitacion la causa estaba dañado solamente una to alla y para colmo sucias viejas de color supuestente blab o pero enrealidad estavan negras de cusio nunca me bolveria a ospedar en este hotel pesimo servicio del personal ….😡
Stayed 3 nights in Feb 2026

4/10 Poor

Emanuel

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No soap nor shampoo in the room, asked for it but was delivered the next day. The shower drain was clogged and the water overflowed the room, had to throw a towel to control it. Room not properly cleaned, weird noise coming from bathroom made it hard to sleep. In another room my friends were staying there were roaches. On the contrary staff was friendly in reception and tried to help with activities and transportation.
Stayed 4 nights in Feb 2026

6/10 Okay

Gustavo

Traveled with partner
Something else
Stayed 4 nights in Feb 2026

4/10 Poor

geoffroy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The whole establishment feels neglected. Loud, dirty pool, very poor breakfast. The only good thing was that it was cheap
Stayed 1 night in Feb 2026

2/10 Terrible

Dianne

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is NOT for out of country visitors! I was booked to stay for 2 weeks. Kitchenette not stocked with essentisls. No pot, pan, bowl, coffee pot, kettle, dish cloth or towel. Fridge freezer so iced over a bottle of water would not fit! NO safe. No bottled water for drinking. No face cloth. No wifi/ internet for 4 days. Maids only clean every 3 days; which even then you had to ask. So called free breakfast was limited to 5 menu items. Could not even substitute the dried tortia for toast without there being a charge. At one point of my stay, they ran out of stock, so things on menu were not available No seat on the public toilet by the pool. Pool chairs were not wiped down and had bird dropings and food stuck to them. NO amenities in the area. You definitely need a car to stay at this location as it is in a very run down " industrial" area. 20 min walk to a gas station store with garbage , weeds, and torn down building remnants in the walking pathway. No English menu, nor an english check in /out contract they make you sign. No idea what it says and reception did not know how to translate it. Pool garbages were always full. Would have been good to know there is construction going on next door before booking as the jack hammering started at 8 am NO HOT WATER in the kitchen( ran for 1/2 hr....still nothing) Shower had to be ran for 15 -20 min to get it hot. Paid hotel direct. They refused to cancel and refund. So was forced to stay the entire 2 wks!
Stayed 12 nights in Jan 2026

2/10 Terrible

Sahil

Stayed 2 nights in Feb 2026

4/10 Poor

ALLA

Stayed 6 nights in Jan 2026

10/10 Excellent

Rafiullah

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and a special hotel
Stayed 11 nights in Jan 2026

10/10 Excellent

Sergio

Stayed 1 night in Jan 2026

4/10 Poor

Muhammad Aqib

Stayed 3 nights in Jan 2026

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
The food at the restaurant was much better than expected.
Stayed 1 night in Jan 2026

2/10 Terrible

Jin Ha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
They have zero customer service. TV didn't work, they didn't fix. Asked for new towels, never got one for 4 days. Light was flickering, didn't even bother to ask to fix it as they didn't seem to care. They never cleaned our room for 4 days. just terrible. don't book.
Stayed 4 nights in Dec 2025

2/10 Terrible

Kelley Lee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff all quit week before. No drinking water none. Breakfast very small selection. Staff were not able to provide what hotel had marketed. Far from anywhere. Very sketchy area. Pool was murky. Grounds very unkept. Expedia couldn’t even get a hold of manager. Definitely a one star hotel in every respect.
Blood stains on walls and floors
Stayed 14 nights in Dec 2025

6/10 Okay

Luis

Liked: Staff & service
Disliked: Cleanliness
No hand towels or toilet paper, and they didn't even bring them after I asked.
Stayed 1 night in Dec 2025

6/10 Okay

Zuleyhm

Liked: Cleanliness, staff & service
Amenities were scarce and the breakfast was too.
Stayed 1 night in Dec 2025

6/10 Okay

LEOVIGILDA SANDOVAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Esta es la tercera vez que nos quedamos aquí, es un excelente concepto de hotel pero lo descuidaron. La alberca siempre está sucia y da asco meterse, el desayuno muy tarde, demasiado limitado y comida echada a perder, hasta el agua fresca se les hace mala, (ejemplo, omelete sin relleno y 1 solo huevo); no tienen toallas y hasta el papel sanitario te lo racionan. La persona que hizo la limpieza se llevó cosas que no le pertenecían, en fín, es una lástima lo que ha mermado este hotel. Necesita una buena administración que se preocupe por mantener bien las instalaciones y el servicio. Como va de mal, no lo recomiendo para nada, menos si vas con niños que van a querer alberca.
Stayed 6 nights in Dec 2025

8/10 Good

Jadon

Traveled with partner
Liked: Staff & service, amenities
The pool water doesn't move
Stayed 3 nights in Dec 2025

2/10 Terrible

Fredy Alejandro Gomez

Disliked: Cleanliness, amenities, property conditions & facilities
They didn’t respect the reservation be careful about this property
Stayed 7 nights in Dec 2025

10/10 Excellent

Santos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Dec 2025

6/10 Okay

Katie

Traveled with family
Liked: Staff & service
Suite was a really neat design. No soap and oil on the bedsheets. Towels were old. Bed was very comfortable. Friendly staff and well priced. There is a 150peso per person per night extra fee above 2 people and a 74pesco per night additional tax.
Stayed 1 night in Dec 2025

6/10 Okay

Enrique

Traveled with family and small children
Disliked: Cleanliness, amenities
Pros: The rooms were spacious, and each had its own bathroom. The in-suite pool was very convenient and enjoyable for the kids. Cons: The kitchen was not well stocked, there were not enough utensils, blankets, or towels, so consider bringing your own. Our room had been cleaned, but there was a very strong dirty mop smell that was extremely unpleasant. Breakfast was included, which was a plus, however, the selection was very limited and food ran out quickly. At checkout, we were charged an additional fee due to an alleged staff error during check-in. It was unclear whether this charge was legitimate, which felt concerning. The staff was not rude, but they were not particularly friendly either. Overall, it was an acceptable stay for the price, and the location was convenient due to its proximity to nearby parks.
Stayed 5 nights in Dec 2025

2/10 Terrible

KEY

Business traveler
Liked: Staff & service
I wouldn't stay again. Yes it is an cheap, expensive place. Ans as they say you get what you paid for. They did not want to wash the sheets, yes I was charged extra. The manager said I had to pay for the sheets I agreed if I kept the sheets. After I paid he took them and still charged me. #visa
Stayed 7 nights in Dec 2025

4/10 Poor

Patricia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Shower ok, bed comfortable but the whole room itself very poor, no mirrors, towels and bed sheets very old, breakfast to cry, but good location, staff ok, great pool, the place is pretty, just those little details if fixed will be a great place to stay!
Stayed 4 nights in Nov 2025

8/10 Good

Debra, Lakewood

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here several times the last few years. because it is very convenient. Clean, modern, great pool, staff are very plesant. I will stay here again when in need to. My only constant disappointment is the food. It won't make you sick but nothing is tasty or thoughtful. Honestly, the kitchen has no training or interest in food preperation.
Stayed 1 night in Nov 2025

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