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Novotel London Heathrow Airport - M4 Jct 4

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour business center

Choose dates to view prices

Photo gallery for Novotel London Heathrow Airport - M4 Jct 4

Indoor pool
Exterior
Daily buffet breakfast (GBP 16.45 per person)
Meeting facility
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Bar
  • Room service
  • Pet friendly
  • Parking available

Explore the area

Map
Cherry Lane, Junction 4m4, West Drayton, England, UB7 9HJ
  • Stockley Park
    ‪18 min walk‬
  • Brunel University
    ‪5 min drive‬
  • Twickenham Stadium
    ‪14 min drive‬
  • London (LHR-Heathrow)
    ‪5 min drive‬

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Room options

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Executive Room, 1 Queen Bed with Sofa bed | 1 bedroom, minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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About the neighborhood

West Drayton

Located in Heathrow Villages, Novotel London Heathrow Airport - M4 Jct 4 is within a 15-minute drive of popular attractions such as Windsor Castle and LEGOLAND® Windsor. This 4-star hotel has 178 guestrooms and offers an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • Stockley Park - 18 min walk - 1.0 mile
  • Airport Bowl - 4 min drive - 2.3 miles
  • Brunel University - 5 min drive - 3.2 miles
  • Twickenham Stadium - 14 min drive - 7.1 miles
  • Wembley Stadium - 22 min drive - 12.4 miles

Getting around

  • West Drayton Station - 3 min drive
  • Heathrow Terminals 2 & 3 Underground Station - 6 min drive
  • Heathrow Airport (LHR) - 7 min drive

Restaurants

  • ‪The Great Western - ‬2 min drive
  • ‪Sipson Tandoori Restaurant - ‬13 min walk
  • ‪Cintia's Cafe - ‬15 min walk
  • ‪The White Hart - ‬4 min drive
  • ‪Wan Lai - ‬16 min walk

About this property

Novotel London Heathrow Airport - M4 Jct 4

Family-friendly hotel with a fitness center and a 24-hour business center
Guests of Novotel London Heathrow Airport - M4 Jct 4 have access to an indoor pool, a gym, and free WiFi in public areas. Self parking is available for GBP 15 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a conference center, a 24-hour business center, and coffee/tea in a common area.
Guests can expect to find free WiFi and LCD TVs with digital channels. Bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also standard. Change of towels is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Arabic, English, French, German, Greek, Hindi, Italian, Polish, Romanian, Spanish

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Exterior

Sofitel London Heathrow

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  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 4,376 reviews
$186 nightly
The price is $224
Aug 12 - Aug 13
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 16.45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Gym
  • Indoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (2,476 square feet of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per day
  • Dogs only
  • 1 total pets
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 18 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

  • A damage deposit of GBP 50 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 16.45 per person
  • Self parking fee: GBP 15 per night (in/out privileges)
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-3:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Heathrow Novotel
London Heathrow Novotel
London Novotel Heathrow
Novotel Heathrow
Novotel Heathrow London
Novotel London Heathrow Airport M4 Jct 4 Hotel
Novotel London Hotel Heathrow
Novotel Hotel London Heathrow
Novotel London Heathrow Hotel West Drayton
Novotel London Heathrow West Drayton, Greater London
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow Hotel
Novotel London Heathrow West Drayton
Novotel London M4 Jct 4 Hotel
Novotel London Heathrow Airport M4 Jct 4
Novotel London M4 Jct 4
Novotel London Heathrow Airport - M4 Jct 4 Hotel
Novotel London Heathrow Airport - M4 Jct 4 West Drayton
Novotel London Heathrow Airport - M4 Jct 4 Hotel West Drayton

Frequently asked questions

Is a free cancellation option available at Novotel London Heathrow Airport - M4 Jct 4?

Novotel London Heathrow Airport - M4 Jct 4 provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see near Novotel London Heathrow Airport - M4 Jct 4?

This hotel is situated in Heathrow Villages, close to Twickenham Stadium, Pinewood Studios, and Kempton Racecourse. Airport Bowl is also within a driving distance of 2.6 mi.

Is parking available on site at Novotel London Heathrow Airport - M4 Jct 4?

Yes, parking is offered for GBP 15 per night with in/out privileges. Accessible parking is also available for guests.

Does Novotel London Heathrow Airport - M4 Jct 4 feature a casino?

No, Novotel London Heathrow Airport - M4 Jct 4 doesn't have a casino.

Is there an indoor pool at Novotel London Heathrow Airport - M4 Jct 4?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Novotel London Heathrow Airport - M4 Jct 4?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Does Novotel London Heathrow Airport - M4 Jct 4 have a hot tub?

No, there isn't a spa tub at this hotel.

Does Novotel London Heathrow Airport - M4 Jct 4 feature a restaurant that includes a breakfast menu?

Yes, Novotel London Heathrow Airport - M4 Jct 4 serves buffet breakfast for a surcharge on weekday mornings at Elements.

Does Novotel London Heathrow Airport - M4 Jct 4 allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Novotel London Heathrow Airport - M4 Jct 4 for a fee of GBP 15 per pet, per day.

Does Novotel London Heathrow Airport - M4 Jct 4 have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Novotel London Heathrow Airport - M4 Jct 4?

The closest major airport to Novotel London Heathrow Airport - M4 Jct 4 is Heathrow Airport (LHR), which is 2.2 mi away (7 minutes by car). Another top airport is Farnborough (FAB), which is located 25.9 mi away (42-minute drive).

Can I book a room with a balcony at Novotel London Heathrow Airport - M4 Jct 4?

No, there aren't any guestrooms with balconies at Novotel London Heathrow Airport - M4 Jct 4.

Does Novotel London Heathrow Airport - M4 Jct 4 host weddings?

There are wedding services available at Novotel London Heathrow Airport - M4 Jct 4 if that's in your vacation plans.

Novotel London Heathrow Airport - M4 Jct 4 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 323 out of 1001 reviews
Rating 8 - Good. 389 out of 1001 reviews
Rating 6 - Okay. 157 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sarah

Stayed 1 night in Apr 2022

2/10 Terrible

Frances

Traveled with family
Disliked: Staff & service

Get your UK act together Hotels.com

Arrived for a 2 night stay to be told our second night was cancelled due to government take over of the hotel. No call/email warning us of this so we arrived with two tired children and couldn’t then check into our room for three hours whilst I called hotels.com to try and sort it out. Hotel staff were useless and wouldn’t even make eye contact or offer help. Ended up ringing the USA for hours as hotels.com don’t have a UK switchboard. Abysmal service
Stayed 2 nights in Nov 2021

2/10 Terrible

Daniel

Stayed 1 night in Nov 2021

2/10 Terrible

Lems

Traveled with family
Disliked: Amenities, property conditions & facilities
Great hotel but sadly my room had a blocked toilet
Stayed 2 nights in Nov 2021

2/10 Terrible

Rasan

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

Bad hotel

I was stay at the room 4 days last 4 days no house keeping no coffee or tea , bin overflow . After 2 days report it to the reception no one care about that One of the waste hotels service I ever seen my life
Stayed 4 nights in Nov 2021

4/10 Poor

Parveen

Stayed 2 nights in Nov 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, room comfort

No transfer shuttle available as promised

Hi, don’t be fooled by the offer of an airport shuttle as this service has been withdrawn by the hotel but continues to advertise it as available. The staff are kind enough to offer a taxi number which is more expensive than 2 other numbers and thankfully we didn’t fall for this. The room was really basic and not that clean. Shower mixer tap was broken with parts missing. The menu was poor and breakfast had been cooked a day or so before by the dried out taste. Not my best stay in a hotel as you may have guested.
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The room had faulty heating after complain they provided portable heater which wasn't big enough to warm the room. They charged separately for breakfast but most of the items were finished by time we came for breakfast both juice machines were off and only one coffee machine was fully working. 4 star hotel with 2 star service.
Stayed 1 night in Nov 2021

10/10 Excellent

melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Legoland stay

Great facilities. Wide variety of choice for breakfast, however queues were aroubnd 30-40 mins wait during peak times i.e 9am. Would avoid if needing to set off for legoland early. Room clean. Parking expensive@ 15 per night.
Stayed 2 nights in May 2021

6/10 Okay

Ana

Traveled with family
Liked: Cleanliness, property conditions & facilities
There wasn’t enough pillows, milk, sugar and there was no way to contact the reception.
Stayed 1 night in Jun 2021

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Pleasant and friendly.

The food was a little pricey for what we got but it was good quality, the breakfast made up for it though, it is a quiet Hotel and looks well maintained, staff were very helpful and always with a calm friendly manner, a good Hotel indeed.
Stayed 1 night in Jun 2021

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heathrow Airport stay

Good stay very busy on the Bank Holiday weekend especially at breakfast Ideal place to stay and catch the train into london Only down side is parking at the hotel should be included in the price of the stay
Stayed 5 nights in May 2021

2/10 Terrible

Philip

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Not good

No social distancing enforced by staff. No attempt to accommodate my requirements by email or in person at the hotel. Room was in poor state. We stayed for 2 nights and no tea/coffee/milk were replenished. We used the WhatsApp to request more and also an extra towel and then 2 hours later had to go reception to ask as nothing turned up. A real shame as we had stayed at Novotel Excel a few times and had great experiences.
Stayed 2 nights in May 2021

2/10 Terrible

Verified traveler

Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
bed sheets, towers even toilet papers haven't change until complain
Stayed 11 nights in May 2021

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

6/10 Okay

Nicholas

Business traveler
Liked: Staff & service
Stayed 1 night in May 2021

8/10 Good

Naheed

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Emelita, Central London

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and and the room lay out is nicely planned especially the built in furnitures and the ambiance of the place is amazing with nice view outside. I highly recommend to friends and family.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
فندق عادي جدا بس قريب من المطار وهذا الي يميزه والبركنج بفلوس والغرفه عاديه جدا فيها ثلاجه وكاويه كباقي الفنادق العاديه
Stayed 1 night in Jan 2021

10/10 Excellent

Susie

Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

Dharmendra

Stayed 14 nights in Dec 2020

2/10 Terrible

Lorena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/10 Poor

Shirley

Traveled with family
Disliked: Staff & service

Reviews not permitted if negative.

My trip was cancelled due to the Pandemic. When I booked I used my Tescos clubcard vouchers. I lost them all because Novotel wouldn't give a refund. I never asked for the Pandemic but Novotel were unreasonable. I will not use them again or recommend. Very disappointed
Stayed 1 night in Nov 2020

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