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Riu Palace Mexico - Adults Only - All Inclusive

Property class: 4

Choose dates to view prices

Photo gallery for Riu Palace Mexico - Adults Only - All Inclusive

A spacious lobby with large arched windows, a reception desk, and a chandelier.
Four people running on a beach with clear blue water and a calm sea in the background.
A spacious lobby with a marble floor, green chairs, and a central seating area with tables.
A bar area with a marble countertop, bar stools, and a sign reading 'BAR CUBANO'.
A hotel lobby with a long row of seating, a patterned floor, and a large window on the right.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪8 min walk‬
  • Place, Playacar Golf Club
    ‪10 min walk‬

Room options

View all photos for Suite

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite

  • 505 sq ft
  • Sleeps 3

View all photos for Suite Deluxe

An aerial view of a coastal resort with a central building surrounded by beachside villas, a swimming pool, and a beach with sun loungers.

Suite Deluxe

  • 505 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior

An aerial view of a coastal resort with a central building surrounded by beachside villas, a swimming pool, and a beach with sun loungers.

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 419 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite (B2C)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Junior Suite (B2C-CA)

  • 420 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 Double Bed

Suite (Swim-Up, B2C-US)

  • Sleeps 2
  • 1 Double Bed

Junior Suite, Garden View (Elite Club, B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Junior Suite (Elite Club, Swim-Up, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club,B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Playa del Carmen

Located in Playacar, Riu Palace Mexico - Adults Only - All Inclusive is within 2 miles (3 km) of popular attractions such as Playa del Carmen Main Beach and Quinta Avenida. This 434-room, 4-star property has 5 outdoor pools along with a full-service spa and 9 restaurants.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.1 miles
  • Playacar Beach - 8 min walk - 0.5 miles
  • Playacar Golf Club - 10 min walk - 0.5 miles
  • Mayan Ruins of Playacar - 14 min walk - 0.8 miles
  • Xaman Ha Aviary - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪rosa roja - ‬2 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Cupcake Cafe - ‬11 min walk
  • ‪Occidental Allegro - ‬8 min walk

About this property

Riu Palace Mexico - Adults Only - All Inclusive

Guests of Riu Palace Mexico - Adults Only - All Inclusive have access to a full-service spa, 5 outdoor pools, and a gym. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a steam room, free WiFi in public areas, and coffee/tea in a common area.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and minibars are other standard amenities. Housekeeping is available on request.
5 outdoor swimming pools are on site along with a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova has massage/treatment rooms. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 4 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Julian
  • Krystal
  • La Dolce Vita
  • Miyagi

Things to do

  • 5 outdoor pools
  • Bicycles
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • TV in common areas
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - May 2026
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from May 4 2026 to September 19 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 008-007-003931/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Palace
Riu Palace All Inclusive
Riu Palace Mexico
Riu Palace Mexico All Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Mexico
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Playa Del Carmen
Rui Palace Mexico
Mexico Palace Riu
Hotel Riu Palace Mexico Riviera Maya/Playa Del Carmen
Riu Mexico Inclusive inclusiv

Frequently asked questions

Will I find all-inclusive rates at Riu Palace Mexico - Adults Only - All Inclusive?

Riu Palace Mexico - Adults Only - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and tennis.

Is free cancellation available at Riu Palace Mexico - Adults Only - All Inclusive?

Riu Palace Mexico - Adults Only - All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What is there to do around Riu Palace Mexico - Adults Only - All Inclusive?

This property is situated in Playacar within a 10-minute walk of Playacar Beach and Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal within a short drive.

Is there a spa at Riu Palace Mexico - Adults Only - All Inclusive?

Renova is the property's full-service spa and services include massages.

Does Riu Palace Mexico - Adults Only - All Inclusive feature a casino at the property?

No, Riu Palace Mexico - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Riu Palace Mexico - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools.

Does Riu Palace Mexico - Adults Only - All Inclusive have a restaurant that serves breakfast?

Yes, Riu Palace Mexico - Adults Only - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Riu Palace Mexico - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Riu Palace Mexico - Adults Only - All Inclusive.

Where is the closest airport to Riu Palace Mexico - Adults Only - All Inclusive?

The closest major airport to Riu Palace Mexico - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 20 mi away (255 minutes by car).

Does Riu Palace Mexico - Adults Only - All Inclusive host weddings?

Take advantage of the wedding venue at Riu Palace Mexico - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Riu Palace Mexico - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1000 reviews
Rating 8 - Good. 190 out of 1000 reviews
Rating 6 - Okay. 83 out of 1000 reviews
Rating 4 - Poor. 31 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and easy to navigate the amenities. Beach and pool were lovely and easy to enjoy.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food and great service.
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Jawaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great time
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun safe environment to have a nice relaxing vacation on Spring Break, pool and food what was expected
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Coby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort , been here multiple stays and will continue to return even after the renovation Absolutely amazing place and staff
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

SINUHE

Liked: Cleanliness, staff & service, amenities
Great location, staff was amazing. Excellent service
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Aliaksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean grounds, restaurants, perfect beach
Stayed 7 nights in Dec 2025
Verified review

10/10 Excellent

jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very great time
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
We love everything about this hotel! Our third stay, and will be back again!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

Yvonne D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property that is well maintained. Staff friendly and professional. Rooms are dated but clean. Overall, great experience. Food was okay for an all inclusive. Loved our stay.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food. We've been here 14 times. Service excellent!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Marco Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The house maintenance people do an excellent job, the bartenders and all the people that work the kitchen and restaurants are awesome. Entertainment people give a great show. Overall I would give at least 5 stars to this resort.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

INHO

Liked: Cleanliness, staff & service, property conditions & facilities
Food is the best. Specually on Thursday night. Pools are rather small but work well. Property is a little outdated but very clean. The coffee shop serves great coffee included. Your staff are friendly.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities
Staff was very courteous and helpful from cleaning staff to serving staff everyone was great!!! Me and my family really enjoyed
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really nice, and we enjoyed the pool and beach. All the staff were super friendly and helpful. The food was nothing exciting but not terrible. Our room was clean but was on the older side, and was a little loud, but I think that was our proximity to the laundry room. Overall, a nice place to stay if you want a good experience, but don't have a huge budget.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Theresa Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, would definitely come back again.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities, property conditions & facilities
Staff was exceptional! Probably the best buffet food we have had at an all inclusive. Will definitely be back!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Jasmine Lee

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Jun 2025