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Niagara Lodge & Suites

2.0 out of 5.0

Recent guest reviews

Everything was perfect, the location, staff, parking, room, breakfast, and price.

We had terrible experience at this hotel. 1. Bath towels too small and hard 2. bathroom tub closing devise missing. Cannot take a bath. 3. Knob to pull for making the shower to work not working. 4. damaged walls repaired with tapes- look unsightly 5. Beds making squeaking noise with slight movements on them.. 6. We could not stand to stay our booked 2nd night and checked out after one night stay. 7. No refunds issued.

Ity was filthy and the atmospere in the building was damp. Unfriendly staff

This place was so disgusting and ugly, I regret staying there. Check in is suppose to be at 3:00pm, we got there around 7:00pm exhausted from the trip and they were still "cleaning" the room. The fixtures were dusty, curtains falling from one side, bedsheets were dirty and smell bad, they were not replaced with clean ones. Shower curtain dirty, so was the sink and toilet. The lady at the front desk was rude. The breakfast room was also dirty, tables were not clean, floor was sticky, tables were crammed, and not stable that if you move the table you could spill your food and coffee.ugh breakfast everyday was the same, eggs, stale bacon, and some toast or bagel with butter. Only ate there 1 ttime. I would not recommend this place at all. If you can afford it find something much better.

Traumatizing first time having a bad experience baby bed bugs running towards me on the pillow . I know a bed bug when I see one .

Breakfast is pretty good but facilities really need to be maintained and be improved

The staff are considerate to a degree. It is in a great location making touring Ontario a joy. The big problem is the hotel; very filthy rooms as if there has been no cleaning in a decade. The bedding isn't clean, rooms are not vacuumed nor cleaned. A brown sticky substance is pronounced throughout the room. At a price of $396.63 the I was charged by ORBTIZ for this room is unbelievable. We went in a group of 15 people. One couple could not book at the Niagara Lodge & Suites stood at the Ramada fro less money and had much better accommodations. I am surprised that ORBITZ would book such a place.

Some of the hotel staff are not friendly! The rooms with carpet are smelling while those with hardwood floors are not too bad. The hotel is Ok for the price, and the free breakfast is satisfying.

Room was gross and we had bug bits in the morning

Hotel was shabby. Breakfast food poor quality. Large Rat traps visible at front entrance where garbage containers kept.

This Hotel start on the front desk so rude attention. When I paid the reservation online , coudn't mention 4 persons n the room will be and they charge me $20 more and ask for check in one hour before the rule and charge me $10 more . on the room no towels , dirty , microwave not working , coffee machine same , toil paper bad, bathroom seiling dirty need replace, wifi in not connect anymore , telephone room not working .

First off I'm not one to listen to somebody elses reviews bc everyone experience is different. Of course staying at a hotel that is cheaper and not five starts you are not going to walk into a beautiful updated hotel. And I know that, but walking into my hotel room this week I Was grossed out not to mention so was my 9 yr old. there is a difference between a cheap hotel and a clean hotel. My room was cheap but not cleaned . Spider webs in every corner of the room. toothpaste marks on sink knobs a dead bug smeared in shower. Overall disgusting. the carpet was dirty my daughter didn't want to take her shoes off. The pools were heated but the Jacuzzi was broken with just a tiny bit of water in it hair floating in it . The hotel workers should of cleaned it,major eyesore the breakfast room was eggs, sausage, homefries bagels ect. The room was also dirty bc guest always didn't clean up after themselves,told my husband maybe going early was better it wasn't,thank god only stayed one night my husband didn't even want that but I said where else would we go last minute,the bed was clean and newer to just get some sleep, only stayed one night.

Horrible breakfast and front desk not welcoming .

When we first arrived staff was abrupt with us, not very friendly. When we went into our room, immediately it had an old, musty smell, the paint was cracked/patched in many places. The bed linens and curtains looked about 20 years old. The mattress was disgusting. There was an ant problem in the room. Avoid this place!

For $25 dollars a night you just have to clean your own room ( spray cleaner)& bring your own sheets wear socks. We saved money and the city bus pick up in front

Terrible, dirty room. Very old motel, not renovated. rooms mustiness. Not recommendet this motel.

it was a hot breakfast and for the price the hotel was all right, if your used to a 3-4 star this is not the hotel for you. The pool was a little cold.

Rom is a little out of date and needs some updating but it is clean and convenient with parking. Staff was friendly and accommodating. Inside pool for those winter time craving.

I would be ashamed to be reselling this hotel. My dog has stayed in better accommodations. Though it was cheap, it still was too much compared to the accomodations.. If I could rate a negative value I would.

I decided, spontaneously, to turn our day trip to Niagara Falls to an overnight trip and because it was spontaneous, I didn't have a lot to spend on a hotel room. I'm not high - maintenance. I usually stay in 2 star hotels/motels with no problem. This was exceptionally different! We checked in with no issue, but upon walking into our room, I thought it smelled heavily of urine (my daughter did not, so I brushed it off), there were holes in the walls and the wall lamp was sitting on a night stand. These were all alarming, but we had a full day planned and we were running very much behind, so we left out immediately. When we returned, we were all exhausted and ready for bed...but 1st, bathroom...when I got in the bathroom, I could see that it hadn't been cleaned at all (or very poorly cleaned). The tub especially was filthy and I could have overlooked the broken lamp and holes in the wall for 1 night, but I couldn't overlook the filthy bathroom! Best thing that happened when I called the front desk, they did not hesitate to give us a new room. The new room was freshly cleaned and overall in much better condition. Despite that it was in much better condition, there were a few things I took note of in the morning. First the toilet pressure (in both rooms) was terrible. I am all for conserving water, but I killed a spider, picked it up in a couple squares of toilet paper and tried to flush it. I had to flush twice! The water temperature goes from freezing cold to literally burning! If you turn on almost any hot water, it will be too hot to stand. Literally! In the sink as well...washing my hands even, was so difficult because the water temperature was either too cold or too hot! While my daughter was showering, she tried to adjust the temperature and fell! Thank God she wasn't hurt! There were also stray hairs on the bathroom floor that did not belong to us...this is small, but when you have a child that is petrified of hair, it's huge. I also feel like hair is one of those things that should be thoroughly removed during cleaning since things like lice live on them. Had I known these things beforehand, I would have planned to stay somewhere else, possibly on a different weekend.

Room options

Standard Double Room, 2 Queen Beds

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Jetted Tub

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Family Suite

Full 2 | Full 1 | Sleeps 6

Guest reviews for Niagara Lodge & Suites

Everyone (15) Couples (3) Business (1) Family (8) Other (1)
5

very nice location and not far from the falls.

Everyone

Everything was perfect, the location, staff, parking, room, breakfast, and price.

By on Nov 6, 2017

1

very low maintenance hotel

Everyone

We had terrible experience at this hotel. 1. Bath towels too small and hard 2. bathroom tub closing devise missing. Cannot take a bath. 3. Knob to pull for making the shower to work not working. 4. damaged walls repaired with tapes- look unsightly 5. Beds making squeaking noise with slight movements on them.. 6. We could not stand to stay our booked 2nd night and checked out after one night stay. 7. No refunds issued.

By , from Detroit, Michigan on Oct 10, 2017

2

no comment

Everyone

Ity was filthy and the atmospere in the building was damp. Unfriendly staff

By on Aug 23, 2017

1

nasty place, i wouldn't even call it a hotel.

Everyone

This place was so disgusting and ugly, I regret staying there. Check in is suppose to be at 3:00pm, we got there around 7:00pm exhausted from the trip and they were still "cleaning" the room. The fixtures were dusty, curtains falling from one side, bedsheets were dirty and smell bad, they were not replaced with clean ones. Shower curtain dirty, so was the sink and toilet. The lady at the front desk was rude. The breakfast room was also dirty, tables were not clean, floor was sticky, tables were crammed, and not stable that if you move the table you could spill your food and coffee.ugh breakfast everyday was the same, eggs, stale bacon, and some toast or bagel with butter. Only ate there 1 ttime. I would not recommend this place at all. If you can afford it find something much better.

By , from Belleville, NJ on Jul 27, 2017

1

had to leave bed bugs drove us away.

Everyone

Traumatizing first time having a bad experience baby bed bugs running towards me on the pillow . I know a bed bug when I see one .

By , from ogden Utah on Jul 7, 2017

3

the hotel is pretty old and not maintained properl

Everyone

Breakfast is pretty good but facilities really need to be maintained and be improved

By , from michigan on Jul 6, 2017

2

hotels along lundy's lane

Everyone

The staff are considerate to a degree. It is in a great location making touring Ontario a joy. The big problem is the hotel; very filthy rooms as if there has been no cleaning in a decade. The bedding isn't clean, rooms are not vacuumed nor cleaned. A brown sticky substance is pronounced throughout the room. At a price of $396.63 the I was charged by ORBTIZ for this room is unbelievable. We went in a group of 15 people. One couple could not book at the Niagara Lodge & Suites stood at the Ramada fro less money and had much better accommodations. I am surprised that ORBITZ would book such a place.

By on Jul 5, 2017

3

nice location

Everyone

Some of the hotel staff are not friendly! The rooms with carpet are smelling while those with hardwood floors are not too bad. The hotel is Ok for the price, and the free breakfast is satisfying.

By , from U.S.A on Dec 9, 2016

1

bug bits

Everyone

Room was gross and we had bug bits in the morning

By on Nov 15, 2016

1

shabbey

Everyone

Hotel was shabby. Breakfast food poor quality. Large Rat traps visible at front entrance where garbage containers kept.

By on Aug 8, 2016