6/10 Okay
Igor
Traveled with family and small children
Jul 2, 2025
Mostly Great Experience, But Misleading Advertising
My family trip to Iberostar Paraíso del Mar was mostly positive thanks to the incredible local staff. Everyone we encountered was friendly, helpful, and genuinely kind. Their hospitality made a big difference in our stay.
However, I was disappointed by the misleading photos on Orbitz. The listing prominently featured images of a water park with slides, water toys, and a lazy river — which I thought would be perfect for my toddler. Unfortunately, we learned upon arrival that those amenities belong to a different, higher-tier Iberostar property and were not accessible to us. This felt deceiving and led to unmet expectations, especially since the visuals played a big role in our decision to book.
Additionally, I was surprised to find that one of the central bars at the resort was reserved exclusively for members. This bar was located in a very visible, central area of the all-inclusive property, making it feel exclusionary to regular guests.
Overall, while we enjoyed our stay, I urge Orbitz and the hotel to be more transparent with their listings so future guests can make fully informed choices.
Igor
Stayed 9 nights in Jun 2025