I loved it nice space and all I’d come back 10 times
Like the location
I like the view from room, the I Hop restaurant at floor 26, the front desk. I didn't like the the hotel, very old, short staff, the steak house restaurant was closed on floor 25.
Its super close to Niagara falls. I didn't like the young security guard he was just playing with his phone and didn't care who was coming i and out
Horrible!!! Ok so I get to the hotel with my wife after a 7 hour drive, where we just wanted to rest after a very long day. I get to the front desk to do the check in at around 12 midnight and I give the receptionist my license and my Visa debit card he says “yea this isn’t gonna work, we are going to need a credit card. I told him I don’t have a credit card and that all I have is debit cards and he says “sorry sir but our policy has been like this for two years now and this is our policy” so I told him “I made the reservation months in advance with the debit card I just handed you and I can’t use it to stay here after a 7 hour drive, all I want to do is rest..is there anything you can do for me please?” Which I was very kind but I was losing my patience as he said “like I said sir…bla bla bla… same thing as before” I just walked out as to not disrespect him. I don’t understand how a hotel can let you reserve a room with a debit card but you can’t use that same card to stay there. That was very frustrating. Also I had to spend nearly twice as much as I had to reserve another hotel much cheaper elsewhere which it was already past midnight but with very limited options I had to do what I had to do. But wow just a horrible experience I mean not every one has a credit card.
Great location to see the falls. The 30th floor is recently renovated however the other floors are not. There is a very interesting route to the 30th floor. The views were beautiful. Treat yourself and get the Falls view; you will regret not doing it!
The room was clean and comfortable, and the viewers were speechless; we had a fantastic time. The staff is very friendly with a smile on their faces. I strongly recommend this hotel. Thanks for the best moments we had.
Room does need some renovation.
The Tower Hotel Fallsview tiene 50 opciones de hospedaje con amenidades de baño gratuitas. Hay disponible televisión de pantalla plana con canales por cable.
Los baños están equipados con regadera. Este hotel en Cataratas del Niágara ofrece acceso a wifi gratis. Se proporciona servicio de limpieza previa solicitud.
Este hotel dispone de un restaurante. Se ofrece acceso a wifi gratis. Este hotel boutique también dispone de cajero automático o servicios bancarios y elevador.
En The Tower Hotel Fallsview está prohibido fumar.
Este hotel boutique tiene una buena ubicación en la zona de Fallsview South, a 10 minutos a pie de Casino Fallsview, Centro de convenciones de Niagara Falls y OLG Stage at Fallsview Casino. Calle Clifton Hill y Cataratas Horseshoe también se encuentran a 2 km (1 mi).
Además de un restaurante, este hotel para no fumadores tiene servicio de recepción las 24 horas y un cajero automático o servicios bancarios. El acceso a wifi en las áreas comunes es gratuito.
Se incluye un servicio de limpieza con previa solicitud.
I loved it nice space and all I’d come back 10 times
Like the location
I like the view from room, the I Hop restaurant at floor 26, the front desk. I didn't like the the hotel, very old, short staff, the steak house restaurant was closed on floor 25.
Its super close to Niagara falls. I didn't like the young security guard he was just playing with his phone and didn't care who was coming i and out
We appreciate your feedback. Your feedback is valuable to make ongoing changes to better serve our valued guests.
Horrible!!! Ok so I get to the hotel with my wife after a 7 hour drive, where we just wanted to rest after a very long day. I get to the front desk to do the check in at around 12 midnight and I give the receptionist my license and my Visa debit card he says “yea this isn’t gonna work, we are going to need a credit card. I told him I don’t have a credit card and that all I have is debit cards and he says “sorry sir but our policy has been like this for two years now and this is our policy” so I told him “I made the reservation months in advance with the debit card I just handed you and I can’t use it to stay here after a 7 hour drive, all I want to do is rest..is there anything you can do for me please?” Which I was very kind but I was losing my patience as he said “like I said sir…bla bla bla… same thing as before” I just walked out as to not disrespect him. I don’t understand how a hotel can let you reserve a room with a debit card but you can’t use that same card to stay there. That was very frustrating. Also I had to spend nearly twice as much as I had to reserve another hotel much cheaper elsewhere which it was already past midnight but with very limited options I had to do what I had to do. But wow just a horrible experience I mean not every one has a credit card.
We are sorry to hear about your experience with us. However, our hotel payment policy is sent to each guest at the time of booking and is also posted on our website. We do apologize for the manner in which the situation was dealt but at this time, we only accept credit cards as a viable form of payment.
Great location to see the falls. The 30th floor is recently renovated however the other floors are not. There is a very interesting route to the 30th floor. The views were beautiful. Treat yourself and get the Falls view; you will regret not doing it!
We appreciate your great feedback of our hotel. We are slowly renovating our other floors to match the 30th floor. We do agree with you that the Fallsview rooms are the best! Thank you for staying with us and we hope to see you again soon.
The room was clean and comfortable, and the viewers were speechless; we had a fantastic time. The staff is very friendly with a smile on their faces. I strongly recommend this hotel. Thanks for the best moments we had.
Thank you so much for your kind and gracious comments! We, the Tower hotel's team members, are thrilled to meet your expectation and were able to help you create memorable and fantastic experience!
Room does need some renovation.
We appreciate your feedback. Renovations will be looked at in the upcoming year.
We appreciate your feedback. Your feedback is valuable to assist us in our going improvements to better serve our valued guests. Thank you for taking the time to make us aware of these issues.