Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Choose dates to view prices

Where to?

Dates

September 2025

October 2025

Minibar, in-room safe, blackout drapes, iron/ironing board

On the beach, white sand, sun loungers, beach towels

6 restaurants, breakfast, dinner served; Italian cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

All inclusive
Bar
Hot Tub
Breakfast included
Room service
Pool

Explore the area

Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

Playacar Golf Club
‪8 min walk‬
Playacar Beach
‪10 min walk‬
Xcaret Eco Theme Park
‪9 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Suite (C)

Exceptional

506 sq ft
1 bedroom
Sleeps 4
1 King Bed

Suite, Jetted Tub (C)

506 sq ft
Sleeps 4
1 King Bed

Junior Suite (Superior (U))

Very good

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Jetted Tub (M)

506 sq ft
Sleeps 3
1 King Bed

Suite (M)

506 sq ft
Sleeps 3
1 King Bed

Suite, Jetted Tub (L)

506 sq ft
Sleeps 3
1 King Bed

Suite (U)

Exceptional

506 sq ft
Sleeps 2
1 King Bed

Junior Suite (Superior (L))

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (L)

Exceptional

501 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite (M)

Excellent

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (B2C-US)

506 sq ft
1 bedroom
Sleeps 2
1 King Bed

Suite, Jetted Tub (U)

Exceptional

506 sq ft
Sleeps 2
1 King Bed

Suite, Jetted Tub (B2C)

506 sq ft
Sleeps 2
1 King Bed

Junior Suite (U)

Excellent

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (E)

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (B2C-CA)

506 sq ft
Sleeps 4
2 Double Beds

Suite, Jetted Tub (B2C-CA)

506 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite (Superior (E))

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-CA)

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite (Superior | B2C-CA)

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds

Junior Suite, Garden View (M)

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C)

420 sq ft
Sleeps 4
1 Double Bed

Junior Suite (Superior, B2C-US)

420 sq ft
Sleeps 4
1 Double Bed

Junior Suite (L)

420 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior | C)

420 sq ft
1 bedroom
Sleeps 4
1 Double Bed

Junior Suite (C)

Exceptional

420 sq ft
Sleeps 4
1 Double Bed

Suite Junior with Garden View

419 sq ft
Sleeps 4

Suite Junior

419 sq ft
Sleeps 4

Suite

505 sq ft
Sleeps 3

Suite Junior

Exceptional

419 sq ft
Sleeps 4

Suite Deluxe

505 sq ft
Sleeps 3

Room Superior

419 sq ft
Sleeps 4

Suite Deluxe

505 sq ft
Sleeps 3

Suite

505 sq ft
Sleeps 3

About the neighborhood

Playa del Carmen

Located in Playacar within a short walk of Playacar Beach, Hotel Riu Palace Mexico - All Inclusive is within 2 miles (3 km) of other popular sights such as Playa del Carmen Main Beach. This 434-room, 4-star property has 4 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

Playacar Golf Club - 8 min walk - 0.5 miles
Playacar Beach - 10 min walk - 0.5 miles
Quinta Avenida - 4 min drive - 2.0 miles
Playa del Carmen Main Beach - 5 min drive - 2.5 miles
Xcaret Eco Theme Park - 9 min drive - 5.1 miles

Getting around

Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

‪Viva Wyndham Maya - ‬5 min walk
‪Festival Grand Buffet - ‬12 min walk
‪La Terraza - ‬5 min walk
‪rosa roja - ‬1 min walk
‪Occidental Allegro - ‬7 min walk

About this property

Hotel Riu Palace Mexico - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Guests of Hotel Riu Palace Mexico - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free parking, along with limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a gym, a sauna, and free WiFi in public areas.

Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Similar properties

Pool
Hot Tub
Breakfast included
All inclusive

$239 nightly

Sep 23 - Sep 24

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limo/town car service
Free uncovered self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 10:30 AM
4 bars/lounges
6 restaurants
A coffee shop/cafe
A poolside bar
A swim-up bar

Restaurants on site

Don Julian
Krystal
La Bodega
La Dolce Vita
Miyagi

Things to do

4 outdoor pools
Bicycle storage
Bicycles
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Kayaking
Personal motorized watercraft
Playground
Sailing
Sauna
Shopping
Snorkeling
Surfing/bodyboarding
Tennis
TV in common areas
Volleyball
Windsurfing

Family friendly

4 outdoor pools
Children's pool
Free children's club
Laundry facilities
Living room
Playground

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Computer station
Meeting room

Outdoors

Beach loungers
Beach towels
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

Spa open daily
Spa treatment rooms
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
100% renewable energy
3 floors
Art Deco architecture
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
No plastic coffee stirrers
No plastic drinking straws
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Towels provided

Entertainment

Flat-screen TV with satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Laptop-compatible safe
LED lighting
Living room
Phone
Recycling
Separate sitting area
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 50.91 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-11:30 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Riu Palace

Riu Palace All Inclusive

Riu Palace Mexico

Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive Playa del Carmen

Riu Mexico

Riu Palace Mexico Hotel

Riu Palace Mexico Playa Del Carmen

Riu Palace Playa Del Carmen

Riu Playa Del Carmen

Rui Palace Mexico

Mexico Palace Riu

Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen

Riu Mexico Inclusive inclusiv

Frequently asked questions

Will I find all-inclusive rates at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and tennis.

How much does it cost to stay at Hotel Riu Palace Mexico - All Inclusive?

As of Sep 13, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Mexico - All Inclusive on Sep 14, 2025 start from $226.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hotel Riu Palace Mexico - All Inclusive?

Hotel Riu Palace Mexico - All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What is there to do around Hotel Riu Palace Mexico - All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xcaret Eco Theme Park within a short drive.

Is parking available on site at Hotel Riu Palace Mexico - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Is there a spa at Hotel Riu Palace Mexico - All Inclusive?

Renova is the property's full-service spa and services include beach massages.

Does Hotel Riu Palace Mexico - All Inclusive feature a casino at the property?

No, Hotel Riu Palace Mexico - All Inclusive doesn't have a casino.

Is there an indoor pool at Hotel Riu Palace Mexico - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub.

Is Hotel Riu Palace Mexico - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 4 outdoor pools, a poolside bar, and 6 restaurants.

Does Hotel Riu Palace Mexico - All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Hotel Riu Palace Mexico - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Mexico - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Mexico - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Riu Palace Mexico - All Inclusive.

Does Hotel Riu Palace Mexico - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Hotel Riu Palace Mexico - All Inclusive?

The closest major airport to Hotel Riu Palace Mexico - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.9 mi away (254 minutes by car).

Can I book a room with a balcony at Hotel Riu Palace Mexico - All Inclusive?

Yes, every guestroom at Hotel Riu Palace Mexico - All Inclusive comes with a balcony.

Does Hotel Riu Palace Mexico - All Inclusive host weddings?

Take advantage of the wedding venue at Hotel Riu Palace Mexico - All Inclusive if you plan to say "I do" during your trip.

Hotel Riu Palace Mexico - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

shane

Traveled with family

Jun 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The service and facilities were excellent we will be back again. I highly recommend

Stayed 4 nights in Jun 2025

4/10 Poor

Mario

Traveled with partner

Jun 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

When we arrived and got the room it smelled moldy and we spoke with a person at the hotel about it and we had two people come and one sprayed a scent and a maintenance to look at the ac unit and after couple days more it started again to smell I’m not one to complain but we could smell the mold and the food a lot of it was under cooked and need to improve on the food and have more authentic Mexican with taste and have some one make tortilla by hand it make things a lot better I was disappointed with food options breakfast was very good and lunch and dinner was not pleasant and the staff and service we had server by the pool he was very polite and friendly and our server for breakfast one lady she was very nice I can’t remember their names and you had some other people that just weren’t friendly at all and especially scuba carbie they will sell you whatever they want for trips and not care to speak to you again and ask about your experience the sales would not even look at us after we came back and the day later why would you have a company like that on your property it’s not customer friendly I have been going RIU for some years now Cancun, Cabo and now Playa del Carmen it’s left a bad impression on me I’m considering using another hotel but I will give another chance when we come back I hope things can change for my next visit

Stayed 9 nights in May 2025

10/10 Excellent

Amalia

Jun 8, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Good time

Stayed 4 nights in May 2025

10/10 Excellent

Alma R, El Paso

Traveled with partner

Jun 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I like the property location. The team is absolutely outstanding. The food is really good. Rooms are immaculate.

Stayed 5 nights in Jun 2025

10/10 Excellent

Venera

Jun 5, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in May 2025

2/10 Terrible

Johnatan

Traveled with family

Jun 2, 2025

Liked: Amenities

Disliked: Cleanliness

I've been to this property in two separate occasions in 2019 and 2022. The property has changed a lot. Everything is beautiful, but when you look at certain things again, like fans just to give a simple example, you can tell they haven't cleaned them in years. The major problem at this Riu is the food. It is inedible. The food was so bad that my family including my kid had food poisoning which basically ruined the entired vacation. The amenities are great, but if you can't trust the all-inclusive food and it will actually make you sick, then it doesn't matter how beautiful or how nice the administrators of this hotel are to you. They should have given us a return of our money given that that thanks to their awful food we weren't able to enjoy our stay. I hope they can go back to how they were in terms of food. You can also tell some of the pools were dated and required attention.

Stayed 6 nights in May 2025

10/10 Excellent

Amber

May 28, 2025

We have been to Riu 5x and every time the staff goes above and beyond for guest. The food is amazing the rooms are very clean. The beach is also kept up and staff are out all day asking if you need anything. H

Stayed 3 nights in May 2025

10/10 Excellent

Leidy

Traveled with partner

May 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent. A little more oriented for the older ppl, but beside that. The actual resort was amazing. But more than anything it’s people! THE BEST! staff deserve all the credit.

Stayed 4 nights in May 2025

10/10 Excellent

Leslie

Traveled with group

May 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.

Stayed 3 nights in May 2025

8/10 Good

Yelena

Traveled with group

May 16, 2025

Liked: Cleanliness, staff & service, amenities

In overall we had a great vacation. The food was great and surprisingly food at the buffet was better than at the restaurants. Rooms was clean ( except we killed several cockroaches). Towels and bedsheets were worn out and yelloish color. Hard to find shade on beach

Stayed 10 nights in May 2025

10/10 Excellent

Raven

Traveled with partner

May 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were the out most welcoming and very hard working. So much to do. The beach was so beautiful. The Rui hotel is a great place to stay.

Stayed 6 nights in May 2025

10/10 Excellent

Kiran

Traveled with family and small children

May 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like staff service, food, entertainment..

Stayed 4 nights in May 2025

10/10 Excellent

Amber

Traveled with partner

May 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a lovely stay. The staff was amazing and attentive. The property was clean

Stayed 5 nights in May 2025

10/10 Excellent

Sandra Margarita

Traveled with family

May 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 5 nights in May 2025

2/10 Terrible

Jodean

May 8, 2025

Stayed 4 nights in May 2025

8/10 Good

Gorjana

Traveled with family

Apr 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendy staff Great lobby bar Access to all specialty restaurants without making reservations

Stayed 7 nights in Apr 2025

10/10 Excellent

Daniela

Apr 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Apr 2025

10/10 Excellent

Adisa

Traveled with family

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great.All employees are very helpfull and friendly. Food choices and entertainment are great.I would highly recomend this resort.

Stayed 5 nights in Apr 2025

10/10 Excellent

Mildred J, Bronx

Apr 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Apr 2025

8/10 Good

Teah

Apr 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Apr 2025

6/10 Okay

Maricruz

Traveled with family

Apr 18, 2025

Disliked: Amenities

Rooms were old and dusty

Stayed 3 nights in Apr 2025

10/10 Excellent

Benny I

Traveled with family

Apr 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing!

Stayed 5 nights in Apr 2025

10/10 Excellent

Joseph

Apr 16, 2025

Stayed 9 nights in Apr 2025

10/10 Excellent

Carlos

Traveled with family and small children

Apr 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best all inclusive I've been with my family, by far.

Stayed 5 nights in Mar 2025

10/10 Excellent

Khiem

Apr 13, 2025

Liked: Staff & service, amenities, property conditions & facilities

Nice property

Stayed 5 nights in Apr 2025

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Hotel Riu Palace Mexico - All Inclusive

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Reviews

Popular amenities

Explore the area

Room options

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Suite (C)

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Suite, Jetted Tub (C)

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Junior Suite (Superior (U))

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Suite, Jetted Tub (M)

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Suite (M)

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Suite, Jetted Tub (L)

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Suite (U)

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Junior Suite (Superior (L))

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Suite (L)

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Suite (B2C-US)

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Suite, Jetted Tub (U)

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Suite, Jetted Tub (B2C)

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Junior Suite (U)

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Junior Suite (E)

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Suite (B2C-CA)

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Suite, Jetted Tub (B2C-CA)

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Junior Suite (Superior (E))

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Junior Suite (B2C-CA)

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Junior Suite (Superior | B2C-CA)

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Junior Suite, Garden View (M)

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Junior Suite (B2C)

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Junior Suite (Superior, B2C-US)

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Junior Suite (L)

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Junior Suite (Superior | C)

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Junior Suite (C)

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Suite Junior with Garden View

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Suite Junior

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Suite

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Suite Junior

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Suite Deluxe

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Room Superior

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Suite Deluxe

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Suite

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About the neighborhood

Playa del Carmen

What's nearby